Prospects Alsco University update on courses, learning paths and the new look. Learn about the latest updates to our learning platform and new materials produced and available for your branch and how AlscoU can help you build a stronger branch.

This guide and the information it contains is the property of Alsco Inc. No part of its contents may be copied, reproduced, shared or transmitted without permission of the authoring authority. ©2019 Alsco Inc.

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S2 2019 Hello again to another edition of Alsco University Prospects – our periodic update on what’s new and useful in our learning platform and how to get the most out of it. It’s been a busy year producing content and getting the word out to all stakeholders and we’re excited to share with you what’s new.

Prospects We love hearing from you so if you have questions or comments please get in touch [email protected]

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“I had previously trained my employee on A/R to a certain degree, so it was a good beginning for her. She has been working on AP for 5+ years, so that was a good refresher. You can ALWAYS learn new stuff when taking these courses. That is the good part of the University. Thanks.”

OFFICE MANAGER FEEDBACK ON ABEL AP AND AR BLUEPRINT TRAINING IN ALSCO UNIVERSITY

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Hello

1E November Message It’s been a great year. In April we took Alsco University to the Office Manager meeting in Portland and we were proud to showcase the rollout and our initial content. We pledged that more was to come and in this edition we’re happy to show you the results. Along with that, we want to give you a preview of what’s to come in the year ahead and a sneak peak of an academy project that we mentioned – the Office Academy - to help all Office Managers and their departments succeed in handling their time-specific tasks.

About Alsco University Alsco University is our corporate university and it exists to bring together in one place, the learning, experience and wisdom of our enterprise ancestry along with our current generation of teams to build a platform of knowledge to better describe and build the future that we envision, to better serve our employees, to better serve our customers. Alsco University represents everything that makes Alsco the greatest in the industry in all we do.

As we plan for 2020 we hope that you will continue to enjoy and gain value from the university as it continues to become a more integral part of Alsco’s operations. We’ll see you out in the branches,

Dean Moyes Learning & Development Coordinator 5

“Overall it was very helpful and informative. Grateful that I had these courses and would love to take other courses to improve and learn more about AP & AR.”

LEARNER FEEDBACK ON ABEL AP AND AR BLUEPRINT TRAINING IN ALSCO UNIVERSITY

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Table of Contents November Message It’s been a busy year…

Anyone who stops learning is old, whether at twenty or eighty. Anyone who keeps learning stays young. The greatest thing in life is to keep your mind young. Henry Ford

2020 Vision

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Where our path is going

Course Highlight 13 Looking at how things fit together

The Catalog

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Current AU catalog of available material How to Assign and Take Courses You’re in charge, grab knowledge!

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Tracking Progress: Reports Taking your branch’s learning pulse

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Getting there How to access and use Alsco University

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BLUEPRINT

100%

OF OFFICE MANAGERS WOULD RECOMMEND AU BLUEPRINT TRAINING TO OTHER OMs

93%

OF RESPONDENTS SAY THE COURSES ARE USEFUL FOR LAUNCHING LEARNERS INTO A NEW TASK/ROLE

50%

LEARNERS OVERALL ACCELERATION IN CONFIDENCE AFTER USING BLUEPRINT TRAINING

SCORES FROM AUGUST-OCT 2019 TRAINING SURVEY

Training for Branch Operations

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One of the more engaging patterns to frame a topic in is What – So What – Now What which helps us state the subject, look at it critically and then see where it’s going. As we reach the finish line of 2019 it’s a great time to look at Alsco University and do that, especially as we look towards the coming year and what it will bring.

WHAT This year we have delivered on our promise to create a platform for learning and engagement. Somewhere that we can go and direct others to gain valuable skills and understand essential concepts. We’ve built an academy of learning sessions for ABEL that is a structured path to operational excellence. Beginning with Fundamentals, individuals then progress to Blueprint training to enable role and task based success. Beyond that level comes ABELity learning that is a higher-paced and more focused topic-based collection of sessions that convey concepts and actions to those who operate at a higher level in ABEL.

In the Compliance Academy we have initiated the first stages of monthly on-going safety training for all branch personnel in a fresh format and with updated materials. Coupled with resources for the presenter we are using this as a Launchpad to go further next year. Beyond these efforts the Sales and Corporate/HR Academies have continued to expand and resources have also become available by way of a library. Alsco University is open for business and is offering opportunities and guided learning to enable better work now and better learning for the workforce of the future.

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SO WHAT We’re building for endurance and flexibility. A systematic housing of resources that is able to adapt and grow. What does this mean? First, learning that is easy to find and easy to grasp. As attention spans become shorter and learning styles evolve we recognize the need to provide knowledge in a timesensitive manner and angled to meet the needs of the learner. As new technologies come online and new learning styles become widespread we are learning too. As 2020 unfolds we’ll see new styles for training sessions and delivery methods. We also recognize that in order for our products and resources to be attractive they need to stay fresh and their content cannot be allowed to become stale.

Be stubborn about your goals and flexible about your methods

We cannot build our own future without helping others to build theirs Learning has the capacity to change an individual’s outlook, a team’s trajectory, and a company’s ability to achieve its mission. And Alsco has a mission, we are committed to continuing our legacy of service, quality, leadership and growth. Combining that capacity with the wisdom and expertise that Alsco holds is what Alsco University is about – leveraging current potentials combined with our collective knowledge. That’s how we build the future, that’s how we get there. And this is why we are committed to learning too; we are learning the best ways, the most effective methods, and searching for the most efficient processes that we can empower our workforce with. That’s what we have in our sights and what we are doing.

2020 Vision 10

NOW WHAT 2020 is approaching fast and there is excitement for our production in the coming year. So where does the road go from here? Here’s what we are looking at: MORE ABEL As we augment what’s already published this will result in further sessions in the Daily Operations arena, as well as ABELity advanced topics, and we’ll also see topics such as Service Portal and Production Schedule made available. GREEN LINE Building on this year’s steps to increase reach and topic freshness, our safety training program will expand to incorporate more information and resources as well as use different media to deliver engaging and essential knowledge that can save lives and protect us and our facilities. OFFICE ACADEMY Dedicated to assisting all Office Managers and those wishing to undertake more responsibilities in the branch, the Office Academy, as promised, will come online with a project we’ve been working on for a long time. We call it The RedBook and we know it will change the way an Office Manager approaches their time-specific tasks and to ensure operational success. More on this closer to its launch in January.

2020 Vision

SALES & SERVICE Continuing the establishment of a solid platform of support and training in our customer-facing field will mean a continued release of material to make sure that anyone engaged in this area has the resources that they need. CORPORATE BROADCASTING Connecting you to the departments that you interact with will become a greater focus in 2020, meaning that departments such as payroll, auditing, accounting and fleet, will all gain exposure and resource availability to all learners who need it. LEADERSHIP ACADEMY Bringing together the best information that can challenge, inform and direct those who lead teams and departments means that in 2020 we will launch a program of materials ranging from understanding concepts and systems to techniques for interviewing, coaching and effective management. This is the foundation of the Leadership Academy that will roll out through the year. And of course, there’s more that we’ll share as it’s launched. We’re looking forward to sharing what we make with you and finding new ways to learn and make Alsco better. We’ll see you out in the branches in 2020!

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Course Highlights

Front and Center

2019 has seen a focus on bringing ABEL Blueprint training to office activities. We now have essential learning programs for Accounts Payable, Accounts Receivable and Daily Operations – all providing knowledge of concepts and processes as well as the necessary steps to complete tasks and ensure success in those roles. Created as a tool for helping new employees and cross-training existing team members, these sessions provide a basis for learning conversations in the branch between personnel as well as a path to establishing an individual in a job role. We know they will provide not only that, but also opportunities for growth and talent discovery. Available to all, they are a great way to see what each role in the branch takes and what it takes care of. Blueprint training is our path to job success, check them out!

AP BLUEPRINT

AR BLUEPRINT

DO BLUEPRINT

Understanding AP

Understanding AR

New Account Wizard

Processing AP

Daily AR Processing

Customer Maintenance

Submitting AP

Advanced AR Processing

Location Maintenance

Resources for AP

Monthly Statement Procedures

Line Item Maintenance Issues Decreases & Quits 13

What’s Course New Highlights

Here’s a summary of what’s new and available to you in Alsco University

ABEL BLUEPRINT TRAINING – DAILY OPERATIONS ABDO202 New Account Setup using New Account Wizard ABDO203 Account Maintenance – Customer - Introduction ABDO204 Account Maintenance – Location - Introduction ABEL ACADEMY

ABDO205 Account Maintenance – Line Item – Introduction ABDO206 Account Maintenance - Line Item Processes ABDO207 Introduction to Issues ABDO208 Introduction to Decreases & Quits ABEL ABELity TRAINING – ADVANCED AR ABAR301 AR Balance Management

COMPLIANCE ACADEMY

COMPLIANCE GREEN LINE – SAFETY TRAINING CMGL016 Driver and Vehicle Safety CMGL017 Confined Spaces CMGL018 Lock Out/Tag Out CMGL019 Emergencies/Fire CORPORATE BROADCASTING – VARIOUS

CORPORATE ACADEMY

COPM001 Preventative Maintenance Reporting for Engineers COEL002 HR Employment Law for Supervisors SALES TRAINING SADI001

DISCovery Cooperation Selling Introduction to “selling to value” and creating a roadmap to success

SAEF001 Eliminate your Prospect’s Fear of Buying Sell with confidence SALES ACADEMY

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WHAT IS THE REDBOOK? The RedBook was developed from the concept of the Office Manager month-end checklist. A ready reference, based on time-sensitive tasks and processes that are essential to smooth operational and branch success. The RedBook contains a calendar with days that are coded with specific checklists to illustrate that date’s tasks to either commence or complete. Next comes the checklists that can be used to make sure the items get done and track progress. And if further guidance is needed, each task comes with a process sheet showing the steps or items necessary to complete it. Whether you’re a beginner, or a more seasoned Office Manager, setting out your own success or training someone in the branch to develop their skills, from showing the steps to time management… The RedBook is for you.

And it all starts on January 1st 2020 A L S C O U N I V E R S I T Y OFFICE ACADEMY 15

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Alsco University Catalog

Nov 2019

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Catalog

Here’s a complete listing of what we have now with a brief description of the topics covered. Individual sessions are grouped by course and Academy.

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ABEL Course: Fundamentals Use this for all new employees who will use ABEL in any fashion and established employees wishing to migrate into roles that involve using ABEL. Modules ABFU - 000

ABEL 099 Speak ABEL Learning the syntax of ABEL

ABFU - 001

ABEL 101 People, Places and Items Customers, Locations & Lines

ABFU - 002

ABEL 102 Going Around and Forward The cyclical nature of processing & transactions

ABFU - 003

ABEL 103 Soil Counts and Invoice Rules How to bill and fill services

ABFU - 004

ABEL 104 Daily Processing Examining the calendar and it's rhythm

ABFU - 005

ABEL 105 First Look Logging in to ABEL and the application basics

ABFU - 006

ABEL 106 Communication is Key Using ABEL messenger, email, notes and tasks

ABFU - 007

ABEL 107 Jumping In - Making Inquiries Introduction to using Line, Location and Customer Maintenance ABEL 108 Reporting for Duty Introduction to creating & printing Reports in ABEL

ABFU - 008 ABFU - 009

ABEL 109 Where the Paths Go Understanding the breadth of functionality in ABEL

ABFU - 010

ABEL 110 Putting it all Together Review of the fundamentals course & topics covered 18

Catalog

Here’s a complete listing of what we have now with a brief description of the topics covered. Individual sessions are grouped by course and Academy.

2/11

ABEL Course: AP Blueprint For all new employees, refresh, pro-tem and cross-training individuals in the Accounts Payable role. Modules ABAP - 201

AP Blueprint 201 Introduction to Accounts Payable

ABAP - 202

AP Blueprint 202 Branch AP Processing

ABAP - 203

AP Blueprint 203 Branch AP Submitting

ABAP - 204

AP Blueprint 204 AP Review and Resources

Course: AR Blueprint For all new employees, refresh, pro-tem and cross-training individuals in the Accounts Receivable role. Modules ABAR - 201

AR Blueprint 201 Introduction to Accounts Receivable

ABAR - 202

AR Blueprint 202 Daily AR Processing

ABAR - 203

AR Blueprint 203 Advanced AR Processing

ABAR - 204

AR Blueprint 204 Monthly AR Statement Processing

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Catalog

Here’s a complete listing of what we have now with a brief description of the topics covered. Individual sessions are grouped by course and Academy.

3/11

ABEL Course: DO Blueprint For all new employees, refresh, pro-tem and cross-training individuals in the Daily Operations role. Modules NEW!

ABDO - 202

DO Blueprint 202 New Account Setup using New Account Wizard

NEW!

ABDO - 203

DO Blueprint 203 Account Maintenance – Customer - Introduction

NEW!

ABDO - 204

DO Blueprint 204 Account Maintenance – Location - Introduction

NEW!

ABDO - 205

DO Blueprint 205 Account Maintenance – Line Item – Introduction

NEW!

ABDO - 206

DO Blueprint 206 Account Maintenance - Line Item Processes

NEW!

ABDO - 207

DO Blueprint 207 Introduction to Issues

NEW!

ABDO - 208

DO Blueprint 208 Introduction to Decreases & Quits

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Catalog

Here’s a complete listing of what we have now with a brief description of the topics covered. Individual sessions are grouped by course and Academy.

4/11

ABEL Course: ABELity For experienced users of ABEL providing a quicker paced explanation of specific concepts and the steps needed to complete processes Modules

NEW!

ABAC - 301

Branch Monthly Accruals Understand and complete accruals

ABTX - 301

System Tax Maintenance The concept of tax codes and their maintenance

ABLT - 0519

Branch Transfers Capture of May 2019 ABEL live broadcast training (webinar) on current branch transfer procedures

ABAR - 301

AR Balance Management Advanced Training for AR

ABEL Course: Live Broadcast captures Archived webinars available at any time. Modules ABLB - 0118

Invoice Corrections Explained Webinar and resource materials

ABLB - 0318

ABEL 6.0 Launch Introduction to current version and interface

ABLB - 0618

ABEL 6 Forward Second update to ABEL v6 launch and features 21

Catalog

Here’s a complete listing of what we have now with a brief description of the topics covered. Individual sessions are grouped by course and Academy.

5/11

COMPLIANCE Course: Alsco Safety Onboarding Introductory video series illustrating Alsco’s safety culture and commitment to individuals. Also explains individual responsibilities. For all new employees. Modules CMSA – 001 to 010

Safety Onboarding 10 modules explaining topics ranging from hazard communication standards, fire prevention and emergency action plans to driver safety and environmental risk mitigation.

CMGL - 011

Power Tools Monthly FSO lead training for branch personnel

CMGL - 014

Chemical Hazards and Communication Standard Monthly FSO lead training for branch personnel

CMGL - 015

Hot Work Monthly FSO lead training for branch personnel and specific materials for those who conduct Hot Work

NEW!

CMGL - 016

Driver and Vehicle Safety Monthly FSO lead training for branch personnel

NEW!

CMGL - 017

Confined Spaces Monthly FSO lead training for branch personnel

NEW!

CMGL - 018

Lock Out/Tag Out Monthly FSO lead training for branch personnel

NEW!

CMGL - 019

Emergencies/Fire Monthly FSO lead training for branch personnel

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Catalog

Here’s a complete listing of what we have now with a brief description of the topics covered. Individual sessions are grouped by course and Academy.

6/11

PRODUCTION Course: Rags to Riches Alsco’s loss and mis-wash management processes explained. Two modules of similar content, one in Spanish. Modules PRRR – 001

Rags to Riches Video presentation and resource materials explaining how to participate and utilize the R2R process in the production environment

PRRR - 002

Rags to Riches (ES) Video presentation and resource materials explaining how to participate and utilize the R2R process in the production environment. All materials in Spanish, video dubbed and with sub-titles

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Catalog

Here’s a complete listing of what we have now with a brief description of the topics covered. Individual sessions are grouped by course and Academy.

7/11

CORPORATE Course: Onboarding Titles Variety of items to provide onboarding information for all new employees. Modules COEC - 001

HRON - 001 HRON - 002 COSE - 001

COSE - 002

Environmental Compliance Training Illustrates Alsco’s commitment to upholding environmental standards and individual responsibilities Introduction to Alsco Company profile and history in a welcome format Introduccion à Alsco (ES) Company profile and history in a welcome format in Spanish Sexual Harassment Awareness Training for Supervisors and Managers (not California) Training and awareness on sexual harassment in the workplace (not California) Sexual Harassment Awareness Training for Supervisors and Managers (for California) AB 1825 Training and awareness on sexual harassment in the workplace specifically for California)

COSE - 003

Sexual Harassment Prevention Training for non-Supervisors/Management Employees (for California) Training and awareness on sexual harassment in the workplace (for California)

COAU - 001

Alsco University - Quick Tour Introduction to Alsco U – delivery outside of university environment available upon request The Insider – Quick Tour Company intranet site and tools explained

COIN - 001 NEW!

COPM - 001

NEW!

COEL - 002

Preventative Maintenance Reporting for Engineers Reporting system and how to use it. HR Employment Law for Supervisors Employment Law

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Catalog

Here’s a complete listing of what we have now with a brief description of the topics covered. Individual sessions are grouped by course and Academy.

8/11

CORPORATE Course: Securing the Human Digital security and online/network best practices explained. Information is for all employees and should be retaken yearly. Modules COSH 001 - to 019

Securing the Human (various) 19 modules explaining topics ranging from personal awareness, responsibility and practices to critical observation, device safety and risk mitigation.

Course: Chally Tutorials Pre-test assistants to aid candidates in taking the Chally induction tests. Modules HRCT - 001 HRCT - 002 HRCT - 003

HRCT - 004 HRCT - 005

Chally Tutorial - RSR Preparation for candidates to take the RSR Chally test Chally Tutorial - SC Preparation for candidates to take the SC Chally test Chally Tutorial – Major Account Specialist Preparation for candidates to take the RSR Chally test Chally Tutorial – Professional Staff Preparation for candidates to take the professional staff Chally test Chally Tutorial – Route Supervisor Preparation for candidates to take the Route Supervisor Chally test 25

Catalog

Here’s a complete listing of what we have now with a brief description of the topics covered. Individual sessions are grouped by course and Academy.

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CORPORATE Course: Chally Tutorials Pre-test assistants to aid candidates in taking the Chally induction tests. Modules HRCT - 006

Chally Tutorial - CSC Preparation for candidates to take the CSC Chally test

HRCT - 007

Chally Tutorial – Service Manager Preparation for candidates to take the Service Manager Chally test Chally Tutorial – ASC Preparation for candidates to take the ASC Chally test

HRCT - 008

HRCT - 009

Chally Tutorial – DM Preparation for candidates to take the District Manager Chally test

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Catalog

Here’s a complete listing of what we have now with a brief description of the topics covered. Individual sessions are grouped by course and Academy.

10/11

SALES Course: Sales Materials for training our sales force. Modules NEW!

SADI - 001

DISCovery Cooperation Selling Introduction to “selling to value” and creating a roadmap to success

NEW!

SAEF - 001

Eliminate your Prospect’s Fear of Buying Sell with confidence

SERVICE Course: Various Individual targeted materials available. Modules SAAS - 001

ASC Sales Approach Customer relationship development for ASCs

SECM - 001

CARE Communcation Model RSR customer service standards primer

SEBI - 001

CSC Big 3 for Success CSC customer service standards primer

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Here’s a complete listing of what we have now with a brief description of the topics covered.

Catalog 11/11

Individual sessions are grouped by course and Academy. 9/9

Catalog VOCATIONAL

Course: Microsoft Excel Comprehensive instruction on using excel and it’s functions. Modules VOEX - 001

MS Excel 2016 Introduction Getting started with Excel and using the application

VOEX - 002

MS Excel 2016 Intermediate Further topics explored in Excel

VOEX - 003

MS Excel 2016 Advanced Advanced operations and functions in Excel

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Taking and Assigning Courses We want to encourage everyone to explore what’s available and keep checking in to see new content that is arriving monthly. Taking a course: It couldn’t be simpler: Just use the Modules Available to me section on the front page of Alsco University and select the item you want to take! Assigning courses: For OMs who want an employee to have a course or a group of courses (curriculum) assigned to an employee just send an email to [email protected] Telling us WHO and WHAT ROLE and we will assign the correct courses to meet your request needs. It’s that simple!

1E

This is part of our 1E commitment, making knowledge EASY, not just to take but also to find and to assign! ALSCO UNIVERSITY

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Tracking Progress: Reports Want to know how your branch is doing? It’s getting easier to find out. Office Managers can go to Alsco University and click on the Reports option on the side menu. On the reports screen just select Course Completion by Branch report, then choose the course and select your branch and hit UPDATE RESULTS to see individual results!

Getting to Reports Alsco University

Reports

Course Completion by Branch

AND REPORTS ARE GROWING NEW! Securing the Human Course Reporting. Displays

1

COURSE NAME

2

ENTER BRANCH

3

an individual’s course completion progress at a glance for all 19

UPDATE RESULTS

modules! And did you know?…. If you have a request for further information you can email us at [email protected] and we will be happy to assist you, and as more reports come online we will keep you posted. 30

Getting there Accessing AU It takes just a couple of steps to get to Alsco university and login with your Ultipro credentials. Follow these steps:

1

ULTIPRO LOGIN

Log in to Ultipro Open the menu (upper left) Select Career Development

2 INFOR LEARNING

Click the link on the right

3 ALSCO UNIVERSITY IS OPEN 24/7

You’re there and good to go!

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79

Au gold 196.97

AU is the chemical symbol of gold. From the Latin, aurum. PIE, *ghel meaning to shine. related, PIE, *aur meaning to raise, lift, hold, suspend. Noble metal Malleable Not subject to oxidation or dulling Dependable conductor of digital signals and electrical energy “A precious metal noted for its color, luster, malleability, and freedom from rust or tarnish.” A recognized and universal currency, of value when exchanged. See also, “gold standard”; a unit to which others can be upheld, compared and measured.

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Get in touch and get learning

S2 2019 Please feel free to share this publication with anyone who may benefit or print it out for branch use. If you have any questions, please get in touch, we’d love to hear from you! [email protected]

Prospects Oct/Nov 2019 Prospects Alsco University This guide and the information it contains is the property of Alsco Inc. No part of its contents may be copied, reproduced, shared or transmitted without permission of the authoring authority. ©2019 Alsco Inc.

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