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Annual Review

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Being named one of the best hospitals in Maryland is an incredible victory. But we could not have done it without the power of us—

THE POWER OF OUR ENTIRE COMMUNITY.

Dear Friends, Patients and Supporters, By now you have probably heard the good news: Carroll Hospital has been named one of the best hospitals in Maryland by U.S. News & World Report! This designation is an incredible victory for our community. But we could not have done it without the power of us: all of the donors, volunteers, physicians, clinical team members, associates and patients who care bravely, give bravely and do whatever it takes to make our community healthier. With this report, you’ll get an in-depth look at some of the many ways our community works together and wins together. From orthopaedics to cancer care, breast health to hospice, we are growing by leaps and bounds to serve more patients, deliver more exceptional care and create a more meaningful experience for the families we serve. It is undoubtedly one of the most exciting times in our history—and much of it began, seven years ago, when we set our Vision 2020 strategic plan in motion. The time has passed quickly, and we have achieved more in that time than we ever imagined. But you know that we are not a community that rests on our laurels. We are already looking ahead to what the next decade will be. And we know we’ll have you by our side, helping Carroll Hospital get there. You are what makes all this possible. You are an essential part of us. You are the reason we are victorious. Thank you for all that you do,

Leslie R. Simmons, R.N., F.A.C.H.E. President, Carroll Hospital Executive Vice President, LifeBridge Health

Sarah K. Lentz, M.D. President, Carroll Hospital Medical Staff General Surgeon

Jeffrey A. Wothers, Esq. Chair, Carroll Hospital Board of Directors Partner, Niles, Barton & Wilmer, LLP

Christine A. Gerstmyer Chair, Carroll Hospital Foundation Board of Trustees Account Executive, CAS Severn

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The Champions for Health Care Excellence Together, our community has quietly built a best-in-class health care system. Now national influencers like U.S. News & World Report are taking notice. The news that Carroll Hospital was named one of the best hospitals in Maryland this year by U.S. News & World Report didn’t come as a surprise to Seth Shipley. After all, the care he had received at the hospital just a few years earlier was more than award-worthy. It was good enough to give him goose bumps. “Have you ever had something give you a chill from your head to your toes—in a good way?,” he asks when describing the double partial knee replacement he underwent in 2016 to treat arthritis that had left him bow-legged and in agonizing pain. “That’s what I felt when I got out of surgery. Suddenly my feet were straight again. I was walking straight again. And the pain was virtually gone. It was overwhelming.” It’s an experience not uncommon at Carroll Hospital—and the industry is taking notice. In addition to “Best Hospital” honors, U.S. News lauded Carroll Hospital for exceeding national standards in four specialties: chronic obstructive pulmonary disease (COPD), heart failure, knee replacement and hip replacement. The hospital was also recently named a Blue Distinction Center Plus for knee and hip replacement and a Blue Distinction Center for spine surgery by Blue Cross Blue Shield. For physicians like David Silber, M.D., the Carroll Health Group joint replacement specialist who treated Shipley, the level of quality at Carroll Hospital was evident long before the awards were handed out. “I’ve operated at other hospitals in my career, and from very early on I narrowed my practice into Carroll Hospital because I knew my patients got the best care there,” he says. “From the nursing and anesthesia teams to the overall culture of safety and quality at the hospital, it’s far and away superior. It’s nice to be acknowledged with awards, but knowing that my patients, like Seth, are exceptionally cared for—that’s what makes me sleep easy at night.” Jeffrey Wothers, chair of the Carroll Hospital board of directors, says the hospital monitors a robust dashboard of data—from hospital-acquired infection rates to patient readmission rates—to ensure the highest quality of care. But, like Dr. Silber, he believes that the hospital’s success ultimately comes down to its people and its culture. “In the 10 years I’ve served on the board, I’ve met a great cross-section of people—from patient techs to environmental services associates. And I can tell you that every single person here understands the importance of doing their job really well,” Wothers says. “They don’t get a big spotlight or thank you, but they all go above and beyond anyway. We’re a hospital built by our community, for our community, so taking care of each other is in our DNA.” Shipley—who was back behind the counter of his business, Shipley’s Fine Jewelry in Hampstead, just 10 days after surgery—was also as impressed with the hospital’s culture as he was with his recovery. It’s one of the reasons he’s chosen to give back to Carroll Hospital year after year, as both a financial contributor and as a co-chair of the Carroll Golf Classic. “I couldn’t believe how many people from around the hospital came to visit with me after my surgery. Even my wife’s doctor came by to check on me,” Shipley recalls. “That kind of community feeling is really cool. It shows you the incredible level of care that happens at Carroll Hospital.”

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Be a champion for quality health care in our community. Visit CarrollWinsTogether.org to make a gift now.

I support Carroll Hospital because having an excellent hospital is part of ensuring a

STRONG COMMUNITY. It’s as essential as having a good police department and school system.

– Seth Shipley, pictured at Shipley’s Fine Jewelry in Hampstead

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The Unsung Heroes Unrestricted gifts—and the advances they make possible—don’t always make headline news. But they are the secret behind Carroll Hospital’s everyday victories.

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I’m unbelievably grateful that the community’s philanthropy enabled us to invest in this technology. Everyone in the lab takes our work to heart because we know we’re

CARING FOR OUR FRIENDS AND NEIGHBORS. – Ron Smith, Lab Director

Tucked away past the hospital cafeteria, two of Carroll Hospital’s hardest workers are going on hour 18 of their daily 24-hour shift. Patients never see them. In fact, patients don’t even know they exist. But the work they do is invaluable. The work they do saves lives. These unsung heroes are the hospital’s new Roche Cobas 8000 analyzers, two 20-foot-long monuments to health care technology that are responsible for running the hundreds of chemical tests—from electrolyte testing to liver panels—Carroll Hospital’s providers order daily. The instruments, managed by the lab team, run 24/7, in duplicate, to ensure there’s no downtime in the hospital’s ability to care for patients. “Greater than 80 percent of all clinical decisions are made based on the lab results that instruments such as these produce,” explains Ron Smith, lab director. “It’s behind-the-scenes work, but it’s vital in helping clinicians determine what treatment approach to take to get the patient better.” The lab’s prior analyzers were more than 10 years old and had run more than a million tests each. The new analyzers not only replace the aging instruments, they also offer new advances, such as integrity testing to ensure samples aren’t compromised and automatic exporting of normal results into patients’ electronic medical records to improve the lab’s efficiency. (From left to right) Carroll Hospital Lab team members Trudy Garzon, Larry Noblett, Kelsie Rock, Ron Smith, Jennifer Garrett, Christopher Grove, M.D., and Deborah Jamieson

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We have so many [donors] who step in and fill the gaps. Because of them we can deliver

SUPERIOR CARE to all who come to us.

– Ivy Brown, Nurse Clinical Mentor

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The Unsung Heroes, continued The analyzers—a $500,000 investment—were made possible by the hospital’s unrestricted giving fund. In unrestricted giving, donors do not designate how their gifts should be used, thus enabling Carroll Hospital to spend the money wherever it’s needed most. “Unrestricted gifts give us the flexibility to tackle our highest priorities in a given year,” says Michael Myers, chief financial officer. “For example, high flu seasons often mean we need additional nursing resources beyond our current staff. Unrestricted giving can be directed at staffing to meet the short-term demand for flu care.” This year, unrestricted giving also allowed the hospital to invest in 31 new LifePak 20e defibrillator systems—another oft-overlooked but vital technology when it comes to saving lives. “Brain cells begin to die within three minutes of a cardiac attack,” Claudia King, the hospital’s education coordinator, points out. “It’s important that nurses have these devices at their fingertips, because sometimes a shock is all it takes to restore a patient. Now we have them in nearly every clinical unit, and they’re portable, so they can be carried to any cardiac emergency in the hospital.” Like the lab analyzers, the new defibrillators are more advanced than their predecessors. They come with state-of-the-art monitoring— known as wave-form capnography—to improve patient outcomes. “Wave-form capnography monitors the patient’s ventilation: how well they’re breathing or if they’re not breathing at all,” explains nurse clinical mentor Ivy Brown. “It also helps the health care worker who is administering the CPR. If I’m not doing a good job with the chest compressions, the capnography shows it. The device even has a metronome to help you stay on rhythm.” It’s subtle details like that—and the countless unrestricted gifts from the community that fund them—that can make all the difference in a patient’s ability to survive. “Unrestricted giving is powerful in many ways,” says Ellen Finnerty Myers, vice president of corporate development and chief development officer. “It allows the hospital to do big things, like buy new technologies; little things, like providing gas cards to patients in need; and routine things, like purchasing protective gloves and other supplies we need each day to care for our patients. I can’t emphasize enough how gifts of every size are welcomed and appreciated.”

Lend a hand where it’s needed most. Make an unrestricted gift now at CarrollWinsTogether.org

(From left to right) Claudia King, education coordinator; Ivy Brown, R.N. clinical mentor; and Felix Tatienou, C.B.E.T., clinical engineering 7

Our Success Starts Here Founders Circle Members

Our greatest victories wouldn’t be possible without our Founders Circle members—individuals who annually contribute $1,000 or more (or businesses that contribute $2,500 or more) to Carroll Hospital and/or Carroll Hospice. The list below represents total annual cash contributions between January 1, 2019 and December 31, 2019. Those listed with an asterisk (*) are Founders Circle members at both entities.

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Founders Circle Members PRESIDENT’S CLUB Carroll Hospital Auxiliary The Kahlert Foundation, Inc.:* Greg & Roberta Kahlert Estate of Donald E. Smith State of Maryland VISIONARY The Thelma M. Barnes Revocable Trust Louis & Phyllis Friedman Pitts Family Foundation: Mr. & Mrs. James F. Pitts HUMANITARIAN BB&T* Carroll County Anesthesia Associates, P.A.:* Andrew Green, M.D. Kiran Kuna, M.D. Jeffrey Tabak, M.D. John Brock, M.D. Diana Eclavea, M.D. David Kottra, D.O. Celaine So, M.D. Matthew Crutchley, M.D. Jessica Hobbs, M.D. Estate of Jean E. Harbaugh Hill Development Group, LLC: Martin K.P. Hill Martin P. & Michelle L. Hill Jeffrey C. & Jennifer H. Bubczyk Ms. Doris J. Hull* LaVerna Hahn Charitable Trust Mr. K. Wayne & Mrs. Bonnie M. Lockard S.H. Tevis & Son, Inc.:* Mr. Jack & Mrs. Beth Tevis Sturgill & Associates: Mr. & Mrs. Lee Sturgill Mr. & Mrs. James Sturgill Mr. & Mrs. Kenneth B. Wright BENEFACTOR Advanced Radiology Anchor Pharmacy & Medical Supply/ Carroll Care Pharmacies:* Drs. James & Jeanie Miller Anonymous Mr. Wayne & Mrs. Bonnie Barnes Barnes-Bollinger Insurance Services, Inc.:* Mr. & Mrs. David S. Bollinger Mr. & Mrs. Mark E. Bollinger Mr. & Mrs. Donald Bell Ms. Joyce Lea Brown

CareFirst BlueCross BlueShield Drs. Joan Develin Coley & M. Lee Rice* Community Foundation of Carroll County, Inc.* Devaney & Associates, Inc.:* Mrs. Diane Devaney & Mr. David Dekowski DPR Construction Mr. Bob & Mrs. Linda Frazee Mr. P. Douglas & Mrs. Christine A. Gerstmyer* Mr. Todd & Mrs. Donna Herring Phebe Hess Trust Koons Toyota of Westminster* KPMG, LLP Mrs. Christine M. Krebs Ms. Terri Lyons & Mr. Steve King* M&T Bank Nicholl Family Foundation, Inc. Pivot Physical Therapy* Estate of Dana F. Rice Mr. Greg & Mrs. Leslie Simmons* Mr. Mark S. & Mrs. Teresa D. Snyder Terry’s Tag & Title Dr. Dawn F. Thomas Dr. George & Mrs. Betty Thomas Westminster Home Association Mr. Carroll L. & Mrs. Sue M. Yingling COMMUNITARIAN Councilwoman Suzanne P. Albert* In memory of Carla Bopst Mr. Wilson R. Bounds Mrs. Patricia Bowen Mrs. Ruth A. Brown Capital Women’s Care LLC Capitol Office Solutions* Carroll Land Services, Inc. Carroll Occupational Health Carroll Pulmonary & Sleep Associates The Chase Family Fund Coca Cola, USA* Cove Electric Crothall Healthcare Inc. Mrs. Linda H. DiNenno Doctors Hicken, Cranley & Taylor P.A. The Emmert Hobbs Foundation EVAPCO, Inc. Mr. H. Theodore Frantum, Jr. Dr. & Mrs. Thomas K. Galvin III Madeline Geiman Trust Gina Maria Barnes Warriors Fund continued on page 14

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A Triumphant LEGACY Five years ago, hundreds of individuals, small businesses and corporations helped give our community the gift of superior cancer and wellness care. Today, three families look back on how their gifts have grown into something greater than they ever imagined. W. Dennis Thomas lost his four-year battle with lung cancer just days before the William E. Kahlert Regional Cancer Center opened in 2014. But even today his presence can be felt everywhere. A self-taught photographer, Dennis’s nature scenes soothe patients throughout the center. His wife, Dawn—to this day—sends flowers every month to brighten the space as patients await treatment. The cascading waterfall and warm fireplace of the Thomas Lobby—named in honor of Dennis, his brother George, and their wives Dawn and Betty—immediately tell anxious patients that this is a space where they can find peace. Peace is exactly what the Thomas family hoped to give to the community when they joined forces with other families—including Greg and Roberta Kahlert and Jack and Beth Tevis—to donate to the fundraising campaign during the project’s planning stages. The Thomas Family pictured above 10

Our gift was a way to help the hospital expand on the incredible care that we received so that

SO MANY OTHERS CAN BE HELPED. – Dawn F. Thomas

“Our family has an up close and personal relationship with cancer. We’ve seen what it’s like when you don’t have access to quality local care,” says George Thomas, who recently passed away from cancer as well. “We knew that the Kahlert Regional Cancer Center had the power to give cancer patients in our community the gift of a somewhat normal life, without having to turn their whole life over to the disease.” Dawn Thomas agrees. “When Dennis was in treatment, having such good care close to home allowed us to live a fairly calm life. But cancer is not going away,” she says. “Our gift was a way to help the hospital expand on the incredible care that we received so that so many others can be helped.” And expand it has. In the five years since it opened, patient visits have increased 24 percent and new specialists have been added, including a board-certified oncology pharmacist, one of only 63 in the state. 11

To see it recognized as one of the

BEST CANCER CENTERS in the state—and to see it help people fight cancer and succeed every day—has been wonderful. – Greg Kahlert, President, The Kahlert Foundation

A Triumphant LEGACY, continued “Our initial goal was that this would be a first-class cancer center for our community. And it has exceeded all our expectations,” notes Greg Kahlert, president of the Kahlert Foundation, which led the funding of the center with a $5 million gift in honor of Greg’s late father, Bill, and his battle with cancer. “To see it recognized as one of the best cancer centers in the state—and to see it help people fight cancer and succeed every day—has been wonderful.” Kahlert credits the doctors and staff for making the center what it is today. “The quality of the people who work there is tremendous,” he says. “From the moment you walk in, the way the staff greets you, you know that you will get warm, personal care. That alone makes this center different from so many others.”

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Another secret to the center’s success has been its partnership with the Tevis Center for Wellness—also celebrating its fifth anniversary this year. In addition to offering health education and wellness services to the entire community, it provides specialized services for cancer patients, including acupuncture, massage and nutrition counseling (see page 16). In just five years, the Tevis Center for Wellness staff has tripled, and patient volume has increased 102 percent.

“Having a dedicated center for wellness, at the time, was such a unique concept,” recalls Jack Tevis who, along with his wife, Beth, launched the center with a $1 million donation. “Beth and I thought long and hard about how we could do something that would benefit the most people. Carroll Hospital—and the center for wellness—cuts across all groups. We’re gratified to see how it’s grown to serve the entire community.” “Whether it’s wellness or cancer or anything in between, at some point, we’re all going to need the hospital’s services,” adds Betty Thomas. “We encourage everyone, if you can, to give to Carroll Hospital because it’s one of our community’s most valuable resources.”

Carroll Hospital—and the center for wellness—cuts across all groups. We’re gratified to see how it’s grown to

SERVE THE ENTIRE COMMUNITY. – Jack Tevis, President & CEO, Tevis Energy

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Founders Circle Members COMMUNITARIAN, continued Greetings & Readings Keepsake Club Mr. R. Neal & Mrs. Nancy Hoffman* HomeCare Maryland* Hospital Support Services Howard Chapel-Ridgeville United Methodist Church Hughes Trash Removal, Inc.* InContext, LLC Jersey Mike’s Subs: Mr. Nick Sargent Kairos Wealth Advisors of Raymond James Kevin & Cristina Kelbly Mr. & Mrs. Howard B. Kramer LanStar Systems, Inc. Leach Wallace Associates, Inc. Maryland Branch, Shut-in Society of Baltimore City, Inc. Dr. & Mrs. Samuel Matz Doug & Ellen Finnerty Myers* Myriad Genetics, Inc. Steve & Carol Nevin 14

Owens & Minor, Inc. Mr. & Mrs. Josh Parks Penguin Random House, Inc. Mr. Stephen M. Peregoy Mr. & Mrs. Mark A. Powers Right at Home In-Home Care & Assistance:* Mr. Steve & Mrs. Carole Luber Mr. & Mrs. Arthur N. Riley Mr. & Mrs. Paul J. Rock Mr. & Mrs. John Schmiedt Dr. Ethan A. & Mrs. Deborah D. Seidel Mr. Timothy & Mrs. Jennifer Stitely Target Controls Tipco Technologies Mrs. Diane J. Vittetoe Walls & Ceilings, Inc. Mr. Jeffrey A. & Mrs. Mirrel B. Wothers Mr. & Mrs. Alec Yeo Estella M. Yingling Trust Mr. & Mrs. John B. Yingling* Dr. Thomas & Mrs. Susan Zirpoli

PACESETTER Alteon Health American Legion Riders Post 31 Mrs. Patrice A. Arbogast The Associated: Jewish Community Federation of Baltimore Ruth H. Bair Banner Masonry Corporation Mrs. Miriam Beck Bluewater Advisory:* Mr. & Mrs. Mark Debinski Mr. Mike & Mrs. Regina Bodnar Burdette, Koehler, Murphy & Associates Burrier Queen Funeral Home & Crematory, P.A. Ms. Lori E. Buxton C J Miller, LLC Canon Solutions America Mrs. Susan S. Case Chesapeake Urology Assoc., P.A. Cigna

Darrell Financial Services: Mr. Mark & Mrs. Mary Darrell Davis Library, Inc. Dr. & Mrs. Gabriel Del Corral Downs Ward Bender Hauptmann & Herzog, P.A. Farmers & Merchants Bank Mrs. Bridget & Mr. Charles O. Fisher, Jr. Fletcher Funeral & Cremation Services, P.A.:* Mr. Dale & Mrs. Teresa Fletcher Fuchs North America Mr. Timothy & Mrs. Linda Grogan Mr. & Mrs. Michael A. Haines Mr. & Mrs. G. Lawrence Hogue* Mr. Ken J. Hornberger iCare Medical Transport Mr. Albert & Dr. Melissa Jones Holley Mr. Brett & Mrs. Chrissy Kanther Mr. Bob R. & Mrs. Janice R. Kirkner Lehigh Cement Company Libman Family Foundation, Inc. Mr. Aaron Matty

Mr. Brian & Mrs. Sharon McClernan Metz Culinary Management Dr. John Middleton Networking Concepts, Inc. Dr. & Mrs. Alexander Ober Drs. Mark & Melly Olszyk O’Meara Contracting, LLC: Mr. Michael O’Meara Powers Companies: Mr. & Mrs. Mark Powers Mr. & Mrs. Jeff Powers Pritts Funeral Home & Chapel, P.A. R. D. Bowman & Sons: Mr. Dirk & Mrs. Julie Bowman Mr. Dale & Mrs. Jeanne Bowman Ms. Lorna J. Rice Mr. Dwayne & Mrs. Wanda Richardson Ridge Engineering, Inc. Mr. & Mrs. Dale Rill Robin Ford Building & Remodeling: Mr. Robin Ford & Mrs. Shirlyn Evans-Ford Michael & Janet Scherr Mr. Jeffrey D. & Mrs. Susie Scott

Shade Construction Company, Inc. Mr. & Mrs. Seth N. Shipley Mr. & Mrs. Maurice Spielman, Jr. Standard Insurance Company Mr. & Mrs. David J. Sylva Trane Visiting Angels Living Assistance Services:* Mr. & Mrs. Martin Burns Mr. & Mrs. D’Alan Baugh Mr. & Mrs. George W. Warden Mr. Robert L. Weinreich Wilmot Sanz Architects Mr. Cleveland & Dr. Victoria Wilson Mr. & Mrs. Lewis W. Wimmer PATRON Mr. & Mrs. M. Scott Absher Mr. Rob & Mrs. Holly Phipps Adams Mr. Brandon & Mrs. Heather Akers Mr. Thomas & Mrs. Karen Alban Mr. James & Mrs. Amy Andersen continued on page 18 15

An Appetite for Victory There are only 18 certified oncology dietitians in the state of Maryland. But patients at Carroll Hospital don’t have to travel far to find one. Thanks in part to a generous grant from the Kahlert Foundation, certified oncology dietitian Mindy Athas is using her unique expertise to help patients who are receiving integrative care through the William E. Kahlert Regional Cancer Center and Tevis Center for Wellness win the fight against cancer. “Anything that creates stress can create nutrition problems, and few things are as stressful as cancer,” says Athas. Cancer patients often face a host of nutrition issues during treatment. There may be chewing and swallowing complications, frequent nausea and vomiting, sores in the mouth, loss of appetite, an inability to tolerate certain food temperatures and more. Managing those symptoms—and the disease—requires a level of expertise that only a certified oncology dietitian can provide. “It’s a really complex area of nutrition,” Athas explains. “You have to understand every aspect of treatment—medical oncology, radiation oncology and surgical oncology—as well alternative therapies that patients might want to pursue, like mistletoe injections, to ensure patients are eating, tolerating what they’re eating and getting the nutrients they need.” “One hundred percent of cancer patients need nutritional support, but many don’t have the resources,” she adds. “It shows you what a phenomenal hospital community we have—that every single patient has the opportunity to get this level of care.”

It shows you what a phenomenal hospital community we have—that every single patient has

THE OPPORTUNITY to get this level of care.

– Mindy Athas, Certified Oncology Dietitian

Help us win the fight against cancer. Donate now at CarrollWinsTogether.org 16

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Founders Circle Members

PATRON, continued Anonymous Mrs. Ruth B. Bare Mr. & Mrs. Steven W. Barger Hans A. & DiAnn Grimes Baum Mr. Kevin & Mrs. Sharon Beaver Mr. & Mrs. Philip Henry Becker, Jr. Mr. Thomas W. Berge Mrs. Donna M. Berneski Mr. David & Mrs. Christine Bish Mr. Kenneth & Mrs. Tammy Black Mr. & Mrs. Larry Bohn Steve & Linda Bohn Mr. & Mrs. David S. Bollinger Mrs. Carolyn Boner Mr. August C. Bonsall Mr. & Mrs. Charles A. Borek Mrs. Joan Brady 18

Mr. Bryant & Mrs. Pamela D. Brambeck BrightView Brook-Owen Real Estate: Ms. Denise Lewis Mr. C. Todd Brown Ms. Ivy M. Brown Mr. Mike & Mrs. Elizabeth Brown Mr. & Mrs. D. Gaven Bullock Mr. Peck & Mrs. Lisa Burmeister Mr. & Mrs. Calvin W. Burnett Mr. Vincent & Mrs. Kathleen Campanella Mr. Eugene & Mrs. Joanne Canale Mr. & Mrs. H. Scott Carr Mrs. Laundretta Carter Mr. Jack Cheatham Mrs. Marlene G. Chenoweth Mr. & Mrs. Garnett Y. Clark, Jr. Mr. & Mrs. Stephan C. Clark Ms. Carol R. Coley

Mr. Yancey D. & Mrs. Peggy S. Costas Mr. Kenneth & Mrs. Marcea Cotter Crouse Ford Sales, Inc. Mr. & Mrs. Benjamin F. Crowl, Jr. Mr. Scott & Mrs. Amber Curtis Ms. Joyce Deithorn Mr. Scott & Dr. Kimberly Johnston Deltuva Mr. & Mrs. Mark Dennis Mr. Ron & Mrs. Jennifer L. Dennis Mrs. Kathleen R. Devilbiss Mr. John & Mrs. Michele B. DiGate Mrs. Mindy Dunnigan Mr. Frank & Mrs. Karen Durilla Mr. Edmund H. & Mrs. Carolyn F. Dutterer Estate of Thelma Duvall Elite Tents & Events Ms. Kacy Elwood Mr. Kirk & Mrs. Amy Engle Mr. Richard & Mrs. Kathleen Erbacher

Mrs. Ann B. Fagan Mr. & Mrs. Joseph J. Finnell III Dave & Jan Flora Dr. Carol A. Fritz Dr. Qiwei W. Gai Ms. Susan J. Galicki Mr. Jack & Mrs. Janet Gambatese Mr. Robert C. George Mr. Tom & Mrs. Laura Gillen Dr. Edward M. Goldman Dr. Kevin D. Grayson Mr. & Mrs. Allen R. Green Mr. Corey & Mrs. Heather Green Mr. Darius & Mrs. Janet Gross Dr. & Mrs. Christopher T. Grove Haight Funeral Home & Chapel, P.A.: Mr. Brian Haight Ms. Susan Haight Mrs. Connie M. Hawk Mr. Tim & Mrs. Sue Haynes Mrs. Linda Hikel Dr. Dona Hobart Dr. Donald & Mrs. Janice Hobart Ms. Michele Holcomb Mr. R. Wayne & Mrs. Elaine Hollenbaugh Mr. Carl & Mrs. Colleen Hordesky Ms. Penny Hubbard Mr. Charles Ingram Dr. & Mrs. Howard T. Jacobs Mr. Stephen & Mrs. Barbara James Mr. & Mrs. Tom Jeffers Mr. Wayne & Mrs. Cherie Jenkins Ms. Melanie Johnston

Ms. Mary Pat Kavanaugh Mr. & Mrs. Christopher T. Kelly Mr. & Mrs. Robert L. Killett Dr. & Mrs. Steven Kim Mr. & Mrs. Donald H. Kirk, Jr. The Kokoski-Chalungsooth Family Mr. James & Mrs. Ann Kramb The Honorable Susan & Mr. Mark Krebs Dr. & Mrs. J. Michael Kroe Dr. Flavio & Mrs. Ellie Kruter Ladies of Liberty Street Rods of Carroll County Lawn Doctor Carroll Co.: Mr. Tony Richardson Mr. Michael & Mrs. Debbie Leazer Reverend & Mrs. Charles Leger Dr. Sarah Lentz & Mr. Ronald Green, Jr. Mr. William C. Libman Dr. James E. Lightner Mr. Richard Lippy Mr. & Mrs. T. Edward Lippy Local Homestead Products Mr. & Mrs. Raymond Luellen Mr. & Mrs. Bob Lyons Maggie’s Restaurant: Mr. Jim Breuer Mr. & Mrs. David McCormick Ron & Carole McDade Ellen & Neil Meltzer Mrs. Leslie Middleton Mr. L. Thomas & Mrs. Frances G. Miller Ms. Mary Ellen Miller Mr. Todd & Mrs. Karen Mitchell

Mr. Eddie F. Molesworth Ms. Paula J. Monroe-Davidson Mr. & Mrs. Michael Mooney Mr. William E. & Mrs. Barbara A. Mooney Mrs. Selena Mowery Mr. & Mrs. Jeffrey Nattans Mr. & Mrs. Edward P. Nevin Mr. Glenn Heath & Mrs. Robbin Nolen Mr. & Mrs. Howard G. Norseth Ms. Claire A. Null Mr. & Mrs. James P. O’Meara Mr. Henry E. & Mrs. Edyta I. Oswiecimka Dr. & Mrs. Bertan Ozgun Mr. & Mrs. Arthur R. Palaia Dr. Faye Pappalardo Mr. Donald P. Pelaia Mrs. Carol Pierce Mr. & Mrs. C.A. Piern* Dr. Binu J. Poulose Mr. Marcus Lee & Mrs. Louna S. Primm Quantum Internet Services Inc. R. Wayne Barnes, CLU, CLTC, Life & Long Term Care Insurance Rafael’s: Mr. & Mrs. Rafael Javier The Honorable Marc & Mrs. Ann Rasinsky Mr. & Mrs. David B. Reasner III Mrs. Hazel Rectanus Mr. James & Mrs. Stephanie Reid Mr. & Mrs. Barry J. Renbaum Mr. Rob & Mrs. Sharyn Rhodes continued on page 26 19

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A Winning Connection Each year, the Greetings & Readings Keepsake Club raises critical dollars to support the Center for Breast Health. And they’re having fun doing it. Walk in to the Gamber Fire Hall, find your table number, and grab your bingo cards and a plate of comfort food. It’s time for the Greetings & Readings Keepsake Club’s Bingo Dinner! Organized by the 26-member ornament collectors club to benefit the Center for Breast Health at Carroll Hospital, the annual October event has become one of the hottest bingo nights in town. This year’s sold-out dinner boasted 288 attendees and raised more than $8,000 for the center, bringing the event’s 20-year fundraising total to a whopping $127,180. “[Greetings & Readings club president] Herb Marquess and his team have put so much energy and creativity into the Bingo Dinner each year for the last 20 years,” says Eileen Overfelt, Carroll Hospital’s director of integrative health. “People look forward to it, and many participants make it an annual outing with their families and friends.” The event is popular for a reason. In addition to more than two hours of bingo, there are four major raffle prize drawings and more than 100 door prizes. And each year comes with a unique theme that’s reflected in everything from the table décor and gift bags to the guest attire. Past themes have included Mardi Gras, Circus Circus and Down the Ocean Hon. While the theme may change, the cause hasn’t. “I have lost friends to breast cancer. We all have someone impacted by it,” explains Marquess. “Everyone in our group agreed that this was an important place to build our charity work around.” Dona Hobart, M.D., medical director of the Center for Breast Health, says the money the club raises is vital to the center’s patient-centered operations. Many support services— including individualized patient navigation services and peer mentoring, and items like travel reimbursements and grocery cards, which remove patients’ barriers to care—are provided to families at the center for free, thanks to the hard work of partners like the Greetings & Readings Keepsake Club. “We are so grateful to Herb and his entire club for all the hard work they put into organizing such a wonderful fundraiser for us, year after year,” says Dr. Hobart. “The tremendous support they generate not only enables us to grow, it shows our patients that the community is behind them 100 percent.”

Join the club! Support the Center for Breast Health now at CarrollWinsTogether.org

Herb Marquess, President, Greetings & Readings Keepsake Club 21

Conquering the Unknown Bridge Builders Society No one can predict the future—but our esteemed Bridge Builders are ensuring we’re ready to face whatever it may bring, victoriously. Bridge Builders are donors who have made planned gifts to Carroll Hospital and/or Carroll Hospice through a will, retirement plan, insurance policy, certificate of deposit, bank account, charitable gift annuity or trust. We thank these generous trailblazers during their lifetime for ensuring our tomorrow is as triumphant as our today. Mr. Bob & Mrs. Diana Alford Anonymous Mrs. Anna M. Armacost Mrs. Evelyn F. Babylon Ruth H. Bair Mrs. Ruth B. Bare Mr. Wayne & Mrs. Bonnie Barnes Mr. & Mrs. Hans A. Baum Mr. Daniel & Mrs. Susan Bohn Mr. Richard & Mrs. Cathy Boswell Drs. Joan D. Coley & M. Lee Rice Ms. Barbara Cornett Mr. Scott & Mrs. Amber Curtis Ms. Janet E. Davis Ms. Brenda R. Ecker Dr. & Mrs. Park W. Espenschade Mrs. Beulah M. Feezer Mrs. Darthean D. Fox Mr. H. Theodore Frantum, Jr. Mr. Sterling Garrett Mrs. Ruth C. Handschuh

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Mr. Dan & Mrs. Kitty Hartzler Dr. Dona Hobart Mr. R. Neal & Mrs. Nancy Hoffman Mr. Ken J. Hornberger Ms. Doris J. Hull Mr. Douglas & Mrs. Lyndsay Keefer Mr. James G. Kohler Ms. Christine M. Krebs Dr. Flavio & Mrs. Ellie Kruter Mr. Brad & Mrs. Jean Lawrence Dr. James E. Lightner Mr. K. Wayne & Mrs. Bonnie M. Lockard Mr. Howard A. Miller Mr. L. Thomas & Mrs. Frances G. Miller Mr. & Mrs. G. Melvin Mills, Jr. Mr. & Mrs. Jack G. Nash Mrs. Gloria Sterner Pierce Mr. & Mrs. Charles J. Plunkert Mr. & Mrs. Mark Powers Dr. & Mrs. David Raznick Mr. Ernest L. & Mrs. Phyllis S. Rice

Mr. Jeffrey & Mrs. Susie Scott Mr. John M. & Mrs. Marion H. Sernulka Ms. Janet C. Shipley Ms. Shirley F. Sinnott Mr. & Mrs. Richard Soisson Mrs. Carolyn Koontz Starr Mr. & Mrs. K. Merrill Sumey Mr. Jack & Mrs. Beth Tevis Mr. George & Mrs. Betty Thomas Mrs. Ruth & Mr. Earl Trimmer Mr. William M. Troxell, Sr. Ms. Janet M. Truhe Mr. Michael Unkart Mr. Larry & Mrs. Joyce Van Sant, Sr. Mr. Joseph Weikel Mrs. Martha J. Weisgerber Ms. Rachael Wentz Ms. Rose Werden Mr. & Mrs. Charles Wright Mr. Carroll L. & Mrs. Sue M. Yingling

Financial Highlights 2019 As of June 30, 2019

Sources of income for delivering quality health care services to our community

$255,572,000

Services provided for inpatients and outpatients Includes: nursing care, room & board, diagnostic & therapeutic procedures & some physician care

$14,617,000

Additional income received from operating activities

$270,189,000 Total income available to

CARE FOR THE PATIENTS WHO NEED OUR SERVICES From our income, we paid for

$148,534,000

Salary & benefits for our medical, professional & support staffs

$71,495,000 Operating services

$23,890,000 Operating supplies

$21,509,000

Depreciation & interest on plant & equipment

$265,428,000

Total expenses required to meet the

NEEDS OF SERVING OUR PATIENTS $4,761,000 Operating income to

SUPPORT OUR MISSION $4,489,000

Contributions in cash from our friends in the

COMMUNITY WHO SUPPORT OUR MISSION

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Our Fight Song At Carroll Hospice, therapeutic music empowers the human spirit—even in the most difficult of times. Lydia Bandy and Jo Morrison know firsthand the power of therapeutic music. Their harp performances at Dove House—Carroll Hospice’s inpatient facility—have literally awakened the soul. “Just last week a family asked me to come to their loved one’s room to play while he was asleep,” Bandy, a professional musician and composer, tells us. “They wanted to talk to him and they thought that maybe if I played he would wake up. So I started to play...and his eyes opened! It was wonderful. Everyone started crying. We’ve had special moments like that many times.”

I play piano and organ, too, but people respond to the harp differently. It

RELAXES THEM and takes them somewhere else.

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– Jo Morrison, Carroll Hospice Musician

Since October, Bandy and Morrison have been playing bedside for patients and their loved ones twice a week courtesy of an anonymous philanthropist. The donor brought the idea to the Carroll Hospice team after personally experiencing therapeutic music’s ability to “relieve the tension” during a close friend’s last days. Carroll Hospice jumped at the opportunity. “We’ve wanted something like this for a long time,” admits Regina Bodnar, executive director of Carroll Hospice. “Research shows that music is a very effective non-pharmalogical approach to helping patients feel comfortable. It regulates breathing. It reduces anxiety. And it has the same effect on the family members in the room.” During their Dove House performances, Bandy and Morrison play arrhythmic ambient music—music with no steady melody or rhythm. The approach is very intentional.

“It’s similar to the music you hear at a spa,” explains Morrison, a certified therapeutic musician. “It’s designed to help people not get caught up in regularity, and it’s very meditative. You can watch people’s tension go out of their faces as they’re listening.” “Right out of the gate, the compliments were overwhelming,” adds Bodnar. “This is an example of philanthropy at its best. We would not have been able to build this program on our own.” For the generous anonymous benefactor, Carroll Hospice’s willingness to embrace therapeutic music is another example of how the organization thinks differently about end-of-life care: “If you look at Dove House, you’ll notice the rooms have balconies. Most hospice facilities only have windows. It’s those little touches—the extra room to breathe, the calming music—that show you how much thought Carroll Hospice puts into delivering patient-centered care.”

Help us expand the therapeutic music program at Carroll Hospice. Go to CarrollWinsTogether.org to contribute today. Musicians Jo Morrison (left) and Lydia Bandy (right)

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Founders Circle Members PATRON, continued Mr. Ty & Mrs. Mary Richards Mr. Jeffrey & Mrs. Michelle Rivers Mr. Luke Robinson Dr. & Mrs. Vincent J. Rollo Mr. William & Mrs. Candace Rutter Dr. Hermine P. Saunders Mr. Paul & Mrs. Dana Saunders Mr. & Mrs. Edward Schaefer Mrs. Carolyn Lea Scott Mr. & Mrs. George R. Shoffner Mr. & Mrs. Lawrence P. Siegel Mrs. Wendy Single Dr. & Mrs. Errol G. Smith Mr. & Mrs. K. Randall Smith SNC Partners LLC: Mr. David Christ Mr. Alan M. & Mrs. Phyllis L. Sonnenleiter 26

Ms. Etta Lee Spaulding Mr. & Mrs. Gary N. Spencer Mrs. Sharon L. Spencer-Kable Mr. Jeffrey A. & Mrs. Diane Shipley Sprinkle Ms. Maria G. Sraver Mr. Joe & Mrs. Carolyn Koontz Starr Mr. Jack E. Steil Ms. Tobie Stewart Ms. Tracey L. Stewart Mr. Gene & Mrs. Gretchen Stiner Sun Valley Assisted Living Switchbridge Mrs. Patricia A. Thompson Mr. & Mrs. Phillip Thorn Tim Kyle Co. Inc. Electrical Service Ms. Kimberly Tompkins Mr. & Mrs. Clarence E. Townsley

Mr. Tuan & Mrs. Loren Tran Ms. Hyla Troxell Dr. & Mrs. Kristian A. Ulloa Mr. Nicholas Wagman Mr. Harold W. & Mrs. Lois Walsh Mr. Michael & Mrs. Lori Webster Mr. Joseph W. Weikel Mr. & Mrs. Thomas D. Welliver Mr. Wayne & Mrs. Laura Welty Drs. Drew & Emily White Ms. Helen Whitehead & Mr. Louis Salafia Ms. Mary C. Willing Mr. & Mrs. William H. Wirts, Jr. Wolf Professional Security, Inc. Ms. Christine Wolff Mr. Anthony & Mrs. Melissa Zahn Mr. Patrick & Mrs. Charlene Zito

Winning Together

2019 Community Benefit Report At Carroll Hospital, we believe a community is only as strong as its sickest people. That’s why we rallied in 2019 to provide $17,107,868 in muchneeded health and wellness services to all, including our community’s most vulnerable members. Every life we touch makes our community stronger.

Financial Assistance Free or Reduced-Cost Care, Medicaid Expansion Fees. . . . . . . $ 1,146,780 Mission-Driven Health Services Physician Access, Hospital-Based Services.. . . . . . . . . . . . . . . . . $ 9,516,915 Access Carroll, Free Clinic for the Uninsured. . . . . . . . . . . . . . . . $ 1,256,101 Community Benefit Operations.. . . . . . . . . . . . . . . . . . . . . . . . . . . $ 191,880 Community Health Services Education, Screenings, Support Groups, Health Navigation, Medicaid Enrollment Support. . . . . . . . . . . . $ 3,347,501 Community Building Activities The Partnership for a Healthier Carroll County, Inc. . . . . . . . . . . $ 584,523 Education—Health Professionals Nurses, Physicians, Allied Health. . . . . . . . . . . . . . . . . . . . . . . . . . . $ 467,51 1 Community Contributions Cash and In-Kind . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 369,953 Research Community Health Research.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 226,704

TOTAL COMMUNITY BENEFIT $17,107,868

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The Power of Teamwork Carroll Hospital Auxiliary The Carroll Hospital Auxiliary started in 1958, three years before the hospital was founded, with the mission to raise funds and serve through volunteerism. Now more than 450 community members are part of the hospital Auxiliary. These volunteers dedicate their time, talents and resources to help Carroll Hospital offer the highest quality health care to the community and to raise funds for vital care needs. Each year, many community members and local businesses directly support the Auxiliary. Below is a listing of donors who sponsored an Auxiliary event in 2019 with a gift of $1,000 or more. Alteon Health Anonymous Glenn S. Bair Baugher’s Restaurant Capital Women’s Care, LLC Carroll Community Bank Carroll Community College Carroll County Anesthesia Associates, P.A. Carroll County Association of Realtors Carroll Hospital Medical Staff Carroll Lutheran Village Coca Cola, USA DPR Construction Elite Tents and Events EMJAY Engineering and Construction Co., Inc. Mr. P. Douglas & Mrs. Christine A. Gerstmyer Hill Development Group, LLC: Martin K.P. Hill, Martin P. & Michelle L. Hill, Jeffrey C. & Jennifer H. Bubczyk International Foreign Care Sales and Service, Inc. Knorr Brake Company Koons Toyota of Westminster Law Offices of Friedman & Friedman Lehigh Cement Company

Ms. Terri Lyons & Mr. Steve King M&T Bank McDaniel College Mednax Pediatrix Medical Group Orrstown Bank Mr. & Mrs. Robert D. Payne Penguin Random House, Inc. Mr. & Mrs. James F. Pitts Pivot Physical Therapy Point Breeze Credit Union Mr. Ty & Mrs. Mary Richards Mr. Jack and Mrs. Beth Tevis Dawn F. Thomas Westminster Pediatrics, LLC Woodholme Gastroenterology Associates, P.A. Mr. Carroll L. & Mrs. Sue M. Yingling

Carroll Hospital Auxiliary Board of Directors

Karen Durilla, President

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Janet Davis, Vice President Kathy Palaia, Recording Secretary Linda Frazee, Corresponding Secretary Don Pelaia, Treasurer Al Bozzell, Chaplain Gilbert E. Creutzer, Jr.

Barbara Gunther Sherry Kalish Ellen Finnerty Myers Jan Ober Mary L. Richards Frances Rock Andrea Stoner William Strotz Kris Tarr Lois Warden

BOARD Carroll Hospital Executive Team

Leslie R. Simmons, President, Carroll Hospital Executive Vice President, LifeBridge Health

Holly Phipps Adams, Vice President of Human Resources Michael Myers, Chief Financial Officer Sharon McClernan, Vice President of Clinical Integration Ellen Finnerty Myers, Chief Development Officer & Vice President of Corporate Development Mark Olszyk, M.D., Chief Medical Officer & Vice President of Medical Affairs Stephanie Reid, Chief Nursing Officer & Vice President of Patient Care Services

Carroll Hospital Foundation Board of Trustees

Christine A. Gerstmyer, Chair

Mark Debinski, Vice Chair Kent D. Martin, Secretary Leslie R. Simmons, President Ellen Finnerty Myers, Executive Vice President Michael Myers, Treasurer Mark E. Blacksten Martin Burns Timothy W. Chase Joan D. Coley, Ph.D. Karen Durilla Dona Hobart, M.D.

Christopher D. Holt Del. Susan Krebs Kiran Kuna, M.D. Barry Levin, Esq. Terri Lyons Neil M. Meltzer Alex Myers Mark Powers Marcus Lee Primm Guy Sheetz Terry Smack Jeffrey A. Wothers, Esq.

Carroll Hospital Board of Directors

Jeffrey A. Wothers, Chair

Alec Yeo, Vice Chair Martin K.P. Hill, Secretary David S. Bollinger Kimberly A. Johnston Deltuva, M.D. Christine A. Gerstmyer Todd Herring Sarah K. Lentz, M.D. Barry Levin, Esq. Neil M. Meltzer

Marcus Lee Primm Deborah Seidel Leslie R. Simmons Stanley H. “Jack” Tevis III Thomas D. Welliver Drewry White, M.D. Thomas J. Zirpoli, Ph.D.

Carroll Hospice Board of Trustees

Del. Susan Krebs, Chair

Ann Bollinger, Vice Chair Laura Gillen, Secretary Regina Bodnar Janet Buchanan, D.Min. Carolyn Burns James Covey Shirlyn Evans-Ford Barbara Harden Todd Herring

Chrissy Kanther C. Dave Kile John W. Middleton, M.D. James A. Miller, P.D. Todd Mitchell Ellen Finnerty Myers Ann Patterson Robert Weinreich

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Non-Profit Org. U.S. Postage PAID Westminster, MD Permit No. 348

200 Memorial Avenue Westminster, MD 21157

CarrollWinsTogether.org Visit us online to learn how you can be a champion for quality health care in our community.