Culture Handbook A Real Journey
areal.com.au
01
Letter from the CEO
02 Welcome On Board
Company Introduction
Areal Milestone
Areal Culture
Vision, Mission and Value
03 Your Journey Starts Here
Team Structure
Working in Areal
04 Enjoy the Journey – I love what I am doing 05 Areal Destination 06 Ongoing Journey
Contents
YO U R N A M E :
areal.com.au
01
Letter from the CEO
02 Welcome On Board
Company Introduction
Areal Milestone
Areal Culture
Vision, Mission and Value
03 Your Journey Starts Here
Team Structure
Working in Areal
04 Enjoy the Journey – I love what I am doing 05 Areal Destination 06 Ongoing Journey
Contents
YO U R N A M E :
areal.com.au
In this time of rapid technological changes, interest rates have increased signif icantly and we must embrace challenges and be quick to adapt in order to maintain sustainable grow th. Building the right company culture will be key as we navigate an increasingly complex environment. We invite you all to help shape the new Areal culture by put ting our core values into action.
Jimmy Lim Founder and Managing Director of Asialand Founder and Managing Director of Areal Property Director of Three Towers Group Director of Red Packet Partner
Dear, 2022 was a remarkable year for Areal Proper t y. Despite navigating through the pandemic and the recent legislation changes to the Residential tenancies Act , Areal Proper t y has gone from strength to strength and achieved great results. Managing in excess of 2100+ residential proper ties and recording a monthly sales record of proper ties valued more than $20 million, Areal Proper t y were recognised as Winner of Best Real Estate Agency Single O f f ice Australia 2021-2022; Winner of Best Let tings Agency Australia 2021-2022; Nominated for the Fast 100 award for the Australian Financial Review E xpanding to a 3 of f ice net work , we are one of the best proper t y and sales organisations in Australia. “For the last three years, our team demonstrated resilience and our strong per formance during the Pandemic has changed how others perceive Areal. You should all be incredibly proud of what we have achieved together”.
Integrit y def ines our personal conduct and is critical to the long-term sustainabilit y of the company. Professionalism is how we work to ensure our processes, systems and training comply with legislation and to the best interest of our clients. Ef f iciency leads us to listen and respond quickly in order to deliver timely ser vices. Teamwork means to work and suppor t each other to achieve our goals. Innovation is how we stay one step ahead through creativit y in a fast moving market. Wellbeing demonstrates we value and respect our people personal development and achievement. Ingenious decision making is based on pragmatic conclusions drawn from objective facts and data. We execute those decisions with agilit y while integrit y keeps us on the right path. These six words go hand in hand, and together they ser ve as the bedrock of the culture we aspire for. In a way, the right company culture functions like a highway, ef f iciently propelling us towards our destination. We believe it will guide us towards our new company vision: To be the agency of choice, to deliver a trust wor thy and professional experience that exceeds our clients expectations. We look for ward to working alongside all of you to take Areal to the nex t milestone.
All the best , Jimmy Lim Januar y 1, 2023
Letter from the CEO
areal.com.au
In this time of rapid technological changes, interest rates have increased signif icantly and we must embrace challenges and be quick to adapt in order to maintain sustainable grow th. Building the right company culture will be key as we navigate an increasingly complex environment. We invite you all to help shape the new Areal culture by put ting our core values into action.
Jimmy Lim Founder and Managing Director of Asialand Founder and Managing Director of Areal Property Director of Three Towers Group Director of Red Packet Partner
Dear, 2022 was a remarkable year for Areal Proper t y. Despite navigating through the pandemic and the recent legislation changes to the Residential tenancies Act , Areal Proper t y has gone from strength to strength and achieved great results. Managing in excess of 2100+ residential proper ties and recording a monthly sales record of proper ties valued more than $20 million, Areal Proper t y were recognised as Winner of Best Real Estate Agency Single O f f ice Australia 2021-2022; Winner of Best Let tings Agency Australia 2021-2022; Nominated for the Fast 100 award for the Australian Financial Review E xpanding to a 3 of f ice net work , we are one of the best proper t y and sales organisations in Australia. “For the last three years, our team demonstrated resilience and our strong per formance during the Pandemic has changed how others perceive Areal. You should all be incredibly proud of what we have achieved together”.
Integrit y def ines our personal conduct and is critical to the long-term sustainabilit y of the company. Professionalism is how we work to ensure our processes, systems and training comply with legislation and to the best interest of our clients. Ef f iciency leads us to listen and respond quickly in order to deliver timely ser vices. Teamwork means to work and suppor t each other to achieve our goals. Innovation is how we stay one step ahead through creativit y in a fast moving market. Wellbeing demonstrates we value and respect our people personal development and achievement. Ingenious decision making is based on pragmatic conclusions drawn from objective facts and data. We execute those decisions with agilit y while integrit y keeps us on the right path. These six words go hand in hand, and together they ser ve as the bedrock of the culture we aspire for. In a way, the right company culture functions like a highway, ef f iciently propelling us towards our destination. We believe it will guide us towards our new company vision: To be the agency of choice, to deliver a trust wor thy and professional experience that exceeds our clients expectations. We look for ward to working alongside all of you to take Areal to the nex t milestone.
All the best , Jimmy Lim Januar y 1, 2023
Letter from the CEO
areal.com.au
Company Introduction At Areal, we strive to differentiate our brand by providing a reliable, end to end real estate service for clients looking to invest, sell, lease or buy in Australia. We believe that owning an Australian residential investment property should be simple and financially rewarding whether you live locally or internationally. Through first-class relationship management services, we support homeowners and Rental Providers across the globe in Sales, Leasing and Asset Management. We recognise that your investment is a significant asset and we are committed to managing it with expertise, focus and care. Our multicultural identity allows us to deal with a diverse cultural group of Clients and our multilingual team of real estate professionals can continue to build on our longstanding success and reputation via outstanding customer service and effective communication. For a next-level sales and property management experience, entrust your investment to Areal.
Welcome On Board
areal.com.au
Company Introduction At Areal, we strive to differentiate our brand by providing a reliable, end to end real estate service for clients looking to invest, sell, lease or buy in Australia. We believe that owning an Australian residential investment property should be simple and financially rewarding whether you live locally or internationally. Through first-class relationship management services, we support homeowners and Rental Providers across the globe in Sales, Leasing and Asset Management. We recognise that your investment is a significant asset and we are committed to managing it with expertise, focus and care. Our multicultural identity allows us to deal with a diverse cultural group of Clients and our multilingual team of real estate professionals can continue to build on our longstanding success and reputation via outstanding customer service and effective communication. For a next-level sales and property management experience, entrust your investment to Areal.
Welcome On Board
areal.com.au
Areal Milestone 10.2019
10.2020
05.2021
2021-2022
0 7. 2 0 2 2
11.2022
Areal Property
Areal Property
Areal Property
Winner of Best
Grand opening of
Grand Opening of
successfully
successfully
successfully
Lettings Agency
Point Cook Office.
Hawthorn Office.
completed the
completed the
completed the 5th
Australia 2021-
acquisition of Ausin
3rd acquisition of
acquisition of Land
2022 of Asia Pacific
G r o u p’s M e l b o u r n e
G ran d S k y.
Capital Group.
Award.
Division.
12.2019
12.2020
12.2021
2021-2022
10.2022
Areal Property
Areal Property
Areal Property
Winner of Best Real
Nomination for
successfully
successfully
successfully
Estate Agency Single
Australia Financial
completed the 2nd
completed the
completed the
Office Australia
Review (AFR) FAST
acquisition of Omni.
4th acquisition of
6th acquisition of
202 1-202 2 of A sia
S TA R T E R S L I S T 2 0 2 2
Melbourne Property
Urban Property
Pacific Award.
M a n a g e r.
M a n a g e r.
Areal Milestone
areal.com.au
Areal Milestone 10.2019
10.2020
05.2021
2021-2022
0 7. 2 0 2 2
11.2022
Areal Property
Areal Property
Areal Property
Winner of Best
Grand opening of
Grand Opening of
successfully
successfully
successfully
Lettings Agency
Point Cook Office.
Hawthorn Office.
completed the
completed the
completed the 5th
Australia 2021-
acquisition of Ausin
3rd acquisition of
acquisition of Land
2022 of Asia Pacific
G r o u p’s M e l b o u r n e
G ran d S k y.
Capital Group.
Award.
Division.
12.2019
12.2020
12.2021
2021-2022
10.2022
Areal Property
Areal Property
Areal Property
Winner of Best Real
Nomination for
successfully
successfully
successfully
Estate Agency Single
Australia Financial
completed the 2nd
completed the
completed the
Office Australia
Review (AFR) FAST
acquisition of Omni.
4th acquisition of
6th acquisition of
202 1-202 2 of A sia
S TA R T E R S L I S T 2 0 2 2
Melbourne Property
Urban Property
Pacific Award.
M a n a g e r.
M a n a g e r.
Areal Milestone
areal.com.au
What is Areal Culture Culture is created when a group of people share the same set of beliefs and values. Therefore, we need all employees to embrace the Areal culture.
The world is changing, and so is the environment. In this era of constant change, Areal must also adapt in order to keep pace, stay resilient, and sustain growth. The right company culture plays a critical role in how well we respond to external changes. Our company values – integrity, Professionalism, Efficiency, Teamwork, Innovation, Wellbeing – work together to define the Areal culture. We encourage employees to think critically and with foresight in order to make ingenious decisions. Decisions must also be rooted in pragmatism and executed with agility. Integrity is the foundation of everything. We hope our new corporate culture can bring new perspectives and motivation, better prepare us for future challenges, and put Areal on the fast track to achieving our next milestone.
Areal Culture
areal.com.au
What is Areal Culture Culture is created when a group of people share the same set of beliefs and values. Therefore, we need all employees to embrace the Areal culture.
The world is changing, and so is the environment. In this era of constant change, Areal must also adapt in order to keep pace, stay resilient, and sustain growth. The right company culture plays a critical role in how well we respond to external changes. Our company values – integrity, Professionalism, Efficiency, Teamwork, Innovation, Wellbeing – work together to define the Areal culture. We encourage employees to think critically and with foresight in order to make ingenious decisions. Decisions must also be rooted in pragmatism and executed with agility. Integrity is the foundation of everything. We hope our new corporate culture can bring new perspectives and motivation, better prepare us for future challenges, and put Areal on the fast track to achieving our next milestone.
Areal Culture
areal.com.au
Our Vision/ Mission/ Value OUR VALUE OUR VISION To be the agency of choice, to deliver a t rustworthy and professional experiencethat exceeds our clients expectations.
OUR MISSION We strive to make a difference by puttingour clients first. We encourage and empower our staff to grow and improve.
Integrity
Professionalism
We act with integrity and honesty in the work we do, the people we interact with, and inthe decisions we make.
We develop strategies to ensure our processes, systems and training comply with legislation to ensure effective communication and a professional image.
Efficiency
Teamwork
We listen, we review and respond quickly in order to deliver effective and timely services to increase our productivity.
We encourage our team to work and support each other, enabling a collaborative environment to achieve our goals.
Innovation
Wellbeing
We strive to transform to be the market leader through creativity, forward thinking ideas and technology.
We value and respect our employees by offering career development and support personal achievement.
Vision Mission Value
areal.com.au
Our Vision/ Mission/ Value OUR VALUE OUR VISION To be the agency of choice, to deliver a t rustworthy and professional experiencethat exceeds our clients expectations.
OUR MISSION We strive to make a difference by puttingour clients first. We encourage and empower our staff to grow and improve.
Integrity
Professionalism
We act with integrity and honesty in the work we do, the people we interact with, and inthe decisions we make.
We develop strategies to ensure our processes, systems and training comply with legislation to ensure effective communication and a professional image.
Efficiency
Teamwork
We listen, we review and respond quickly in order to deliver effective and timely services to increase our productivity.
We encourage our team to work and support each other, enabling a collaborative environment to achieve our goals.
Innovation
Wellbeing
We strive to transform to be the market leader through creativity, forward thinking ideas and technology.
We value and respect our employees by offering career development and support personal achievement.
Vision Mission Value
areal.com.au
Working in Areal
Formal/Professional Dress Code - Men
Office working hours 9:00am to 5:30pm (one hour lunch break). Suit, jacket, dress shirts with or without ties, tailored trousers, tailored cords, sports coats and clean sweaters.
Formal/Professional Dress Code - Women
A dress pant or skirt with matching jacket is considered business formal for women.
Your Areal Journey Starts Here
areal.com.au
Working in Areal
Formal/Professional Dress Code - Men
Office working hours 9:00am to 5:30pm (one hour lunch break). Suit, jacket, dress shirts with or without ties, tailored trousers, tailored cords, sports coats and clean sweaters.
Formal/Professional Dress Code - Women
A dress pant or skirt with matching jacket is considered business formal for women.
Your Areal Journey Starts Here
areal.com.au
Working in Areal - The Areal Mindset Caring for our clients We aim to provide professional advice to our Clients. We listen, we empathise and we add value with the service we offer.
Caring for our colleagues We work collaboratively as a team and deliver kindness and understanding. We listen to each other, offer mutual respect and share ideas. We promote effective communication.
Caring for ourself We care for ourselves & for others. Our wellbeing is important & provides the foundation for our growth. We encourage a balanced & harmonious environment.
Areal Mindset
areal.com.au
Working in Areal - The Areal Mindset Caring for our clients We aim to provide professional advice to our Clients. We listen, we empathise and we add value with the service we offer.
Caring for our colleagues We work collaboratively as a team and deliver kindness and understanding. We listen to each other, offer mutual respect and share ideas. We promote effective communication.
Caring for ourself We care for ourselves & for others. Our wellbeing is important & provides the foundation for our growth. We encourage a balanced & harmonious environment.
Areal Mindset
areal.com.au
Integrity is at the heart of everything we do.
Innovation determines where we are going.
Behaviours to promote Integrity
Behaviours to promote Teamwork
Be trusting and be trustworthy Show honesty and authenticity in everything we do Acknowledge your weaknesses and show your courage Be reliable and be consistent Be accountable Keep your promise
Listen and show respect to others Be supportive and show empathy providing useful information to your colleagues Offer encouragement, show enthusiasm and appreciation Collaborate effectively and value others’ opinions Provide constructive feedback Share your knowledge and experience with your team members
Professionalism defines how we work.
Teamwork brings respect, support, collaboration, wisdom and high performance in the work place.
Behaviours to promote Professionalism Be proactive, be punctual and be prepared Deliver what is promised Demonstrate a good work ethic Develop high emotional intelligence strategies Be confident and demonstrate professional presentation Work effectively, efficiently and productively
Behaviours to promote Innovation
We carry out actions with Efficiency.
We care about the Wellbeing of our people, we encourage you to work happily and grow, and to be the best version of yourself now and in the future.
Behaviours to promote Efficiency Practice good processes and systems Promote learning and extend knowledge Practice good time management Be organised, be on time and be accountable Respond to Clients effectively in a timely manner Answer colleague enquiries promptly
Be curious and open minded Generate and share ideas without hesitation Always think outside the square Challenge yourself and extend your learning Value diversity and offer flexibility Embrace change
Behaviours to promote Wellbeing Care and respect each other Offer empathy and support Be kind, show appreciation and acknowledge strengths Problem solve together Set realistic goals and future development paths Promote a harmonious work life balance
areal.com.au
Integrity is at the heart of everything we do.
Innovation determines where we are going.
Behaviours to promote Integrity
Behaviours to promote Teamwork
Be trusting and be trustworthy Show honesty and authenticity in everything we do Acknowledge your weaknesses and show your courage Be reliable and be consistent Be accountable Keep your promise
Listen and show respect to others Be supportive and show empathy providing useful information to your colleagues Offer encouragement, show enthusiasm and appreciation Collaborate effectively and value others’ opinions Provide constructive feedback Share your knowledge and experience with your team members
Professionalism defines how we work.
Teamwork brings respect, support, collaboration, wisdom and high performance in the work place.
Behaviours to promote Professionalism Be proactive, be punctual and be prepared Deliver what is promised Demonstrate a good work ethic Develop high emotional intelligence strategies Be confident and demonstrate professional presentation Work effectively, efficiently and productively
Behaviours to promote Innovation
We carry out actions with Efficiency.
We care about the Wellbeing of our people, we encourage you to work happily and grow, and to be the best version of yourself now and in the future.
Behaviours to promote Efficiency Practice good processes and systems Promote learning and extend knowledge Practice good time management Be organised, be on time and be accountable Respond to Clients effectively in a timely manner Answer colleague enquiries promptly
Be curious and open minded Generate and share ideas without hesitation Always think outside the square Challenge yourself and extend your learning Value diversity and offer flexibility Embrace change
Behaviours to promote Wellbeing Care and respect each other Offer empathy and support Be kind, show appreciation and acknowledge strengths Problem solve together Set realistic goals and future development paths Promote a harmonious work life balance
areal.com.au
Team Structure
Nicole Chen
Renee Jiang
Cassie Austin
Jasmine Tay
Sandy Sun
Aaron Tan
Chef Financial Officer
General Manager
Corporate Trainer
Office Manager
Financial Accountant
Executive Assistant to Jimmy
Licensed Estate Agent
Certified Practising
Brand Manager
Accountant
Licensed Estate Agent
Ed d i e H o e
Dennis Shi
William Shen
Jason Low
Director of Areal Proper t y
Director | Residential Sales
Director | Residential Sales
Director | Business
Licensed Estate Agent
Auctioneer
Licensed Estate Agent
Development Licensed Estate Agent
Areal Team
areal.com.au
Team Structure
Nicole Chen
Renee Jiang
Cassie Austin
Jasmine Tay
Sandy Sun
Aaron Tan
Chef Financial Officer
General Manager
Corporate Trainer
Office Manager
Financial Accountant
Executive Assistant to Jimmy
Licensed Estate Agent
Certified Practising
Brand Manager
Accountant
Licensed Estate Agent
Ed d i e H o e
Dennis Shi
William Shen
Jason Low
Director of Areal Proper t y
Director | Residential Sales
Director | Residential Sales
Director | Business
Licensed Estate Agent
Auctioneer
Licensed Estate Agent
Development Licensed Estate Agent
Areal Team
areal.com.au
Meet, Greet and Training 1. Company tour by General Manager On your first day joining Areal, you will be greeted by the General Manager, who will provide you with a tour of the office and introduce you to all the departments.
Become a Professional PM 5+5
2. Induction Training Program by Office Manager As a new employee, you will be provided Induction training to introduce the company as well as the company milestones, vision, mission, values and the systems and processes. You will also be trained to use the office equipment and software. This program is designed to prepare you for working career in Areal.
3. Professional Training by Areal Academy Areal Academy conducts professional training that has been designed to specifically enhance our employees experience and to develop their knowledge and skills to ensure they work in accordance with compliance and legislation in the property industry. The highly professional program will ensure the staff are trained the “Areal way” so they will become a professional Property Manager, Professional Salesperson or a Professional Business Development Manager.
4. On the Job Training together with the Department Head After you have been through the professional training, you will be assigned tasks and will have the opportunity to work alongside your senior to experience on the job training. This will assist to build your confidence for a better performance.
Two week Professional PM Program conducted by Areal Academy
Induction Program 2+2
Become a Professional Sales 5+5
Two day (2 hour) Induction Program lead by office manager
Two week Professional Sales Program conducted by Sales Director
On Job Training 5
New Team Member Evaluation
Become a Professional BDM 5 Two week Professional Sales Program conducted by Areal Academy
Enjoy the Journey
areal.com.au
Meet, Greet and Training 1. Company tour by General Manager On your first day joining Areal, you will be greeted by the General Manager, who will provide you with a tour of the office and introduce you to all the departments.
Become a Professional PM 5+5
2. Induction Training Program by Office Manager As a new employee, you will be provided Induction training to introduce the company as well as the company milestones, vision, mission, values and the systems and processes. You will also be trained to use the office equipment and software. This program is designed to prepare you for working career in Areal.
3. Professional Training by Areal Academy Areal Academy conducts professional training that has been designed to specifically enhance our employees experience and to develop their knowledge and skills to ensure they work in accordance with compliance and legislation in the property industry. The highly professional program will ensure the staff are trained the “Areal way” so they will become a professional Property Manager, Professional Salesperson or a Professional Business Development Manager.
4. On the Job Training together with the Department Head After you have been through the professional training, you will be assigned tasks and will have the opportunity to work alongside your senior to experience on the job training. This will assist to build your confidence for a better performance.
Two week Professional PM Program conducted by Areal Academy
Induction Program 2+2
Become a Professional Sales 5+5
Two day (2 hour) Induction Program lead by office manager
Two week Professional Sales Program conducted by Sales Director
On Job Training 5
New Team Member Evaluation
Become a Professional BDM 5 Two week Professional Sales Program conducted by Areal Academy
Enjoy the Journey
areal.com.au
What Areal Culture Means for You
Resources and Support
As Employees:
System Sharepoint, PropertyME, Inspect Real Estate, Inspection Express, Box and Dice
You share the same values as your colleagues and you strive towards the same vision for the company. You respect the code of conduct defined
Process
by Areal’s culture and incorporate it in your everyday work. You bring
Webinars, Flowcharts, Checklists, Videos, Tutorials, Academy Training
determination and teamwork to the workplace, and you are not afraid to tackle challenges. You seek to define problems with facts and you follow
Website
the company’s standard procedures at all times. You fully comply with rules
Areal, realestate.com.au, domain.com.au
and regulations, and you never cut corners.
Refreshment Training Ongoing training will be provided to ensure our staffs maintain a high standard
As Managers:
customer experience.
You lead by example by delivering on your commitments and promises.
Management Hotline
You demonstrate the spirit of the Areal culture and guide your team
Renee Jiang
Jasmine Tay
towards achieving ambitions. You continue to stay curious and hungry for
0416 082 953
0488 969 332
[email protected]
[email protected]
knowledge, even if it is a field you are familiar with. You are not afraid to speak up and provide constructive suggestions for issues in the company’s interest. You think strategically and plan in advance to achieve your goals. You understand the strengths of each member of your team, and you help them exercise their potential. You encourage collaboration with other departments in order to maximise impact and enhance the company’s competitiveness.
Areal Culture
areal.com.au
What Areal Culture Means for You
Resources and Support
As Employees:
System Sharepoint, PropertyME, Inspect Real Estate, Inspection Express, Box and Dice
You share the same values as your colleagues and you strive towards the same vision for the company. You respect the code of conduct defined
Process
by Areal’s culture and incorporate it in your everyday work. You bring
Webinars, Flowcharts, Checklists, Videos, Tutorials, Academy Training
determination and teamwork to the workplace, and you are not afraid to tackle challenges. You seek to define problems with facts and you follow
Website
the company’s standard procedures at all times. You fully comply with rules
Areal, realestate.com.au, domain.com.au
and regulations, and you never cut corners.
Refreshment Training Ongoing training will be provided to ensure our staffs maintain a high standard
As Managers:
customer experience.
You lead by example by delivering on your commitments and promises.
Management Hotline
You demonstrate the spirit of the Areal culture and guide your team
Renee Jiang
Jasmine Tay
towards achieving ambitions. You continue to stay curious and hungry for
0416 082 953
0488 969 332
[email protected]
[email protected]
knowledge, even if it is a field you are familiar with. You are not afraid to speak up and provide constructive suggestions for issues in the company’s interest. You think strategically and plan in advance to achieve your goals. You understand the strengths of each member of your team, and you help them exercise their potential. You encourage collaboration with other departments in order to maximise impact and enhance the company’s competitiveness.
Areal Culture
areal.com.au
Our Story I believe as a good sales person you need to have excellent time management skills, follow your passion and be determined to improve your personal development. The money will look after itself if you work hard and do the right things. I am someone that can sleep at night because I waste no time during the day, I try every possibility I have and I do not regret any decisions or actions I have made or conducted. If the deal is lost, I will review whether I did something wrong or how I missed the
William Shen Director | Residential Sales
opportunity. With great effort, our sales department performance increased from 0-2 million in 12 months. We achieved this with no system through to setting up a fully functioning
I joined Areal the same day as my daughter was born on 14 October 2020. At that
and effective system within 12 months and this year we will continue to deliver high
time, Melbourne was in lockdown, not much to do in my previous company Harcourts
performance results.
Boxhill, and I was looking for a change. Every sales have their peak time and glory, mines was at Wantirna Harcourts as that year I personally sold 68 properties and the
Our sales team is now double the size, and has become multicultural as we have
company sold more than 200 properties and we became the number one office in
Australian, Italian, Indian as well as a Chinese sales team and we have a new point
Victoria.
cook office which I believe will grow quickly.
When I first joined Areal there were only two people in the sales department and
My goal for next year is to spend more time developing our sales team, increasing
they were not high performers. There was no sales management system and I felt
our market share in a target geographic region and utilising the three office
like nothing was right which made it hard to produce high performance results. I
geographical location to secure more properties. I aim to spend time guiding and
needed to build from scratch and managed to bring some listings into the company. I
mentoring new members of the team, instilling the company’s Vision Mission and
attracted Linda from Wantirna Harcourts to join us and we were beginning to bring in
Values and I am passionate about improving my own personal achievement as the
more and more listings from the company database, therefore, at the end of 2021, we
sales team principle to make our sales team stronger.
achieved 2 million GCI (Gross Commission Income).
The Real Journey
areal.com.au
Our Story I believe as a good sales person you need to have excellent time management skills, follow your passion and be determined to improve your personal development. The money will look after itself if you work hard and do the right things. I am someone that can sleep at night because I waste no time during the day, I try every possibility I have and I do not regret any decisions or actions I have made or conducted. If the deal is lost, I will review whether I did something wrong or how I missed the
William Shen Director | Residential Sales
opportunity. With great effort, our sales department performance increased from 0-2 million in 12 months. We achieved this with no system through to setting up a fully functioning
I joined Areal the same day as my daughter was born on 14 October 2020. At that
and effective system within 12 months and this year we will continue to deliver high
time, Melbourne was in lockdown, not much to do in my previous company Harcourts
performance results.
Boxhill, and I was looking for a change. Every sales have their peak time and glory, mines was at Wantirna Harcourts as that year I personally sold 68 properties and the
Our sales team is now double the size, and has become multicultural as we have
company sold more than 200 properties and we became the number one office in
Australian, Italian, Indian as well as a Chinese sales team and we have a new point
Victoria.
cook office which I believe will grow quickly.
When I first joined Areal there were only two people in the sales department and
My goal for next year is to spend more time developing our sales team, increasing
they were not high performers. There was no sales management system and I felt
our market share in a target geographic region and utilising the three office
like nothing was right which made it hard to produce high performance results. I
geographical location to secure more properties. I aim to spend time guiding and
needed to build from scratch and managed to bring some listings into the company. I
mentoring new members of the team, instilling the company’s Vision Mission and
attracted Linda from Wantirna Harcourts to join us and we were beginning to bring in
Values and I am passionate about improving my own personal achievement as the
more and more listings from the company database, therefore, at the end of 2021, we
sales team principle to make our sales team stronger.
achieved 2 million GCI (Gross Commission Income).
The Real Journey
areal.com.au
Our Story
I can’t remember how I completed the inspection, but I did. As time continued, I started to learn how to present at VCAT. I was excited and felt everyone was equal before the law. I worked in the office until 10 pm to prepare all the materials and the speech to protect the landlord’s best interest. By winning many of the VCAT cases, my confidence increased. I truly believe that knowledge and hard work is the key for success.
Renata Xiang Business Development Manager of Areal
I enjoyed working as PM because I loved to communicate with people, I understood that when my professional knowledge increased, I was be able to add good value to our clients.
I joined Areal Property the same day the company first opened on the 1 October 2019. I had no experience or knowledge at all in property management. I was previously
At the beginning of 2022, Areal offered me a position to become a BDM. Now I can
educated in finance and accounting and worked as an accountant before coming to
list more than 100 or more properties per year for Areal and my personal income has
Areal. I accepted the challenge to become an assistant Property Manager.
been doubled.
I remember on 20 October 2019, I went to Shanghai with Jimmy and Nicole. We
From my own experience, if you are positive and take initiative, the company will
invited more than 100 Chinese Landlords and their friends to our introduction
support your growth. I have learned the hard way over my career but have also
function in a five star hotel in Shanghai. I answered a phone call from a Chinese
found that using emotional intelligence to communicate with our clients is the key to
landlord. I was standing outside the conference room and was being insulted and
success. I ask myself what make me continue to stay enthusiastic about work, and
blamed for more than 30 minutes. I felt so bad and felt like I was not adding any
my answer is very clear, I am responsible for my personal development through the
value or a positive solution to the client which was an unforgettable and very difficult
work I do, if I care about the job I need to care about the company.
time for me. When I recall how I started in Areal, many difficult pictures appear in front of me. One day I was doing my west suburb inspection, the property was out of power and the wind was blowing. I turned on my phone light and inspected the toilets and when I lifted the toilet lid, there was a big spider inside and I was frightened, I opened the curtains and there was another big spider that jumped out at me and I was scared.
The Real Journey
areal.com.au
Our Story
I can’t remember how I completed the inspection, but I did. As time continued, I started to learn how to present at VCAT. I was excited and felt everyone was equal before the law. I worked in the office until 10 pm to prepare all the materials and the speech to protect the landlord’s best interest. By winning many of the VCAT cases, my confidence increased. I truly believe that knowledge and hard work is the key for success.
Renata Xiang Business Development Manager of Areal
I enjoyed working as PM because I loved to communicate with people, I understood that when my professional knowledge increased, I was be able to add good value to our clients.
I joined Areal Property the same day the company first opened on the 1 October 2019. I had no experience or knowledge at all in property management. I was previously
At the beginning of 2022, Areal offered me a position to become a BDM. Now I can
educated in finance and accounting and worked as an accountant before coming to
list more than 100 or more properties per year for Areal and my personal income has
Areal. I accepted the challenge to become an assistant Property Manager.
been doubled.
I remember on 20 October 2019, I went to Shanghai with Jimmy and Nicole. We
From my own experience, if you are positive and take initiative, the company will
invited more than 100 Chinese Landlords and their friends to our introduction
support your growth. I have learned the hard way over my career but have also
function in a five star hotel in Shanghai. I answered a phone call from a Chinese
found that using emotional intelligence to communicate with our clients is the key to
landlord. I was standing outside the conference room and was being insulted and
success. I ask myself what make me continue to stay enthusiastic about work, and
blamed for more than 30 minutes. I felt so bad and felt like I was not adding any
my answer is very clear, I am responsible for my personal development through the
value or a positive solution to the client which was an unforgettable and very difficult
work I do, if I care about the job I need to care about the company.
time for me. When I recall how I started in Areal, many difficult pictures appear in front of me. One day I was doing my west suburb inspection, the property was out of power and the wind was blowing. I turned on my phone light and inspected the toilets and when I lifted the toilet lid, there was a big spider inside and I was frightened, I opened the curtains and there was another big spider that jumped out at me and I was scared.
The Real Journey
areal.com.au
Our Story During the time I was working in leasing, I start doing everything myself, from open for inspections, key management and I would drive around Melbourne. At times I needed to do 150 km every day, working six days a week and most of the time I worked till 8-9 pm. I remember one
Aaron Tan Executive Assistant
day I had to open a property in Werribee South, I need 1.5 hours to come back, I was too tired and had no strength to drive so I decided to pull over and sleep in the car for 2 hours. I worked from 9 am to 9 pm, running around Melbourne, some times when I came back to the office, my trousers were splitting. The office girls laughed at me and when I realised I had to go home to get changed. At that time, I often would go through 4 pairs of split trousers per year. I don’t think I am
I joined Areal the same day the company established on 1 October 2019 and I was 22 years old and a fresh graduate from university. This is my first formal employer other than working part
the only one, as many leasing people will experience this.
time in a restaurant and being involved in an internship.
Why I work so hard? I think I have a very high demand for myself. Other people work at 100%,
When I joined the company, there was no system or process and I had no knowledge and
I believe only when you experience hardships you can be a better person. This is a very young
experience at all. Everyone was working like headless flies and there was so much disorder and chaos. I was appointed in the leasing department and had no idea what I should do. One day my leasing boss was on holiday and I was asked to go into Jimmy’s office, he was very angry as some poor quality photos had been used and he was shouting at me. I was upset and wanted to disappear. As time went on I started to learn bit by bit. I was determined to get better. The company invited a trainer (Michael Furlong) to come teach us about property management and leasing. Michael was very strict and he shouted at us all the time and kept asking us: have you done this, have you done that? He was pushing us to do better and I found myself growing very quickly during the three months that Michael was with us. In return my performance increased a great deal and my boss was very happy. The company then decided to gain a new acquisition and I started to lead a team. With this came new challenges and I had to learn to assign tasks to team members, handle staff emotions, solve problems and focus on team development. My team consisted of 3 leasing people and 5 Virtual Assistants.
and I push myself work 120%. I will be upset when I am under pressure, but I keep going, because, company, and I am young, Jimmy is a visionary person and he will provide us with the opportunity to grow. In here, if you wish to learn and work hard, you will have opportunity to develop. People are watching in the sky, your efforts will definitely be seen, my personal experience proves that. After two years development in leasing, all the head of departments offered me positions: PM, BDM, Sales, and CEO. I chose to become an Executive Assistant to Jimmy. New challenges begin, Jimmy is taking me to many high standard activities to meet successful investors and business people. I need to understand Jimmy’s thoughts as well as the business opportunities that are presented. I need to follow up all the emails, business appointments, proposals and reports. Many areas are new to me and I have to start from scratch again. I work even harder and sometimes till 11:00 pm in the office just to try and learn the new areas and drafting a proposal for an important meeting the next day. Some times I say to myself, “not everyone will have this opportunity”, I am young and hungry to learn, if I take care of the company, the company will take care of me, I will grow with the company. My insight is don’t be afraid of losses, keep learning, keep doing things, be positive and the opportunity will arrive.
The Real Journey
areal.com.au
Our Story During the time I was working in leasing, I start doing everything myself, from open for inspections, key management and I would drive around Melbourne. At times I needed to do 150 km every day, working six days a week and most of the time I worked till 8-9 pm. I remember one
Aaron Tan Executive Assistant
day I had to open a property in Werribee South, I need 1.5 hours to come back, I was too tired and had no strength to drive so I decided to pull over and sleep in the car for 2 hours. I worked from 9 am to 9 pm, running around Melbourne, some times when I came back to the office, my trousers were splitting. The office girls laughed at me and when I realised I had to go home to get changed. At that time, I often would go through 4 pairs of split trousers per year. I don’t think I am
I joined Areal the same day the company established on 1 October 2019 and I was 22 years old and a fresh graduate from university. This is my first formal employer other than working part
the only one, as many leasing people will experience this.
time in a restaurant and being involved in an internship.
Why I work so hard? I think I have a very high demand for myself. Other people work at 100%,
When I joined the company, there was no system or process and I had no knowledge and
I believe only when you experience hardships you can be a better person. This is a very young
experience at all. Everyone was working like headless flies and there was so much disorder and chaos. I was appointed in the leasing department and had no idea what I should do. One day my leasing boss was on holiday and I was asked to go into Jimmy’s office, he was very angry as some poor quality photos had been used and he was shouting at me. I was upset and wanted to disappear. As time went on I started to learn bit by bit. I was determined to get better. The company invited a trainer (Michael Furlong) to come teach us about property management and leasing. Michael was very strict and he shouted at us all the time and kept asking us: have you done this, have you done that? He was pushing us to do better and I found myself growing very quickly during the three months that Michael was with us. In return my performance increased a great deal and my boss was very happy. The company then decided to gain a new acquisition and I started to lead a team. With this came new challenges and I had to learn to assign tasks to team members, handle staff emotions, solve problems and focus on team development. My team consisted of 3 leasing people and 5 Virtual Assistants.
and I push myself work 120%. I will be upset when I am under pressure, but I keep going, because, company, and I am young, Jimmy is a visionary person and he will provide us with the opportunity to grow. In here, if you wish to learn and work hard, you will have opportunity to develop. People are watching in the sky, your efforts will definitely be seen, my personal experience proves that. After two years development in leasing, all the head of departments offered me positions: PM, BDM, Sales, and CEO. I chose to become an Executive Assistant to Jimmy. New challenges begin, Jimmy is taking me to many high standard activities to meet successful investors and business people. I need to understand Jimmy’s thoughts as well as the business opportunities that are presented. I need to follow up all the emails, business appointments, proposals and reports. Many areas are new to me and I have to start from scratch again. I work even harder and sometimes till 11:00 pm in the office just to try and learn the new areas and drafting a proposal for an important meeting the next day. Some times I say to myself, “not everyone will have this opportunity”, I am young and hungry to learn, if I take care of the company, the company will take care of me, I will grow with the company. My insight is don’t be afraid of losses, keep learning, keep doing things, be positive and the opportunity will arrive.
The Real Journey
areal.com.au
High Performance – A Better You Performance Management
6 Month Probation Meeting
Discussion with Manager regarding your performance to date. Discuss any hurdles and areas for further training/support.
Interim 6 Month Appraisal (December/January)
Meet with your Manager to discuss and review your performance, targets, achievements to date and extra support required.
Performance Review – 12 month appraisal (July/August)
Discussion with your manager to discuss strengths and weaknesses, your KPI achievements to date and your behaviour in accordance with the Company values. Upon assessment you will be rewarded for outstanding performance or if needed an improvement plan would be implemented for additional support.
Your Journey
We Encourage 2-way Authentic Conversation
We plan, work towards common goals, encourage authentic conversation, active listening skills, promote a growth mindset and open/ transparent communication. Always have good intentions. Discourage gossip.
Improvement Plan
Plan designed to promote growth and autonomy in your role to help you achieve your professional and personal development.
Career Development Path
Develop future goals to promote and encourage your personal and professional development with a 12 month, 2 year and 5 year plan.
areal.com.au
High Performance – A Better You Performance Management
6 Month Probation Meeting
Discussion with Manager regarding your performance to date. Discuss any hurdles and areas for further training/support.
Interim 6 Month Appraisal (December/January)
Meet with your Manager to discuss and review your performance, targets, achievements to date and extra support required.
Performance Review – 12 month appraisal (July/August)
Discussion with your manager to discuss strengths and weaknesses, your KPI achievements to date and your behaviour in accordance with the Company values. Upon assessment you will be rewarded for outstanding performance or if needed an improvement plan would be implemented for additional support.
Your Journey
We Encourage 2-way Authentic Conversation
We plan, work towards common goals, encourage authentic conversation, active listening skills, promote a growth mindset and open/ transparent communication. Always have good intentions. Discourage gossip.
Improvement Plan
Plan designed to promote growth and autonomy in your role to help you achieve your professional and personal development.
Career Development Path
Develop future goals to promote and encourage your personal and professional development with a 12 month, 2 year and 5 year plan.
areal.com.au
Write down your development
Your Journey
areal.com.au
Write down your development
Your Journey
areal.com.au
Box Hill
[email protected] 03 8686 8388 Suite 3.4, Level 3 990 Whitehorse Road Box Hill VIC 3128
Hawthorn
[email protected] 03 9818 8991 33 Camber well Road Haw thorn East VIC 3123
Point Cook
[email protected] 03 8686 8388 S u i t e 2 , U n i t 1 1 4/ 2 2- 3 0 Wa l l a c e A v e n u e Point Cook VIC 3030
areal.com.au