Welcome to BD Experience! On behalf of everyone who makes up this great Company, I am pleased to invite you to join a select group of clients who have been the pillar and sustenance of our constant growth for 38 years. BD Experience has positioned itself as the leading travel and tour company in Cancun, Riviera Maya and the Dominican Republic. The company’s 650 employees and more than 850,000 travelers that make use of BD Experience services each year are the reasons why we continue to grow and reach more and more people in various destinations. Our growth is also assured thanks to the quality facilities, technology and services that have been our trademark for many years. I am proud to lead this talented team of professionals, who will always be available to assist you and help create memorable experiences for our mutual customers. I look forward to working with you as a business partner in the near future, and thank you for giving us the opportunity to share information about our company. Sincerely,

Santiago Elijovich VP Grupo Despegar

Contents About Us

01

Our People

02

Products and Services

03

Our Clients

04

About Us Somos? ¿Quiénes

Gulf of Mexico

Dominican Republic

Cancun Puerto Vallarta

Puerto Plata Riviera Maya

Santo Domingo La Romana Caribbean Sea

Our History

Awards

ISO 9001:2019 Certificade To our quality administration system.

Travelers’ Choice 2021

Awarded for demonstrating an ongoing commitment to excellence in hospitality and service.

Certificate for the accomplishment of the Payment Card Industry Data Security Standard (PCI DSS)

Our Headquarters and Branch Offices

CANCUN

PLAYA DEL CARMEN & THE MAYAN RIVIERA

Avenida Bonampak Mz.2 Lote 7 SM10, Fraccionamiento Malecón Cancún. Cancún, Benito Juárez Q. Roo, México. C.P. 77500 Phone: +52 (998) 881-13-29 Service Center: 800-522-3064 Web site: www.bdexperience.com

Calle 39 y 41 Sur Esq. Calle Balamcanche Sm. 01 Mz. 318 Lt. 11 Calle S/N y Carretera Federal, Solidaridad, Playa del Carmen, Q. Roo, México 77710 Phone: +52 (998) 881-13-29 Service Center: 800-522-3064 Web Site: www.bdexperience.com

DOMINICAN REPUBLIC Dra. Vivenes No. 1, Via Cabo Engaño, Área Oeste, Distrito Municipal de Verón-Punta Cana Transfer phone: +1 829-761-7717 Excursions Phone: +1 829-761-2336 Dominican Repúblic Service Center: +1 888-760-0078 Rest of the world ROW: (998) 881-8398 Web site: www.bdexperience.com

Our corporate headquarters are centrally located within the city and are very close to the international airport.

Concessionaire PLAYA PLAYA MUJERES MUJERES

1

2

RIVIERA MAYA

Kantunilkin

4

Blue Diamond 4. 3 Grand Sunset Princess

4 Grand Sunset Princess 5 Grand Riviera Princess 6. 6 Platinum Yucatan Princess All Suites Spa & Spa Platinum Yucatan Princess All&Suites

2

5

5. Grand Riviera Princess

4

Pl ay a del Carmen

7. Palladium Riviera Maya

Cozumel

6 7

3. Renaissance CancúnCancún 2 Renaissance

REPÚBLICA DOMINICANA REPÚBLICA

3 Beachscape 4. Beachscape Kin Ha Kin Ha

4 Golden Parnassus 5 Emporio Hotel & Suites Cancún 6. Emporio Hotel Family & SuitesResort Cancún 6 Seadust Paradise 7 Crown 7. Seadust Family Resort Club 5. Golden Parnassus

5

Puerto Plata

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DOMINICANA

1. Catalonia Bávaro

8. Crown Paradise Club

Kuku

7

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Blvd .L uis D on aldo Co losio

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Samaná

1

6

8

Santo Domingo

2. Catalonia Royal Bávaro

1 Catalonia Bávaro 3 Four Points

2 3

Punta Cana La Romana

4 5

8 a / to Ch etumal

T A/

ér id

CANCÚN CANCÚN

Bay Grand Esmeralda 3. 2 BlueBlue Diamond

3

2.Grand Palladium Costa Mujeres Resort & Spa

3

2. 1 BlueValentin Bay Grand Esmeralda Imperial Maya

Pto. Morelos

1. Atelier & Estudio Playa Mujeres 1 Atelier & Estudio Playa Mujeres

Centro Downtown

RIVIERA MAYA

1. Valentín Imperial Maya

1

7

6

2 Catalonia Royal Bávaro 3 Four Points 5. 4 Tortuga Bay Westin Tortuga BayPalace Resort & Spa 6. 5 Grand Palladium 6 Catalonia Gran Dominicus 7. Catalonia Gran Dominicus 7 Catalonia Royal La Romana 4. Westin

8. Catalonia Royal La Romana

Products and Services

Transfers

We have a fleet of modern vehicles for passenger transfers. 38 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers.

We offer warm and personalized services from the moment you get on board until you reach your hotel.

We monitor all flights to ensure that we will be ready to receive our passengers. Whether flights are on time or delayed; we will always be on time.

We are the only travel agency to have an office at Cancun International Airport.

The maximum number of stops with shared transportation is 4.

Safety, Comfort & Technology All of our vehicles have a special seat for children or infants, which is available at no additional charge.

We have extensive liability insurance to protect our passengers in Cancun and the Riviera Maya. Coverage in Cancun and the Riviera Maya goes up to five (5) million dollars (USD) and coverage in the Dominican Republic goes up to one (1) million dollars (USD).

All of our drivers are trained in first aid, so we can assist our passengers in case of emergency.

GPS

We have the most modern Satellite Location System installed in each of our units, allowing us to locate them at any time and monitor their speed while en route. Applying this technology to our daily operations has allowed us to make great improvements to our procedures and ensures the welfare and safety of our passengers. (Available only in Cancun and the Riviera Maya).

All of our vehicles have complimentary WiFi, enabling our passengers to stay connected and enjoy access to the Internet and their social networks while traveling to their destinations.

We process reservations automatically through an interface that allows us to reduce human error.

The airport application, through tablets used during our passengers registration, allows us to connect with the reservation system, making it easier and faster to accommodate changes, updates and last minute additions (live & on the spot). This application also helps us send a live trasmition to the drivers tablet with useful information for the transfers.

We use QR codes at all registers and check-ins to ensure a fast and efficient processing time.

Tours and Attractions Cancun & Mayan Riviera

Punta Cana & Santo Domingo SWIN HORSE PUNTA CANA

SWIM HORSE PUNTA CANA

Bávaro

In-site Assistance

Multilingual Service. BD Experience Memory Makers speak more than one language. Being local inhabitants of the destination, they can all provide relevant information, both about the city and the hotel, as well as suggestions and recommendations that allow the tourist to enjoy their stay to the fullest. Our Memory Makers provide assistance to the passenger to resolve any situation with the airlines, local authorities or any other situation that may arise during their stay in the destination. We are permanently at the passenger’s disposal to assist them in any situation that may arise in relation to their vacation package. We assist and support both the wholesaler and passengers in cases of environmental or weather emergencies, providing them with constant and timely information about the situation at the destination. We have 24 hour telephone support to assist passengers at the destination and the wholesaler. Service Center Mexico: 800-522-3064 / Service Center Dominican Republic: +1 849-200-1208

Our Clients

Our Clients With 38 years of experience and a successful history, these are just some of the wholesale operators BD Experience represents in Cancun and the Riviera Maya. The path taken by BD Experience would not have been possible without the support of all of our commercial partners who have accompanied us throughout the years:

CANADA

UNITED STATES

LATIN AMERICA & ROW LATAM

Brazil

Brazil

Mexico

LATAM

Mexico

Brazil

Brazil

Brazil

Argentina

Argentina

Argentina

Argentina

Chile

Peru

Colombia

Colombia

Colombia

Paraguay

UK

Thank you for giving us the opportunity to be your host in every destination.