Request Process - Requestor CONNECT to enter the Solution Center…click the Solution

1

Center logo on the top banner ~ Access CONNECT through the browser URL: (insert link)

2

Solution Center – ❖ Submit a Request and browse the catalog for services you need ❖ Report an Issue by contacting the service center to report an issue or accident ❖ Live Chat with a support engineer for technical issues

The authenticated user information appears in the upper right-hand corner and display the user’s name.

3

Access a Request in “two’ ways. (1) Select the “Submit a Request” Or (2) Type “New SKU” in the search field Select the following tiles: “Master Data” – “Materials Requests” – “Finished Goods New SKU”

4 Request Form – complete all “three” request tab sections Request Form Tips – ❖ ❖ ❖ ❖ ❖ ❖

Fields with an Asterisk are mandatory Dependency fields driven by field choices Select multiple languages as applicable Contact MDM for more than 10 items Use Edit Options to make changes View All My Request via the Order Status

5 View submitted ticket Request – ❖

6

Type your message and communicate with back-end users. Add Attachments if applicable

View submitted ticket information on the back-end – ❖

Select “Switch to Classic” to open

Request Process - Requester On the Servicenow back-end – ❖ Locate “My Requested Items” on the navigation ❖ View your submitted tickets in the Requested Items list o Use the Filter function to locate specific tickets ❖ Double click on the desired Record* o The “View Only” screen appears *No changes to the record are available. Only on the Fulfiller side can changes be made