PORTFOLIO EWC 662

ENGLISH FOR BUSINESS CORRESPONDENCE

EWC 662

ACKNOWLEDGEMENT In the name of Allah, the Most Gracious and the Most Merciful. All praises to Allah and His blessing for the completion of this assignment successfully and in time. We thank Allah SWT for all the opportunities, trials and strength that have been showered on us to complete the assignment task. We experienced so much during this process, not only from the academic aspect but also from the aspect of personality. Our humblest gratitude to the holy Prophet Muhammad (Peace be upon him) whose way of life has been a continuous guidance for us.

The completion of this assignment could not have been possible without effort and cooperation from our group members which consist of Akmal Hakim bin Mohd Hafiz (2020828266), Muhammad Hakim Syaza bin Suhaimi (2020819744), Nur Emyza Zakariah (2020828702) and Nur Izyana binti Hassan (2020847428). We always work hard to produce a great quality assignment with our full commitment and responsibility. Without workgroup of the particular that mentioned above, we would face many difficulties while doing this assignment.

We are highly indebted to Puan Nur Hafizah Rabi’ah Husin for her guidance, understanding, patience and most importantly, she has provided positive encouragement and a warm spirit to us. Without her guide, our assignment cannot be done in the best quality like this. She inspired us greatly to work in this assignment. It has been a great pleasure and honour to have her as our lecturer for course EWC 662.

Last but not least, we would like to express our thankfulness to Universiti Teknologi MARA Cawangan Terengganu Kampus Dungun (UiTMCTKD) for giving us the opportunity to conduct this assignment. Also, we would like to thank all our relatives, family, and friends who supported us in one way or another.

May God shower the above cited personalities with success and honour in their life.

EWC 662

GROUP MEMBERS

AKMAL HAKIM BIN MOHD HAFIZ 2020828266

MUHAMMAD HAKIM SYAZA BIN SUHAIMI 2020819744

NUR EMYZA ZAKARIAH 2020828702

NUR IZYANA BINTI MOHD HASSAN 2020847428

CONTENT

01

PART A

02

PART B

03

PART C

NOTES ON QUALITIES OF GOOD BUSINESS

SAMPLES OF ROUTINE BUSINESS LETTERS (ENQUIRIES AND PROCUREMENT)

SAMPLES OF BAD MESSAGES (COMPLAINTS AND RESIGNATION)

01

PART A NOTES ON QUALITIES OF GOOD BUSINESS

NOTES ON QUALITY OF GOOD BUSINESS WRITING

to ensure effective business communication

to demonstrate intelligence

REASON ON HAVING

GOOD BUSINESS WRITING

it conveys courtesy

to boost professional confidence

Leadership communication is the top internal communication aspect that statistically correlates to how engaged employees are, according to Ragan's research on the subject.

REASONS TO DO SO

EFFECTIVE BUSINESS COMMUNICATION

EMPLOYEE ENGAGEMENT

INTERDEPARTMENTAL COMMUNICATION It is exceedingly difficult to maintain efficient interdepartmental communications within businesses without a strong communications strategy.

CUSTOMER SATISFACTION AND RETENTION Customer satisfaction also improves with greater corporate communication. When it comes to customer service and happiness, bad communication within a company leads to two outcomes.

GOOD BUSINESS LETTER CHARACTERISTICS

CLEAR the language must be clear

SIMPLE the language must be simple and easy

CONCISE the message need to be concise and on point

CONCRETE the message must be concrete and specific

FORMAT FOR MEMO A memo is a short official note that is sent by one person to another within the same company or organization.

FOR WHO?

Communities can use memos to tell people within it about public safety guidelines, promote various events, raise awareness on subjects that affect their lives.

Businesses can use memos to relay information involving newly updated policy, changes in procedure, or persuade employees to take an action, such as attend an upcoming meeting, convention, or a celebration for organizational milestones.

format for memo EXAMPLE Date: October 23, 2021 To: All Staff From: John Smith, Director, Marketing Department Subject: Kelsey's Baby Shower

Date sent Audience

Person and/or Department issuing the memo Subject of the memo Opening - get to the point in the opening paragraph. keep things simple and short. make it easy and fast to read

I am writing to inform you of a baby shower we're planning for Kelsey Johnson, before she leaves on maternity leave. The party will be held on the 2nd floor, in conference room 2B, on Friday, October 30, 2021. Pizza will be provided by the company. RSVP to John Smith by Wednesday, October 28. Please include in your RSVP any dietary restrictions.

}

Summary- summarize any historical or contextual information needed to support opening paragraph

Conclusion- end with a call to action

Forsey, C. (2022, November 17). How to Write a Memo [Template & Examples]. Hubspot.com; HubSpot. https://blog.hubspot.com/marketing/how-write-memo

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FORMAT FOR EMAIL Electronic mail, commonly shortened to “email,” is a communication method that uses electronic devices to deliver messages across computer networks.

TYPES

Formal email

Informal email

require formal English writing. This means including complete sentences, conjunctions, and transition words.

has fragments and comma splices. Informal messaging rarely contains conjunctions or transition words.

format for email To: "Anna Jones" CC: All Staff From: "James Brown* Subject: Welcome to our Hive! Dear Anna, Welcome to our Hive! It is a pleasure to welcome you to the team of We are excited to have you join our team, and we hope that you will enjoy Working with our Company. On the last Saturday of each month we hold a special staff party to welcome any new employees. Please be sure to come next Week to meet all of our senior staff and any other new staff members who have joined this month. You will receive an e-mail regarding the same with further details. If you have any questions during your training period, please do not hesitate to contact me. You can reach me at my email address or on my office line at 000-0001. Warm regards, James jackie Brown, Manager, Staff [email protected] Tel: 000-0001

Lab. (2017, October 5). Professional Email Examples. TemplateLab. https://templatelab.com/professional-email-examples/

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FORMAT FOR BUSINESS LETTER WHAT IS BUSINESS LETTER?

A formal document sent from a company to its clients and stakeholders

make the letter clear through simple and targeted language, keeping the opening paragraph brief

SECTIONS OF BUSINESS LETTER

WHAT TO INCLUDE?

contact information date recipients contact info salutation body closing salutation signature

format for business letter 316 Colonial Pkwy Esterhazy, NM 87101 July 30, 2017 Ms. Ginny Clark Overwatch Villa 7419 Bubble Net Road Baleen, WA 98101 Dear Ms. Clark: Hope you're doing well. I'm Miranda Lawson, Director of Marketing at Mass Airlines, and I wanted to share some marketing ideas with you that could benefit both of our companies. Whenever our flight crews fly into the Seattle area, they overwhelmingly prefer staying at the Overwatch Villa, but there is often no vacancy. If the Overwatch Villa were to permanently reserve a block of rooms for our crew members, we'd be happy to promote the Overwatch Villa in our in-flight magazine at a significant discount. To demonstrate what a Mass Airlines and Overwatch Villa partnership could look like, I've enclosed three sample ads created by our graphic design team. These samples should prove that we're eager to highlight the Overwatch Villa for the millions of passengers we serve each year. If you'd like to discuss this in further detail, I can be reached at 575-555-9255, or at [email protected]. Ilook forward to hearing from you. Sincerely, Menando Kausson Miranda Lawson Director of Marketing. Mass Airlines

Shweta. (2022, August 23). Business Letter Format With Free Template. Forbes. https://www.forbes.com/advisor/business/business-letter-format/

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BLOCK WHEN REFERRING TO TYPING OR WRITING, BLOCK LETTERS REFERS TO WRITING OR TYPING THAT IS PRINTED AND NOT WRITTEN IN CURSIVE OR WITH ANY JOINED LETTERS. MANY FORMS AND TEACHERS WILL REQUEST THAT A FORM OR ASSIGNMENT BE WRITTEN IN BLOCK LETTERS TO MAKE IT EASIER TO READ.

ADMIN. (2015, NOVEMBER 12). BLOCK LETTER FORMAT TEMPLATE - 8+ FREE WORD, PDF DOCUMENTS DOWNLOAD. TEMPLATE.NET; TEMPLATE.NET. HTTPS://WWW.TEMPLATE.NET/BUSINESS/LETTERS/BLOCK-LETTER-FORMAT/

SEMI-BLOCK IN THE SEMI-BLOCK FORMAT, YOUR ADDRESS, DATE (THE DATE CAN ACTUALLY GO ON EITHER THE LEFT OR THE RIGHT SIDE), THE CLOSING, SIGNATURE, AND PRINTED NAME ARE ALL INDENTED TO THE RIGHT HALF OF THE PAGE (HOW FAR YOU INDENT IN IS UP TO YOU AS LONG AS THE HEADING AND CLOSING IS LINED UP, USE YOUR OWN DISCRETION AND MAKE SURE IT LOOKS PRESENTABLE).

EXAMPLES SEMI BLOCK STYLE BUSINESS LETTERS COVER LETTER TEMPLATES INTENDED FOR BLOCK LETTER… | BUSINESS LETTER FORMAT, LETTER TEMPLATE WORD, BUSINESS LETTER EXAMPLE. (2023). PINTEREST. HTTPS://WWW.PINTEREST.COM/PIN/EXAMPLES-SEMI-BLOCK-STYLE-BUSINESSLETTERS-COVER-LETTER-TEMPLATES-INTENDED-FOR-BLOCK-LETTER--772297036105396939/

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MODIFIED BLOCK MODIFIED BLOCK LETTER FORMAT IS DIFFERENT FROM THE BLOCK FORMAT BECAUSE THE START OF THE LETTER IS ON THE HORIZONTAL CENTER POINT, ALIGNED TO THE RIGHT. PARAGRAPHS OF THE MODIFIED BLOCK LETTER FORMAT ARE USUALLY NOT INDENTED AND THEY ARE ALIGNED TO THE LEFT MARGIN OF THE PAGE

WRITER, E. (2018, FEBRUARY 8). MODIFIED BLOCK LETTER FORMAT - FORMAL LETTER SAMPLES AND TEMPLATES. FORMAL LETTER SAMPLES AND TEMPLATES. HTTPS://FORMALLETTER.NET/2018/02/08/MODIFIED-BLOCK-FORMAT/

02

PART B

SAMPLES ON ROUTINE BUSINESS LETTER (ENQUIRIES AND PROCUREMENT)

Enquiry

ENQUIRY AND INQUIRY HAVE THE SAME MEANINGS: A QUESTION, AN INVESTIGATION, A REQUEST FOR INFORMATION, OR THE PROCESS OF SEEKING INFORMATION. ENQUIRY IS A LESS COMMON VARIANT OF INQUIRY.

Memo of Enquiry Summit Steel Company Ltd. 18, Karawn Bazar, Dhaka 1218 Interoffice Memo Date :15 August, 2014 To: Office manager Reference: 216/BM from: Zahirul Islam, Purchase Officer Subject: Purchase of Office Chairs As desired, the order for the supply of 500 office chairs has been placed with Navana Furniture Mart, 16 Jatrabari, Dhaka 1204. The chairs will be supplied in two lots of 250 each on 26 and 30 August, 2014.

Islam, K. (2021, July 16) Memo Letter Example | Memo Letter Sample Effective Business Communication. http //dailyenglish24 blogspot com/2013/09/memo-letter-example sumple. html

E mail of Enquiry

Letter of Enquiry 1

2

3

Email Reply to Enquiry 1

2

3

Letter Reply to Enquiry 1

2

3

PROCUREMENT

memo OF PROCUREMENT

EMAIL OF PROCUREMENT

Aquino, J. (2019, January 11). Bakery Equipment List. Bakery Equipment List. https://www.ckitchen.com/blog/2019/1/bakery-equipment-lists.html

Letter of Procurement

Sample Cover Letter for Procurement Manager. (2018, May 10). Retrieved from https://coverlettersandresume.com/manager/sample-cover-letter procurement-manager/

Email Reply of Procurement

Email Reply of Procurement

Oyedotun, A. (2013, May 4). Reply Email Samples for Different Situations (Several Examples). Business 2 Community. https://www.business2community.com/strategy/reply-email-samples-for-different situations-several-examples-0484184

Letter Reply of Procurement

Letter reply of procurement.docx - course hero. (n.d.). Retrieved January 20, 2023, from https://www.coursehero.com/file/75307375/Letter-reply-of-procurementdocx/

03

PART C SAMPLES OF BAD MESSAGE LETTERS (COMPLAINTS AND RESIGNATION)

MEMO OF COMPLAINT To: All Staff From: The Manager Date: May 27, 2010 Subject: Inappropriate use of time on Google Doodle games Coworkers, It has come to my attention that many in the office have been spending time on the Google home page microgames. This memo is a reminder to use your work hours for work. According to a recent article, the estimated daily cost of people collectively playing these games instead of working is over $120 million—which is calculated based on the daily average increased time spent on the Google home page (36 seconds). If these estimates are applied to our 600 office employees, this results in a nearly $700 weekly loss. This is a conservative estimate considering the extensive discussions that occur about beating the office's current high score. The extra cost quickly adds up. Of course, we don't want you to view our organization as a place of drudgery and draconian rules. I encourage a fun and competitive environment, and I recognize thatwe certainly won't be profitable if you are unhappy or dissatisfied with your jobs. This is just a reminder to be careful with your use of company time. Thank you, The Manager Scribendi Inc. (2022, January 21). Memo Examples | Scribendi. Scribendi.com. https://www.scribendi.com/academy/articles/memo_examples.en.html? session_token=eyJ0aW1lIjoxNjcyOTYzNjc5NzYxLCJob3N0Ijoid3d3LnNjcmliZW5kaS5jb20iLCJyZ WZlcmVyIjoiaHR0cHM6Ly93d3cuc2NyaWJlbmRpLmNvbS9hY2FkZW15L2FydGljbGVzL21lbW9fZX hhbXBsZXMuZW4uaHRtbCJ9

EMAIL OF COMPLAINT

To: [email protected] Subject: Complaint regarding cookies and chips with receipt number T 6789 Dear Mr. Howard, I had purchased a box of cookies and a packet of chips from your outlet located at 23 Regina High Road, New York, New Jersey 4578 on 10th of March 2012. The receipt number of the purchase is T 6789. When I reached home and opened the box of cookies I found that they were all crushed and as a result I could not eat the cookies and throw them in the dustbin. I have been purchasing products from your outlet since last two years but have never faced such problem. I am very dissatisfied this time and I want a complete refund of my purchase. I would be highly grateful if you could look into the matter and make an arrangement for the refund of my purchase amount. I would request you to take immediate action. Regards, Scot Ridley

Admin. (2017, June 26). Complaint Email - 4+ Examples, Format, Pdf. Examples.com; examples.com. https://www.examples.com/business/complaint-email.html

EMAIL OF COMPLAINT

To: [email protected] Subject: Complaint regarding LC’s level of service Dear Mr.Sprouse, I am John Handson from B’in Ltd. I have been asked by the Board of Directors of our company to formally advise you that the Board is dissatisfied with LC’s level of service. There’ve been a number of incidents that transpired during last June up to now. The ongoing issues began shortly after the regular maintenance was done in May. Up to that point, we were quite satisfied with your company’s service at our office building. This mail is with specific reference to the series odd elevator breakdowns that occurred continuously recently. This caused our more than 100 employees to use only one elevator in the last 2 months. We request LC to take necessary actions immediately to fix the problem. If in 2 days, there would be no one from LC come to our building to repair the elevators, the course of the upcoming service contract this year will be canceled without penalty (as per Sect. 4d of the contract). Respectfully, John

Admin. (2017, June 26). Complaint Email - 4+ Examples, Format, Pdf. Examples.com; examples.com. https://www.examples.com/business/complaint-email.html

EMAIL OF COMPLAINT To: [email protected] From: [email protected] Subject : Complaint about the very terrible pizza (Pepperoni pizza, L size) Dear Mr. Ali, I am writing today to complain about the very terrible pizza (Pepperoni pizza, L size) I bought from your South East brand on 10 July 2018, at around 1 pm. I have been Kiki Pizza’s loyal fan since 2012. I know exactly how my pizza should taste and how I should enjoy it. But not this time. I’m sure that pizza had been cooked wrong. The smell is unacceptable and it tastes like it is rough. I could not eat a single piece and had to throw it away. Enclosed are copies of my bill for that purchase and a picture of that pizza. I think you would easily recognize how different it is from Kiki Pizza’s other normal ones. I look forward to your immediate reply and a resolution to my problem. I will wait until the end of next week (18 July) before seeking help from a consumer protection agency for an investigation. Please contact me at the above address or by phone at 09xxxxxxxxx during business hours. Thank you for your assistance. Yours faithfully, Harraz

Pham, C. (2018, August 13). How To Write A Nice Complaint Email Even When You Are Pissed Off. EJOY ENGLISH. https://ejoy-english.com/blog/how-to-write-a-nice-complaintemail/#example_1_complaining_about_a_bad_product

LETTER OF COMPLAINT 123 Main Street Town, TX 77008 April 12,2021 Customer Relations Director Sofa Showroom 555 Broadway City Ville, KS 66214 Dear Mr. Smith: Re: Broken sofa On March 1, 2021, I bought a sofa, model number 25811, serial number 850599-4204 at the Sofa Showroom located at 1834 Tulip Ave, Town, TX 77001. I paid $650.00 for the sofa on my credit card. Sofa Showroom delivered the sofa to my home on March 10, 2021. Unfortunately, your product has not performed well because the sofa is defective. One of the legs broke off on March 31, 2021. The sofa is unsteady and rocks while I sit on it, so it is not comfortable or relaxing. I have not used this sofa in a way that would cause any damage. I returned to the store on April 5 and April 8, but the store manager, Aaron, would not speak to me. To resolve the problem, I would appreciate if your company would pick up this sofa,for free, and refund the $650 I paid. Enclosed are copies of my records, including my receipt delivery invoice, and photos ofthe broken sofa. I look forward to your reply and a resolution to my problem and will wait until, May 1, 2021, before seeking help from my state consumer protection office or other assistance, Please contact me at the above address or by phone at 123-456-7890. Sincerely, Jane Roe

Sample Customer Complaint Letter. (2021, May 25). https://consumer.ftc.gov/articles/sample-customer-complaint-letter

Consumer

Advice.

LETTER OF COMPLAINT Matthews & Wilson 1108 Wilshire Boulevard Los Angeles, California 90041 Phone number Grantt & Clarkson 119 North Laurel Avenue Los Angeles, California 90048 Date : June 27, 2016 To Whom It May Concern: I am writing today to complain of the poor service I received from your company on June 12, 2020. I was visited by a representative of That Awful Company, Mr. Madman, at my home that day. Mr. Madman was one hour late for his appointment and offered nothing by way of apology when he arrived at noon. Your representative did not remove his muddy shoes upon entering my house and consequently left a trail of dirt in the hallway. Mr. Madman then proceeded to present a range of products to me that I had specifically told his assistant by telephone that I was not interested in. I repeatedly tried to ask your representative about the products that were of interest to me, but he refused to deal with my questions. We ended our meeting after 25 minutes without either of us having accomplished anything. I am most annoyed that I wasted a morning (and half a day's vacation) waiting for Mr. Madman to show up. My impression of That Awful Company has been tarnished, and I am now concerned about how my existing business is being managed by your firm. Furthermore, Mr. Madman's inability to remove his muddy shoes has meant that I have had to engage the services, and incur the expense, of a professional carpet cleaner. I trust this is not the way That Awful Company wishes to conduct business with valued customers—I have been with you since the company was founded and have never encountered such treatment before. I would welcome the opportunity to discuss matters further and to learn how you propose to prevent a similar situation from recurring. I look forward to hearing from you. Yours faithfully, Signature Name

Scribendi Inc. (2022, January 21). An Example Complaint Letter | Scribendi. Scribendi.com. https://www.scribendi.com/academy/articles/example_complaint_letter.en.html? session_token=eyJ0aW1lIjoxNjcyOTY2NTAzOTM5LCJob3N0Ijoid3d3LnNjcmliZW5kaS5jb20iLCJyZWZlcmV yIjoiaHR0cHM6Ly93d3cuc2NyaWJlbmRpLmNvbS9hY2FkZW15L2FydGljbGVzL2V4YW1wbGVfY29tcGxhaW5 0X2xldHRlci5lbi5odG1sIn0%3D

EMAIL OF ADJUSTMENT

SAMPLE 1 : RESPONDING TO DISSATISFACTION WITH OVERALL CUSTOMER EXPERIENCE

Dear Esteemed Customer, Thank you for your email. We take customer satisfaction seriously and are glad to hear from you. First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider for the last five years, and we'd like the opportunity to resolve your concerns and earn your continued trust. To help us route your complaint to the appropriate department who can address your concerns, we'd be grateful if you can provide us with additional details regarding your experience by filling out the attached form. We are truly sorry for the inconvenience and hope to offer you better services in the future. For any questions or further assistance, please reply to this message or call us at 1-800-234-5678. Best regards, Jane Smith Customer Service Director

5 Examples of Great Email Replies to Customer Complaints | SupportBee. (2020). Supportbee.com. https://supportbee.com/blog/examples-of-great-email-replies-tocustomer-complaints

EMAIL OF ADJUSTMENT SAMPLE 2 : RESPONDING TO PRODUCT REPLACEMENT

Ref : Complaint to replace the products. Dear Esteemed Customer, we feel extremely sorry to hear that 100 cartoons of Tube Lights received by you in a damaged condition. Our dispatch section has a pre-packing inspection which allows the packing of goods maintaining satisfactory quality. Damage such as in your case, occurs very rarely when the packages are roughly handled in transit. As the contract involves replacement of damaged goods we are ensuring the supply of 100 cartoons of Tube lights with more extra ackaging. Will you kindly sign the enlosed "Damaged Report". So that we can submit our claim to insurance Company? The attached Business Reply Envelopu is for your convenience in returing the report. Our authorized representative will collect the damaged good before [date]. Please confirm the arrival of goods. Your faithfully,

Adjustment Letter: How to Write (Format) With Examples. (2018, January 18). Document Templates. https://www.doctemplates.net/writing-adjustment-letterformats/#google_vignette

EMAIL OF ADJUSTMENT SAMPLE 3 : RESPONDING TO GRANT CLAIM

Ref : Your complaint regarding [product] Dear Sir, We thankyou for your letter of [Date} along with/sample of cloth for examination. The report that we have received just today shows that the consignment forwarded to you was the wrong one full of detective clothes. It was a mistake because of our dispatch section and we regret this mistake which has caused you both embarrassment and inconvenience. We have already sent the replacement by passenger train. You can be sure of the quality of cloth now sent. You ca, of course, return the clothes to us and debit our account for the loss caused to you. We again regret the inconvenience to you and assure you that such mistakes will be avoided in future. Your faithfully, Selena Gomez Manager

Adjustment Letter: How to Write (Format) With Examples. (2018, January 18). Document Templates. https://www.doctemplates.net/writing-adjustment-letterformats/#google_vignette

EMAIL OF ADJUSTMENT SAMPLE 4 : RESPONDING TO DISSATISFYING TRIP COMPLAIN To: Martin Si ([email protected]) From: [email protected] Date: 20 May 2014 Subject: Re: Complaints about a day trip Dear Mr Si Re: Complaints about a day trip Thank you for your email dated 18 May, regarding the day trip on 9 May. We very much regret that you are so dissatisfied with our service. We have investigated your complaint about the driver arriving late at the pick-up point. The driver has explained that his watch was out of order, but of course, he should have consulted the office clock, and has been given an official warning not to let this happen again. We sincerely apologize for the inconvenience caused to your company and the tourists. We will take every step to make sure that this does not occur again. In the email, you also mentioned that the air-conditioning system only worked sporadically during the bus trip, making the passengers uncomfortable. We are terribly sorry about that. It is due to the lack of maintenance. Therefore, after the trip, we immediately examined and fixed the air-conditioning system and other parts of the bus. We have also enforced our policy to examine and fix the buses more frequently. Please accept our apology. I would also like to apologize for not having booking for lunch in the restaurant. It is our fault that we did not communicate with the restaurant well. We should have double-checked with the restaurant before the trip. For this, we have already officially talked to the related staff and let me assure you that it will not happen again. For your inconvenience, we would like to offer a partial refund to all the passengers, as you have suggested. However, before that, I would like to clarify a few points first. I greatly regret the trouble that your company has been put through due to the delay of the tour, and I fully understand the dissatisfaction of the passengers, but it is not our policy to cancel or skip any activity listed on the itinerary. We admit that the guide might be a bit impolite. However, he was just doing his duty to ask the passengers to do some shopping because shopping at the jewellery shop was listed on the travel schedule. Therefore, I am sorry we cannot agree to offer a refund amounting to a total of $2,050. Instead, we would offer a total of $1,025 to all the passengers. May I once again express our regret about the inconvenience caused to your company and all the passengers, and thank you for taking the time to write to us. Please do not hesitate to contact me at any time if you have any further criticisms or suggestions. We look forward to serving you again in the near future and guarantee our best services at all times. Yours sincerely Chris Wong Customer Service Representative An Email of Adjustment – Budding Writers https://www.carmelss.edu.hk/buddingwriters/archives/2007

少 年 筆 耕

.

(2015).

Carmelss.edu.hk.

LETTER OF ADJUSTMENT

SAMPLE 1 : ADJJUSTMENT LETTER FOR DAMAGED GOODS (SPOILED PRODUCTS) Mr, John Nash Customer Service Manager Head Office of Rio Supermarket Manulo Street Nottingham, UK May 17, 20Xx Mr. Paul Popon 10 Friedsburg Street Nottingham, UK Dear Mr. Popon, We have received your recent letter dated May 15, 20XX concerning the services in the Rio Supermarket. Thank you for writing and giving us an opportunity to look into this matter. It is important to us to know of issues that arise with our customers, as we want to ensure full customer satisfaction, especially with a long-time client such as yourself. Mrs. Revera, whose actions are the basis of your complaint, has been a store manager at the Rio Supermarket for three years. For all the years she has worked, there has been no adverse incidents connected with her behavior. We will converse with her and test her for professional suitability. In the meanwhile, | would like to assure you of our interest and concern. We are always anxious to be informed of situations that could adversely affect good relations with our customers. According to the information at the office center that made the delivery of cooled chicken to our stores, the quality of the consignment was proved by the quality experts at the place of production. All the papers and certificates were filled correctly. We made an investigation at the store where you bought the spoiled product, which showed the appropriate storage of cooled products, including cooled chickens. We are sure that a bad-quality product was delivered by our supplier. We filed a concern with the company and are waiting for a solution. For the past week, we had no concerns about spoiled cooled chickens, so it may be an individual case We realize that this is a substantial problem, and apologize for the situation that has evolved. We would like to send you a $100 gift card to purchase any product around the United Kingdom. Please accept our apology for this spoiled product. We promise that we will improve our supplying system with reliable suppliers to avoid this problem from happening in the future. Sincerely, Mr. John Nash Customer Service Manager

Adjustment Letter: How to Write (Format) With Examples. (2018, January 18). Document Templates. https://www.doctemplates.net/writing-adjustment-letter-formats/#google_vignette

LETTER OF ADJUSTMENT SAMPLE 2 : ADJJUSTMENT LETTER FOR

Richard Brooke 8th End Street, London 17th January 20XX Centerville Bicycle Corporation London Ref – Complaint dated 15th January 2018 Dear Richard, This is in reference to your complaint dated 15th January 2018. We are very sorry that a broken bicycle had been delivered to your address. We take these things very sincerely and can sympathize with you for the inconvenience caused to you due to us. In the meantime, we would like to replace your bicycle with a brand new bicycle of the same brand with no shipping costs to you. Our delivery boy will come and collect the defective product and deliver the brand new bicycle. Also, we would like to gift you a $100 gift card which can be used in any store, for the inconvenience caused to you due to us. We hope that you will continue shopping with us. Thanking You Yours sincerely Joe Mendes PFA – $100 Gift Voucher, it can be used anywhere.

Adjustment Letter: How to Write (Format) With Examples. (2018, January 18). Document Templates. https://www.doctemplates.net/writing-adjustment-letter-formats/#google_vignette

LETTER OF ADJUSTMENT SAMPLE 3 Sunshine Holidays Ltd 119 Sidney Street London NW2 5CA April 24th20XX Mr Poul Nielsen 233 Sigurdsgade Kebenhaven Dear Mr Nielsen, Subject: complaint about Mocosa Easter Break holiday We were very sorry to hear that the holiday on the island of Mocosa, organised by Sunshine Holidays, did not match your expectations. Obviously the fact that the flight from Luton was delayed by four hours was regrettable, but certainly not due to any disorganisation on behalf of Sunshine Holidays. Flight delays are often, sadly, a frustrating part of flying , and tend to happen with increasing frequency at peak times like the Easter vacation. The delay is probably the reason why you did not find a Sunshine representative at the airport to meet you. He had probably accompanied other tourists who had arrived at the airport. However, although this is an explanation, it is not an excuse, because you absolutely should have been met, and alternative arrangements should have been made. Sunshine Holidays deeply regrets the inconvenience you suffered through not being met at the airport and accompanied to your hotel. We will certainly look into the matter to make sure that it does not happen again, and of course will reimburse you for the cost of taking a taxi. I do not feel that we misrepresent the position of the hotel as the pictures of the ‘Beach Hotel’ in our brochure show that it is on the cliffs and not on the beach, and there certainly was a bus service provided which you could have used if you did not want to walk. Many of our customers enjoy a 10 minute walk to the beach and back to get some exercise, and certainly enjoy the cliff views offered by the hotel. It is regrettable that the beach had litter on it. This is something that the local authorities should attend to, and we will notify them of your complaint. The fact that the beach was crowded is a result of taking your holiday at Easter time. I suggest if you do not want to find other holiday -makers you should take your holidays off-season.

Finally, as regards the facilities at the hotel, please rest assured that we will ask the hotel for explanations. The swimming pool should have been available. While the courier does not have control over the quality of the food, he should have passed on your complaints to the hotel management. The food is supposed to be typical of that region. It does not have great variety, but should be good quality. When our staff went to check out the island before recommending it to customers, they found the food adequate. Your satisfaction is our priority and we do appreciate your custom, so once again, please accept our apologies for the inconvenience that you suffered. Enclosed you will find reimbursement for the cost of the taxi, and also a discount voucher for your next holiday with our company. Thank you so much for bringing these things to our attention so that we can continually improve our service. We hope to see you and your wife again shortly – if possible on an off-season vacation. Yours sincerely, Bobby Fisher Customer Relations Officer.

Adjustment Letter: How to Write (Format) With Examples. (2018, January 18). Document Templates. https://www.doctemplates.net/writing-adjustment-letter-formats/#google_vignette

LETTER OF RESIGNATION SAMPLE 1 William Lee 123 Main Street, Anytown, CA 12345 · 555-555-5555 · [email protected] September 1, 2018 Tyler Lau Director, Human Resources CLL Records 123 Business Rd. Business City, NY 54321 Dear Mr Lau, Please accept this letter as my formal resignation from CLL Records. Over the last few months, I have realized that I am just not a good fit for my position here. My final day of work will be September 30, 2018. I feel that the company culture is not as I had expected, and the environment has been a difficult adjustment for me. I am so sorry for the inconvenience, and I thank you for your understanding. You have been very patient with me in this transitional time, but unfortunately, I no longer think either of us are benefiting from my presence at CLL. I am happy to help in any way necessary to alleviate this rocky time. Please let me know if you need anything; I am more than willing to assist with the transition. I wish you all the best and lots of success for CLL Records. Sincerely, William Lee William Lee

https://www.facebook.com/thebalancemoney. (2014). Resignation Letter for a Job That’s Not a Good Fit. The Balance. https://www.thebalancemoney.com/resignation-letter-for-a-job-that-s-not-agood-fit-2063540

LETTER OF RESIGNATION SAMPLE 2 Dear Sir, I would like to inform you that I am resigning from my positon as Data Analyst for Company A, effective January 3. I appreciate the opportunities for professional development that you have provided me over the past four years. |have enjoyed my tenure at Company A, and feel grateful to have started my career alongside such a dedicated team. I have accepted a teaching position in Virginia. While my experience at Company A was rewarding, Im excited to pursue my passion for teaching. 1f I can be of any help during this transition, please let me know, I am wiling to help out with freelance work until you find a replacement. Thank you again for the opportunity to work at Company A. I wish you all the best and look forward to staying in touch. You can email me at X. Sincerely, Caroline

https://www.facebook.com/thebalancemoney. (2014). Resignation Letter for a Job That’s Not a Good Fit. The Balance. https://www.thebalancemoney.com/resignation-letter-for-a-job-that-s-not-agood-fit-2063540

LETTER OF RESIGNATION SAMPLE 2 GEOFFREY HARPER ICC Main STreet.

UC NW800E I

September 1 2014 Board of Directors Anson Incorporated 100 Broadway Lane London UK NW800E Dear Board of Directors Please let this letter serve as my resignation as CEO of Anson Incorporated effective immediately. The steadily dropping value of Anson stock and the complete loss of faith of the shareholders can be placed firmly on my shoulders. I no longer feel as though I can do the best possible job for the company and must resign my position. I will cherish the friends I have made and hold onto the many accomplishments that are part of my history with Anson. When I first arrived we grew revenue by 45 percent and save hundreds of jobs. But as time went by I found it difficult to adjust to the changing business and political climate in our industry. I am confident that the board will be able to find an excellent replacement as CEO and bring the company back to its former glory. I only regret that I was unable to sustain the success that occurred when I first arrived at the company. If you need any information or paperwork filled out then call me at 555-333-6543 or email me at [email protected]. I wish you and the company the best in the future. Sincerely Yours Geoffrey J. Harper

https://www.facebook.com/thebalancemoney. (2014). Resignation Letter for a Job That’s Not a Good Fit. The Balance. https://www.thebalancemoney.com/resignation-letter-for-a-job-that-s-not-agood-fit-2063540

LETTER OF RESIGNATION SAMPLE 3 TRACY E. JENKINS 100 3rcodAroy Lone. London. UK NW8COE I I : To William F. Snodgrass Communications Director ABC Advertising 201 S. Chestnut Street London UK NW80QE September 19 2014 Dear Mr. Snodgrass I am writing this letter because I am afraid that I must resign from the current freelance writing work l am doing for your company. Due to the fact that I have already provided the two rewrites I initially agreed to in our contract for a predetermined price and that you are unable to increase your budget on this project I must remove myself from further work on it at this time. My resignation is official immediately Friday September 19 2014 as I have already completed the work laid out in our contract. Please understand I have enjoyed working with you but l am simply unable to put forth any further time and talent without additional compensation. It is unfortunate that we have reached such an impasse. I do however believe it is in my best interest to resign from your service. I hope you will be able to find an alternate freelance writer or in-house employee who can complete the project to your satisfaction. I wish you well in future endeavours. Sincerely Tracy E. Jenkins Freelance Writer

Forsey, C. (2023, January 4). How to Write a Respectable Resignation Letter [+Samples & Templates]. Hubspot.com; HubSpot. https://blog.hubspot.com/marketing/resignation-letter