María A. Amador-Dumois, Ph.D. Associate Professor  Business  College of Business Administration [email protected] 

Academic Background Ph.D. George Washington University, Washington, DC, International Business (Strategic Management minor), 2005 M.S. Boston University Brussels, Belgium, Management, 1992 B.B.A. University of Puerto Rico, Rio Piedras, PR, Marketing (Accounting minor), 1990

Professional Certifications Certified Global Business Professional - NASBITE, 2009 (2009), Cleveland, OH. Internet and Computing Core Certification (IC3), 2008 (2008) Certified Associate in Project Management, 2007 (2007-2012)

Professional Memberships Association of Export Control Officers, 2014 - 2015 International Council for Small Business, 2013-2014 PMI Project Management Institute, 2006 - present Academy of International Business, 1999 - present Academy of Management, 1998 - present The Ph.D. Project, 1998 - present

Skills Teaching Teaching Skills Encourage critical thinking and problem solving. Open to questions, discussion and collaboration. Willing to innovate and try new teaching tools, technologiea and formats.

Work Experience Work Experience Academic Associate Professor, University of Puerto Rico (July, 2013 - Present), Mayaguez, Puerto Rico. Assistant Professor, University of Puerto Rico (July, 2006 - June, 2013), Mayaguez, Puerto Rico. Assistant Professor, University of Puerto Rico (July, 2005 - June, 2006), Rio Piedras, Puerto Rico. Instructor, University of Puerto Rico (January, 2003 - June, 2005), Rio Piedras, Puerto Rico. Instructor (Part-Time), Interamerican University of Puerto Rico (August, 2002 - December, 2002), San Juan, Puerto Rico. Instructor (Part-Time), Interamerican University of Puerto Rico (January, 2001 - May, 2001), San Juan, Puerto Rico. Instructor, University of Puerto Rico (July, 1999 - June, 2001), Rio Piedras, Puerto Rico. Visiting Instructor, George Washington University (August, 1997 - July, 1999), Washington, District of Columbia. Instructor, University of Puerto Rico (July, 1993 - June, 1994), Rio Piedras, Puerto Rico.

Non-Academic Associate Director, Research and Development Center, UPRM (August, 2014 - December, 2015), Mayagüez, Puerto Rico. Export Control Officer, Research and Development Center, UPRM (December, 2013 - December, 2015), Mayaguez, Puerto Rico. Export and Import Consultant, Capital Logistics, Inc. (2010 - Present), San Juan, Puerto Rico. Coordinator, Business Research Center, UPRM, CBA (August, 2010 - December, 2013), Mayaguez, Puerto Rico. Chief Operating Officer & Consultant, A.L.L. International Services Group, Inc. (2005 - 2009), San Juan, Puerto Rico. Academic Coordinator PhD International Business Program, University of Puerto Rico (July, 2005 - June, 2006), Rio Piedras, Puerto Rico. Academic Coordinator MBA International Business Program, University of Puerto Rico (July, 2005 - June, 2006), Rio Piedras, Puerto Rico. Consultant, Bonus Eventus Management, Inc (2001 - 2005), San Juan, Puerto Rico. Business Intelligence Analyst, Washington Information Group (1998 - 1998), Washington, District of Columbia. Export License Consultant, Bureau of Industry and Security (1995 - 1995), Washington, District of Columbia. Financial Telecommunication Analyst, Society for Worldwide Interbank Financial Telecommunications (S.W.I.F.T.) (1992 1993), La Hulpe, Belgium. Accountant, Association Management Services (1991 - 1991), San Juan, Puerto Rico. Auditor, Fondement, Inc. (1990 - 1990), San Juan, Puerto Rico.

Consulting Experience 2005: A.L.L. International Services Group ISG 2001: Bonus Eventus Management 1998: The Services Group 1993: Puerto Rico Economic Development Administration

Teaching Courses Taught Courses from the Teaching Schedule: ADMINISTRATIVE POLICY, BUSINESS PLAN DEVELOPMENT, BUSINESS POLICY, CHANGE AND GROWTH STRATEGIES FOR SMALL AND MIDSIZE BUSINESSES, DEVELOPMENT OF MEDIUM AND SMALL BUSINESS, ENVIRONMENT ORGANIZATIONS, FUNDAMENTALS OF PROJECT MANAGEMENT, INTERNATIONAL MANAGEMENT, PROJECT, THESIS, THESIS

Teaching Activities Thesis / Dissertation Committee - Chair 2015 - Exploratory study on import promotion services and how those services could benefit Puerto Rico's importers. 1 student.

Intellectual Contributions Intellectual Contributions Grid Category Articles in Refereed Journals Publications in Refereed Conference Proceedings

DBS

CTP

LPS

3

3

14

1

Publications of Non-refereed or Invited Papers

15 0

Books, Monographs, Compilations, Manuals, Supplements, Chapters, Cases, Readings Presentations of Refereed Papers

Total

1 9

1 2

11

Presentations of Non-Refereed Papers

2

1

1

4

Refereed Articles Discovery Calderón - Abreu, T., Hernández-Díaz, A., & Amador-Dumois, M. A. (in press, 2016). Internal marketing and customer-contact employee's attitudinal outcomes. Academia, Revista Latinoamericana de Administracion. Santiago-Rivera, A., Amador-Dumois, M., Córdova-Claudio, M., & Ortiz-Rodríguez, R. (2013). Gross domestic product and country risk in export market selection. International Journal of Accounting Information Science and Leadership, 5 (15), 70-95. Altamirano, N. & Amador-Dumois, M. (2013). A study of the internet services provided by Latin American and the Caribbean export promotion agencies. Journal of International Marketing and Exporting, 18 (1), 15-28. Amador-Dumois, M. A. (2012). Antecedents and outcomes of trust, commitment and satisfaction in the franchisor-franchisee relationship. Journal of International Business Management & Research, 3 (7), 32-49.

Refereed Proceedings Discovery Calderón-Abreu, T., Hernández-Diaz, A., Amador-Dumois, M., & Córdova-Claudio, M. (2015). Internal marketing and service empathy impact on customer-oriented employees' job outcomes in a public sector higher education institution. Business Association of Latin American Studies (BALAS) Annual Meeting, Business Association of Latin American Studies. Pérez-Ramos, E., Córdova-Claudio, M., & Amador-Dumois, M. (2015). A quadratic programming variation of the diet problem. MBAA Chicago, Operations Management and Entrepreneurship Association. Anaya Oviedo, C., Amador-Dumois, M., & Córdova-Claudio, M. (2014). Factores que afectan el proceso de importación desde la perspectiva de los agentes navieros en Puerto Rico. Quest for Global Competitiveness Conference, 9, San Juan, PR: Center for Business Research and Academic Initiatives, 1-30. Irizarry-Hernández, Z., Amador-Dumois, M. A., & Frontera-Agenjo, J. (2013). Análisis estratégico de la Ley de Incentivos Industriales para el Desarrollo Económico de Puerto Rico. ICSB World Conference. Córdova-Claudio, M. & Amador-Dumois, M. (2013). A study on the use of quantitative methods by businesses in Puerto Rico. CLADEA Annual Meeting, 48, Consejo Lationoamericano de Escuelas de Administración (CLADEA). Anaya Oviedo, C., Córdova-Claudio, M., & Amador-Dumois, M. (2013). Factors affecting Puerto Rico´s imports from a custom broker perspective. CLADEA Annual Meeting, 48, Consejo Lationoamericano de Escuelas de Administración (CLADEA). Altamirano, N. & Amador-Dumois, M. (2013). A content analysis of internet services offered by Latin American and Caribbean Export Promotion Agencies. In Gabriel Ogunmokun (Ed.) International Conference on Leadership, Management and Strategic Development, 1 (1), U.S. Virgin Islands: Global Institute for Leadership and Management Development, 32-44. Amador-Dumois, M., Córdova-Claudio, M., Sepúlveda-Rivera, J., & Frontera-Agenjo, J. (2013). Business entity selection methods. ICSB World Conference, 58, Proceedings of 58th International Council for Small Business (ICSB) World Conference. Santiago-Rivera, A., Amador-Dumois, M., Córdova-Claudio, M., & Ortiz-Rodríguez, R. (2012). Evaluating export market destinations. In David King, Karina Dyer & Reviewers Task Panel (Eds.) Intellectbase International Consortium, 24, Nashville, TN: Intellectbase International Consortium, 134-146. Nieto-Rodríguez, J. R., Córdova-Claudio, M., Amador-Dumois, M. A., & Ortiz Rodríguez, R. (2012). ¿Cuál es la Mejor Estructura Legal de Negocios para la Compra Colaborativa de Suministros? Quest for Global Competitiveness Conference. Amador-Dumois, M. A. (2011). Trust, commitment and satisfaction in the franchisor-franchisee relationship. Intellectbase International Consortium, 20 (1), 1-13. Amador-Dumois, M. & Córdova-Claudio, M. (2010). Are domestic and international food franchise websites in the United States legally sound? A content analysis. Quest for Global Competitiveness Conference, 7, San Juan, PR: Center for Business Research and Academic Initiatives, 1-25. Amador, M. A. (2003). Promoting franchisee's commitment and trust: The case of Puerto Rican franchisees operating in domestic and international franchise systems. Eighteenth Annual Washington Consortium of Business School Research Forum. Teegen, H., Amador-Dumois, M. A., & Maltz, E. (1999). Creating commitment in crossborder franchisee-franchiser

relationships: The case of US franchise systems in Mexico. Business Association of Latin American Studies (BALAS) Annual Meeting. Teaching Bravo-Vick, H. A., Amador-Dumois, M. A., & Estremera-Cruz, J. (2011). The use of participative teaching to increase student performance and motivation. CLADEA Annual Meeting.

Non-Refereed Articles Integration Córdova-Claudio, M. J. & Amador-Dumois, M. (2007). Nueva Regulación de Negocios. El Nuevo Día.

Chapters, Cases, Readings, Supplements Case Amador-Dumois, M. (2014). Café Cola'o. Centro de Negocios y Desarrollo Económico. College of Business Administration.

Presentations of Refereed Papers International Pérez-Ramos, E., Córdova-Claudio, M., & Amador-Dumois, M. A. (2015, March). A quadratic programming variation of the diet problem. MBAA Chicago, Chicago, Illinois. Anaya Oviedo, C., Amador-Dumois, M., & Córdova-Claudio, M. (2014, March). Factores que afectan el proceso de importación desde la perspectiva de los agentes navieros en Puerto Rico. Quest for Global Competitiveness Conference, San Juan, Puerto Rico. Anaya-Oviedo, C., Córdova-Claudio, M., & Amador-Dumois, M. A. (2013, October). Factors affecting Puerto Rico´s imports from a custom broker perspective. CLADEA Annual Meeting, Rio de Janeiro, Brazil. Irizarry-Hernández, Z., Amador-Dumois, M. A., & Frontera-Agenjo, J. (2013, June). Análisis estratégico de la Ley de Incentivos Industriales para el Desarrollo Económico de Puerto Rico. ICSB World Conference, Ponce, Puerto Rico. Altamirano, N. & Amador-Dumois, M. (2013, May). A content analysis of internet services offered by Latin American and Caribbean Export Promotion Agencies. International Conference on Leadership, Management and Strategic Development, Saint Thomas, Virgin Islands. Santiago-Rivera, A., Amador-Dumois, M., Córdova-Claudio, M., & Ortiz-Rodríguez, R. (2012, October). Evaluating export market destinations. Intellectbase International Consortium, Atlanta, Georgia. Amador-Dumois, M. (2011, December). Trust, commitment and satisfaction in the franchisor-franchisee relationship. Intellectbase International Consortium, Las Vegas, Nevada. Bravo-Vick, H. A., Amador-Dumois, M., & Estremera-Cruz, J. (2011, October). The use of participative teaching to increase student performance and motivation. XLVI CLADEA Annual Assembly, San Juan, Puerto Rico. Amador-Dumois, M. A. & Córdova-Claudio, M. (2010, March). Are domestic and international food franchise websites in the United States legally sound? A content analysis. Quest for Global Competitiveness Conference, San Juan, Puerto Rico. National Amador-Dumois, M., De Hoyos, M., Vega, J., Valentín, P., Colón, J., Roberto Rivera (2016, June). De Coordinación Tradicional a Enseñanza Colaborativa en el Curso de Introducción al Desarrollo Empresarial. 3er Encuentro de Educación Empresarial, Mayaguez, Puerto Rico. Amador, M. A. (2003). Promoting Franchisee's Commitment and Trust: The Case of Puerto Rican Franchisees Operating in Domestic and International Franchise Systems. Eighteenth Annual Washington Consortium of Business School Research Forum, Washington, District of Columbia.

Presentations of Non-Refereed Papers International Amador-Dumois, M. (2014). A Study of the Internet Services Offered by Latin American and Caribbean Trade Promotion Organizations. TPO Network World Conference & Awards 2014, Dubai, United Arab Emirates. Regional

Amador, M. A. (2007). Franquicias: Autoevaluación para determinar si tu negocio es franquiciable, pasos a seguir y cómo manejar efectivamente la relación. Hotel Caribe Hilton/Cámara de Comercio de Puerto Rico, San Juan, Puerto Rico. State Amador-Dumois, M., Córdova-Claudio, M., & Sepúlveda, J. (2014, March). Business selection methods. Tercer Foro Empresa Social, Mayaguez, Puerto Rico. Amador-Dumois, M. (2014, October). Café Cola'o. Encuentro por el Desarrollo Económico Comunitario, San Juan, Puerto Rico.

Grants Research 2005: Amador-Dumois, M. A., Córdova-Claudio, M., & Montalvo-Fiol, F., Internacionalización de la Empresa Puertorriqueña Mediante la Exportación, Banco Santander. Teaching 2014: De Hoyos-Ruperto, M., Vega, J., Amador-Dumois, M., Zapata, M. L. , Valentín, P., G. Rivera Herramientas en linea para planificar y ejecutar estrategiasde cambio y crecimiento en el contexto de una Pequeña Empresa y Mediana Empresa, Co-Investigator.

Service Service to the Institution College Assignments Chair: 2011-2012: Library Committee Member: 2014-2015: Research Committee 2011-2012: Acreditation Ad Hoc Committee 2010-2011 – 2011-2012: Graduate Committee 2010-2011: Accreditation Ad-hoc Committee 2009-2010: Comité de Biblioteca University Assignments Member: 2012-2013 – 2014-2015: Comité para la Protección de los Seres Humanos en la Investigación (CPSHI) 2013-2014: Comité Ad Hoc para el Mejoramiento de Cultura de Investigación en el RUM Dissertation Assignments Member: 2013-2014 – 2014-2015: María Gaudier-Diez: Ex-ante Moral Hazard in Health Care Insurance

Thesis Assignments Chair: 2014-2015 – 2015-2016: Sonia Martínez Rodríguez: Exploratory Study on Import Promotion Services and how those Services could benefit Puerto Rico's Importers 2013-2014 – 2014-2015: Alejandro Santiago Boothby: Critical Success Factors for Bitcoin Economies 2011-2012 – 2012-2013: Zollianne Irizarry-Hernández: Análisis estratégico de la Ley de Incentivos Industriales

para el desarrollo económico de Puerto Rico 2010-2011 – 2011-2012: Amarilis Santiago-Rivera: The Study of the Export Activity in Puerto Rico and Finding New Export Opportunities with a Decision Support Model Analysis 2009-2010: Nadine Altamirano-Medina: Análisis de contenido de los servicios ofrecidos en Internet por

agencias latinoamericanas de promoción de exportación 2005-2006: Jeanette Mena-Mercado: Comparative Analysis of the Competitiveness of Graduate Business Schools that are Involved in Latin America

Member: 2014-2015: Nydia López-Muñiz: How has the ethical meltdown affect the financial performance of the US incorporated global systematically important bank? 2012-2013 – 2013-2014: Gualberto Molina Rivera: Estudio sobre Diferentes Redes de Distribución de las Cooperativas Comerciales en Puerto Rico 2012-2013: Germán Ramos Távarez: Análisis de viabilidad para la Producción de Arroz en Puerto Rico 2010-2011 – 2011-2012: Claudia Anaya Oviedo: Factores que obstaculizan el proceso de importación hacia Puerto Rico desde el punto de vista de aduana y navieros 2010-2011: María Camarillo Casttillo: Gobernanza corporativa en América del Norte: Análisis del marco legal y su impacto en el desempeño financiero de las empresas 2009-2010 – 2010-2011: José Nieto Rodríguez: Análisi de estructural legales pare uso de economías de escala en compras de suministros 2006-2007 – 2007-2008: Miguel A. Vicéns Feliberty: ¿Cuáles son las industrias que crearán valor añadido en la zona sur de Puerto Rico como resultado de las operaciones del Puerto de las Américas?

Service to the Profession Conference/Seminars/Workshops 2016: Incubadora Creativa, Mayaguez, Puerto Rico. Licencing for creatives Project Management for creatives 2015: Incubadora Creativa, Mayaguez, Puerto Rico. Exportación para industrias creativas 2014: Primer Foro Nacional sobre Enseñanza de Empresarismo en Puerto Rico, Mayaguez, Puerto Rico. Reviewer - Book / Textbook 2005: John Wiley and Sons, Inc.. Huff, Strategic Management, first edition Presentation 2016: R&DC employee development workshop: Google Apps Part I, Mayaguez, Puerto Rico. Two sessions: Febraury 23, 2016 (1) 8am to 19 pm and 2pm to 4pm in Monzon 107 2014: UPRM Centro de Enriquecimiento Profesional: Serie de Investigación, Mayagüez, Puerto Rico. September 11, 2014. Export Controls and Other Federal Compliances: Workshop for the Administrative Personnel. Celis 008. 2014: UPRM: Centro de Enriquecimiento Profesional, Mayagüez, Puerto Rico. August 11, 2014, 9:15AM, "Academia de Orientación para Nuevos Profesores". Topic: Introduction to the Reseach and Development R&DC, Centro de Investigación y Desarrollo. Celis 202.

2014: UPRM: Centro de Enriquecimiento Profesional, Mayagüez, Puerto Rico. August 8, 2014. Orientation for New Graduate Students, Topic: Compliance Issues (IRB, IACUC, Export controls and others). Nursing School Auditorium. 2014: UPRM Centro de Enriquecimiento Profesional: Serie de Investigación, Mayagüez, Puerto Rico. September 4, 2014. Export Controls and other Federal Compliances: Workshop for Graduate Students. UPRM Library room A. 2014: UPRM Centro de Enriquecimiento Profesional: Serie de Investigación, Mayagüez, Puerto Rico. September 5, 2014. Export Controls, FCOI, IRB and other Compliance Issues for Faculty. Celis 116. 2014: Décimoseptima Conferencia Anual de la Sociedad de Administradores de Investigación de Puerto Rico, Inc. (SAI), San Juan, Puerto Rico. Presentation (September 12, 2014):Desarrollo de un Sistema de Cumplimientos de Controles de Exportación 2014: Simposio de la Academia de Investigación para Facultad y Postdoctorales, Mayagüez, Puerto Rico. Presentación de los resultados del Trabajo del Comité Ad Hoc para el Mejoramiento de la Cultura de Investigación en el RUM. Reviewer: Ad Hoc Reviewer for a Journal 2013: European Business Review. 2010: Forum Empresarial. 2004: Forum Empresarial. Reviewer: Conference Paper 2014: Academy of Management. 2012: Academy of International Business Conference. 2012: Academy of Management. 2010: Academy of International Business Conference. 2010: Academy of Management. 2007: Academy of Management. 2005: Academy of Management.

Service to the Community Positions Held in Civic Organizations 2014 – 2017: Incubadora de Empresas e Industrias Creativas de Mayagüez 2015 – 2016: Troop 461 Girl Scouts - Co-Leader and Cookie, WALKS WEB Troop

Professional Development Assurance of Learning - Professional Development 2015: Actionable Assessment of Academic Programs: Principles and Practices for Usabel Results, Mayaguez, Puerto Rico. 2008: Avalúo del Aprendizaje de Estudiantes, Mayaguez, Puerto Rico. Research-Related Conference/Seminar 2015: MBAA Chicago, Chicago, Illinois. 2015: Simposio de Investigación e Innovación, Mayaguez, Puerto Rico. 2015: Big Data & Evidence-Based Decision-Making, Mayaguez, Puerto Rico. 2014: Quest for Global Competitiveness Conference, San Juan, Puerto Rico. 2014: Simposio de la Academia de Investigación para Facultad y Postdoctorales, Mayagüez, Puerto Rico. 2014: Décimoseptima Conferencia Anual de la Sociedad de Administradores de Investigación de Puerto Rico, Inc. (SAI), San Juan, Puerto Rico. 2013: Introducción al Desarrollo de Casos para la Docencia, Mayaguez, Puerto Rico. 2013: International Conference on Leadership, Management and Strategic Development, Saint Thomas, Virgin Islands. 2013: ICSB World Conference, Ponce, Puerto Rico. 2013: CLADEA Annual Meeting, Rio de Janeiro, Brazil.

2012: "1er Encuentro de Investigadores Docentes de Empresas, Parte I", Mayaguez, Puerto Rico. 2012: "1er Encuentro de Investigadores Docentes de Empresas, Part II", Mayaguez, Puerto Rico. 2012: "1er Encuentro de Investigadores Docentes de Empresas, Parte III", Mayaguez, Puerto Rico. 2012: "1er Encuentro de Investigadores Docentes de Empresas, Parte IV", Mayaguez, Puerto Rico. 2012: Intellectbase International Consortium, Atlanta, Georgia. 2011: XLVI CLADEA Annual Assembly, San Juan, Puerto Rico. 2011: Intellectbase International Consortium, Las Vegas, Nevada. 2008: Proposal Writing, Unknown, Unknown. Instructional-Related Conference 2015: Self directed guide to designing courses for significant learning, Mayaguez, Puerto Rico. 2013: Cinética Empresarial, Mayaguez, Puerto Rico. 2008: Microeconomics of Competitiveness, Boston, Massachusetts. 2008: Introduction to globalization: Global Supply Chain Management, Memphis, Tennessee. 2008: Harvard Case Workshop, San Juan, Puerto Rico. Other Professional Development 2014: Encuentro por el Desarrollo Económico Comunitario, San Juan, Puerto Rico. 2014: Tercer Foro Empresa Social, Mayaguez, Puerto Rico. Professional Seminars / Workshops 2016: Permisología, Mayaguez, Puerto Rico. 2016: I-Corps Mentor Boot Camp, Mayaguez, Puerto Rico. 2014: Bureau of Industry and Security Workshop:, Denver, Colorado. 2014: Bureau of Industry and Security Workshop:, Huntsville, Alabama. 2014: Impact of Export Controls on Higher Education and Scientific Institutions, Atlanta, Georgia. 2014: TPO Network World Conference & Awards 2014, Dubai, United Arab Emirates. 2008: Puerto Rico Exporta 2008, Compañía de Comercio y Exportación, San Juan, Puerto Rico. 2008: Oportunidades del Área Oeste con el CAFTA-DR, Mayaguez, Puerto Rico. 2008: World Bank E-Learning Course: Export Development & Diversification - Export Promotion and Market Analysis Tools, Washington, Virtual. 2008: Desarrolla tu idea de negocio y compite en EnterPRize 2008, Mayaguez, Puerto Rico. Technology-Related Training 2012: Introducción a Mendeley, Mayaguez, Puerto Rico. 2008: ININWEB Questionnaire System, Mayaguez, Puerto Rico. 2008: Certiport Benchmark and Training of Microsoft IC3, Mayaguez, Virtual.

Honors/Awards Award 2015: Distinguished Researcher, University of Puerto Rico, Mayaguez Campus. 2013 – 2014: Distinguished Researcher, University of Puerto Rico, Mayagüez Campus. Honor 2015: Member, Phi Kappa Phi. 2014: Member, Alpha Delta Kappa. 2005: Member, Beta Gamma Sigma.