Story Transcript
Maximus 2023 Quarterly Newsletter SCS Project kick-off
Maximus Gulf awarded "Tanmiah" Project
Sign 4 MOUs with several KSA
New Employer Service Kick-off
training bodies
on 1 February
April 2023 5
1st Issue
Index Contracts expired, and new programs launched Participation at HRDF fair in Hail under the Social Case Survey Project Programs’ achievements Programs stats Training programs stats Testimonials Quality & Customer Experience Employer services Business Development Maximus Initiatives for Social Responsibility Marketing & Communication Updated visual identity Facilities Information Technology
Maximus 2023 Quarterly Newsletter
Contracts expired, and new programs launched
1st Issue
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Operational Contracts Expiry of Tamkeen, Tawteen and TAQAT Over the past year, Maximus has witnessed many changes internally, as well as at the level of
Maximus 2023 Quarterly Newsletter
programs. With three MHRSD's operating contracts expired after Maximus great success in
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delivering the highest performance in its operation, and earning a qualitative project, which is the Social Case Survey (SCS) project. Maximus will continue its approach to diversify and develop the quality of its programs during this year.
Social Case Survey Project Launching On Monday, 06 March 2023, the Ministry of Human Resources and Social Development signed a contract with Maximus Gulf under the auspices of His Excellency the Minister of Human Resources and Social Development, Engineer Ahmed Al Rajhi.
The project aims at achieving the operational and financial efficiency of home visits to the social beneficiaries, involving the private sector in government projects and achieving the Ministry's strategy by activating the role of the private sector by moving to the legislative and supervisory role and operating the services of the Ministry, and providing full support to the beneficiaries.
In its first phase, the project targets social Maximus 2023 Quarterly Newsletter
security beneficiaries in the Riyadh and Hail regions, where Maximus' team conducts periodic field visits to verify the eligibility and status of beneficiaries, to examine the extent of their needs and entitlement to the services provided by the Ministry.
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Maximus Participates at Hail Fair under SCS Project
Maximus 2023 Quarterly Newsletter
Maximus participated at 2023 Hail Fair, organized by the Human Resources Development Fund “HRDF" in collaboration with the Human Resources System, Social Development and Private Sector Establishments. The Fair was held between Tuesday, February 7, until Thursday, February 9, 2023, at Roshen Exhibition and Conference venue in Hail.
The Fair saw the attendance of Maximus leaders and representatives. Maximus Marketing Department also helped in designing and implementing a special
Sponsor) to achieve the following objectives: •
booth and developed the company's induction brochures during the event.
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Maximus participated as a (Strategic
Raise awareness of Maximus and its presence in the target markets.
•
Recruit SCS candidates.
Event Results:
Maximus 2023 Quarterly Newsletter
The number of applicants(social workers) exceeded3 ,400candidates.
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Programs’ Achievements On-the-Job Training Signing a cooperation agreement with Prince Sultan Aviation Academy to strengthen ways of cooperation in soft & technical skills training and consultancy areas.
Signing a cooperation agreement with Taibah University in Medina to strengthen partnership in soft and technical skills on-the-job trainings.
Maximus 2023 Quarterly Newsletter
A cooperation agreement with the University of Hail, represented by the Institute of Consulting Research and Studies, to discuss aspects of cooperation in the field of training programs, and the exchange of knowledge in the field of consultancy and joint professional programs.
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Facilitate weekly fairs held at MHRSD premises in Riyadh.
Facilitate weekly fairs held at MHRSD premises in Riyadh.
People with Disabilities Acquisition of + 27 employers and partners during Q1 across various regions of the Kingdom
Hold a workshop inviting all partners and employers to familiarize them with the mechanism of obtaining Mowaamah certificate. The workshop is to also to educate them on how
Maximus 2023 Quarterly Newsletter
Partner with associations to provide medical and compensatory devices to assist people with disabilities in their work.
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Programs Statistics People with Disabilities
801
attachments via
209
placements
marketing activities
7 Job Fairs 5 cities across KSA • Madinah • Dammam • Jeddah • Buraidah
Maximus 2023 Quarterly Newsletter
• Tabuk
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With 500 job seekers attending the fairs.
On-the-Job Training
13000 attachments
5209
placements
17 Job Fairs • 1 at AlFaisal University • 1 at MHRSD in Riyadh • 13 internal events at Maximus branches all over KSA with
Maximus 2023 Quarterly Newsletter
1537 attendees
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Training Programs Statistics PWD
------
Soft Skills Training
+2000
beneficiaries of different disabilities Technical Skills Training
Maximus 2023 Quarterly Newsletter
Sign Language Training
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100
150
1000 +
1000
Employees benefited from job empowerment support across several sectors.
Employees benefited from job empowerment support across several sectors.
beneficiaries of different disabilities
beneficiaries of hearing impairment
البرامج التدريبية في أرقام
Training Programs Statistics Maximus Learning and Development Department, led by Mr. Mortadha Al-Hashim, was able to conclude cooperation agreements with several government supervisory agencies and Saudi universities. The cooperations strengthen partnership in program related to the training, development and qualification of female beneficiaries through the provision of consultations and joint professional program. This is aimed at closing the skills gap and meeting the current labor market requirements, thereby achieving the functional sustainability of female beneficiaries of OJT program.
Soft Skills Training
2000
5000
completed the training journey
attended the training
10,000 soft skills training certificates provided to the beneficiaries in partnership with Saudi universities
1900
3000
1000
3000
received sustainment report across several sectors
technical skills training certificates provided to the beneficiaries in partnership with Saudi universities
completed the training journey
attended the program
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Maximus 2023 Quarterly Newsletter
Technical Skills Training
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Testimonials 01
From PWD
Maximus 2023 Quarterly Newsletter
Salman
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02
From OJT Nouf Al-Qahtani
(works as a supervisor at a hotel) was not discouraged, although he had visual impairment
overcoming social anxiety to become a customer service representative
PWD beneficiary Salman is 25 and holds a bachelor's degree in Islamic Studies with proficiency in English language. Salman suffers from visual impairment (severely impaired sight) and aspires to have the right job. PWD team reached out to him and introduced the program’s benefits. He joined the program and was nominated for a job of his desire. He was interviewed for in the role but unfortunately was not accepted. The team reached out to the employer to inquire why he was not accepted, and it turned out that Salman needed to improve his interview skills. (Job interview skill) course was recommended to the beneficiary, after which he was nominated for an interview at the Movenpick Hotel on 3/8/2022, where he was employed for an administrative role (laundry services supervisor). He started his duties on 7/8/2022, and completed the 4-month sustainability period, and the team also reached out to him in order to improve his management skills with a training course entitled "Business Fundamentals".
Nouf, and for a long time, experienced extreme stress during interviews, despite her previous work experience as an "administrative assistant. Although she has a major in English, and her language fluency, she was unable to present herself properly in English. After joining the program, she attended several soft skills training courses, like Emotional Intelligence and Presentation & Effective Communication skills. She also received psychological support by arranging a psychological session that provided her with a set of tips. She also attended a mock-up interview to break the dread of interviews and to make sure she was ready for future job interviews. She was eventually nominated for the “Customer Service” role and was onboarded in no time.
Quality & Customer Experience
• Gained approval from MD to implement Quality Framework. • Facilitated our first Focus Groups with jobseekers and beneficiaries in OJT and PWD, respectively. • Visited a PWD employer (Unicharm) to facilitate a Focus Group with PWD Beneficiaries. • Quality Assurance visits to 3 OJT Branches and 1 PWD Branch. • Observations of learning and teaching (soft skills courses). • Released (new) employer survey. • Released new Jobseeker Destination Tracking process.
• Released quarterly Customer Satisfaction Survey to OJT Jobseekers. • Implemented a new Vacancy Approval process in partnership with Employer Services. • Attended and evaluated Job Fairs across both OJT and PWD, including the Al Faisal Annual Career Expo.
13 Report Template from Takamul. • Successfully
presented
Quality
Framework to Takamul.
1st Issue
Maximus 2023 Quarterly Newsletter
• Achieved sign-off of OJT Deliverable
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Employer Services The new Employer Service was successfully launched on 1st February 2023. The new model will focus on creating a vacancy led approach to supporting our contract delivery and will be supported with the following: Training and development of the team Max360 developments and reporting framework to support the team in their role A structure that sees the Employer Service working in partnership across all the business functions
Maximus 2023 Quarterly Newsletter
Since our launch, we have signed MOUs with some large employer partners who are keen to support the OJT program delivery.
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RAM clinics
Gulf Customers Experience
Saudi Airlines
RAM clinics have branches across the
Gulf Customers Experience are an
After signing a memorandum of
kingdom providing a range of medical
international company that provide
understanding with Saudi Airlines,
services. They have a range of roles
customer
support
we hosted a job fair in the Jeddah
within the Healthcare Sector and
across KSA. The have a range of
Branch. Following the jobs fair 300
will share their vacancies to support
roles and could recruit up to 50 job
job seekers were invited to interview
recruitment across all 3 regions.
seekers each month. We have already
with the employer. We are awaiting
received 13 job offers from the first
the outcomes of the interviews. This
round of recruitment since signing this
will lead to additional vacancies each
agreement.
month for the Western Region, and we
and
technical
are hopeful we can grow this account to become one of our strategic employers. This was alongside the signing of a corporation agreement with Prince Sultan Aviation Academy who currently deliver high quality training to Saudi Airlines.
Business Development Maximus Gulf Awarded “Tanmiah" Business Development, Development Initiatives and Interventions Project Regions National Program for Community Development “Tanmiah" awarded (Business Development, Development Initiatives and Interventions Project) to Maximus Gulf. Maximus will analyze the current status of services, interventions and gaps in community services and business development. Maximus will also improve the Business Development Department operational model and put a detailed business plan with all activities and actions related to executing the Department's strategic plan initiatives and the program in general. A road map, initiatives proposal, quick gains for development services and interventions will also be put in place, as well as submit a mechanism for studying and analyzing the market’s development interventions and community services related to the tasks and strategy of the program. Global and local studies & benchmarks are in line with Saudi laws, regulations and culture.
”What is “Tanmiah
“Tanmiah” is a giant leap to enter a new phase for Maximus presence in Saudi Arabia, and in line with the realization of KSA 2030 Vision. Maximus relationship with Saudi governmental projects is strong and robust, and such investing in Tanmiah is a major addition to the consolidation of this special joint investment.
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Maximus 2023 Quarterly Newsletter
The Regions National Program for Community Development "Tanmiah" was established in 2018 with the aim of achieving sustainable community development for the population within areas of development projects, improving life standards of the communities and their future in accordance with local regulations, and in line with international standards. Government, private and non-profit strategic partners are all cooperating to implement successful projects, like:
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Business Development
Maximus 2023 Quarterly Newsletter
Gulf Maximus holds a workshop entitled "Practical applications of global best practices for on-the-job training programs“
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Ministry of Human Resources and Social Development asked Maximus to hold a workshop entitled "Practical Applications of Global Best Practices for On-the-Job Training Programs" at the Ministry’s premises on Monday, 20 March 2023. The workshop hosted several MHRSD representatives and officials, headed by Munirah Al-Motaeb, Budoor bu Khamseen, Daad Al-Jomah, and dr. Nihad AlKassar. The workshop was also represented by Maximus team; Daniel Zimmer, Executive Vice President of Emerging Markets, Lynn Grebenstein, Senior Executive Vice President of the Global Human Services Team, and Abby Gbadamosi, Director of Organizational Development.
The workshop tackled many topics, including Maximus best practices in implementing government’s on-the-job training projects, and the potential of how the Ministry is benefiting from Maximus experiences by engaging Maximus global practices in future workshops, as well as exploring opportunities for future cooperation between the two sides. It is worth mentioning that MHRSD aims to take advantage of Maximus long experience, which expands over 30 years, in developing and implementing training and employment programs across its branches around the world. This workshop is held to strengthen the partnership between the two sides in terms of development and training services.
Maximus Initiatives for Social Responsibility
On Sunday, March 19, 2023, Maximus Gulf signed a cooperation agreement with the Institute of Research and Consulting Studies at the University of Hail, represented by His Excellency the Dean of the Institute of Consulting Research and Studies, Dr. Talal AlSaif. Maximus was represented by Mr. Bandar Babeer, Director of Business Development.
The agreement aims to establish a sustainable partnership between the two parties to empower the non-profit sector of community services, in addition to providing consultancy, expertise and logistical support to the social services operations, and sharing best practices in the non-profit sector in line with realizing the Kingdom's Vision 2030.
1st Issue
Maximus 2023 Quarterly Newsletter
Maximus Sign MOU with Hail University to Empower NPO Sector to Provide Community Services
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Marketing & Communication
Design social worker's official ID with MHRSD brand
Design social worker's official ID with MHRSD brand
Maximus 2023 Quarterly Newsletter
Record the auto-reply messages for the IT team
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Develop the content of home visits surveys shared with social beneficiaries through email, WhatsApp, and SMS
Updated Visual Identity As per Maximus new direction in support of change and upgrade, the Marketing Department developed the company's visual identity at its head office in Riyadh and its branches across KSA over the past two months
al khobar
riyadh
jeddah
Maximus 2023 Quarterly Newsletter
riyadh
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Facilities
Maximus 2023 Quarterly Newsletter
• Setting up (Al-Bir) branch in Riyadh to serve as the Call Centre and support several projects implemented by Maximus for its clients. The Center has a capacity of more than 100 employees. • • Internal arrangements and workstations redistribution at the head office in Riyadh.
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Information Technology MAX360
Magenta
Magenta
SCS MAX360
SCS Geo location
SCS Magenta Applica-
Application went live
Application went live
tion went live
ZIWO
SCS Survey
Call center Application
App development in
went live
progress
SCS IT Infrastructure devices were provisioned for March 19 )starters (51 Staff
Schedule Appointments for Social Workers
Social Worker App Showing Completed Appointments and Surveys
Maximus 2023 Quarterly Newsletter
Magenta Admin System
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Maximus 2023 Quarterly Newsletter
Written & Developed by Marketing and Communication Team
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