North America Hosted PBX Market Report 2027: Highlights Recent Trends, Top Manufacturers Analysis & Business Opportunities North America Hosted PBX Market To Hit USD 2.5 Bn By 2027. The ongoing BYOD trend among companies is triggering the expansion of North America hosted PBX market share. With the commercialization of 5G, and the rapid use of VoIP networks, the installation rate is seeing considerable upheaval. With the help of cloud-based communication infrastructure, businesses can cut down their operational expenses.

North America hosted PBX market size is projected to surpass USD 2.5 billion by 2027. AT&T Inc., 8x8 Inc., Avaya Inc., BullsEye Telecom, BT Group, CenturyLink Inc., Comcast Corporation, Datavo, Cisco Systems Inc., Megapath (Fusion Connect Inc.), and RingCentral Inc. are among the leading hosted PBX providers in North America. Recent developments in the industry at a glance: •

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In the first week of September 2021, Avaya Inc. announced its fifth consecutive year of annual revenue growth, the result of emphasis on a cloud-based, PBX, contact center and collaboration tools. Avaya's OneCloud product accounted for more than half of its earnings in third-quarter financial results. 8X8 Inc. inked a cooperation deal with Verint Systems Inc., a consumer engagement firm, in January 2021. The collaboration aided the company in providing comprehensive cloud workforce management solutions and a cloud contact center to corporate and mid-market enterprises worldwide. The hosted PBX solution segment represented nearly 35% of the hosted PBX market in North America during 2020, thanks to the augmenting partnerships and contracts between industry players.

According to a recent IBM Security study from July 2021, the average cost of a data breach in Canada reached a new high in 2021, at $6.75 million per incident, up from $6.35 million the previous year. On top of that, when remote employment is considered as a factor in a data breach, the average cost is $1 million higher. With this being the year of record data breaches throughout the country, the challenge is figuring out how to go digital without losing the necessary security. Here is where the benefits of cloud-based PBX services come into play. They are being adopted by Canadian businesses for seamless communication both within and outside of the organization.

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Small and medium-sized companies (SMEs) are the backbone of the US economy and important contributors to economic development. Nearly two-thirds of net new private sector jobs in recent decades have been created by the 28 million American SMEs. Ascribed to its ease of implementation, administration, and maintenance, the hosted PBX is dependable for SMEs. It lowers communication and network administration expenses, increases cooperation, and boosts productivity. In response to the demand for advanced communication services, the SMEs segment in the North America hosted PBX industry share is expected to grow at more than 9% CAGR through 2027. Investing in a hosted PBX system has become unavoidable for enterprises in today’s era of remote working and ever-changing corporate demands. In order to cater to the diverse requirements of companies, numerous providers are trying to stay ahead of the curve by anticipating post-pandemic needs.

Segments of North America Hosted PBX Market;

North America Market, By Organization Size • •

SMEs Large Enterprise

North America Market, By Industry Vertical • • • • • •

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Healthcare BFSI Government Retail Manufacturing Others

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