Expand your technical capabilities. Extend your geographic reach.

Company Overview

Source 1 Solutions is an IT Managed Services Provider specializing in medium to large enterprise outsourced IT. We proactively manage, monitor, and maintain network devices, applications, and infrastructure to keep the technology used in business operations secure and reliable.

2018

Headquartered in Clearwater, Source 1 was founded in 2011 by Robert Hessel, a 4th generation military veteran who served in the US Navy. By prizing “relationships over deals”, a core company value, Source 1 had established a reputation among customers, clients, and partners for honesty, and integrity very quickly.

2019

In 2013 the company had obtained significant white label partnerships and ventured into monitoring services. Just two years later, managed services expanded greatly after onboarding senior company leaders rich in technology intelligence. In 2017 our dispatch field support team emerged and currently offers field resources in 118 countries. By assembling a world-class, elite engineering team that is anchored in a technically sophisticated Global Technical Support (GTS) center, which, by design, is adjacent to corporate headquarters, the company is able to deliver a quality of services that is unparalleled. All calls are answered live by level 1 engineers based in the United States, 24/7/365.

2020

Today, if it touches enterprise infrastructure, Source 1 Solutions manages, monitors, and maintains it. This award-winning, multinational MSP organization partners with enterprises ranging from multinational, Fortune 500 brands, to select Tampa-based leaders.

2021

Company Overview

Source 1 Solutions is an IT Managed Services Provider specializing in medium to large enterprise outsourced IT. We proactively manage, monitor, and maintain network devices, applications, and infrastructure to keep the technology used in business operations secure and reliable.

2018

Headquartered in Clearwater, Source 1 was founded in 2011 by Robert Hessel, a 4th generation military veteran who served in the US Navy. By prizing “relationships over deals”, a core company value, Source 1 had established a reputation among customers, clients, and partners for honesty, and integrity very quickly.

2019

In 2013 the company had obtained significant white label partnerships and ventured into monitoring services. Just two years later, managed services expanded greatly after onboarding senior company leaders rich in technology intelligence. In 2017 our dispatch field support team emerged and currently offers field resources in 118 countries. By assembling a world-class, elite engineering team that is anchored in a technically sophisticated Global Technical Support (GTS) center, which, by design, is adjacent to corporate headquarters, the company is able to deliver a quality of services that is unparalleled. All calls are answered live by level 1 engineers based in the United States, 24/7/365.

2020

Today, if it touches enterprise infrastructure, Source 1 Solutions manages, monitors, and maintains it. This award-winning, multinational MSP organization partners with enterprises ranging from multinational, Fortune 500 brands, to select Tampa-based leaders.

2021

Mobility Services

Our mobility services engineers provide in-building solutions for secure and stable cellular functionality. Through evaluation, design, and installation, our distributed antenna systems are compatible with all major cellular carriers as well as in compliance with regional public safety statutes. •

iBWave Design

•

JMA Wireless Teko Certified

•

Corning SpiderCloud DAS Certified

•

C^2 Proactive Monitoring

•

General Radio Operating Licensed

Life safety compliance upgrades will ensure radio frequency communication is maintained in the event of an emergency.

Mobility Services

Our mobility services engineers provide in-building solutions for secure and stable cellular functionality. Through evaluation, design, and installation, our distributed antenna systems are compatible with all major cellular carriers as well as in compliance with regional public safety statutes. • iBWave Design • JMA Wireless Teko Certified • Corning SpiderCloud DAS Certified • C^2 Proactive Monitoring • General Radio Operating Licensed Life safety compliance upgrades will ensure radio frequency communication is maintained in the event of an emergency.

Commercial Security Integrated security and surveillance will monitor physical presence and remote access. Being a security-centric organization, our surveillance solutions are designed to meet the specific requirements for the infrastructure we are protecting. Our 24/7/365 monitoring service is both proactive and reactive to intrusions. • Point of Entry Alerting • Live CCTV Access • Recorded Access Logs Access Control grants access to people only when a predetermined set of criteria are met. We design, install, and maintain a control system for maximum physical security. Our access control systems include the following: • Badge and cardholder database management • Door lock scheduling control • Activity reporting • Integration with surveillance systems and HR database • Visitor entry system management Video surveillance solutions are also available to maximize commercial security. • IP and analog camera systems • Video monitoring • Live video • Video storage • Verification of video alarms • Advanced video analytics capabilities & reporting • Integration with other systems *Initial Security Assessments encouraged to identify all possible vulnerabilities.

Commercial Security Integrated security and surveillance will monitor physical presence and remote access. Being a security-centric organization, our surveillance solutions are designed to meet the specific requirements for the infrastructure we are protecting. Our 24/7/365 monitoring service is both proactive and reactive to intrusions. • Point of Entry Alerting • Live CCTV Access • Recorded Access Logs Access Control grants access to people only when a predetermined set of criteria are met. We design, install, and maintain a control system for maximum physical security. Our access control systems include the following: • Badge and cardholder database management • Door lock scheduling control • Activity reporting • Integration with surveillance systems and HR database • Visitor entry system management Video surveillance solutions are also available to maximize commercial security. • IP and analog camera systems • Video monitoring • Live video • Video storage • Verification of video alarms • Advanced video analytics capabilities & reporting • Integration with other systems *Initial Security Assessments encouraged to identify all possible vulnerabilities.

Safety, Data & Investment Assessments

Safety Assessment This assessment consists of a front load of information with our team of high-level personnel in collaboration with your team of high-level personnel. During this exercise, every possible area of technology will be examined by our Sr. Engineers and your designated Executive Sponsor. To prepare a successful long-term engagement, we must allow our elite team to search for vulnerabilities as we transfer service to our team.

Data Evaluation In conjunction with our overall assessment, we will determine your technology health through the use of our scorecards. Your scorecard ratings will identify areas that are low, moderate, or high risk for being vulnerable or faulty.

Investment Recommendations Once the assessment is complete, the evaluation of data will help us prioritize where to invest in improvements and how urgently those decisions may need to be addressed.

Safety, Data & Investment Assessments

Safety Assessment This assessment consists of a front load of information with our team of high-level personnel in collaboration with your team of high-level personnel. During this exercise, every possible area of technology will be examined by our Sr. Engineers and your designated Executive Sponsor. To prepare a successful long-term engagement, we must allow our elite team to search for vulnerabilities as we transfer service to our team.

Data Evaluation In conjunction with our overall assessment, we will determine your technology health through the use of our scorecards. Your scorecard ratings will identify areas that are low, moderate, or high risk for being vulnerable or faulty.

Investment Recommendations Once the assessment is complete, the evaluation of data will help us prioritize where to invest in improvements and how urgently those decisions may need to be addressed.

Managed Services Provider

NITOR O M

Monitor

Systems

•

Administrators Sr. Engineers

•

Sr. Network Technicians

When your technical issue is more critical than a reset, restart, or reboot, our Level II team will provide the support to diagnose problems that stem from configuration changes, lifecycle management, change controls, and patch updates. Additionally, in critical scenarios we will schedule a technician to come out, on-site, to remedy the most severe technical challenges and find the solution.

G

A

•

E

IN

Manage & Maintain adds the expertise of our Level II Service Desk Technicians including:

MAN

Manage & Maintain

TA I N

Monitoring your system means having a Level I Help Desk Technician available to proactively respond to alerts and available to troubleshoot the most common recurrences 24 hours a day, 7 days a week, 365 days a year. Our alerting system and service desk support will remedy outages and alerts as they arise even before your system notifies you. They can restart, reboot, or reset machines, routers, and ports remotely to quickly resolve basic malfunctions. .

M

A

Managed Services Provider

NITOR O M

Monitor

Systems

•

Administrators Sr. Engineers

•

Sr. Network Technicians

When your technical issue is more critical than a reset, restart, or reboot, our Level II team will provide the support to diagnose problems that stem from configuration changes, lifecycle management, change controls, and patch updates. Additionally, in critical scenarios we will schedule a technician to come out, on-site, to remedy the most severe technical challenges and find the solution.

G

A

•

E

IN

Manage & Maintain adds the expertise of our Level II Service Desk Technicians including:

MAN

Manage & Maintain

TA I N

Monitoring your system means having a Level I Help Desk Technician available to proactively respond to alerts and available to troubleshoot the most common recurrences 24 hours a day, 7 days a week, 365 days a year. Our alerting system and service desk support will remedy outages and alerts as they arise even before your system notifies you. They can restart, reboot, or reset machines, routers, and ports remotely to quickly resolve basic malfunctions. .

M

A

Field Support Engineers

Source 1 Solutions provides customers with on-site, field-support technology engineers. We have three ways to offer support, globally. In any case, a project manager manages customer expectations and oversees on-site personnel.

Full Time Engineer (FTE) Source 1 FTEs are deployed based on a customer’s predetermined need and timeline. FTE resources are on-site personnel assisting organizations whose focus may not be technology. Though all contracted personnel are Source 1 employees, they report to work daily at the customer’s location. Outside of day-to-day task management, we manage all responsibilities pertaining to human resources. For example, expenses including employment taxes, payroll, benefits, sick/vacation time, and 401k are taken care of by Source 1. Other benefits include: • Flexible contracts to adapt to your business needs. • Versatile skillsets to cover a wide range of troubleshooting. • Expert network to rely on internally.

Project Teams The assembly and deployment of our local project teams are based on a customer’s short-term needs. A few ways to utilize project teams are: • Technology deployment • Wireless survey • Infrastructure relocation. Our PMO team measures progress by collecting necessary details from the field team and working with the customer to ensure all milestones are sufficiently met.

Dispatch Source 1 Solutions has a 24/7/365 service desk that deploys resources to local sites on an “as needed” basis. This global service is offered with our service level agreements (SLA). Technical support is dispatched to resolve troubleshooting for the customer’s needs. Response times are met in conjunction with the SLA contract. Priority 1 thru 3 and next business day/second business day instances may be utilized, as determined by the urgency of the support need and contract parameters.

Field Support Engineers

Source 1 Solutions provides customers with on-site, field-support technology engineers. We have three ways to offer support, globally. In any case, a project manager manages customer expectations and oversees on-site personnel.

Full Time Engineer (FTE) Source 1 FTEs are deployed based on a customer’s predetermined need and timeline. FTE resources are on-site personnel assisting organizations whose focus may not be technology. Though all contracted personnel are Source 1 employees, they report to work daily at the customer’s location. Outside of day-to-day task management, we manage all responsibilities pertaining to human resources. For example, expenses including employment taxes, payroll, benefits, sick/vacation time, and 401k are taken care of by Source 1. Other benefits include: • Flexible contracts to adapt to your business needs. • Versatile skillsets to cover a wide range of troubleshooting. • Expert network to rely on internally.

Project Teams The assembly and deployment of our local project teams are based on a customer’s short-term needs. A few ways to utilize project teams are: • Technology deployment • Wireless survey • Infrastructure relocation. Our PMO team measures progress by collecting necessary details from the field team and working with the customer to ensure all milestones are sufficiently met.

Dispatch Source 1 Solutions has a 24/7/365 service desk that deploys resources to local sites on an “as needed” basis. This global service is offered with our service level agreements (SLA). Technical support is dispatched to resolve troubleshooting for the customer’s needs. Response times are met in conjunction with the SLA contract. Priority 1 thru 3 and next business day/second business day instances may be utilized, as determined by the urgency of the support need and contract parameters.

WLAN Surveys

Passive The passive survey method collects data about RF WITHOUT the software being associated with an access point SSID. In general terms, it collects and records all wireless RF broadcasting and heard by the client software. Various settings and filters can be applied that limit the amount of RF data collected. The Passive type survey is often used during RF assessments, Design Surveys, installations, and/or wireless troubleshooting.

Active Contrary to common perception, an Active Survey is NOT a design or “stick and pole” survey. It is another method or option of collecting data through Software (AirMagnet, Ekahau etc.). During an Active survey, the software connects to a specific access point or SSID, and only measures the chosen signal. No other Wireless, and for that matter, no other access point is measured. In addition, a separate server can be added to the network to obtain a true measure of the data rates achieved. The Active method of survey is often used to troubleshoot specific wireless issues during an assessment. It can also be used for other purposes such as design or validation, but the passive method is more flexible, and gives additional insight during the survey

Survey Options • Predictive Design • Greenfield Design • Hybrid Greenfield Design • Spectrum Analysis *Additional information available for each survey type, by request.

WLAN Surveys

Passive The passive survey method collects data about RF WITHOUT the software being associated with an access point SSID. In general terms, it collects and records all wireless RF broadcasting and heard by the client software. Various settings and filters can be applied that limit the amount of RF data collected. The Passive type survey is often used during RF assessments, Design Surveys, installations, and/or wireless troubleshooting.

Active Contrary to common perception, an Active Survey is NOT a design or “stick and pole” survey. It is another method or option of collecting data through Software (AirMagnet, Ekahau etc.). During an Active survey, the software connects to a specific access point or SSID, and only measures the chosen signal. No other Wireless, and for that matter, no other access point is measured. In addition, a separate server can be added to the network to obtain a true measure of the data rates achieved. The Active method of survey is often used to troubleshoot specific wireless issues during an assessment. It can also be used for other purposes such as design or validation, but the passive method is more flexible, and gives additional insight during the survey

Survey Options • Predictive Design • Greenfield Design • Hybrid Greenfield Design • Spectrum Analysis *Additional information available for each survey type, by request.

Staging & Configuration

In times of technology transition, our staging depots can be utilized for the following services to ensure a successful roll out occurs throughout enterprise organizations: • Receive and inventory all incoming components/devices • Stock by rack number • Unbox, rack, and stack of designated devices • Cable and label all components based on custom instructions • Power on and test devices per custom request • Provide basic test reports per device • Finalize rack deployment • Build custom crate • Securely package equipment in custom built crate • Ship to end use as pre-defined by client

Staging & Configuration

In times of technology transition, our staging depots can be utilized for the following services to ensure a successful roll out occurs throughout enterprise organizations: • Receive and inventory all incoming components/devices • Stock by rack number • Unbox, rack, and stack of designated devices • Cable and label all components based on custom instructions • Power on and test devices per custom request • Provide basic test reports per device • Finalize rack deployment • Build custom crate • Securely package equipment in custom built crate • Ship to end use as pre-defined by client

Global Electronic Component Sourcing

Source 1 Distribution assists customers in managing supply chain situations by securing obsolete and hard-to-find components caused by allocation, shortages, obsolescence, and end-of-life. Our global distribution network and extensive connections to trusted suppliers allows for quick-turn capabilities for urgent delivery demands and amid challenging market conditions. • Wide selection of MFR lines with focus on semiconductors • Full-Time Staffed Engineer • Custom Build to Print Solutions: Cable & Wire Assemblies, Plastic Injection Molding, Metals • Bare Printed Circuit Boards with scheduled orders • Excess/Consignment Programs • PPV/EOL Inventory Programs As a certified ISO9001 organization, we adhere to a strict quality control process and Anti-Counterfeit Mitigation policy. Upon request, or as needed, our components are tested at a certified 3rd party lab for counterfeit screening, detection and authentication.

Lab Certifications:

Component Testing:

• • • •

• • • • • • • • •

ISO/IEC 17025 AS6081/AS6171 AS9100-C Defense Logistics Agency (DLA) Approved • IDEA-STD-1010-B compliant • ESD 20:20 Compliant

Visual Inspection Dimensional/Mechanical Heated Chemical (HCT) XRF XRAY Decap/Delid Electrical Testing Value Add: Solderability, Baking,Re-Tinning Programming, Up-screening

Global Electronic Component Sourcing

Source 1 Distribution assists customers in managing supply chain situations by securing obsolete and hard-to-find components caused by allocation, shortages, obsolescence, and end-of-life. Our global distribution network and extensive connections to trusted suppliers allows for quick-turn capabilities for urgent delivery demands and amid challenging market conditions. • Wide selection of MFR lines with focus on semiconductors • Full-Time Staffed Engineer • Custom Build to Print Solutions: Cable & Wire Assemblies, Plastic Injection Molding, Metals • Bare Printed Circuit Boards with scheduled orders • Excess/Consignment Programs • PPV/EOL Inventory Programs As a certified ISO9001 organization, we adhere to a strict quality control process and Anti-Counterfeit Mitigation policy. Upon request, or as needed, our components are tested at a certified 3rd party lab for counterfeit screening, detection and authentication.

Lab Certifications:

Component Testing:

• • • •

• • • • • • • • •

ISO/IEC 17025 AS6081/AS6171 AS9100-C Defense Logistics Agency (DLA) Approved • IDEA-STD-1010-B compliant • ESD 20:20 Compliant

Visual Inspection Dimensional/Mechanical Heated Chemical (HCT) XRF XRAY Decap/Delid Electrical Testing Value Add: Solderability, Baking,Re-Tinning Programming, Up-screening