Welcome to the S-Mart team! We're so happy to have you here. Before you start working for this awesome organization, we'd like you to complete this orientation training. This course will get you up to speed fast so you can hit the ground running at S-Mart. INTRODUCTION MUTUAL TERMINATION AGREEMENT Customer Service Operations Finance Paid Time Off Medical, Dental, and Vision Life and Disability Insurance monique garcia S-Mart: New Employee Training

Payroll Questions?

Mutual Termination Agreement A Mutual Termination Agreement (MTA) is used to terminate a contract by mutual consent of both parties. Learning Objectives What Is the Purpose of An MTA? Lesson 1 of 9 moniquegarcia MUTUAL TERMINATION AGREEMENT 1 Understand the Purpose of an MTA 2 Identify Key Points of an MTA 3 Alignment in Vocabulary used because a contract is no longer being followed

MTA Overview Below is an example of an MTA, the interactive markers highlight key aspects of an MTA and how Order Management reviews an MTA for the booking and/or cancellation process. a contract can't be performed and/or a customer ended relations.     

Quote Number The quote number referenced on an MTA is the legally binding contract that PowerSchool has with the customer. In this example, the customer is in contract per Q-645294 and is requesting to terminate that contract. 

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Termination The cancellation effective date is based on the quote start date or the first day of the renewal the customer does not wish to renew. It is important to look at the Customer Asset 2.0 to verify the cancellation effective date as the quote start date on the PDF copy can differ from the booking date 

We’re very committed to exceeding customer expectations and living out our core values.” Audrey Willis, Director of Customer Service What does the customer service team do? Lesson 2 of 9 moniquegarcia Customer Service “ Interact with customers – We are the frontline workers who interact with customers. Answer incoming calls – We staff the call centers and answer incoming calls. Handle complaints –

CONTINUE We handle customer issues and complaints. Key Goals Our Customer Service team consists of all frontline workers, from cashiers to call center reps. We take pride in providing courteous, responsive, and respectful support to all customers, ensuring that each individual has an exceptional experience. 1 Priorities We’re focused on continuously improving the customer experience while automating workflows and reducing manual processes. 2 Measuring Success We strive to maintain the highest customer satisfaction ratings in the industry. We’re sympathetic advocates for our customers and are constantly evolving to meet their needs. 3

We connect the dots to keep operations running smoothly.” Brian Gibson, Director of Operations What does the operations team do? Lesson 3 of 9 moniquegarcia Operations “ Manage quality assurance – We make sure our goods and shipments are the highest quality. Analyze organizational effectiveness – We provide reporting on all processes and programs, supporting organizational improvements and long-term planning. Monitor and improve operations

CONTINUE – We constantly iterate operational systems, processes, and policies to better support our goals. Key Goals We keep operations running smoothly, helping suppliers ship products on time and providing stores with what they need to run effectively. We typically focus on frontline systems and internal processes. 1 Priorities We make sure that our stores get the right products on the right shelves in the most efficient, cost-effective manner possible. 2 Measuring Success We diligently monitor key performance indicators for every major process we manage. 3

Our team is completely focused on maintaining a strong financial foundation to support our rapid revenue growth.” Sarah Pearson, Chief Financial Officer What does the finance team do? Lesson 4 of 9 moniquegarcia Finance “ Handle billing and invoicing – We take care of all the billing and invoicing for our suppliers and merchants. Process payroll – We process payroll for all employees. Develop and execute financial plan –

CONTINUE We create operating plans, analyze and report on financial performance, manage taxes, and drive investment strategy. Key Goals We make sure that the company is always on firm financial footing, helping executives make sound decisions about running the business. 1 Priorities We partner with all functions of the business in support of company goals. We’re scaling our team, systems, and processes, optimizing data, and producing accurate financial reporting and analytics to support growth. 2 Measuring Success Fiscal integrity is one of our core values. We strive to meet financial deadlines, close the books on time and accurately, and deliver actionable financial data and analytics to other teams. 3

S-Mart has a flexible paid time off (PTO) policy. Employees can use their accrued PTO for vacation, personal time, volunteering, or other activities. Guidelines Lesson 5 of 9 moniquegarcia Paid Time Off Relaxing and getting away can help lower anxiety and blood pressure, which lowers the risk of illness caused by stress.

Exceptions If you have any questions or concerns about our PTO policy, please contact your supervisor or the Human Resources department. Each full-time employee will accrue PTO biweekly in hourly increments based on their length of service. PTO is added to the employee's PTO bank when paychecks are issued. PTO taken will be subtracted from the employee's accrued time bank in one-hour increments. Contract employees, temporary employees, and interns are not eligible to accrue PTO. PTO is not earned in pay periods during which unpaid leave, disability leave, or workers' compensation leave are taken. Employees who miss more than three consecutive unscheduled days may be required to present a doctor's note. PTO accrued before the start of an approved unpaid leave of absence must be used to cover hours missed before the start of the unpaid leave. PTO taken in excess of the PTO accrued will be unpaid.  Employees are paid for the PTO they have accrued at the end of the employment period. If an employee has used PTO time not yet accrued and employment is terminated, the PTO taken will be deducted from the final paycheck.

S-Mart pays 70% of the premiums, and you pay the remaining 30% of premiums. If you work more than 30 hours per week, you're eligible for insurance benefits on the first of the month following your start date. Lesson 6 of 9 moniquegarcia Medical, Dental, and Vision We believe in taking care of our employees and providing excellent medical, dental, and vision benefits. M EDICAL DEN TAL VISIO N

We have a designated medical insurance provider. You'll receive your medical card 10-15 days after enrollment. Contributions Employee-only medical coverage: $90.33 Employee-partner medical coverage: $189.68 Employee-child(ren) medical coverage: $158.07 Employee-family medical coverage: $275.48 We have a designated dental insurance provider. To get your dental card, contact Human Resources. Contributions Employee-only dental coverage: $6.16 Employee-partner dental coverage: $12.30 Employee-child(ren) dental coverage: $15.03 Employee-family dental coverage: $21.16 M EDICAL DEN TAL VISIO N

Vision insurance is provided through a designated insurance company and uses a specific network. Contact Human Resources to get your vision card. Contributions Employee-only medical coverage: $1.33 Employee-partner medical coverage: $2.65 Employee-child(ren) medical coverage: $2.91 Employee-family medical coverage: $4.23 M EDICAL DEN TAL VISIO N

Group Plans S-Mart's income protection plan provides a financial cushion in case of your disability or death. S-Mart pays 100% of the premium. To receive this tax-free disability benefit, you will be taxed on the value of the insurance. Lesson 7 of 9 moniquegarcia Life and Disability Insurance We offer life, accidental death, and disability insurance to give you peace of mind. Life Insurance Annual salary with a minimum of $25,000 coverage and a maximum of $450,000.

Voluntary Plans All full-time S-Mart employees are eligible to purchase voluntary life insurance at discounted group rates. Contact Human Resources for more information. Accidental Death and Disability Insurance Annual salary with a minimum of $25,000 coverage and a maximum of $450,000. Disability Insurance 60% of monthly earnings to a maximum of $6,000.

S-Mart's payroll policy describes the payroll process. Documented procedures ensure a clear and defined approval process, efficient payroll activities, availability of forms, and appropriate controls. S-Mart's payroll policy establishes internal checks and balances to control and protect one of our largest expenses. Payroll Information Pay periods are every two weeks. All paychecks for two-week pay periods will be distributed within five working days after the last working day of the pay period. Paychecks are directly deposited into individual employee checking or savings accounts. Lesson 8 of 9 moniquegarcia Payroll PAY PERIO DS TIM EKEEPIN G O VERTIM E PAY

Federal and state regulations require employers to maintain accurate employee time records. Nonexempt employees are responsible for recording all time worked accurately in the timekeeping system. S-Mart currently utilizes two methods of time recording for employees. The method used is determined by location and/or position. PAY PERIO DS TIM EKEEPIN G O VERTIM E PAY

Overtime may be necessary to handle emergencies, heavy workloads, or other issues. Record overtime hours accurately and consistently. Advise employees to work overtime only when they have to finish urgent work. Have all necessary provisions to allow employees to complete their work during standard working hours. PAY PERIO DS TIM EKEEPIN G O VERTIM E PAY

Payroll System You can access our payroll system to do the following: Access your pay stubs Review and update demographic information (address, personal email, phone numbers, emergency contact information, etc.) Enroll in our benefits platform Review the employee directory

Other questions about payroll? Contact Human Resources.

Before you go, check out the links below to find out who to contact with further questions and how to download a PDF version of this course. Contact Human Resources Click on the button to contact Human Resources with any follow-up questions you may have. Lesson 9 of 9 moniquegarcia Questions? Now that you've completed this course, we hope you feel better equipped to start your new role.

CONTACT New Employee Handbook Click on the button to download a PDF version of this course. DOWNLOAD Thanks for taking the time to complete this course!