How to spot scam messages or calls Scammers try to quickly gain your trust. They aim to pressure you into acting without thinking If a message or call makes you suspicious, stop and consider the language it uses. Scams often feature one or more of these tell-tale signs # Criminals often pretend to be important people or organisations to trick you into doing what they want # Criminals often threaten you with negative consequences if you don’t act immediately or quickly # Criminals often use panic, fear, curiosity or threatening language, make false claims of support, or tease you into wanting to find out more # Criminals often exploit current news stories, big events or specific times of year to make their scams seem more relevant v

How to check if a message is genuine Any doubts about a message, contact the person or organisation directly. Don’t use the numbers or address in the message – use the details from official sources All external emails will have the following header: “External – Think before opening any links or responding !” If you suspect you have received a phishing or scam email: !Do not open any attachments or click any links or carry out any requested action ! Please report or forward immediately to [email protected] or call the IT helpdesk number 020 3744 1960