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Dear friend, As the President of the Autonomous Community of Madrid and on behalf of its people, I would like to welcome you to Madrid. Nowadays, Madrid is one of the most prosperous and dynamic regions in Europe. It faces the future with optimism and has the best future prospects for those persons willing to make an effort. In Madrid no one is asked where they have come from, but instead where they are going. The key to success lies in the thousands of people like you that left their birthplace one day and came to Madrid to make their dreams come true and build a better future. Thus, today’s Madrid can be heralded the sum of all those people, their cultures, their traditions and their will. The result is a warm, friendly place, always grateful to all those people coming to work, live in harmony and give their best. For these reasons, we want to help you in your hardest moments, which normally are the first days in a host society. This is why we have published this Guide. This is a simple handbook aiming to answer the logical questions a newly-arrived person in Madrid may ask. I hope you will find this first steps guide of use in finding the support of the institutions on your arrival. This Guide hopes to fulfil its expectations – to keep making Madrid, thanks to your contribution, the sum of us all. Welcome!

Esperanza Aguirre Gil de Biedma President of the Community of Madrid

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Dear friend, I am delighted to introduce you to the First Steps Guide for Immigrants. In this second edition, you will find the necessary information to successfully start your migratory project and that of your family’s under way in the Autonomous Community of Madrid. Our aim at the Council for Immigration and Cooperation is to compile in these pages all the information and assessment about your legal rights and duties. Thus, you will learn the relevant proceedings in order to register yourself, claim healthcare, apply for residence and work permits, gain access to housing, the education system, social services and much more. This guide is an example of our common contribution to keep Madrid an open and welcoming region. As the Councillor for Immigration, I aim to provide you with all the possible tools, to help you feel as Madrilenian as possible. We are committed to the full integration of immigrants in our society, by sharing our lifestyle and benefitting from the advantages of an open, free and plural society. With your help, commitment and effort, we will continue to make Madrid an open and understanding region, together in respect and freedom. I have every faith that you will find your place and be happy here. To do so, you will have the support of the Community of Madrid, and this Guide is the first way to give it to you.

Javier Fernández-Lasquetty Blanc Councillor for Immigration and Cooperation

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INTRODUCTION What is this Guide? The “First Steps Guide” aims to be an easy-to-use tool and gives information about administrative proceedings and institutions as well as resources on immigration in the Community of Madrid.

Who is it for? This Guide aims to help all foreign people new in Madrid launch their new project of life in a safer and better-planned way.

Why? The newcomer needs to know the new reality they are living so as to develop this new stage of their life. This Guide packed with useful information will make their path to integration easier.

How can I apply? The “First Steps Guide” is the result of a comprehensive and highly updated data compilation, with the goal of describing in a simple and useful way the services provided by the organizations and institutions registered on it. The structure of the Guide intends to present up-to-date information in a simple, easy way. All the information has been arranged by subject (Registration and Housing, Public Health, Education, Documentation and Social Services, etc.), which are meant to be the “first steps” when arriving in the Community of Madrid. Each of these chapters includes a brief explanation of the service, resource or institution, together with phone numbers, addresses and web sites.

Our wish… We hope that this First Steps Guide will help clarify many of the doubts one encounters when arriving to the Community of Madrid and will be useful to all its users.

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GUIDE FIRST STEPS FOR IMMIGRANTS

CONSEJERÍA DE INMIGRACIÓN Y COOPERACIÓN

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INDEX

- First steps ……………………………………… 5 - Documentation, Residence and Work in Spain ………………………………… 12 - Registration and Housing…………………… 22 - Social Services ………………………………… 26 - Health ………………………………………… 54 - Education ……………………………………… 56 - Employment…………………………………… 72 - Women ………………………………………… 76 - Young people ………………………………… 78 - Family ………………………………………… 88 - Remittances and Personal Finances ……… 94 - Nationality …………………………………… 98 - Transport …………………………………… 102 - List of Embassies and Consulates ………… 108 - Frequently Asked Questions ……………… 126

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FIRST STEPS Where are you? Spain is one of the European Union Member States. The Community of Madrid is one of the so-called Autonomous Communities into which Spain is divided. It is situated in the centre of Spain. Madrid is capital both of the Community and of Spain. The Community of Madrid is made up of 179 municipalities. Each of these has a Town Hall in charge of organising its local services.

Language Spanish is the official language of Spain The other languages of Spain (such as Catalan, Basque or Galician) are also official in their respective Autonomous Communities according to their statutes.

Currency The Euro is the official currency of Spain. One US Dollar is approximately 0.73 Euro (rate as at 2007).

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Immigration You can ask for information about your rights or immigration proceedings from the administration services at: CITIZEN INFORMATION LINE 012 Monday to Friday from 8 am to 10 pm. Weekends and bank holidays from 10 am to 10 pm. www.madrid.org/inmigramadrid You can also have a look at these web sites and download the forms you need for free: - Ministerio de Trabajo y Asuntos Sociales (Ministry of Employment and Social Affairs): www.mtin.es - Ministerio del Interior (Ministry of Home Affairs) www.mir.es There are also many NGOs and charities that will be only too happy to offer you free guidance in your procedures regarding work permits, residence, family reunification, etc. If you want to know who they are, you may contact: CITIZEN INFORMATION LINE 012 Monday to Friday from 8 am to 10 pm. Weekends and bank holidays from 10 am to 10 pm. www.madrid.org/inmigramadrid

REMEMBER! Should you enlist the aid of a private service, you are strongly advised to always ask for the invoice prior to payment.

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FIRST STEPS GUIDE

Security According to Spanish law, every person having had an accident or been victim of an attack should report it immediately to the Police. In most cases you can make a formal complaint by filling out a form available in several languages. However, if the situation calls for it, the Police will be pleased to hire the services of an interpreter. If your passport has been stolen, you must certainly report it to the Police as well as to your country’s embassy in Spain. In such cases, foreigners in Spain are entitled to free legal assistance, should they lack financial resources. INFORMATION: 900 150 000 (Free call from a landline phone) COMPLAINTS: 902 102 112

PLEASE NOTE! - SERVICIO DE ATENCIÓN A VÍCTIMAS DE DELITOS (SAV) (CRIME VICTIM SUPPORT SERVICE) C/ Julián Camarillo, 11-3ª planta, 28071 Madrid García Noblejas (Social Workers): : 900 150 909 (Free call from a landline phone)

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Driving license Tourists in Spain They can drive if they have a: • Valid driving license • International Driving License, issued in their home country of origin their national license translated into Spanish. This requirement does not apply to licenses issued within the European Union. Spanish residents People with a residence permit in Spain can only drive with the previously mentioned documents during their first six months after obtaining the permit. After that, they will need a Spanish driving license in order to drive. Converting your driving license There are agreements to convert national driving licenses to Spanish license with the following countries: Andorra, Algeria, Argentina, Bolivia, Bulgaria, Chile, Colombia, Croatia, Dominican Republic, Ecuador, Japan, Morocco, Paraguay, Peru, Romania, South Korea, Switzerland, Uruguay and Venezuela. Driving licenses issued in Norway, Iceland and Liechtenstein are processed as EU licenses.

For further information and/or to make an appointment: - JEFATURA PROVINCIAL DE TRÁFICO (MADRID’S TRAFFIC DEPT.) C/ Arturo Soria, 143. 28043 Madrid : 91 301 85 00. : 91 301 84 84 Arturo Soria To arrange a meeting: 902 300 175. www.dgt.es

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PLEASE NOTE! Other procedures There are other public services in the Community of Madrid you can use to enquire about several procedures: - COMMUNITY OF MADRID IINFORMATION LINE: : 012 www.madrid.org Monday to Friday from 8 am to 10 pm Weekends and bank holidays from 10 am to 10 pm. If you are calling from outside Madrid, you can call: : 91 580 42 60 Saturdays: from 9 am to 1 pm 24 hour Information Line: : 91 580 42 55 - MADRID’S CITY HALL INFORMATION LINE:: : 010 www.munimadrid.es

- COMMUNITY OF MADRID SOCIAL SERVICES INFORMATION CONSEJERÍA DE FAMILIA Y ASUNTOS SOCIALES (COUNCIL FOR FAMILY AND SOCIAL AFFAIRS) C/ Alcalá, 63. 28014 Madrid : 91 420 69 04 / 91 420 69 00 Banco de España, Retiro

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- CITIZEN INFORMATION LINE : 012 Monday to Friday from 8 am to 10 pm. Weekends and bank holidays from 10 am to 10 pm. www.madrid.org • Emergency telephone : 112 • SUMMA. Madrid’s Medical Emergency Service : 112

REMEMBER! If you are not fluent in Spanish, ask a friend or a relative to come with you. You can use this Guide to write any doubts or queries you would like to make. If there is something you don’t understand, say so! Ask for a simpler explanation and take down any information that could be helpful. If you need an interpreter, there are some NGOs that offer this service and give information to immigrants. Also, the Citizen Information Line 012 provides a telephone information service in English, French, Romanian and Spanish specifically for the immigrant population. This service is available at the following times: Monday to Friday from 8 am to 10 pm. Saturdays from 10 am to 10 pm Sundays and bank holidays from 9 am to 2 pm

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PLEASE NOTE! COMRADE. COMMITEE FOR THE DEFENCE OF REFUGEES AND IMMIGRANTS IN SPAIN C/ Castillo Piñeiro, 10. Cuatro Caminos : 91 446 46 08 / 91 446 27 33 / 91 523 25 96 - MINISTERIO DE ASUNTOS EXTERIORES Y DE COOPERACIÓN. (Ministry of Foreign Affairs and Cooperation) Administrative Information Office. Offers information about Sworn Translators throughout Spain. www.mae.es

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DOCUMENTATION, RESIDENCE AND WORK IN SPAIN It is important to know that if you are on Spanish territory, you have both the right and the duty to keep all documentation certifying your identity and/or your situation in Spain. European Union, European Economic Area and Swiss citizens. If you are a citizen of any of the States listed below, you have the right to enter, leave, circulate and stay freely on Spanish territory, as well as participating in professional work or leisure activities of any kind, on somebody else’s behalf or your own, and to offer and receive services: Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Norway, Poland, Portugal, Slovakia, Slovenia, Sweden, Switzerland and United Kingdom. Once the transition period is expired, this list will also include citizens from Romania and Bulgaria.

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From 28th March 2007 EC citizens no longer have a Community Residence Card, as it has been replaced by the European Union Citizen Register. However, their non-EC relatives can still apply for the card. Thus, citizens from the EU and assimilated countries that stay in Spain for over 3 months must apply to register. Entry of Romania and Bulgaria in the European Union (1st January 2007). On 1st January 2007, two new countries entered the EU. From this date on, Romanian and Bulgarian citizens are also EC citizens. For a two-year period (i.e., until 1st January 2009), they won't be entitled to free movement of workers, although their administrative situation is regular and they can reside and freely move through the territory. They cannot be employed by a company, but they can be self-employed. Over this two-year transitional period, some people may have a previous work permit. In this case, procedures must be undertaken for their entry into the EU Citizen Register, which will state that they are authorized to work. In case of not having a previous work permit, entry into the register must be requested, together with an initial work permit, in case of having a job offer. On the other hand, if you wish to start working on your own account, you won’t need any previous permit to undertake a professional activity.

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Students To stay in Spain for study reasons: You must have a study visa issued by the Spanish Embassy or Consular Office in your country prior to your arrival in Spain. In order to obtain this visa, you must show proof of admission in a scientific or teaching institution, either public or private, officially acknowledged. This institution must have financial resources to pay for your tuition fees, maintenance and travel expenses. - Once in Spain, you must apply for the Alien Registration Card within a month of your arrival. For EC procedures (Romanian and Bulgarian citizens), student card, certificate application, etc., you must go to: - ALIENAGE AND DOCUMENTATION CENTRAL DEPARTMENT C/ General Pardiñas, 90. 28006-Madrid : 91 322 68 13 / 14 Office hours: 9 am to 2 pm and 4 pm to 7 pm (Monday to Thursday) Certificates, EC Citizens and EC cards for their relatives. - POLICE DEPARTMENT AT PLAZA DE CAMPILLO DEL MUNDO NUEVO (They deal with procedures for EC citizens and their relatives, as well as for students). Plaza del Campillo del Mundo Nuevo, 3. 28005 - Madrid : 91 322 68 19 (for appointments only) All EC citizens and their family, irrespective of their nationality, must call 902 565 701 to make an appointment and learn where they have to report.

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Non European Union nationals You are legally in Spain on a “stay” or Spain is your country of “residence”. What does “Stay” mean? If you are in Spain as a tourist (after a period of 3 months since entering the country) or with a visa or a student card, that means you are on “stay". What does “Residence” mean? What permit do I need to work? If you have a residence and work permit, EC Residence card, etc., your situation is that of residence. In all other cases, you may be in an irregular situation and therefore must apply for a permit. To do so, the best thing you can do is contact a professional who will help you according to your specific situation. In any case, we can tell you that you can apply for: Work permits: - Initial work and residence permit. To apply for it, you must go back to your country of origin and then return with a residence and work visa, as long as a company or employer applies for this permit and presents a job offer on your behalf. - Residence permit by means of involvement: there are several types, community involvement being the most usual. To apply for it you must prove you have a continuous three-year stay in Spain. You must also have a police clean record both in Spain and your country of origin, a work agreement and close relatives (parents, children or spouse) in a regular situation. If you don’t have a work agreement or family, you may still be eligible if you have a social integration report issued by the Social Services unit of your municipality.

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PLEASE NOTE! - DELEGACIÓN DEL GOBIERNO EN MADRID ÁREA DE TRABAJO Y ASUNTOS SOCIALES (GOVERNMENT’S LOCAL OFFICE IN MADRID. SOCIAL AFFAIRS AND WORK AREA) (For permits processed under the General Regime, work permits for exceptional reasons, duplicates, modifications, roots in Spain, etc.). C/ Serrano 69. 28016-Madrid : 902 11 11 44 (to make an appointment for first application and renewal of work and residence permits and roots). Metro Núñez de Balboa - DELEGACIÓN NORTE (ALCOBENDAS) C/ Fuego, 26. 28100-Alcobendas : 91 651 90 11. : 91 651 89 89 Metro Marqués de la Valdivia - DELEGACIÓN SUR (LEGANÉS) C/ San Nicasio, 31. 28911-Leganés : 902 11 11 44 Cita previa : Metro Leganés Central Other residence permits not related to work: - Residence permit for minors: if you are on a regular situation and your children are minors or disabled and have been in Spain for two years, you can apply for their residence, but you will need to prove that you have a work contract, a salary and a suitable house to take care of them. - Residence permit for family reunification: If you are renewing your first work permit, you may apply for family reunification in order to bring your parents, spouse or children (including disabled or minors under your guardianship and those of your spouse), by proving that you have resources (including a house) for their maintenance and their economic dependence on you. - This group also includes permits for humanitarian reasons, for victims of certain crimes, for health reasons, cooperation with the Law, etc. 16

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PLEASE NOTE! - GOVERNMENT’S LOCAL OFFICE IN MADRID. ALIENAGE SERVICE (For family reunification. Initial residence permits for exceptional reasons. Residence for minors. Revocation of expulsion, etc.) C/ García de Paredes, 65. 28010-Madrid : 902 11 11 44 (To make an appointment) Gregorio Marañón or Rubén Darío Where can I request my Alien Registration Card? You can ask request your Foreign ID Card at the Alien Department Offices or Police stations based on the province where you wish to settle down. You will need to show: - Proof of identity. - Receipt of fee payment. - The corresponding visa, obtained prior to your arrival in Spain, if applicable.

REMEMBER! The application for the Alien Registration Card must be submitted within one month of your arrival in Spain.

PLEASE NOTE! - BRIGADA PROVINCIAL DE EXTRANJERÍA Y DOCUMENTACIÓN (ALIENAGE AND DOCUMENTATION PROVINCIAL OFFICE) (Alien ID cards, inscription certificates, registration and return permits) C/ Avda. de los Poblados s/n. 28024-Madrid : 91 322 85 67 / 68. : 91 322 85 29

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(Application of residence renewal, permanent residence permits and stay permit extensions) C/ Luisa Fernanda, 18. 28008-Madrid : Ventura Rodríguez - FOREIGN SERVICE OFFICES They deal with applications and queries about: Community cards. Student cards. Roots in Spain. Alien Registration Cards. Fingerprints. Stay permit extension. Card issue and delivery. Card duplicates because of theft, loss or deterioration. Return permit. ALCALÁ DE HÉNARES C/ Cid Campeador, 1. 28801 Alcalá de Henares : 91 879 63 90 ALCOBENDAS Avda. de España, 52. 28100 Alcobendas : 91 659 20 67 / 66 ALCORCÓN C/ Zamora, 10. 28922 Alcorcón : 91 486 15 77 ARANJUEZ C/ San Antonio, 41. 28300 Aranjuez : 91 892 94 10 COSLADA C/ Guadalquivir, 16. 28823 Coslada : 91 674 67 50 FUENLABRADA Av. de los Ángeles, 9. 28940 Fuenlabrada : 91 492 08 21

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GETAFE C/ Churruca, 6. 28902 Getafe : 91 601 09 10 LEGANÉS Av. de la Universidad, 27. 28911 Leganés : 91 481 10 09 MÓSTOLES C/ Huesca, 13. 28934 Móstoles : 91 648 00 00 / 91 613 23 35 PARLA C/ Juan Carlos I, 2. 28980 Parla : 91 699 09 12. : 91 699 09 12 POZUELO DE ALARCÓN C/ Camino de las Huertas, 36. 28224 Pozuelo de Alarcón : 91 799 06 26 TORREJÓN DE ARDOZ C/ Hilados, 15 (Parque Cataluña) 28850 Torrejón de Ardoz : 91 678 17 98 To make an appointment regarding work permits, community involvement, family reunification and residence permits for minors: 902 11 11 44 Office at San Faustino, 23: atención de 9 a 14 horas. Information about renewals, forms and fees. Office at Manuel Luna 23 Comprehensive Foreign Service Office, information about non-work residence from 9 am to 2 pm. All other procedures need requested appointment. 19

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If you don’t have a work and/or residence permit, you need to regularize your situation. Get legal advice! Call the Citizen Information Line 012 www.madrid.org/inmigramadrid PLEASE NOTE! - OMBUDSMAN The Ombudsman is an institution aimed at defending the citizens’ rights and liberties from the actuation of any Administrative body. All the procedures carried out by the Ombudsman are completely free and no lawyer’s assistance is needed. Zurbano, 42. 28010 Madrid. Complaints: : 900 101 025 (round-the-clock) (Free call from a landline phone) Queries about complaints: : 91 432 79 00 Deaf and Heard of Hearing: : 91 432 79 75 For Immigration and Foreign Affairs: : 91 432 79 00 Rubén Darío www.defensordelpueblo.es [email protected]

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FIRST STEPS GUIDE

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REGISTRATION AND HOUSING By “registration” we mean enrolling in the “Municipal Register”, where all the inhabitants of a city or village are listed. Both Spanish nationals and foreigners can register, irrespective of their legal status. To register you need to provide your home details as well as a proof of residence (such as a tenancy agreement, a gas, electricity or telephone bill, etc.). If there is already a person of legal age registered in the same household, this person must also authorize the registration.

REMEMBER! This procedure is undertaken in the City Hall. If you are moving out, you must register in the new Municipality. If you are a foreigner from outside the EU and have no permanent residence permit, your registration must be renewed every two years. The municipality you are registered in is important, since all public and social services, as well as schooling and health centres, to name but a few, are organised according to geographical areas. You will gain access to the services offered by your municipality. If you are moving to a new house, you must register in the new Municipality. You will also have to renew the registration every two years if you are a non-EU national and have no permanent residence permit. Always ask for and keep the registration receipt, since it will be required for further procedures.

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Housing In the Community of Madrid you can gain access to housing both by buying or renting a property. You must know that there are regulations stating rights and duties of landlords and tenants alike.

REMEMBER! It is advisable that you carefully read all conditions in the agreement and not sign if you have any doubt, in which case you may seek for assistance in your City Hall or customer support organizations. Resident foreigners are entitled to benefits from the State housing system on the same conditions as Spanish nationals. The Community of Madrid has several services aiming at making the first access to housing easier: promotion of State-subsidized apartments (for rent and sale) and apartments for social integration (for rent), economic help to buy or rent a subsidized apartment, purchase or rent of public promotion houses. It is important that you know the regulations.

Should you have any queries regarding the conditions of the agreement get advice before signing. Call the Citizen Information Line 012 www.madrid.org/inmigramadrid

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PLEASE NOTE! - INSTITUTO DE LA VIVIENDA DE MADRID (MADRID’S HOUSING INSTITUTE) C/ Basílica, 23. 28020 Madrid : 91 580 91 00 / 90 83. Monday to Friday from 9 am to 2 pm. Nuevos Ministerios / Cuatro Caminos - OFICINA DE VIVIENDA DE LA COMUNIDAD DE MADRID (COMMUNITY OF MADRID HOUSING OFFICE) Avda. de Asturias, 28. 28029 Madrid : 012. Extension 1 Ventilla or Plaza de Castilla

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REMEMBER! Should you have any problem regarding housing or accommodation, do not hesitate to visit the nearest Social Service Centre and ask for information and assessment. Many City Halls have their own plans and offer help in terms of housing (see addresses in the next chapter).

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SOCIAL SERVICES These centres come under their corresponding City Hall and will inform, assess and help you solve any single problem you may have (help at home, assistance for the elderly, etc.). Should you have a personal, family or social problem of any kind, your nearest centre should be your first port of call. They will be happy to give you information about resources in your area as well as immigrants’ associations. You can go straight away to the Social Services Centre in the Municipality you are registered in. If you are not registered, you can go to the centre closest to your place and ask for information. Centros de Servicios Sociales Generales de la Comunidad de Madrid (Community of Madrid Social Services Centres) SUBDIRECTORATE-GENERAL FOR VOLUNTEERING, TERRITORIAL COORDINATION AND SOCIAL EMMERGENCY Territorial Coordination Area C/ Alcalá, 63, 4ª planta. 28014 MADRID : 91 420 69 35 Fax: 91 420 70 68 Office hours: From 9 am to 2 pm, from Monday to Friday Retiro and Banco de España Buses: 1, 2, 9, 15, 20, 51, 52, 146 Social Services Basic Network AREA 1: NORTH DISTRICT 1.01 NORTH-EAST CENTRO DE SERVICIOS SOCIALES ALCOBENDAS C/ Libertad, 6 - 28100 ALCOBENDAS : 91 663 70 01 Fax: 91 654 50 76 Office hours: Monday to Thursday from 9 am to 2 pm

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FIRST STEPS GUIDE CENTRO DE SERVICIOS SOCIALES ALGETE C/ Limón verde, 2. 28110 ALGETE : 916204918 and 916281472 Fax: 916280930 OFFICE HOURS: Monday, Wednesday and Friday from 9 am to 2 pm Tuesday and Thursday from 3 pm to 7 pm CENTRO DE SERVICIOS SOCIALES MANCOMUNIDAD 2016 C/ San Juan, 15. 28814 DAGANZO DE ARRIBA : 91 884 53 31 Fax: 91 884 56 53 Office hours: Monday from 9 am to 1.30 pm and Wednesday from 11.30 am to 1.30 pm Social assistance is provided straightaway in each of the following municipalities: - AJALVIR, Tel.: 918 844 047. Thursday from 9 am to 2 pm and Monday from 9 am to 12 noon - ALARPARDO, Tel.: 916 202 153. Tuesday from 9 am to 2 pm - CAMARMA DE ESTERUELAS, Tel.: 918 866 000. Monday and Thursday from 9 am to 2 pm and Tuesday from 9 am to 12 noon - COBEÑA, Tel.: 916 208 132. Monday and Tuesday from 9 am to 2 pm, Wednesday from 9 am to 12 noon - FRESNO DE TOROTE, Tel.: 918 791 379. Tuesday from 9 am to 2 pm - FUENTE EL SAZ, Tel.: 916 200 003. Monday and Thursday from 9 am to 2 pm, Tuesday from 9 am to 12 noon - PARACUELLOS DE JARAMA, Tel.: 916 580 001. Monday and Thursday from 9 am to 2 pm and Tuesday from 9 am to 11.30 am - BELVIS, Tel.: 916 580 001. Tuesday from 12 noon to 2 pm - RIBATEJADA, Tel.: 918 791 401. Thursday from 9 am to 2 pm - LOS SANTOS DE LA HUMOSA, Tel.: 918 848 060. Tuesday from 9 am to 2 pm - TALAMANCA DEL JARAMA, Tel.: 918 417 007. Monday from 9 am to 2 pm, Thursday from 9 am to 12 noon - VALDEAVERO, Tel.: 918 864 462. Wednesday from 9 am to 2 pm - VALDEOLMOS-ALALPARDO, Tel.: 916 202 649. Wednesday from 12.30 pm to 2 pm - VALDEPIÉLAGOS, Tel.: 918 416 135. Wednesday from 12 noon to 2 pm - VALDETORRES DEL JARAMA, Tel.: 918 415 164. Tuesday from 9 am to 1.30 pm

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U.T.S. DE SERVICIOS SOCIALES MECO PLAZA DE LA CONSTITUCIÓN, 1. 28880 MECO : 91 886 00 03 Fax: 91 886 11 43 Office hours: Monday to Wednesday from 10 am to 1 pm CENTRO DE SERVICIOS SOCIALES SAN SEBASTIÁN DE LOS REYES C/ Federico García Lorca, s/n (Urbanización Rosa de Luxemburgo) 28700 SAN SEBASTIÁN DE LOS REYES : 91 654 05 32 / 91 654 08 22 Fax: 91 654 68 24 Office hours: Monday and Wednesday from 9 am to 12 pm and Monday, Tuesday and Wednesday from 3.30 pm to 5.30 pm AREA 1: NORTH DISTRICT: 1.02 SIERRA CENTRO DE SERVICIOS SOCIALES COLLADO VILLALBA Plaza Príncipe de España, s/n. 28400 COLLADO VILLALBA : 91 850 69 11 / 91 850 69 61 Fax: 91 851 07 26 Office hours: Tuesday to Thursday from 9 am to 1.30 pm Monday to Wednesday from 4 pm to 7 pm CENTRO DE SERVICIOS SOCIALES COLMENAR VIEJO C/ Hoyo de Manzanares, 20. 28770 COLMENAR VIEJO : 91 846 12 10 Fax: 91 846 31 40 Office hours: Monday to Thursday from 9.30 am to 1.30 pm DENOMINACIÓN CENTRO DE SERVICIOS SOCIALES EL MOLAR C/ Remolino, 4. 28710 EL MOLAR : 91 841 10 65 Fax: 918 41 09 72 Office hours: Monday and Wednesday from 9 am to 2 pm -GUADALIX DE LA SIERRA, Tel.: 918 470 006. Tuesday and Thursday from 9 am to 2 pm -PEDREZUELA, Tel.: 918 433 053. Monday and Wednesday from 9 am to 2 pm -SAN AGUSTÍN DE GUADALIX, Tel.: 918 418 002. Tuesday and Thursady de 9 am to 1.30 pm

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CENTRO DE SERVICIOS SOCIALES LA MALICIOSA C/ Recaredo Collar, 6. 28440 GUADARRAMA : 91 854 35 82 / 91 854 84 41 / 91 854 12 17 Fax: 91 854 88 14 Office hours: Monday, Wednesday and Thursday from 9 am to 2.30 pm -BECERRIL DE LA SIERRA, Tel.: 918 538 006. Friday from 9 am to 2.30 -CERCEDILLA, Tel.: 918 522 269. Monday and Thursday from 9 to 2.30 -COLLADO MEDIANO, Tel.: 918 598 105. Thursday from 9 to 2.30 -LOS MOLINOS, Tel.: 918 551 013. Wednesday from 9 a 2.30 -NAVACERRADA, Tel.: 918 560 006. Wednesday from 12 noon to 2.30

pm pm pm pm pm

PUNTO DE ATENCION DE SERVICIOS SOCIALES LA CABRERA Plaza Concepción, 1. 28751 LA CABRERA : 91 868 82 93 Fax: 91 868 81 27 Office hours: Tuesday from 10 am to 1 pm CENTRO DE SERVICIOS SOCIALES MANCOMUNIDAD SIERRA NORTE Avenida de Madrid, 32. 28752 LOZOYUELA : 91 869 43 37 / 91 869 45 12 Fax: 91 869 40 92 Office hours: Wednesday from 12.30 pm to 2.30 pm Social assistance is provided straightaway in each of the following municipalities: -ALAMEDA DEL VALLE, Tel.: 918 691 289. Tuesday from 9 am to 1 pm -LA ACEBEDA, Tel.: 918 699 107. Thursday from 11 am to 12 noon -EL ATAZAR, Tel.: 918 686 098. Monday from 11 am to 1.30 pm -EL BERRUECO, Tel.: 918 694 337. Monday from 11.30 am to 2 pm -BERZOSA DEL LOZOYA, Tel.: 918 687 031. Wednesday from 12.30 pm to 2 pm -BRAOJOS, Tel.: 918 680 427. Tuesday from 10.30 am to 1 pm -BUITRAGO DEL LOZOYA, Tel.: 918 680 348. Wednesday from 8.30 am to 3 pm -BUSTARVIEJO, Tel.: 918 482 343. Wednesday from 11 am to 2 pm -CABANILLAS DE LA SIERRA, Tel.: 918 439 003. Tuesday from 10 am to 12 noon -CANENCIA, Tel.: 918 687 511. Wedneday from 11 am to 2.30 pm -CERVERA DE BUITRAGO, Tel.: 918 687 117. Thursday from 12.30 pm to 2 pm -GARGANTA DE LOS MONTES, Tel.: 918 694 136. Tuesday from 9.30 am to12 noon 29

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- GASCONES, Tel.: 918 680 572. Thursday from 12 noon to 2 pm - LA HIRUELA, Tel.: 918 697 328. Monday frm 11.30 am to 1 pm - HORCAJO DE LA SIERRA, Tel.: 918 686 575. Wednesday from 12.30 pm to 2 pm - HORCAJUELO, Tel.: 918 697 022. Tuesday from 10 am to 12 noon - LOZOYA, Tel.: 918 693 029. Thursday from 9 am to 1 pm - MADARCOS, Tel.: 918 681 143. Wednesady from 11 am to 12 noon - MAMÉS - MONTEJO DE LA SIERRA, Tel.: 918 697 008. Wednesday from 11.30 am to 2.30 pm - NAVALAFUENTE, Tel.: 918 432 275. Tuesday from 12.30 pm to 2 pm - PATONES, Tel.: 918 432 026. Wednesday from 10 am to 1.30 pm - PINILLA DE BUITRAGO - PINILLA DEL VALLE, Tel.: 918 694 337. Wednesday from 9 am to 1 pm - PIÑUÉCAR, Tel.: 918 680 504. Thursday from 10 am to 12 noon - PRÁDENA DEL RINCÓN, Tel.: 918 697 250. Tuesday from 12.15 pm to 2 pm - PUEBLA DE LA SIERRA, Tel.: 918 697 254. Tuesday from 11 am to 12.30 pm - CINCO VILLAS, Tel.: 918 680 904. Tuesday from 1.30 pm to 2.30 pm - PAREDES, Tel.: 918 687 114. Monday from 10.30 am to 12 noon - PUENTES VIEJAS, Tel.: 918 680 267 - SERRADA, Tel.: 918 687 112. Wednesday from 10.30 am to 12 noon - RASCAFRÍA, Tel.: 918 691 053. Monday from 9 am to 3 pm - REDUEÑA, Tel.: 918 694 337. Tuesday from 12.30 pm to 2 pm - ROBLEDILLO DE LA JARA, Tel.: 918 687 180. Thursday from 10.30 am to 12 pm - ROBREGORDO, Tel.: 918 699 045. Monday from 12.30 pm to 2 pm - LA SERNA DEL MONTE, Tel.: 918 680 485. Thursday from 10 am to 12 noon - SIETEIGLESIAS, Tel.: 918 694 561 - SOMOSIERRA, Tel.: 918 699 248. Monday from 10.30 am to 12 noon - TORRELAGUNA, Tel.: 918 430 655. Tuesday and Wednesday from 9 am to 2 pm, Thursday frm 9 am to 11 am - TORREMOCHA DEL JARAMA, Tel.: 918 431 946. Thursday from 11.30 am to 3 pm - VALDEMANCO, Tel.: 918 481 174. Monday from 11 am to 2 pm - EL VELLÓN, Tel.: 918 413 216. Tuesday from 11.30 am to 2.30 pm and Thursday from 9 am to 2 pm 30

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- VENTURADA, Tel.: 918 439 212. Tuesday from 10 am to 12 noon - VILLAVIEJA DEL LOZOYA, Tel.: 918 680 341. Tuesday from 10 am to 12.30 pm

CENTRO DE SERVICIOS SOCIALES LAS CAÑADAS C/ Paloma, 1. 28791 SOTO DEL REAL : 91 848 00 70 Fax: 91 847 86 55 Office hours: Monday to Friday from 9 am to 3 pm - EL BOALO, Tel.: 918 559 025. Wednesday and Thursday from 10 am to 3 pm - MANZANARES EL REAL. Tel.: 918 527 269. Monday and Tuesday from 10 am to 3 pm - MIRAFLORES DE LA SIERRA, Tel.: 918 444 111

CENTRO DE SERVICIOS SOCIALES MANCOMUNIDAD THAM C/ Carlos Picabea, 1 - 3º. 28250 TORRELODONES : 91 856 21 50 Fax: 91 856 21 52 Office hours: Monday to Friday from 11 am to 2 pm - ALPEDRETE, Tel.: 918 508 080. Monday to Friday from 11 am to 2 pm - MORALZARZAL, Tel.: 91 842 75 40. Monday to Friday from 11 am to 2 pm - HOYO DE MANZANARES, Tel.: 9185 67 874. Monday, Wednesday and Friday from 11 am to 2 pm

CENTRO DE SERVICIOS SOCIALES TRES CANTOS Plaza de la Estación, 4. 28760 TRES CANTOS : 91 293 81 91 Fax: 91 293 81 60 Office hours: Monday to Friday from 10 am to 2 pm AREA 2: WEST DISTRICT: 2.01 ALCORCÓN CENTRO DE SERVICIOS SOCIALES ALCORCÓN C/ General Dávila, 1 y 3. 28924 ALCORCÓN : 91 610 66 11 / 91 610 67 97 / 91 612 68 09 / 91 612 88 00 Fax: 91 642 53 11 Office hours: Monday to Thursday from 9 am to 3 pm

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CENTRO DE SERVICIOS SOCIALES ALCORCÓN Plaza del Tejar, 4. 28921 ALCORCÓN : 91 664 85 03 / 04 Fax: 91 664 84 97 Office hours: Monday to Thursday from 9 am to 3 pm AREA 2: WEST DISTRICT: 2.02 MÓSTOLES CENTRO DE SERVICIOS SOCIALES MÓSTOLES C/ Juan XXIII, 6. 28938 MÓSTOLES : 91 618 51 51 Fax: 91 618 43 61 Office hours: Monday to Thursday from 8.30 am to 3 pm and from 4 pm to 6 pm (Social Work Unit, everyday) Services by zone are provided by the following Social Work Units in Móstoles: Juan XXIII, 6. 28938. Tel.: 916 185 151 Fax: 916 184 361 Monday to Thursday from 9.30 am to 3 pm Gran Capitán, 22. 28933. Tel.: 916 643 525 Fax: 916 184 361 Monday to Thursday from 8.30 am to 3 pm Parque Liana, s/n. 28935. Tel.: 916 646 573 Fax: 916 189 836 Monday to Thursday from 8.30 am to 3 pm Libertad, 34. 28937. Tel.: 916 475 341 Fax: 916 469 086 Monday to Thursday from 8.30 am to 3 pm AREA 2: WEST DISTRICT: 2.03 NOROESTE CENTRO DE SERVICIOS SOCIALES DE GALAPAGAR C/ Juan Fraile, 1. 28260 GALAPAGAR : 91 858 57 28 Fax: 91 858 78 06 Office hours: Monday to Friday from 9 am to 2 pm and from 4 pm to 6.30 pm CENTRO DE SERVICIOS SOCIALES MAJADAHONDA C/ Mieses, 16. 28220 MAJADAHONDA : 91 634 91 29 / 91 634 91 00 Fax: 91 634 91 25 Office hours: Monday to Friday from 11 am to 1.30 pm and Monday to Thursday from 4 pm to 8 pm 32

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CENTRO DE SERVICIOS SOCIALES LAS ROZAS DE MADRID C/ Comunidad de la Rioja, 2. 28230 LAS ROZAS DE MADRID : 91 637 72 95 / 91 637 72 63 / 91 637 73 43 Fax: 91 637 02 00 Office hours: Monday to Friday from 9.30 am to 2 pm and from 4 pm to 8 pm Social services by zone is also directly provided by each of the following Social Services Care Points: - LAS MATAS, Tel.: 916 303 908. Monday to Friday from 9 am to 3 pm CENTRO DE SERVICIOS SOCIALES POZUELO DE ALARCÓN Avda. Europa, 19, Edificio 1, Planta Baja. 28224 POZUELO DE ALARCÓN : 91 398 40 00 Fax: 91 398 40 05 Office hours: Monday to Friday from 9 am to 2 pm CENTRO DE SERVICIOS SOCIALES MANCOMUNIDAD SIERRA OESTE C/ Juan de Toledo, 27, Planta Baja (Access through c/ Santa Rita, 2) 28200 SAN LORENZO DE EL ESCORIAL : 91 896 07 05 / 91 896 04 15 Fax: 91 896 04 05 Office hours: Monday and Wednesday from 10 am to 2 pm Social assistance is provided straightaway in each of the following municipalities: - COLMENAREJO, Tel.: 91 858 99 82. Monday from 10 am to 12.30 pm and Wednesday from 10 am to 2 pm - EL ESCORIAL, Tel.: 91 890 72 09. Monday and Wednesday from 10 am to 2 pm - FRESNEDILLAS DE LA OLIVA, Tel.: 91 898 91 21. Monday from 10 am to 12.30 pm - NAVALAGAMELLA, Tel.: 91 898 80 08. Monday from 10 am to 12.30 pm - ROBLEDO DE CHAVELA, Tel.: 91 899 59 61. Wednesday from10 am to 2 pm and Monday from 10 am to 12.30 pm - S. MARÍA DE LA ALAMEDA (station), Tel.: 91 899 95 14. Tuesday from 12 noon to 2 pm - STA. MARÍA DE LA ALAMEDA (Town), Tel.: 91 899 90 12. Tuesday from 12 noon to 2.30 pm - VALDEMAQUEDA, Tel.: 91 898 47 29. Thursday from 10 am to 12.30 pm - VALDEMORILLO, Tel.: 91 899 37 34. Tuesday from 10 am to 2 pm and Thursday from 10 am to 12.30 pm

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- ZARZALEJO (TOWN), Tel.: 91 899 21 82.Tuesday from 11.30 am to 2 pm - ZARZALEJO (STATION), Tel.: 91 899 24 71. Tuesday from 10 am to 11.15 am - ROBLEDONDO, Tel.: 91 890 39 40. Tuesday from 1 pm to 2 pm AREA 2: WEST DISTRICT: 2.04 SOUTH-WEST CENTRO DE SERVICIOS SOCIALES NAVALCARNERO C/ Libertad, 6. 28600 NAVALCARNERO : 91 811 00 65 / 91 810 12 56 / 91 811 23 12 / 91 810 12 51 Fax: 91 811 34 88

Office hours: Monday to Friday from 10 am to 2 pm and from 4 pm to 6 pm - EL ÁLAMO, Tel.: 918 110 065. Monday, Wednesday and Friday from 10 am to 2 pm - SEVILLA LA NUEVA, Tel.: 918 130 061. Monday, Tuesday and Wednesday from 10 am to 2 pm

- VILLAMANTA, Tel.: 918 110 065. Tuesday, Wednesday and Friday from 10 am to 2 pm

- VILLAMANTILLA, Tel.: 918 110 065. Thursday from 10 am to 2 pm - VILLANUEVA DE PERALES, Tel.: 918 110 065. Monday from 10 am to 2 pm CENTRO DE SERVICIOS SOCIALES MANCOMUNIDAD LOS PINARES Carretera de ávila, 1. 28680 SAN MARTÍN DE VALDEIGLESIAS : 91 861 09 61 / 91 861 28 85 Fax: 91 861 28 70 Office hours: Monday, Wednesday and Thursday from 9 am to 3 pm Social assistance is provided straightaway in each of the following municipalities: - ALDEA DEL FRESNO, Tel.: 918 610 961. Monday from 9 am to 1 pm - CADALSO DE LOS VIDRIOS, Tel.: 918610961. Monday from 9 am to 1 pm - CENICIENTOS, Tel.: 918 610 961. Tuesday from 9 am to 1 pm - CHAPINERÍA, Tel.: 918 610 961. Wednesday from 9 am to 1 pm - COLMENAR DE ARROYO, Tel.: 918 651 102. Thursday from 9 am to 1 pm - NAVAS DEL REY, Tel.: 918 610 961. Monday from 9 am to 1 pm - PELAYOS DE LA PRESA, Tel.: 918 610 961. Tuesday from 9 am to 1 pm - LAS ROZAS DE PUERTO REAL, Tel.: 918 610 961. Thursday from 9 am to 1 pm - VILLA DEL PRADO, Telf.: 918 612 885. Tuesday and Thursday from 9 am to 1 pm

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FIRST STEPS GUIDE CENTRO DE SERVICIOS SOCIALES VILLAVICIOSA DE ODÓN Avda. Príncipe de Asturias, 199. 28670 VILLAVICIOSA DE ODÓN : 91 616 38 53 Fax: 91 616 42 12 Office hours: Monday to Friday from 9 am to 12 noon CENTRO DE SERVICIOS SOCIALES BOADILLA DEL MONTE C/ Arco, 4. 28660 BOADILLA DEL MONTE : 91 632 49 10 Fax: 91 633 47 28 Office hours: Monday to Friday from 9 am to 13 noon CENTRO DE SERVICIOS MANCOMUNIDAD LA ENCINA C/ Molino, 2. 28691 VILLANUEVA DE LA CAÑADA : 91 811 76 50 Fax: 91 812 54 41 Office hours: Monday to Friday from 9 am to 12 noon Social assistance is provided straightaway in each of the following municipalities: - BRUNETE, Tel.: 918 158 580. Monday, Thursday and Friday from 12 noon to 2.30 pm - QUIJORNA, Tel.: 918 168 377. Tuesday and Thursday from 9 am to 11 pm - VILLANUEVA DE LA CAÑADA, Tel.: 918 117 650. Monday, Wednesday and Friday from 9 am to 12 noon and Tuesday from 12 noon to 1.30 pm - VILLANUEVA DEL PARDILLO, Tel.: 918 100 613. Tuesday, Wednesday and Thursday from 9 am to 12 noon

AREA 3: SOUTH DISTRICT: 3.01 FUENLABRADA CENTRO DE SERVICIOS SOCIALES FUENLABRADA: HISPANIDAD Avenida de la Hispanidad, 1. 28940 FUENLABRADA : 91 492 28 00 Fax: 91 697 80 36 Office hours: Monday, Tuesday and Thursday from 9 am to 1 pm and Monday to Thursday from 4 pm to 7.30 pm (scheduled appointments only) CENTRO DE SERVICIOS SOCIALES FUENLABRADA: NORTE C/ Pinto, 10. 28940 FUENLABRADA : 91 697 66 00 Fax: 91 690 99 50 Office hours: Tuesday, Wednesday and Thursday from 9 am to 1 pm and Monday, Tuesday and Thursday from 4 pm to 7.30 pm (scheduled appointments only) 35

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CENTRO DE SERVICIOS SOCIALES FUENLABRADA: EUROPA Avenida de Europa, 7. 28940 FUENLABRADA : 91 690 75 46 Fax: 91 690 94 94 Office hours: Monday, Wednesday and Thursday from 9 am to 1 pm and Monday to Thursday from 4 pm to 7.30 pm (scheduled appointments only) CENTRO DE SERVICIOS SOCIALES FUENLABRADA: PLAZA DE LAS ARTES Plaza de las Artes, 1 (Loranca). 28942 FUENLABRADA : 91 604 50 58 Fax: 91 604 50 57 Office hours: Monday and Tuesday from 9.30 am to 2 pm and Wednesday and Friday from 5 to 7 pm (scheduled appointments only) AREA 3: SOUTH DISTRICT: 3.02 GETAFE CENTRO DE SERVICIOS SOCIALES GETAFE: HOSPITALILLO C/ Hospital de San José, 4. 28901 GETAFE : 91 202 79 67 Fax: 91 696 97 71 Services by zone are provided by the following Social Work Units in Getafe (scheduled appointments):

CENTRO DE SERVICIOS SOCIALES GETAFE: LAS MARGARITAS Avenida de las Ciudades, 11. 28901GETAFE : 91 682 33 57 / 91 682 34 45 Fax: 91 683 04 94 Office hours: Tuesday and Thursday from 10 am to 3 pm Services by zone are also provided by the following Social Services Care Centres: - SECTOR III. Avda. Arcas del agua, s/n. Tel.: 916 822 611 Fax: 916 839 906. Tuesday and Thursday from 10 am to 3 pm

- SAN ISIDRO. C/ Leoncio Rojas, 18. Tel.: 916 833 300 Fax: 916 018 878 Tuesday and Thursday from 10 am to 3 pm

- EL BERCIAL. Avda. de Buenos Aires, 2. Tel.: 916 817 690 Fax: 916 835 872 Tuesday from 10 am to 3 pm - JUAN DE LA CIERVA. Pza Provincias, s/n. Tel.: 916 812 510 Fax: 916 821 265. Tuesday and Thursday from 10 am to 3 pm - ALHÓNDIGA. C/ Jilguero s/n. Tel.: 916 820 012 Fax: 916 959 504 Tuesday and Thursday from 10 am to 3 pm 36

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- PERALES RÍO. Avda. Fco. Chico Méndez s/n. Tel.: 916 847 060 Fax: 916 847 121. Tuesday from 10 am to 15 pm

AREA 3: SOUTH DISTRICT: 3.03 LEGANÉS CENTRO DE SERVICIOS SOCIALES LEGANÉS: ZONA CASCO SAN NICASIO C/ Juan Muñoz, 9. 28911 LEGANÉS : 91 248 92 92 Fax: 91 694 46 12 Office hours: Tuesday and Thursday from 9 am to 2 pm (scheduled appointments only) CENTRO DE SERVICIOS SOCIALES LEGANÉS: ZONA LA FORTUNA C/ San Amado, 20. 28917 LEGANÉS : 91 248 95 21 Fax: 91 248 95 22 Office hours: Tuesday and Thursday from 9 am to 2 pm (scheduled appointments only) CENTRO DE SERVICIOS SOCIALES LEGANÉS: ZONA ZARZAQUEMADA C/ Mayorazgo, 27. 28915 LEGANÉS : 91 248 92 10 Fax: 91 248 92 02 Office hours: Tuesday and Thursday from 9 am to 2 pm (scheduled appointments only) AREA 3: SOUTH DISTRICT: 3.04 MEDIO SUR CENTRO DE SERVICIOS SOCIALES MANCOMUNIDAD SUROESTE C/ Miguel Hernández, 8. 28971 GRIÑÓN : 91 814 16 22 Fax: 91 814 16 13 Social assistance is provided straightaway in each of the following municipalities: - ARROYOMOLINOS, Tel.: 916 095 758. Monday from 10 am to 1 pm and Wednesday from 9 am to 11 pm - BATRES, Tel.: 918 120 685. Wednesday from 12 noon to 1 pm - CASARRUBUELOS, Tel.: 918 167 006. Thursday from 12 noon to 1 pm - CUBAS DE LA SAGRA, Tel.: 918 142 234. Wednesday from 10 am to 1 pm - GRIÑÓN, Tel.: 918 141 622. Wednesday from 12 noon to 1.30 pm and Friday from 10 am to 11.30 am 37

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- HUMANES DE MADRID, Tel.: 914 982 106. Monday and Thursday from 9 am to 1 pm

- MORALEJA DE ENMEDIO, Tel.: 916 094 653 Wednesday from 12 am to 1.30 pm and Friday from 10 am to 1 pm

- SERRANILLOS DEL VALLE, Tel.: 918 138 227. Thursday from 10 am to 11.30 am - TORREJÓN DE LA CALZADA, Tel.: 918 169 096. Monday from 10 am to 1 pm and Wednesday from 9 am to 11 am

- TORREJÓN DE VELASCO, Tel.: 918 161 024. Wednesday from 10 am to 11.30 am and Friday from 12 noon to 1.30 pm

CENTRO DE SERVICIOS SOCIALES PARLA C/ Ramón y Cajal, 5 Posterior. 28980 PARLA : 91 698 02 61 Fax: 91 605 41 86 Office hours: Tuesday, Wednesday and Thursday from 9 am to 1 pm (scheduled appointments only) Services by zone are provided by the following Social Work Units in Parla: - ZONE A: C/ Pablo Casal, s/n (Merca II), Tel.: 916 055 269 Fax: 916 056 010 Tuesday, Wednesday and Thursday from 9 am to 1 pm (scheduled appointments only) - ZONE B: C/ Purísima Concepción, 1. Tel.: 916 051 092 Fax: 916 051 088 Tuesday, Wednesday and Thursday from 9 am to 1 pm (scheduled appointments only)

CENTRO DE SERVICIOS SOCIALES PINTO C/ Federico García Lorca, 12. 28320 PINTO : 91 248 38 00 Fax: 91 248 37 10 Office hours - ZONE A: Monday from 9.30 am to 1.30 pm and Tuesday from 9.30 am to 2.30 pm Office hours - ZONE B: Wednesday from 9.30 am to 1.30 pm and Friday from 9.30 am to 2.30 pm Everyday: from 9.30 am to 2.30 pm (scheduled appointments only) CENTRO DE SERVICIOS SOCIALES PINTO: PARQUE DE EUROPA C/ Italia, 6. 28320 PINTO : 91 248 38 07 Fax: 91 248 37 10 Office hours: Everyday from 9.30 am to 2.30 pm (scheduled appointments only) 38

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AREA 4: ESTE DISTRITO: 4.01 CENTRO ESTE CENTRO DE SERVICIOS SOCIALES COSLADA Plaza Mayor, 35. 28820 COSLADA : 91 627 82 00 - Extension: 296 Fax: 91 627 83 78 Office hours: Tuesday from 9 am to 14 pm CENTRO SEGREGADO U.T.S. COSLADA Avenida de Madrid, s/n. 28820 COSLADA : 91 671 63 28 Fax: 91 671 63 28 Office hours: Tuesday from 9 am to 14 pm CENTRO DE SERVICIOS SOCIALES MANCOMUNIDAD MEJORADA-VELILLA Plaza de España, 1. 28840 MEJORADA DEL CAMPO : 91 679 33 27 / 91 679 33 56 Fax: 91 679 26 74 Office hours: Tuesday and Thursday from 9 am to 1.30 pm Social assistance is provided straightaway in each of the following municipalities: - VELILLA DE SAN ANTONIO, Tel.: 91 660 78 24. Tuesday and Thursday from 9 am to 1.30 pm

CENTRO DE SERVICIOS SOCIALES SAN FERNANDO DE HENARES Avda. de Irún, s/n. 28830 SAN FERNANDO DE HENARES : 91 674 01 14 Fax: 91 674 03 23 Office hours: Monday and Wednesday from 9 am to 12 noon CENTRO DE SERVICIOS SOCIALES TORREJÓN DE ARDOZ Avda. Virgen de Loreto, 2. 28850 TORREJÓN DE ARDOZ : 91 656 69 12 Fax: 91 677 85 13 Office hours: Monday to Thursday from 10 am to 2 pm AREA 4: ESTE DISTRITO: 4.02 MEDIO-ESTE CENTRO DE SS. SOCIALES ALCALÁ DE HENARES: PLAZA DE NAVARRA C/ Sigüenza, s/n. 28804 ALCALÁ DE HENARES : 91 880 27 33 Fax: 91 880 76 32 39

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Office hours: Tuesday and Thursday from 9 am to 2 pm City Hall Division Plaza Cervantes, 12 (Admin Manager and Admin Officer) : 91 888 33 00 - Extension: 1314 Admin. Manager Office Hours: Monday, Wednesday and Thursday at the City Hall; Tuesday and Friday at the Centre. CENTRO DE SERVICIOS SOCIALES MANCOMUNIDAD ESTE DE MADRID C/ El Moral, 29. 28510 CAMPO REAL : 91 873 33 38 / 91 873 34 14 Fax: 91 873 35 96 Office hours: Monday from 10 am to 2 pm, Thursday from 12 noon to 2 pm and Wednesday afternoon for scheduled appointments only Social assistance is provided straightaway in each of the following municipalities: - AMBITE, Tel.: 918 72 2280. Wednesday from 11 am to 1.30 pm - LOECHES, Tel.: 918 867 030. Monday and Thursday from 10 am to 2 pm and Wednesday afternoon for scheduled appointments only - NUEVO BAZTÁN, Tel.: 918 733 414. Monday from 10 am to 2 pm, Thursday from 12 noon to 2 pm and Wednesday afternoon for scheduled appointments only - OLMEDA DE LAS FUENTES, Tel.: 918 735 254. Wednesday from 10 am to 12 noon - POZUELO DEL REY, Tel.: 918 725 217. Wednesday from 12 am to 2 pm - VILLAR DEL OLMO, Tel.: 918 732 161. Wednesday from 10 am to 2 pm

CENTRO DE SERVICIOS SOCIALES TORRES DE LA ALAMEDA C/ Mayor, 42. 28813 TORRES DE LA ALAMEDA : 91 886 82 59 Fax: 91 886 82 59 Office hours: Monday and Wednesday from 9 am to 12 noon and Tuesday from 9 am to 2 pm - ANCHUELO, Tel.: 918 840 076. Monday from 11.30 am to 2 pm - CORPA, Tel.: 918 859 228. Wednesday from 12 noon to 2 pm - PEZUELA DE LAS TORRES, Tel.: 918 869 080. Tuesday from 12 noon to 2 pm - SANTORCAZ, Tel.: 918 840 001. Monday from 9 am to 11.30 am - VALVERDE DE ALCALÁ, Tel.: 918 859 351. Monday from 12 noon to 2 pm - VILLALBILLA, Tel.: 918 859 002. Wednesday from 9 am to 2 pm - VILLALBILLA (URB. PEÑAS ALBAS) Tel.: 918 792 818. Tuesday from 9 am to 11 am 40

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AREA 4: ESTE DISTRITO: 4.03 SURESTE CENTRO DE SERVICIOS SOCIALES ARANJUEZ C/ Primero de Mayo, 1. 28300 ARANJUEZ : 91 892 16 93 / 91 892 15 46 Fax: 91 892 15 76 Office hours: Monday, Tuesday, Thursday and Friday from 10 am to 1.30 pm CENTRO SOCIAL LAS AVES (ZONA OESTE) C/ Zorzales, 17 Bajo. Office hours: Monday, Tuesday, Thursday and Friday from 10 am to 1.30 pm CENTRO DE SERVICIOS SOCIALES ARGANDA DEL REY C/ Virgen del Pilar, 1. 28500 ARGANDA DEL REY : 91 870 07 49 / 91 871 13 44 - Extension: 296 Fax: 91 875 72 17 Office hours: Monday to Thursday from 10 am to 2 pm PUNTO DE ATENCIÓN DE SERVICIOS SOCIALES ARGANDA: LA POVEDA C/ Monte Alegre, 11. 28500 ARGANDA DEL REY : 91 870 20 95 / 91 871 13 44 Fax: 91 875 72 17 Office hours: Monday from 10 am to 2 pm CENTRO DE SERVICIOS SOCIALES MANCOMUNIDAD LAS VEGAS Avenida del Generalísimo, 24, 2º. 28370 CHINCHÓN : 91 893 50 51 / 91 894 06 37 Fax: 91 893 51 97 Office hours: Tuesday and Thursday from 10 am to 12.30 pm Social assistance is provided straightaway in each of the following municipalities: - CIEMPOZUELOS, Tel.: 918 931 861. Tuesday and Thursday from 9.30 am to 12 noon - COLMENAR DE OREJA, Tel.: 918 943 612. Tuesday and Thursday from 9 am to 12 noon - MORATA DE TAJUÑA, Tel.: 918 730 776. Tuesday and Thursday from 10 am to 2 pm - SAN MARTÍN DE LA VEGA, Tel.: 918 946 544. Tuesday and Thursday from 9 to 12.30 pm 41

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- TITULCIA, Tel.: 918 010 493. Wednesday from 10 am to 2 pm - VILLACONEJOS, Tel.: 918 938 905. Tuesday and Thursday from 9 am to 11.30 am CENTRO DE SERVICIOS SOCIALES RIVAS VACIAMADRID C/ Acacias, 122. 28529 RIVAS VACIAMADRID : 91 666 60 49 / 91 666 65 39 Fax: 91 666 81 15 Office hours: Monday to Thursday from 10 am to 2 pm Old town: Tuesday from 10 am to 2 pm (91 670 03 29). CENTRO DE SERVICIOS SOCIALES VALDEMORO C/ Eloy López de Lerena, 20. 28340 VALDEMORO : 91 809 96 39 / 91 809 98 90 Fax: 91 809 96 45 Office hours: Monday to Thursday from 9 am to 1.30 pm CENTRO DE SERVICIOS SOCIALES MANCOMUNIDAD MISECAM C/ Luis de Requesens, 2. 28590 VILLAREJO DE SALVANÉS : 91 874 48 41 / 91 874 43 79 Fax: 91 874 47 31 Office hours: Wednesday from 9.30 am to 2 pm and Friday from 9 am to 11.30 am Social assistance is provided straightaway in each of the following municipalities: - BELMONTE DEL TAJO, Tel.: 918 747 215. Thursday from 10 am to 11.30 am - BREA DEL TAJO, Tel.: 918 721 013. Friday from 9.30 am to 11 am - CARABAÑA, Tel.: 918 723 211. Wednesday from 9 am to 12.30 pm - ESTREMERA, Tel.: 918 721 388. Wednesday from 9.30 am to 11.30 am - FUENTIDUEÑA DE TAJO, Tel.: 918 728 002. Wednesday from 9.30 am to 12.30 pm - ORUSCO DE TAJUÑA, Tel.: 918 724 172. Tuesday from 10 am to 11.30 am - PERALES DE TAJUÑA, Tel.: 918 748 681. Tuesday from 9.30 am to 12.30 pm - TIELMES DE TAJUÑA, Tel.: 918 746 002. Thursday from 10 am to 1 pm - VALDARACETE, Tel.: 918 739 590. Friday from 10 am to 11.30 am - VALDELAGUNA, Tel.: 918 937 099. Monday from 10 am to 11.30 am - VALDILECHA, Tel.: 918 738 381. Tuesday from 10.30 am to 12.30 pm - VILLAMANRIQUE DE TAJO, Tel.: 918 727 186. Monday from 10 am to 11.30 am

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AREA 5: MADRID CAPITAL DISTRITO 01 - CENTRO CENTRO DE SERVICIOS SOCIALES PUERTA DE TOLEDO C/ La Paloma, 39. 28005 MADRID : 91 588 50 67 / 91 588 50 68 / 91 588 50 69 Fax: 91 588 07 84 DISTRITO 01 - CENTRO CENTRO DE SERVICIOS SOCIALES DIVINO PASTOR C/ Divino Pastor, 7. 28004 MADRID : 91 588 88 18 Fax: 91 588 88 98 DISTRITO 02 - ARGANZUELA CENTRO DE SERVICIOS SOCIALES CASA DEL RELOJ Paseo de la Chopera, 10. 28045 MADRID : 91 588 62 65 / 91 588 62 68 Fax: 91 588 62 15 DISTRITO 03 - RETIRO CENTRO DE SERVICIOS SOCIALES RETIRO C/ José Martínez de Velasco, 22. 28007 MADRID : 91 557 13 00 / 91 557 13 05 Fax: 91 557 13 18 DISTRITO 04 - SALAMANCA CENTRO DE SERVICIOS SOCIALES GUINDALERA C/ Pilar de Zaragoza, 28. 28028 MADRID : 91 713 07 01 / 02 Fax: 91 713 07 16 DISTRITO 05 - CHAMARTÍN CENTRO DE SERVICIOS SOCIALES SANTA HORTENSIA C/ Santa Hortensia, 15. 28002 MADRID : 91 510 68 50 / 91 510 68 51 Fax: 91 510 68 53 DISTRITO 06 - TETUÁN CENTRO DE SERVICIOS SOCIALES MARÍA ZAYAS C/ Travesía de María Zayas s/n. 28039 MADRID : 91 449 21 40 / 91 449 21 41 Fax: 91 449 21 43 43

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DISTRITO 07 - CHAMBERÍ CENTRO DE SERVICIOS SOCIALES GALILEO C/ Luchana, 23. 28015 MADRID : 91 591 51 20 / 91 591 51 24 Fax: 91 593 42 13 DISTRITO 08 - FUENCARRAL-EL PARDO CENTRO BÁSICO DE SERVICIOS SOCIALES FUENCARRAL C/ Badalona, 122. 28034 MADRID : 91 735 55 10 Fax: 91 735 14 98 DISTRITO 09 - MONCLOA CENTRO DE SERVICIOS SOCIALES DEHESA DE LA VILLA C/ Antonio Machado, 22. 28035 MADRID : 91 376 87 72 / 91 376 25 64 / 91 373 02 24 Fax: 91 373 52 49 DISTRITO 10 - LATINA CENTRO DE SERVICIOS SOCIALES LOS YÉBENES C/ Los Yébenes, 241 bis, 1ª planta. 28047 MADRID : 91 719 65 00 Fax: 91 719 65 03 DISTRITO 10 - LATINA CENTRO DE SERVICIOS SOCIALES GALLUR C/ Gallur, s/n. 28047 MADRID : 91 422 03 40 Fax: 91 422 03 44 DISTRITO 11 - CARABANCHEL CENTRO DE SERVICIOS SOCIALES MONSEÑOR OSCAR ROMERO C/ Monseñor Óscar Romero, 42. 28025 MADRID : 91 360 29 81/ 91 360 29 80 Fax: 91 360 29 83 DISTRITO 11 - CARABANCHEL CENTRO DE SERVICIOS SOCIALES PLAZA ELÍPTICA C/ Antonio Leyva, 86 - Bajo. 28019 MADRID : 91 565 56 60 Fax: 91 565 56 62 44

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DISTRITO 12 - USERA CENTRO DE SERVICIOS SOCIALES SAN FILIBERTO C/ San Filiberto, 7. 28026 MADRID : 91 565 60 20 / 91 565 60 21 / 91 565 60 22 Fax: 91 565 60 38 DISTRITO 13 - PUENTE VALLECAS CENTRO DE SERVICIOS SOCIALES SAN DIEGO C/ Javier de Miguel, 10. 28018 MADRID : 91 757 19 00 Fax: 91 757 19 15 DISTRITO 13 - PUENTE VALLECAS CENTRO DE SERVICIOS SOCIALES ENTREVÍAS C/ Yuste, 8. 28018 MADRID : 91 507 92 70 / 91 507 92 82 Fax: 91 507 92 83 DISTRITO 13 - PUENTE VALLECAS CENTRO DE SERVICIOS SOCIALES PABLO NERUDA C/ Gerardo Diego, s/n esq. Extremeños. 28038 MADRID : 91 380 68 40 / 91 380 68 42 Fax: 91 380 68 47 DISTRITO 13 - PUENTE VALLECAS CENTRO DE SERVICIOS SOCIALES RAMÓN PÉREZ DE AYALA C/ Ramón Pérez de Ayala, s/n esq. c/ de las Marismas. 28038 MADRID : 91 502 19 11 / 91 502 19 15 / 91 502 19 14 Fax: 91 502 19 13 DISTRITO 14 - MORATALAZ CENTRO DE SERVICIOS SOCIALES FUENTE CARRANTONA C/ Fuente Carrantona, 8. 28030 MADRID : 91 588 74 62 / 91 588 04 62 Fax: 91 588 74 65 DISTRITO 15 - CIUDAD LINEAL CENTRO DE SERVICIOS SOCIALES LUIS VIVES C/ Hermanos García Noblejas, 160. 28037 MADRID : 91 440 23 61 Fax: 91 440 23 76 45

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DISTRITO 16 - HORTALEZA CENTRO DE SERVICIOS SOCIALES CONCEPCIÓN ARENAL C/ Javier del Quinto, 8. 28043 MADRID : 91 382 15 63 / 91 382 15 61 / 91 382 15 62 Fax: 91 382 15 74 DISTRITO 17 - VILLAVERDE CENTRO DE SERVICIOS SOCIALES VILLALONSO C/ Villalonso, 12. 28021 MADRID : 91 588 89 00 / 91 588 00 21 Fax: 91 588 89 12 DISTRITO 18 - VILLA DE VALLECAS CENTRO DE SERVICIOS SOCIALES VILLA DE VALLECAS C/ Peña Veiga, s/n. 28031 MADRID : 91 380 79 40 Fax: 91 380 79 48 DISTRITO 19 - VICÁLVARO CENTRO DE SERVICIOS SOCIALES VICÁLVARO Avenida Real, 36. 28032 MADRID : 91 775 31 50 Fax: 91 775 31 54 DISTRITO 20 - SAN BLAS CENTRO DE SERVICIOS SOCIALES SAN FAUSTINO C/ Torre Arias, 2. 28022 MADRID : 91 371 73 84 / 91 371 73 78 Fax: 91 371 73 76 DISTRITO 21 - BARAJAS CENTRO DE SERVICIOS SOCIALES TERESA DE CALCUTA Plaza del Navío, 4. 28042 MADRID : 91 329 59 20 / 91 329 26 99 Fax: 91 329 12 26 OTHER CENTRES: There are other centres offering several services in matter of immigration. They depend on the Regional Bureau for Immigration and Cooperation, which is a division of the Community of Madrid Council for Immigration: 46

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PLEASE NOTE! EMSI. School of Social Mediators for Immigration. The School for Immigration and Cooperation Professionals (EPIC) is a centre of study, information, awareness and debate about migration, immigrants’ insertion and development cooperation. Its main goal is training and supporting those who work for the full integration of immigrants and development cooperation. A wide range of training services are provided to people, organizations and institutions involved in cooperation and integration tasks. There are three different diplomas: Diploma in Immigration and Cooperation, Professional Certificate of Immigration and Cooperation and Master in Integration, Development and Codevelopment (the two last diplomas are issued by the Universidad Rey Juan Carlos). The EPIC depends on the Community of Madrid and is managed by the Spanish Red Cross. It receives academic support from the Universidad Rey Juan Carlos. Escuela de Profesionales de Inmigración y Cooperación (EPIC) C/ Jardines, 4. Madrid 28013 : 91 701 13 45 Fax: 91 522 69 59 ó 91 701 13 45 : [email protected] (registrations): [email protected] Office hours: Monday to Friday from 9 am to 2 pm and from 4 pm to 7 pm Underground station: Sol, Sevilla, Gran Vía Buses: 5,20,51,52,53,133,146 CASI. Centre for Immigrant Social Assistance. There are 6 CASI centres in the Community of Madrid. They will offer you social, psychological, legal and work counselling. They also carry out several education and intercultural activities and may offer temporary accommodation for emergency reasons. If necessary, your Social Service Centre will issue a social report and you will be referred to a CASI centre. You cannot report to a CASI centre directly. 47

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CASI GALAPAGAR C/ Mercado, 10. 28260 GALAPAGAR : 91 858 71 58 Fax: 91 859 78 37 : [email protected] MADRID- USERA (until April 2009) C/ Manuel Noya, 10. 28026 MADRID : 91 565 53 73 Fax: 91 469 10 78 : [email protected] CASI MADRID 1 C/ Pinilla del Valle nº1. Chamartín. 28002 MADRID : 91 564 19 60 Fax: 91 563 34 52 : [email protected] CASI MADRID 2 C/ Casino, 5. 28005 MADRID : 91 539 63 48 Fax: 91 539 63 42 : [email protected] CASI ZONA OESTE DE LA COMUNIDAD DE MADRID C/ Julian Fraile, 1 planta 2ª Local B. 28260 GALAPAGAR : 91 852 64 86 / 91 859 76 87 Fax: 91 859 77 60 : [email protected] CASI ZONA SUR DE LA COMUNIDAD DE MADRID C/ Ciempozuelos, 6. 28901 GETAFE : 91 695 71 66 / 91 695 71 62 Fax: 916 84 24 11 : [email protected] 48

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FIRST STEPS GUIDE TO BE ASSIGNED: CASI ZONA NORTE CASI ZONA ESTE CEPI. Immigrant Participation and Integration Centres CEPI centres are public open-access resources that represent several nationalities and aim to be a cultural and dynamizing reference for both native and immigrant population, especially for those represented nationalities. CEPI centres are another step ahead to promote participation and encounter of people living in the Community of Madrid, irrespective of their place of origin. CENTRO HISPANO-COLOMBIANO Paseo de los Ferroviarios, 67-69. 28021 MADRID (ZONA MADRID-VILLAVERDE) : 91 710 98 25 : [email protected] Managing institution: “Fundación Humanismo y Democracia”

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CENTRO HISPANO-BOLIVIANO C/ Marcelino Álvarez, 14- bajo. 28017 MADRID (ZONA MADRID-CIUDAD LINEAL) : 91 240 44 20 / 91 240 44 22 Fax: 91 240 44 24 : [email protected] Managing institution: ACOBE CENTRO HISPANOAMERICANO C/ Esteban Terradas, nº 15. 28914 (Leganés) MADRID Polígono NUESTRA SEÑORA DE BUTARQUE (ZONA MADRID-SUR) : 91 688 58 30 : [email protected] Managing institution: “Fundación Alianza Hispano Ecuatoriana” CENTRO HISPANO-ECUATORIANO Pº Castellana, 161. 28046 MADRID (ZONA MADRID-TETUÁN) : 91 567 17 21 Fax: 91 567 17 16 : [email protected] Managing institution: COOPERACIÓN INTERNACIONAL CENTRO HISPANO-PERUANO. Bulevar de Cervantes– Plaza Pizarro, 3- bajo. 28220 MAJADAHONDA : 91 639 12 50 Fax: 91 639 11 50 : [email protected] Managing institution: FUNDACIÓN SOCIAL UNIVERSIDAD FRANCISCO DE VITORIA CENTRO HISPANO-RUMANO C/ Goya, 5- bajo. 28807 ALCALÁ DE HENARES : 91 883 66 69; 91 882 69 79 Fax: 91 882 38 70 : [email protected] Managing institution: FUNDACIÓN IBEROAMERICANA EUROPA 50

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CENTRO HISPANO-COLOMBIANO C/ Ronda de Segovia, 34. 28005 MADRID (ZONA MADRID-CENTRO) : 91 366 73 62 - Fax: 91 366 30 74 : [email protected] Managing institution: FUNDACIÓN SOCIAL UNIVERSIDAD FRANCISCO DE VITORIA CENTRO HISPANO AFRICANO C/ Manuel Marañón 13. 28043 MADRID (ZONA MADRID- CIUDAD LINEAL) : 91 759 01 62 / 721 69 27 Fax: 91 300 27 39 : [email protected] Managing institution: FUNDESO CENTRO HISPANO-RUMANO DEL CORREDOR DEL HENARES C/ Travesía del Curtidor, 3. 28820 COSLADA : 91 673 40 32 / 91 674 12 63 Fax: 91 247 11 96 : [email protected] Managing institution: FUNDACIÓN IBEROAMÉRICA EUROPA (CIPIE) CENTRO HISPANO DOMINICANO C/ Nuestra Señora del Carmen, 17 y 19. 28039 MADRID (ZONA MADRID- TETUÁN) : 91 398 18 33 Fax: 91 398 18 34 : [email protected] Managing institution: CESAL

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CENTRO HISPANO-MARROQUI C/ Argumosa, 2. 28012 MADRID (ZONA MADRID- CENTRO) : 91 467 81 42 Fax: 91 467 34 24 : [email protected] Managing institution: LA RUECA CENTRO HISPANO- BÚLGARO Paseo de la Habana, 87. 28036 MADRID (ZONA MADRID- CHAMARTÍN) : 91 457 10 81 Fax: 91 457 11 03 : [email protected] Managing institution: ASOCIACIÓN BÚLGARO ESPAÑOLA (ABE) CIRILO Y METODIO CENTRO HISPANO- AMERICANO Avenida de España, 8. 28036 SAN SEBASTIÁN DE LOS REYES : 91 652 82 16 Fax: 91 652 53 90 : [email protected] Managing institution: FUNDACIÓN ALTIUS, UNIVERSIDAD FRANCISCO DE VITORIA CENTRO HISPANO- ECUATORIANO ARGANZUELA C/ Arquitectura, 15, 20, 22. 28005 MADRID (ZONA MADRID- ARGANZUELA) : 91354 50 80 Fax: 91 473 21 90 : [email protected] Managing institution: FUNDACIÓN ALIANZA HISPANO-ECUATORIANO CENTRO HISPANO- PARAGUAYO C/ Luis Cabrera, 29 bajo. 28002 MADRID (ZONA MADRID- CHAMARTÍN) : 91 563 77 75 Fax: 91 365 86 70 : [email protected] Managing institution: ASOCIACIÓN DE COOPERACIÓN PARAGUAY-ESPAÑA, GUARANI 52

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CENTRO HISPANO- CENTROAMERICANO C/ Fray Ceferino González, 4. 28005 MADRID (ZONA MADRID-CENTRO) : 91 527 91 33 Fax: 91 709 14 02 : [email protected] Managing institution: FUNDACION ALTIUS, UNIVERSIDAD FRANCISCO DE VITORIA CENTRO HISPANO- UCRANIANO ZONA CARABANCHEL C/ Calle Antonia Lancha nº 50, Local A y B. 28019 MADRID : 91 460 71 09 / 91 460 92 23 Fax: 91 460 87 77 : [email protected] (provisional) Managing institution: FUNDACION ATENEA, GRUPO GID CENTRES OPENING SHORTLY CENTRO HISPANO- AMERICANO DE ZONA SUR MADRID C/ Esteban Terradas 17. Polígono Nuestra Señora se Butarque. 28914 LEGANÉS : 91 688 58 30 Fax: 91 685 06 63 Managing institution: FUNDACIÓN ALIANZA CENTRO HISPANO- COLOMBIANO DE ZONA VILLAVERDE C/ Travesía de Tordegrillos, (semiesquina a Pº de los Ferroviarios, 67-69, disabled access: C/ Nuño Gómez, 8) 28021 MADRID : 91 710 98 25 Fax: 91 797 96 87 Managing institution: FUNDACION HUMANISMO Y DEMOCRACIA

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PUBLIC HEALTH All foreigners in Spain have the right to emergency health care in case of serious illness or accident, whatever the cause, as well as the necessary treatment until they are discharged. The foreign people registered in the local register of the Municipality where they live have a right to health care on the same conditions as Spanish nationals. Foreign people under the age of eighteen have the same rights, when in Spain, to health care as do Spanish nationals. Foreign pregnant women in Spain are entitled to health care during pregnancy, labour and the postpartum period. Procedure The applicant (or an authorised person) must apply for the Personal Health Card (TIS: Tarjeta Individual Sanitaria) in the nearest health centre or in your district’s health division office in order to gain access to primary health care. Once you have the TIS card, you will be assigned a GP and a paediatrician (if needed), in the health centre closest to your area.

PLEASE NOTE! For further information: you can go to your primary care centre or call the Citizen Information Line 012

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FIRST STEPS GUIDE Spanish Health System Framework The Spanish Health System is structured in the following way: PRIMARY HEALTH CARE. It is the gateway to the Health Care System, ranging from activities to promote health awareness through education to prevention to illnesses. CASUALTY DEPARTMENT - CARE IN CASE OF EMERGENCY. Emergencies may be seen both at the Health Centre and at home. Call 061 or 112. SECONDARY HEALTH CARE. Your GP will send you to a specialist secondary health care professional, such as a gynaecologist, a cardiologist, etc. PLEASE NOTE! - SUMMA. Madrid’s Medical Emergency Service

: 112

- Patient Information and Assistance Service Pº de Recoletos, 14. 7ª Planta 28001 MADRID Citizen information telephone: 91 400 00 00 : [email protected] : Banco de España Cercanías RENFE: Recoletos - Suggestions and complaints Pº de Recoletos, 14 28001 MADRID : 91 426 92 47 / 48 : 91 426 90 60 : [email protected] : Banco de España, Colón

In Spain, all citizens are entitled to health care

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EDUCATION All foreign persons under the age of eighteen have the same right and the obligation to education as Spanish nationals. That is to say, they are entitled to free, compulsory basic education in order to obtain the corresponding academic certificate. They are also entitled to State grants and scholarships. Basic Education comprises Primary Education (between 6 and 12) and the compulsory Secondary Education (up to 16 years old). Pupils that come from a foreign education system and are of compulsory education age will be integrated to school according to their age and their academic competence. Pupils beyond 15 with serious adaptation problems to the Secondary Education may be allowed to vocational initiation programmes. Those beyond 16 will pursue studies according to the modalities offered to the adult population. For further information about registration, simply visit your closest school or the Town Hall of your municipality within the Community of Madrid. Residents are entitled to non-compulsory education on the same conditions as Spanish nationals. They are entitled to education levels not enlisted above and the corresponding certificates. They are also entitled to State grants and scholarships.

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FIRST STEPS GUIDE ADULT EDUCATION: This is comprised of several training programmes aimed at people over 16 that were unable to complete their basic education, have no certification or wish to update their vocational knowledge. There are two modalities: education by attendance and distance learning. Adult Education includes basic education, preparation for access exams to several education levels and Spanish for immigrants.

All foreign persons under the age of eighteen have the same right and the obligation to education as Spanish nationals

PLEASE NOTE! ALCALÁ DE HENARES -CEPA Don Juan I. C/ Daoiz y Velarde, 28. Alcalá de Henares. : 91 881 51 56. : 91 881 52 01 -Escuelas Municipales de Adultos de Alcalá de Henares. • Centro de Historiador Portilla: C/ Arcipreste de Hita, s/n 28801-Alcalá de Henares. : 91 882 46 91. • Centro: C/ Gran Capitán, nº 9 C.P. 28802. : 91 881 96 63. • Centro: Avda. de Castilla, s/n. C.P. 28804. : 91 882 33 60.” -CEPA IES Cardenal Cisneros. C/ Cardenal Sandoval y Rojas, 1. 28802 Alcalá de Henares. : 91 881 72 63

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ALCOBENDAS -CEPA Universidad Popular de Alcobendas Avda. de España, 8. 28108 Alcobendas. : 91 661 31 79 - CEPA IES Francisco Giner de los Ríos. Ctra. de Barajas, Km. 1,200. 28018 Alcobendas. : 91 652 62 16 ALCORCÓN - CEPA "Alfar" C/ Cabo de San Vicente, s/n. 28924 Alcorcón. : 91 610 29 17 - CEPA "Escuela Municipal Ramón Maria del Valle Inclán". C/ Olímpico Francisco Fernández Ochoa, s/n. 28923 Alcorcón. : 91 643 02 45 - CEPA IES "El Pinar". Parque Ferial, s/n. 28922 Alcorcón. : 91 643 96 44 ARANJUEZ - CEPA Centro Comarcal de Educación de Personas Adultas Aranjuez, Ciempozuelos, Titulcia "Jose Luis Sampedro". Avda. de Loyola, 23. 28300 Aranjuez. : 91 892 45 85 - CEPA IES "Domenico Scarlatti". C/ de Valeras, 22. 28300 Aranjuez. : 91 891 00 57 - Ciempozuelos C/ La Virgen, s/n. 28350 Ciempozuelos. : 91 893 33 17 - Titulcia C/ Soledad, 30. 28359 Titulcia. 58

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ARGANDA DEL REY - CEPA "Enrique Tierno Galván". C/ Real, 94. 28500 Arganda del Rey. : 91 871 66 68 BUITRAGO DE LOZOYA C/ FUENTE ARRIBA, 1. 28730 . Buitrago de Lozoya. : 91 868 04 87 COLLADO MEDIANO - CEPA “Sierra de Guadarrama". Pza Mayor, 6. 28450 Collado Mediano : 91 855 43 72 COLLADO VILLALBA - CEPA "El Ponton" C/ Asturias, 3. Collado 28400 Villalba. : 91 851 77 49 - CEPA IES "Jaime Ferrán". C/ Matalpino, 22. 28400 Collado Villalba. : 91 850 15 71 COLMENAR VIEJO Pza. de Eulogio Carrasco s/n. 28770 Colmenar viejo. : 91 845 86 20 - CEPA IES "Marqués de Santillana" C/ de la Isla del Rey, 5. 28770 Colmenar Viejo. : 91 845 21 14 COSLADA Avda. de los Príncipes de España s/n. Edificio Multifuncional “La Rambla” 2° Planta. 28820 Coslada. : 91 672 62 26

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EL MOLAR C/ de la Macarena, 13. 28710 El Molar. : 91 841 20 95 FUENLABRADA - CEPA “Paulo Freire". C/ de Holanda, 2. Parque Granada. 28943 Fuenlabrada. : 91 608 24 44 GALAPAGAR - CEPA "La Oreja Verde". C/ Guadarrama, 68. 28260 Galapagar : 91 858 07 68 / 91 858 06 23 GETAFE - CEPA "Casa de la Cultura ". C/ Guadalajara, 3. 28901 Getafe. : 91 695 97 98 - CEPA IES "Altair". Ctra. de Getafe-Leganés, s/n. 28904 Getafe. : 91 683 16 21 GRIÑÓN - CEPA "Mancomunidad del Suroeste". C/ Miguel Hernández, 8. 28971Griñón. : 91 814 16 09 LAS ROZAS - CEPA Camino del Caño, 2. 28230 Las Rozas de Madrid. : 91 640 98 80 LEGANÉS - CEPA "Rosalía de Castro". C/ Roncal s/n. 28915 Leganés. : 91 688 08 85 60

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- CEPA IES "Isaac Albéniz". C/ Maestro, 14. 28914 Leganés. : 91 680 04 43 MADRID ARGANZUELA - CEPA “Arganzuela". C/ Batalla del Salado, 29. 28045 Madrid. : 91 539 53 95 : Delicias y Palos de la Frontera. Cercanías RENFE: Delicias - CEPA "Escuela de Adultos de Arganzuela". C/ de Alicante, 3. 28045Madrid. : 91 588 85 28 / 656 63 79 08 / 91 530 43 93 BARAJAS - CEPA "Escuela de Adultos de Barajas". C/ de Plus Ultra, 3. 28042 Madrid. : 91 329 22 65 CARABANCHEL - CEPA "Oporto". Avda. de Oporto, 46-48. 28019 Madrid. : 91 560 84 02 - CEPA "Pan Bendito". C/ del Camino Viejo de Leganés, 188. 28025 Madrid. : 91 560 05 90 - CEPA "Vista Alegre". C/ del General Ricardos, 179 bis. 28025 Madrid. : 91 461 88 17 - CEPA IES "Calderón de la Barca". C/ de Antonio de Leyva, 84. 28019 Madrid. : 91 560 83 00

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CENTRO - CEPA "Distrito Centro". C/ de la Beneficencia, 4. 28004 Madrid. : 91 532 99 59 - CEPA IES "Cardenal Cisneros". C/ de los Reyes, 4. 28015 Madrid. : 91 522 48 69 - CEPA IES "Cervantes". C/ de Embajadores, 70. 28012 Madrid. : 91 528 50 61 - CEPA IES "Lope de Vega". C/ de San Bernardo, 70. 28015 Madrid. : 91 532 13 62 - CEPA IES "San Isidro". C/ de Toledo, 39. 28005 Madrid. : 91 365 12 71 CHAMARTÍN - CEPA IES "Ramiro de Maeztu". C/ de Serrano, 127. 28006 Madrid. : 91 561 62 49 CIUDAD LINEAL - CEPA "Miguel Blasco Vilatela". C/ de los Hermanos García Noblejas, 70. Madrid. : 91 754 52 06 FUENCARRAL-EL PARDO - CEPA "Fuencarral". C/ de Braille, 10. 28034 Madrid : 91 736 46 84. : 91 734 04 08

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- CEPA “Jose Luis Sampedro". C/ de Celanova, 2. : 91 378 19 49 - CEPA IES "Gregorio Marañón". Avda. de El Ferrol, 43. : 91 731 04 21 HORTALEZA - CEPA "Dulce Chacón”. C/ de la Abertura s/n. 28033 Madrid : 91 763 09 31 - CEPA "Hortaleza-Mar Amarillo". C/ del Mar Amarillo, 21. 28033 Madrid : 91 763 77 90 - CEPA "Pablo Guzmán". C/ de Andorra, 19 bis. 28043 Madrid : 91 300 37 25 LATINA - CEPA "Nazaret". C/ de Cuart De Poblet, 6. Madrid. - CEPA "Escuela Politécnica Giner". C/ de Maqueda, 8. 28024 Madrid. : 91 518 13 77 - CEPA "Divino Maestro". Pº de Extremadura, 165. Madrid. - CEPA "Aluche" C/ Ocaña, 35, bis. Madrid. : 91 717 91 00 - CEPA "Cid Campeador" C/ General García Escámez, 12. 28044 Madrid. : 91 705 84 02. : 91 509 51 74 : Aluche y Cercanía RENFE: Fanjul 63

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MONCLOA-ARAVACA - CEPA "Vicente Alexandre". C/ Francos Rodríguez, 17 : 91 588 69 50 - CEPA "Escuela de Adultos de Moncloa". Pza. de La Moncloa, 1. : 91 588 69 30 - CEPA "Moncloa". C/ de Juan Álvarez Mendizábal, 20. : 91 559 73 97 : Ventura Rodríguez y Plaza de España MORATALAZ - CEPA "Cultural Moratalaz". C/ del Corregidor Alonso de Tobar, 7. : 91 437 02 19 PUENTE DE VALLECAS - CEPA "Asamblea de Madrid - Entrevías". C/ de la Serena, 26. : 91 786 16 72 - CEPA "La Albufera". C/ de Nuestra Señora del Perpetuo Socorro, 23. : 91 478 93 25 : Nueva Numancia y Portazgo. Cercanías RENFE: Asamblea de Madrid - CEPA IES "Arcipreste de Hita". Ronda Sur, 6. : 91 785 85 10 RETIRO - CEPA IES "Isabel La Catolica". C/ de Alfonso XII, 3. 28014 Madrid. : 91 527 78 78 : Atocha y Cercanías RENFE: Atocha Renfe 64

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SALAMANCA - CEPA "Joaquín Sorolla". C/ de Alonso Heredia, 16. Madrid. : 91 725 60 32 - CEPA IES "Beatriz Galindo". C/ de Goya, 10. Access through Claudio Coello, 34. 28001 Madrid. : 91 431 48 14 : Serrano SAN BLAS - CEPA "Lopez Vicuña". C/ de Hinojal, 7. 28037 Madrid : 91 320 29 69 : Las Musas, San Blas - CEPA "Canillejas". C/ de las Musas, 11. : 91 741 18 60 - CEPA "Las Rosas". C/ de Arcos de Jalón, 9. : 91 306 58 16 : García Noblejas - CEPA IES "Carlos III". C/ de Arcos de Jalón, S/N. : 91 306 40 69 - CEPA IES "Francisco de Quevedo". C/ de San Román del Valle, S/N. 28037 Madrid : 91 306 56 04 TETUÁN - CEPA "Tetuan". C/ de Pinos Alta, 63. : 91 733 38 37 65

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- CEPA IES "Ntra. Sra. de la Almudena". Pza. de la Remonta, 17. 28039 Madrid : 91 571 28 57 : Valdeacederas USERA - CEPA "Daoiz y Velarde". C/de San Magín, 20. 28026 Madrid : 91 565 10 55 : Plaza Elíptica - CEPA "Centro de Mayores Orcasur". Avda. Orcasur s/n. 28041 Madrid : 91 723 92 70 - CEPA "Escuela Municipal de Adultos Usera". C/ de la Estafeta, 33. : 91 588 72 83 - CEPA "Orcasitas". C/ de la Oreja, 186. 28041 Madrid : 91 341 32 51 - CEPA IES "Pio Baroja". C/ del General Marvá, s/n. 28026 Madrid : 91 569 92 36 : Usera - CEPA "Escuela Municipal de Adultos Usera". C/ de la Estafeta, 33. : 91 588 72 83 VICÁLVARO - CEPA "Vicalvaro". C/ del Lago Como, 4. 28032 Madrid : 91 371 84 92 : San Cipriano. Cercanías RENFE: Vicálvaro 66

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VILLA DE VALLECAS - CEPA "Vallecas". Pza. de Antonio María Segovia, s/n. 28031 Madrid : 91 331 14 33 Cercanías RENFE: Santa Eugenia VILLAVERDE - CEPA "Los Rosales". C/ de Concepción de la Oliva, 17. : 91 505 20 34 Cercanías RENFE: Villaverde Bajo - CEPA "Villaverde". C/ Villalonso, 10. : 91 796 28 20 Cercanías RENFE: Puente Alcocer - CEPA IES "San Cristobal De Los Ángeles". Pza. de Los Pinazo, 7. 28021 Madrid : 91 797 25 84 Cercanías RENFE: San Cristobal de los Ángeles MAJADAHONDA C/ Norias, 29. Majadahonda. 28220 Majadahonda : 91 634 91 32 MÓSTOLES - CEPA "Agustina de Aragón". C/ Camino de Humanes, 63. Móstoles. 28936 Móstoles : 91 685 24 66. : 91 685 22 28 NAVALCARNERO - CEPA "Gloria Fuertes”, Centro Cívico Mariana de Austria (Its working area comprises 8 different municipalities). Plaza del Teatro, s/n. 28600 : 91 811 05 60. : 91 811 54 42 67

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PARACUELLOS DE JARAMA C/ de Santa Ana, 27. 28860 Paracuellos de Jarama. : 91 658 22 53. : 91 658 17 93 PARLA - CEPA "Ramón y Cajal". C/ Galilea, 11. 28980 Parla. : 91 698 64 30 PINTO - CEPA "Mariano José de Larra". Pza. del Raso Rodela, 6. 28320 Pinto. : 91 248 38 09 - CEPA IES "Vicente Aleixandre". C/ Asturias, 20. 28320 Pinto. : 91 691 00 12 POZUELO DE ALARCÓN Avda. Juan XXII, 1. 28224 Pozuelo de Alarcón. : 91 351 22 67 - CEPA IES "Gerardo Diego". C/ Irlanda, s/n. 28224 Pozuelo de Alarcón. : 91 352 10 03 RIVAS-VACIAMADRID C/ de los Picos de Urbión, s/n. 28522 Rivas-Vaciamadrid. : 91 499 05 35 SAN FERNANDO DE HENARES C/ La Presa, 2. 28830 San Fernando de Henares. : 91 674 16 34 SAN LORENZO DE EL ESCORIAL - CEPA "Pedro Martínez Gavito". C/ Presilla, 11. San Lorenzo de El Escorial. : 91 890 73 05 68

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- CEPA IES "Juan de Herrera". Ctra. de Guadarrama, s/n. 28200 San Lorenzo de El Escorial. : 91 890 24 70 SAN MARTÍN DE LA VEGA C/ del Maestro Rodrigo, 2. 28330 San Martín de la Vega. : 91 894 73 66. : 91 894 72 00 SAN MARTÍN DE VALDEIGLESIAS C/ de la Fuente, 4. 28680 San Martín de Valdeiglesias. : 91 861 27 92 SAN SEBASTIÁN DE LOS REYES - CEPA Universidad Popular. S.S. de los Reyes Avda. de Baunatal, 18. 28701 San Sebastián de los Reyes. : 91 658 89 92 / 91 658 89 90 TORRELAGUNA - CEPA "Sierra Norte" C/ Doctor Manuel Hidalgo Huerta, 2. Torrelaguna. : 91 848 55 15 TORRELODONES - CEPA "Almaján". C/ Hermanos Velasco López, 1. Torrelodones. : 91 859 65 24 Avda. Rosalía Manzaneque, 1. (Casa de la Cultura, aulas 7-11). Torrelodones. : 91 859 06 68 TORREJÓN DE ARDOZ - CEPA "Buen Gobernador". C/ San Fernando, s/n. 28850 Torrejón de Ardoz. : 91 678 00 48 - CEPA "Universidad Popular de Torrejón de Ardoz". C/ Londres, 3. 28850 Torrejón de Ardoz. : 91 656 34 11 / 91 674 98 70 69

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- CEPA IES "Las Veredillas ". C/ Lisboa, 53. 28850 Torrejón de Ardoz. : 91 675 30 49 TORRES DE LA ALAMEDA C/ Amapola, 6. 28813 Torres de la Alameda. : 91 885 81 78 VALDEMORO - CEPA "Hermanos Correa". C/ de Cuba, corner with C/ Hispanoamérica. 28340 Valdemoro. : 91 895 64 88 VILLANUEVA DE LA CAÑADA - CEPA "La Mesta". (Its working area comprises 6 towns) C/ Velázquez, 13. 28691 Villanueva de la Cañada. : 91 815 75 56 VILLAREJO DE SALVANÉS C/ de Luis de Requesens, 18 bis. 28590 Villarejo de Salvanés. : 91 874 24 70. : 91 874 35 07

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For information on validation and recognition of studies attained at foreign education systems and their Spanish equivalents, visit: - Information and Assistance Citizen Centre (Education Dept. Ministry of Education and Science) C/ Alcalá, 36 28071 Madrid : 902 21 85 00. : 91 701 86 48 y 91 701 86 00 : Sevilla, Banco de España :www.mec.es.

REMEMBER! There are the so-called Public Internet Access Centres (CAPI) They are admission free centres for people of all ages, where services regarding the information society are offered for free: access to the Internet, e-mail services, as well as training courses and activities related to PC management and use. You can find out addresses online : www.madridinnova.net

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EMPLOYMENT If you are beyond 16, you need administrative authorization to start working, or undertake a professional or gainful activity of any kind.

REMEMBER! It is a serious infringement to work in Spain without having obtained a work permit or prior administrative authorization if you do not have a valid residence permit. Should your employer has no such authorization, your work agreement continues to be valid and this will not affect the benefits you may be entitled to.

REMEMBER! You need a special authorization for street peddling and food handling. There are hygiene regulations in place for the cooking, packaging, storing, transportation, distribution, sale, supply and delivery service of cooked meals. There are public services for job finding and training aimed at unemployed people who meet the requirements to sign an agreement. In order to apply for job vacancies you must specify the job you are qualified for.

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PLEASE NOTE! Regional Work Service Citizen Assistance and Information Point The following services are provided: Specific information on training and employment; they also deal with the submission of applications, suggestions, complaints, etc., made either on site or by telephone.

: : : :

Vía Lusitana, 21 Planta baja 28025 MADRID 900 702 207 (Free call from a landline phone) 91 580 54 54 / 91 580 54 00 [email protected] Opañel

If you are a resident in the Community of Madrid, you are of working age and you are… - Either a Spanish national or a national of any of the European Union countries or those having signed the Agreement for the Common European Economic Space: Norway, Liechtenstein and Iceland. - A non EU-national worker with valid work and residence permits, you can register as a job seeker in the Community of Madrid Employment Service. To do so, you need to report at the Employment Office in the area where you live. For further information call: www.madrid.org

012

There are also private non-profitable institutions that will be happy to guide you through your job search in a professional manner and with no charge at all: For further information call: Citizen Information Line 012 Monday to Friday from 8 am to 10 pm. Weekends and bank holidays from 10 am to 10 pm. www.madrid.org/inmigramadrid

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IMMIGRANT QUOTA There are also bilateral agreements with several countries in order to regulate migrant flow in which the Spanish government establishes a number of job vacancies in a given sector available for hiring staff in their own countries of origin. These are the competent organizations in the countries which have signed agreements to regulate migrant flow to work in Spain:

ROMANIA

Workforce Migration Office. Ministry of Work and Social Solidarity.

COLOMBIA (SENA)

Service for Learning. Ministry for Social Protection.

MOROCCO

Directorate for Employment. Ministry of Work, Vocational Training, Social Development and Solidarity. (ANAPEC)

POLAND

International Cooperation Department. Ministry of Work and Social Policy.

ECUADOR

Directorate-General for Support to Ecuadorians. Abroad. Ministry of External Relations.

DOMINICAN REP.

State Secretary for Work.

BULGARIA

Agency for Employment. Ministry of Work and Social Policy.

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REMEMBER! To work in Spain you need an authorization. If you do not have an authorization, get advice! Call: Citizen Information Line 012 www.madrid.org/inmigramadrid

PLEASE NOTE! For further information go to your country’s embassy or consulate or visit the Immigration and Emigration Department of the Ministry of Work and Social Affairs (Secretaría de Estado de Inmigración y Emigración. Ministerio de Trabajo y Asuntos Sociales): José Abascal, 39. 28071. Madrid : 91 363 70 22 / 91 363 00 00

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WOMEN All the Administrative bodies (Public, Central, Regional and Local) are developing several services aimed at advising and supporting women on any matter that may concern them.

PLEASE NOTE! CENTRO DE INFORMACIÓN DE LOS DERECHOS DE LA MUJER (Women’s Right Information Centre). They will tell you where you have to go and what you have to do regarding legal issues, careers guidance, finding a job, social services, health, family planning, joining associations, etc. : 91 700 19 10 : Domestic Violence Victims Support Line 060 (24 hour Support Service) : www.mtas.es/mujer/cidem INSTITUTO DE LA MUJER (Women’s Institute) 24 hour Information Service. : 900 19 10 10 (Free call from a landline phone) : 900 15 21 52 (deaf women) (Free call from a landline phone) DIRECCIÓN GENERAL DE MUJER (DIRECTORATE-GENERAL FOR WOMEN) Social Assistance and Cooperation for Women C/ Alcalá, 253. 28027 Madrid : 91 720 62 46 (Switchboard) : 012. Domestic Violence Victims : Gran Vía "AYAN HIRSI" CENTRE FOR WOMEN This Centre for Women belongs to the Directorate-General for Women’s Centres and Services Network. An open, dynamic, integrating space that promotes general autonomy of women and creates intercultural coexistence spaces from a gender perspective. They have a specific program for Maghribian 76

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FIRST STEPS GUIDE women and a play area for children. Psychological, legal, education and work guidance is given along with mediation services. The group activities include: workshops on one’s capabilities and attitudes, rights and duties, health, talks, Spanish courses for immigrants, lectures, excursions to discover the Spanish customs and heritage, etc. C/ Aduana, 9. Madrid : 91 523 06 44. : 91 523 07 63 : Sol / Gran Vía “PACHAMAMA” DAY CENTRE FOR LATIN AMERICAN WOMEN This Centre for Women belongs to the Directorate-General for Women’s Centres and Services Network. A meeting point for assistance of Latin American women aged 18-–5 residents in the Community of Madrid with the aim of promoting equality. An open, dynamic, integrating space that promotes general autonomy of women and creates intercultural coexistence spaces from a gender perspective. They provide information, technical guidance and formation from a global and integrating perspective, both at individual and group levels: welcome and hosting area, social assistance area, psycho-social services, work guidance, legal and social area. The group activities include: basic computer and Internet workshops, inter-cultural meetings, literacy workshops, cinema sessions, creative writing and painting workshops, cultural visits, radio workshops, etc. There is a play area for children C/ Lérida, 70. Local. 28020 Madrid. : 91 572 05 12 / 91 571 75 66 : Tetuán CRIMINAL INVESTIGATION POLICE DEPT. PROVINCIAL UNIT ASSISTANCE FOR WOMEN Offers police assistance and support to victims of physical and sexual abuse. It is a round-the-clock service provided by specialised Spanish Police officers Avda. Doctor Federico Rubio y Gali, 55. Madrid. : 91 322 35 55 – 24 hour service. : Francos Rodríguez

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YOUNG PEOPLE If you are aged between 14 and 30, there are several public services available to you:

PLEASE NOTE! YOUNG PEOPLE The Youth Information and Documentation Centre (CRIDJ) is a regional service aimed at making information a useful tool for the personal, social, economic, cultural and political development of the youth. All offered services are completely free. In addition, there are several consultancies offering specialized information. The CRIDJ belongs to the National Network of Youth Information Centres, which is responsible of the development and coordination of the Youth Information Centres in the Community of Madrid. Paseo de Recoletos, 7-9, planta baja. 28004 Madrid : [email protected] : 901 510 610 Office hours: Monday to Friday from 9 am to 2 pm and from 5 pm to 8 pm LEGAL ADVICE CENTRO REGIONAL DE INFORMACIÓN Y DOCUMENTACIÓN JUVENIL (Youth Documentation and Information Centre) : Banco de España Paseo de Recoletos, 7-9, planta baja. 28004 Madrid : 912 767 539 Office hours: Monday to Friday from 9 am to 2 pm 78

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FIRST STEPS GUIDE GENERAL INFORMATION The Bolsa de Vivienda Joven en Alquiler offers properties to let for people aged 18-35 thanks to the support offered by the Directorate-General for Youth. There is an intermediation service between owners and tenants free of charge: - An agreement template with which all tenancy agreements must comply. - The tenancy agreements are subject to arbitration, which means that any conflicts are dealt with internally, without having to report to civil jurisdiction. This will speed up the procedures for a solution. - A two-year insurance in case of default (caution) will be signed to make sure rent payment. - A two-year home multiple-risk insurance will be signed. If you are aged 18-35, our network will help you: - Find support when looking for a house suitable to your preferences and possibilities. - Verify the state of the house and its inventory to avoid any possible problems. - Sign the tenancy agreement, making sure your rights are respected and avoiding any abusive or inadequate clauses. - Each house will have a multiple-risk insurance to cover any possible breakdowns and damages. - Mediation to solve any possible conflict that may arise with the owner. - Permanent legal advice regarding any aspect of the tenancy free of charge. - Support to fix a rent compatible with your income.

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BOLSA DE VIVIENDA JOVEN EN ALQUILER. INFORMATION POINTS: - ALCALÁ DE HENARES Pza. del Empecinado, 1. 28801 Alcalá de Henares : 91 887 03 90. Fax: 91 887 10 16 : [email protected] Office hours: Monday to Thursday from 9 am to 2.30 pm and from 3.30 pm to 6 pm; Friday from 9 am to 3 pm - ALCOBENDAS C/ Ruperto Chapí, 18. 28100 Alcobendas : 91 659 09 57. Fax: 91 659 18 60 : [email protected] Office hours: Monday to Friday: from 10 am to 2 pm and from 5 pm to 9 pm - ALCORCÓN CENTRO JOVEN C/ Maestro Victoria, 22. 28923 Alcorcón : 91 664 85 86. Fax: 91 664 83 59 : [email protected] Office hours: Monday to Friday: from 9 am to 2 pm and from 3.30 pm to 6.30 pm - ARGANDA DEL REY ENCLAVE JOVEN. OFICINA DE VIVIENDA C/ Mar de Alborán,1. 28500 Arganda del Rey : 91 871 14 14. fax: 91 870 32 22 : [email protected] Office hours: Monday to Friday: from 11 am to 2 pm and from 5 pm to 9 pm

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- BOADILLA DEL MONTE Plaza de la Barbacana s/n. 28660 Boadilla del Monte : 901 420 422 fax: 91 633 23 86 : [email protected] Office hours: On site: Monday to Friday: from 10 am to 2 pm By phone: Monday to Friday: from 10 am to 8 pm - COLMENAR VIEJO CASA DE LA JUVENTUD Carretera Hoyo de Manzanares,16. 28770 Colmenar Viejo : 91 846 13 70 fax: 91 845 13 65 : [email protected] Office hours: Monday: from 5 pm to 7 pm and Wednesday: from 10 am to 2 pm - COSLADA Avda. Príncipes de España, s/n. Edificio Multifuncional La Rambla 28820 Coslada : 91 660 16 48. Fax: 91 660 16 52 : [email protected] Office hours: Monday to Friday: from 10 am to 1 pm and from 5 pm to 8 pm - FUENLABRADA c/ La Iglesia, 5-1º. 28944 Fuenlabrada and Fax: 91 697 90 35 : [email protected] Office hours: Monday to Thursday: from 9 am to 3 pm and from 4.30 pm to 6 pm; Friday: from 9 am to 3 pm - GETAFE Pza. obispo Felipe Scio Riaza, 2-1º. Oficina 1. 28901 Getafe : 91 601 91 00 / 91 601 90 99. Fax: 91 683 37 27 : [email protected] Office hours: Monday to Friday: from 10 am to 1 pm Monday and Thursday: from 5.30 mm to 7 pm 81

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- LAS ROZAS DE MADRID Avda. Doctor Toledo, 44. 28230 Las Rozas : 91 636 05 18. fax: 91 637 37 12 : [email protected] Office hours: Monday, Wednesday and Thursday: from 10 am to 2 pm Tuesday: from 5 pm to 8 pm - LEGANÉS Avda. Fuenlabrada, 77. 28912 Leganés : 91 248 93 45 / 91 248 93 46. fax: 91 248 93 32 : [email protected] Office hours: Monday to Wednesday: from 9 am to 2 pm and from 5 pm to 7 pm. Thursday: from 9 am to 1 pm and from 5 pm to 7 pm; Friday: from 9 am to 2 pm - MADRID Oficina de vivienda (Community of Madrid Housing Office) Avda. de Asturias, 28. 28029 Madrid : 012. Fax: 91 728 52 99 : [email protected] Office hours: Monday to Thursday: from 9 am to 2 pm and from 3 pm to 6 pm. Friday: from 9 am to 3 pm Edificio de vivienda pública (State Housing Building) C/ Braganza s/n. 28025 Madrid assistance for tenants: 91 580 47 56 / 91 580 47 54 assistance for owners: 91 580 47 57 Fax: 91 565 05 34 : [email protected] assistance for tenants: [email protected] assistance for owners: [email protected] Office hours: Monday to Thursday: from 9 am to 2 pm and from 3 pm to 6 pm. Friday: from 9 am to 3 pm

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CRIDJ (Centro Regional de Información y Documentación Juvenil) (Youth Documentation and Information Centre) Paseo de Recoletos, 7-9, planta baja. 28004 Madrid : 912 767 543 : [email protected] Office hours: Monday to Thursday: from 9 am to 2 pm and from 3 pm to 6 pm. Friday: from 9 am to 3 pm Metro de Madrid Estación de Sol : 91 521 95 11 : [email protected] Office hours: Monday to Thursday: from 9 am to 2 pm and from 3 pm to 6 pm. Friday: from 9 am to 3 pm - MAJADAHONDA CENTRO JUVENIL PRÍNCIPE DE ASTURIAS Avda. Doctor Calero, 37. 28220 Majadahonda : 91 634 91 20. fax: 91 634 91 21 : [email protected] Office hours: Thursday from 5 pm to 8.30 pm - MÓSTOLES C/ Libertad, 34 (posterior). 28937 Móstoles : 91 646 33 18. Fax: 91 646 64 04 : [email protected] Office hours: Monday to Thursday: from 9 am to 2.30 pm and from 4 pm to 7.30 pm. Friday: from 9 am to 3 pm - PINTO C/ Federico García Lorca, 12. 28320 Pinto : 91 248 38 06 Office hours: Monday and Wednesday: from 11 am to 2 pm Tuesday and Thursday: from 5 pm to 8 pm; Friday: from 9 am to 12 noon 83

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- POZUELO DE ALARCÓN CONCEJALÍA DE JUVENTUD. C/ San Rafael, 2. 28223 Pozuelo de Alarcón : 91 352 70 80 Office hours: Wednesday, Thursday and Friday: from 6 pm to 9 pm - RIVAS-VACIAMADRID (Empresa Municipal de la Vivienda Rivas-Vaciamadrid). Avda. José Hierro, 36. edificio Atrio. 28529 Rivas-Vaciamadrid : 91 670 22 30. fax: 91 670 22 31 : [email protected] Office hours: Monday to Thursday: from 9 am to 2 pm and from 4 pm to 6.30 pm. Friday: from 9 am to 2 pm - SAN MARTÍN DE VALDEIGLESIAS Plaza real, 1. 28680 San Martín de Valdeiglesias : 91 861 26 67 Office hours: Monday to Friday: from 9 am to 2 pm : [email protected] - SAN SEBASTIÁN DE LOS REYES Avda. Valencia, 3. 28700 San Sebastián de los Reyes : 91 652 07 43 / 91 652 08 89. fax: 91 658 61 25 : [email protected] Office hours: Monday to Friday: from 9 am to 2 pm and from 4 pm to 8.30 pm - TRES CANTOS CASA DE LA JUVENTUD. Sector Literatos, 12. 28760 Tres Cantos : 91 293 81 50. Fax: 91 803 78 00 : [email protected] Office hours: Tuesday: from 4.30 pm to 7 pm and Thursday: from 10 am to 2 pm 84

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- VALDEMORO C/ herencia, 12. 28340 Valdemoro : 91 895 03 98 / 91 801 90 68. fax: 91 895 03 98 : [email protected] Office hours: Monday to Friday: from 10 am to 2.30 pm and from 5.30 pm to 8 pm - VILLANUEVA DEL PARDILLO CENTRO CÍVICO “PRÍNCIPE DE ASTURIAS” Avda. Juan carlos I, s/n. 28229 Villanueva del Pardillo y Fax: 91 810 09 14 : [email protected] Office hours: Tuesday: from 10 am to 2 pm Information will be given in 40 municipalities until the end of 2009. The municipalities with less than 30,000 inhabitants that have signed an agreement with the Community of Madrid in order to participate in the Youth Housing Plan will receive all the relevant information from the Youth Housing Mobile Office. Advice for Business Set-Up Paseo de Recoletos, 7-9, planta baja. 28004 Madrid : [email protected] To make an appointment call: 912 767 528 Office hours: Monday to Friday from 9.30 am to 2 pm Youth Tourism TIVE-Madrid is the Youth Tourism office depending on the Community of Madrid’s Directorate-General for Youth. They offer services related to leisure and travelling to all young people and students under 30 with the relevant international card, the Euro Card