Summary We have received 20 transactions across all social platforms until 10:00 PM Category: ▪ ▪ ▪ ▪ ▪ ▪ ▪
5 Inquires 1 Lost Item 2 Job Requests 6 Observations 2 Requests 3 Complaints 1 Related to Other Entities
Platforms: ▪ ▪ ▪
9 Twitter 4 Facebook 7 Instagram
Analysis table Category
Description
status
Action
5 Inquires
• • • • •
Testing center vehicle computer inspection inquiry Purchasing a nol card Dubai Ferry routes inquiry Apply for new DL Taxi booking
• •
Pending with customer All Solved
•
N/A
1 Lost Item
•
Lost item in bus
•
Solved
•
N/A
2 Job Requests
•
Job vacancy request X2
•
All Solved
•
N/A
6 Observations
• • • • • •
Unable to pay the parking fees through RTA Dubai app Observation regarding a signboard Reporting a broken lamp inside a tunnel Unable to pay the parking fees through RTA Dubai app Observation regarding taxi drivers not wearing face masks Speed bumps in Hatta area
• •
Pending with customer All Solved
• • • •
N/A CRM case created CRM case created N/A
2 Requests
• •
New bus route request Road lights request
• •
Solved Pending with customer
• •
CRM case created N/A
3 Complaints
• • •
Complaint against a taxi driver (Influencer) Complaint against taxi driver refused to stop Complaint against taxi driver attitude
•
All Solved
•
N/A
1 Related to Other Entities
•
Salik for GCC vehicles inquiry
•
Solved
•
N/A
APPENDIX
Consolidated cases Number
Channel
Message Type
Description
Ticket status
Case Type
Category
Ticket created Timestamp
1
Twitter
Mention
Observation regarding taxi drivers not wearing face masks
Solved
Observation
Dubai Taxi
03/10/2022 - 22:03
2
Twitter
DM
Observation regarding a signboard
Solved
Observation
TRA
03/10/2022 - 23:40
3
Facebook
DM
Lost item in bus
Solved
Lost Item
Dubai Bus
03/10/2022 - 23:56
4
Instagram
DM
Reporting a broken lamp inside a tunnel
Solved
Observation
TRA
04/10/2022 - 08:18
5
Instagram
DM
Purchasing a nol card
Solved
Query
Nol
04/10/2022 - 09:04
6
Instagram
DM
Job request
Solved
Job Request
Job Vacancy
04/10/2022 - 09:21
7
Twitter
Mention
Unable to pay the parking fees through RTA Dubai app
Pending with customer Observation
Smart Services
04/10/2022 - 10:14
8
Twitter
DM
Unable to pay the parking fees through RTA Dubai app
Solved
Observation
Smart Services
04/10/2022 - 10:15
9
Twitter
DM
New bus route request
Solved
Request
Dubai Bus
04/10/2022 - 11:04
10
Twitter
Mention
Dubai Ferry routes inquiry
Solved
Query
Marine Transport
04/10/2022 - 11:24
11
Instagram
DM
Testing center vehicle computer inspection inquiry