ABOUT INTREPID Intrepid started in 1989 by Darrell Wade and Geoff (Manch) Manchester. In 2011 PEAK Adventure Travel was created to deliver destination management solutions for TUI Group. It was discontinued in 2015, Intrepid Group was reborn to ‘change the way people see the world’. In 2021 PEAK DMC became Intrepid DMC, strengthening our positioning and amplifying our knowledge and expertise within the Intrepid brand. With 36 offices, 28 DMCs, and locations across five continents, Intrepid DMC creates innovative products delivered by experienced local operators.

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INTREPID GROUP BOARD DARRELL WADE

An Intrepid co-founder, Darrell was the company’s CEO for more than 20 years and is now the Group's Chairman. From day one, he’s spearheaded Intrepid’s journey to becoming a leader in sustainable experience-rich travel. GEOFF (MANCH) MANCHESTER

Intrepid co-founder and Group Director, Manch has earned the reputation as a responsible travel pioneer. Integral to the creation of the Group’s not-for-profit in 2002, Manch continues to advocate for mutually beneficial travel globally. 3

INTREPID is certified by B Corp

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Intrepid Business

Intrepid Styles/ Themes – Relevant details for Contracting Trip Styles

Max group size

Single Supplement exception possible

No of Single Supp needed

Room type needed

Basix

16 pax

Yes - Trip

2

Single

Basix – Overland

22 pax

Yes - Trip

2

Single

Original

12 pax

Yes – in some but not all accommodation

4

Original

16 pax

4

Double or Twin for Sole use

Original - Overland

22 pax

4

Comfort

12 Pax

No

4

DUS

Premium

12 Pax

No

4

DUS

18-29s

16 pax

Yes - Trip

2

Single

Family

16 pax

Yes – in some but not all accommodation

2

Depending on trip style

Food

12 pax

4

Depending on trip style

8 -16 pax

4

Depending on trip style

Trip Themes

Cycle / Active Expeditions / Women’s Expedition

12 – 16 pax

Yes - Trip

2

Depending on trip style

Local/ Retreat

8 – 16 pax

Yes - Trip

2

Depending on trip style

How to calculate allotment

Crew Room/s

Pax Rooms

Total

12 pax – 4 Single Supp

16 pax – single supp exception

16 pax – 4 Single Supp

22 pax – single supplement exception (2-3 crew)

22 pax – 4 single supplement exception (2-3 crew)

1 Single TL

1 Single TL

1 Single TL

1 Single TL + 1 Twin

1 Single TL + 1 Twin

2 Single for uneven numbers

2 Single for uneven numbers

2 Single for uneven numbers

2 Single/ tents for uneven numbers

2 Singles tents for uneven numbers

4 Double for Single use For single supplement

0 Double for Single use For single supplement

4 Double for Single use For single supplement

0 Double for Single use For single supplement

4 Double for Single use For single supplement

= 6 pax

= 2 pax

= 6 pax

= 2 pax

= 6 pax

12 pax – 6pax = 6 pax

16 pax – 2 pax = 14 pax

16 pax – 6 pax = 10 pax

22 pax – 2 pax = 20 pax

22 pax – 6 pax = 16 pax

6 pax / 2 = 3 Twin/ Doubles

14 pax / 2 = 7 Twin/ Doubles

10 pax / 2 = 5 Twin/ Doubles

20 pax / 2 = 10 Twin/Doubles

16 pax / 2 = 8 Twin/Doubles

3 Single + 7 Twin/Double

3 Single + 7 Twin/Double

3 Singles + 9 Twin/Doubles

3 Single + 11 Twin/Doubles

3 Single + 13 Twin/Doubles

BRAND PARTNERS They don’t have to work with us! BDMs are looking for Partners that have similar outlook to Intrepid Our key selling point to EB- Partners: - Global Network - Operational Excellence with global standards - Experience - Same standard of service in all destination - Local experts on the ground - Product innovator - Operated Group service for the world leading small group adventure businesses Why we operate trips for our competitors? - If we don’t do it, somebody else will!

BRAND PARTNERS

• • • • •

MOC AOX MOE MOL FIJ

Sawadee Reizen

• • • •

THF JRTHA THJ SMT

What is Urban Adventures? ▸

Are day tours with a difference – helping travellers experience the essence of a city in just one day with a local guide by their side.

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Set departure dates. Join in tours. Max Group size of 12 people or less (depending on activity)

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Operated in 26 cities in 2021 (before COVID – 2019 operated in 153 cities)

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Majority of UAs were operated in the past by 3rd party Operators, however, are now moving into DMC to operate (main exception is NA).

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From 2020 until now, some UAs were operated virtual as Home Online Experiences

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Who in the DMC is responsible for creating itinerary, sourcing services and putting pricing together? • Currently, there is no set rule. In some DMCs it sits with an UA coordinator, in others with GM or Operations or Contracting or a combination between different departments

• Bookings are mainly managed by Operation with cooperation DMC Reservation

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UA is providing a pricing template for DMC to set cost which includes set commission

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Currently, UAs are loaded into a new CMS system (MacPipe), which links content to OTAs and cumulate reviews from all OTAs; simultaneously a booking /Res system is currently in the process to be connected to OTAs, Starship and DW, where pricing, bookings and block out dates will sit. Doru will provide training to all DMCs starting from Feb

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Outlook (as part of 1B1B) – UAs are branded as a trip theme under Intrepid rather than a standalone Brand

https://www.intrepidtravel.com/en/theme/urban-adventures-day-tours

URBAN ADVENTURE – THAILAND

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Intrepid DMC Thailand

INTREPID DMC THAILAND ORGANIZATION CHART

General Manager

People Partner Product Contracting Sales Reservation Operation Account & Finance 23

CONTRACTING DEPARTMENT INTREPID THAILAND & LAOS

CONTRACTING TASK ▸

Retain / Maintain / Rebuild existing business relationship with Suppliers after the long pause from pandemic

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Research to set up new supplier

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Expand new business and new relationship to new Suppliers at the same time expanding Intrepid DMC

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Provide competitive rates, save at the best cost

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Procurement process: product developing, negotiating & contracting

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Update product to match market trends

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SERT awareness and knowledge to source an adequate suppliers

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Supplier evaluation; standard & quality of service

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Check competitor not to repeat the same product if not necessary

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Support / fulfil the requirement from Destination Product Department and Sales Department in term of accommodation and activity relevant to their trip designs

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CONTRACTING TEAM STRUCTURE

Contracting Manager

Contracting Assistant

Contractin g Officer

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• Supporting Contracting Manager • Coordinating work with other department • Data loading supporting

Contracting Officer

• Cost providing & saving • Rate remaining & negotiating • Supplier monitoring & managing • Market rate competitive • Team managing

Contracting Assistant

Contracting Manager

CONTRACTING ROLE

• Data loading • Rate & service adjusting • Document supporting

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SYSTEM Starship = Booking engine • Used by Partner Agency to book pax on Intrepid SGA/SBA products (incl. Trip, Single Supplement, additional service) • connected to Intrepid website for customers to make bookings = all booking details are stored here, incl. Retail prices to charge clients Does DMC use Starship? DMC Reservation or DMC OPS sometimes access booking information in urgent cases, if they can’t get hold of a sales agent -> but generally: NO

Intrepid Travel – B2C

Elements = Content and Pricing system of Intrepid Pax & • Content that is loaded to the Intrepid Booking Website & displayed in Starship information (Intrepid Product ownership) • OPS cost of trips, single supp, add service cost (DMC ownership) • Intrepid departure dates loaded ( Intrepid Product/Commercial ownership) Trip departures, • RRP calculation (Intrepid RRPs, Product/Commercial ownership) Content Does DMC use Elements? YES - To upload COGs /Operating cost of SGA/SBA and attached services - To look up booking information - To assign TL to departures - Intrepid Brand monthly invoice is based on booking & cost info Operator Portal =DMC & 3rd party operator to download booking information

DMC – B2B Travel Studio (TS) = DMC system • Data Source with all DMC supplier rates • Pricing for SGAs/SBAs for all DMC Brand Partners (Intrepid + EB) • Quoting & Booking information for Private Groups & Tailor Made • * DMC Reservation and Invoice checking system

DataWareHouse (DW) = Inhouse Reporting system With access to data from: • Starship • Elements • TS

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Who does what in a DMC – DMC Contracting vs DMC Destination Product Intrepid SGA

DMCs with Contracting Managers

DMC with Destination Product Managers (DPM)

Reviewing existing SGA itineraries & establishing change suggestion

Contracting in cooperation with Operation (/GM)

DPM in cooperation with Contracting and Operation (/GM)

Developing new product itineraries (briefing from Brand)

Contracting in cooperation with Operation (/GM)

DPM in cooperation with Operation and Contracting (/GM)

Communication during product development & Pricing circle

Mainly Contracting, however, OPS and GM might be involved

DPM is main channel of communication

Contracting services/ blocking allotment

Contracting & Reservation

Contracting & Reservation

Providing rates and building services in TS for package itinerary and pricing

Contracting

Contracting

Package itinerary / pricing and analysis of cost changes

Contracting

Destination Product Managers in cooperation with Contracting

Working with Brand to meet price expectations

Contracting

Destination Product Managers in consultation with Contracting / Operation / GMs

Pricing services in Elements

Trip cost importing – Contracting Single Supplement – Contracting Additional services cost loading – Contracting

Trip cost importing – DPM Single Supplement – If TS import function works – DPM / otherwise Contracting Additional services cost loading – Contracting

CONTRACTING vs PRODUCT

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DMC Destination Product Manager

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Destination experts

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Destination trends and happenings

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SERT and CBT creators

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B2B client liaison

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Group series detailed itinerary planning and trip development

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Pricing (costs)

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CONTRACTING WORKFLOW

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CONTRACTING WORKFLOW

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CONTRACTING – what works well and what is challenging WORKS WELL

CHALLENGING

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Teamwork establishment

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Annual planned timeline; guideline from global team and local adjustment

Limit of rooms; number of room with bed configuration

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Pre payment to supplier, works better than credit term

ASE & ARA applying to local supplier without well understanding of purpose

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CBT suppliers

Long term relationship with local supplier

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SERT understanding to supplier

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Selected suppliers related/complied with SERT criteria

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B Corp meaning to get supplier to understand

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SUPPLIER SELECTION ▸ Aiming for suppliers that are locally owned, preferable family businesses. ▸ Aiming for suppliers that are majority owned or operated by those who are considered underrepresented: • Gender (usually women) – our focus globally is to have an equal gender split: 50-50 female vs

male (this is an ongoing project)

• Ethnicity • Disabilities (we are aiming to include visits NGOs projects e.g. café that is run by people with

disabilities)

• Being a minority group • Low-income status

▸ Aiming for suppliers that are part of sustainable alliances/ certification e.g. Rainforest alliance ▸ Supplier that use renewable energy e.g. e-vehicles, accommodation energy is powered by solar ▸ Hotels contracted are preferable not part of a hotel chain. If (due to availability or quality standards) local hotel chains that are small and have a suitable edge are preferred.

▸ Suppliers to comply with Supplier Code of conduct 34

SUPPLIER SELECTION Things to consider when selecting a supplier for possible cooperation: ▸ Suitability: Need to match Brand requirements ▸ Research: Check online reviews, recommendation, trade publication, face-to face meetings / visit accommodation, who is key customer group (market & business), part of any sustainability chain (e.g. green key) ▸ Price & Quality (benchmark vs other suppliers in destination) ▸ Relationship with Intrepid DMC ▸ Supplier potential ▸ Safety record and compliance with safety policy

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ACOMMODATION MINIMUM STANDARD Things to consider when selecting a supplier for possible cooperation: 1) All accommodation used must comply with local regulations and hold up to date copies of any required operating licenses, insurances, safety certificates and approvals. 2) There must be a suitable and practical means of raising the alarm in the event of a fire or emergency, which is appropriate to the size of the building. 3) There must be a readily available means of escape accessible in the event of a fire or emergency requiring evacuation from the accommodation. 4) Emergency exit doors must not be locked and route(s) to safety must be free from obstructions. 5) There should be no unsheathed, exposed or bare wires in any rooms or throughout the premises 6) The accommodation must be clean with no visible mould, dirty bedding, and/or other hygiene/cleanliness issues. Bathrooms must be free of slip/trip hazards, cracks and broken tiles. 7) The accommodation must be free from obvious signs of infestation (animal or insect). 8) There must be no individual instantaneous open flued gas water heaters sited within rooms used for sleeping by passengers, leaders or crew.

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ACOMMODATION MINIMUM STANDARD 9) All rooms must be regularly cleaned and disinfected between guest use 10) Unless an alternate arrangement has been agreed on(and documented) between the DMC and the brand, the tour leader must be accommodated at the same property, or within10minutes walking distance away. 11) All swimming pools must have a pool safety notice with ‘no jumping’ and/or ‘depth’ information displayed or readily available. All swimming pool handrails and ladders must be securely fitted, and the surrounding pool area should be free of slip/trip hazards, cracks and broken tiles. 12) Accommodations that provide food on premises should have a food safety management system to prevent food contamination, illness and complaints from customers. 13) The accommodation should have a food safety license and any other applicable local licensing requirements mandated by the laws of the country. Food preparation areas should be sanitary, with adequate storage, preparation, processing, and serving facilities. 14) Accommodation staff should be trained in security and emergency procedures and be familiar with their role in the event of an emergency.

15) Accommodation properties should be secure and provide good lighting throughout the property.

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VEHICLE POLICY Licenses ▸ All transport and transport companies must comply with all local legal regulations and hold valid copies of any required operating licenses, safety certificates and insurance. ▸ An annual safety audit will be performed by a member of Intrepid DMC staff on vehicles to be used.

▸ The Supplier agrees to random safety audits may be performed on vehicles by Intrepid DMC staff. Vehicles ▸ All transport vehicles used are registered/licensed to carry tourists where required by law

▸ All transport must be in good working order and able to provide safe transit for all passengers ▸ All transport must be of a suitable size for the number of passengers and their luggage, so that overloading (of people and baggage) does not occur at any time. ▸ All vehicles must have emergency equipment including a fire extinguisher, First aid kit and emergency signage and tools appropriate to the type of terrain and remoteness encountered. Emergency exits must be present if the vehicle has over 17 seats. 38

VEHICLE POLICY ▸ All vehicles must have aisle completely free from obstructions (no luggage stored in aisles). ▸ All vehicles are to have 6 monthly safety checks or as legally required and the operator guarantees that all vehicles in use will be in a safe and roadworthy condition. As a minimum the vehicles must have functioning brakes, steering, lights, wind screen wipers and tyres with tread. ▸ All vehicles must have seatbelts. Driver cannot drive the vehicle until every passenger’s seatbelt is fastened. For all chartered vehicle suppliers used, there must be signed contracts in place outlining the terms of this policy.

Drivers ▸ All drivers should have appropriate license for the vehicle driven ▸ All drivers must be medically fit, not tired or fatigued and avoid the use of drugs or alcohol prior to, during and in between driving hours.

▸ Drivers may not use handheld mobile phones while driving. For emergency phone usage drivers must stop the vehicle or use a mobile phone with hands-free. Should the driver of any vehicle carrying Intrepid DMC passengers exceed 100kmh or driver drive in a manner deemed unsafe (i.e. using mobile telephone whilst driving) then Intrepid DMC reserve the right to void this contract with immediate effect.

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ACTIVIIES POLICY Activities are a huge part of what we do, and why customers book our trips. These activities are either included in the trip or optional where the customer chooses which one they want to do.

We divide these activities into: o Technical o Non-Technical referred to as ‘general activities Regardless of whether the activity is considered technical or not, safety standards must be followed.

Non technical/general Activities ❖ The scope ofgeneralactivitiescan rangesignificantlyfrom a guided city walkthrough to a cycling or boating activity.Generalactivities: ❖ Do not require specialist formal training to operate

❖ Do not require special skills to participate in ❖ Can be done by all passengers

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ACTIVIIES POLICY Non technical/general activities do not necessarily need a risk assessment; however, an assessment should be undertaken if: ❖ There are concerns about the activity during the development of the itinerary;

❖ If concerns are raised by leaders in their trip report; ❖ If concerns are raised by passengers through trip feedback or complaints; ❖ If the brand requests an assessment Reach out to Global Operations & we can help you decide if a risk assessment is required.

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ACTIVIIES POLICY All general activities must adhere to the following minimum standards; ❖ There must be a full safety briefing provided before each instance of the activity begins. ❖ Weather conditions must be checked beforehand, and the activity cancelled if the weather poses a risk. ❖ Any equipment used (kayaks, lifejackets, bicycles, helmets, snorkelling equipment etc.) must be in good working condition and well maintained. ❖ If the activity is water based, the swimming ability of each passenger must be ascertained and managed accordingly. ❖ All activity suppliers must have public liability insurance. If the supplier does not have public liability insurance, then the financial risk must be assessed and approved by the DMC RGM and a senior brand manager.

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HIGH RISK ACTIVIIES High Risk ▸ A high-risk activity is an activity that has been identified by IG/ Intrepid DMCas an activity which possess a greater safety risk and increased legal liability risk than a general activity.▸

▸ Generally, high-risk activities require specific licensing, specialist equipment, and specifically trained staff to operate the activity. There is also a requirement for the activity provider to have public liability insurance. Snorkelling & Swimming ▸ All snorkelling activities globally must be risk assessed as a high-risk activity. ▸ All leaders who run snorkelling or swimming activities must have received training, and be familiar with the safety briefings and materials provided. ▸ Where reasonably possible, leaders who run snorkelling or swimming activities should undertake practical water safety training. ▸ A safety brief must be delivered to customers prior to engaging in the activity. It is the leader’s responsibility to ensure that a full safety brief is provided either by themselves, or by the activity operator. 43

HIGH RISK ACTIVIIES ▸ There should always be a minimum of one person from the operator in the vicinity of the snorkelling participants as well as a minimum of the leader and/or one other watching snorkellers from the boat or beach. ▸ The activity operator should be experienced and familiar with the snorkelling area and follow the instructions of authorities for any potential impacts on safety, such as weather, tides or animal threats to safety (including the risk of bites and stings). If there are any potential risks, the activity should immediately be cancelled until the area is deemed safe. Boats & Ferries ▸ Boat types may include (but are not limited to), ferries, junk, yacht, kayak, speedboat, cruise boat, catamaran and any local unique boats such as longtail boats and mokoros etc. ▸ There must be a full safety briefing provided before each instance of the activity begins. ▸ Life jackets must be available on all water transport and supplied in sufficient numbers to meet/exceed the maximum vessel capacity Child sized lifejackets must be available for any children travelling on water transport. Lifejackets must be easily accessible and not in a locked compartment. 44

HIGH RISK ACTIVIIES ▸ Sitting or riding on the roofof a boat is not permitted, unless the boat has a pre-approved dedicated roof decks as part of the boat design. Roof decks must contain adequate fencing. ▸ If the group is split up across two or more smaller boats, the boat operators must remain within eye contact of each other. ▸ If a boat becomes dangerously and unusually over crowded while embarking, passengers must be immediately removed and alternate transport arranged. ▸ There must be a readily available means of escape accessible in the event of a fire or emergency requiring evacuation from the vessel. Emergency exit doors must not be locked and route(s) to safety must free from obstructions. ▸ Where the transport (i.e. bus, minivan) is on a ferry, all passengers, leaders and crew must exit the vehicle for the duration of the voyage.

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AVIATION POLICY

Airline ranking divided into 3 tiers:

▸ Tier 1 –large commercial, multi-fleet passenger Airlines e.g. Qantas, Etihad (can be signed off by RGM) ▸ Tier 2 –Mix of low cost, medium size regional Airlines e.g. Ryanair, Uganda Airways (can be signed off by RGM) ▸ Tier 3 -smaller commercial airlines operating light aircraft or helicopters (e.g. Heli Everest, Tropic Air). Must be signed off by Intrepid Steering Committee.

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HEALTH & SAFETY Safety is the highest priority for Intrepid. There is always inherent risk in adventure travel but we have a robust health and safety framework that helps keep our customers, leaders and crew safe. Over 92% of our customers report via feedback that they felt their health and safety was managed well on our trips. Despite that, incidents can and do happen. As a global business, we have dealt with earthquakes, terrorist attacks, riots, plane crashes, truck roll overs, boats sinking, fires, hijackings, armed robbery, rape, AMS evacuations, drownings, suicides, animal attacks, heart attacks, serious illnesses, broken legs and of course, the ongoing COVID-19 pandemic. Our focus is always to prevent incidents where possible and to manage them well when they do happen.

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H & S ASSESSMENT PROCESS Different categories of risk for service provision Low -> must fulfill local law and regulations Med -> must complete full assessment + sign off from OM or CM High -> must complete full assessment + sign off from GM & Global OPS

Extreme high -> we won’t contract & operate services Different categories risks for service provision 1.Initial Assessment -> done by Contracting 2.Risk Assessment -> depending on service & risk, can be done by leader, office staff or department managers 3.Risk Controls -> depending on service by CM, OM or DOM 4.Final Risk Rating

5.Service Sign Off -> depending on service & risk 6.Comments 48

SERT S

E • Sustainable

R • Experienced

T • Rich

• Travel

Unrivalled Travel Products

▸ Local secrets and hidden gems

1. Local Interactions

▸ Not available through other travel brand

2. Unique Experiences

▸ Present mainstream site in a new way

3. “Priceless” Wow Experience

▸ Introduce local characters and stories

4. Positive Impact on People and the Planet

▸ Showcase emerging local trends

5. Replicable and scalable

▸ Ordinary to local but extraordinary to travellers ▸ Great value for money ▸ Present culturally and socially diverse viewpoint and way of life 49

THE DIFFERENCES BETWEEN SERT & IMPACT INITIATIVES Sustainable Experienced-Rich Travel 1. Local Interactions 2. Unique Experiences 3. “Priceless” Wow Experience 4. Positive Impact on People and the Planet 5. Replicable and scalable

Impact Initiatives = Purpose-focused Activity PLANET: Experience that promotes environmental or wildlife conservation e.g. National Park, Wildlife Sanctuary, Recycling or waste management PEOPLE: Experience that supports people e.g. Not-forprofit training restaurant, experience that promotes gender equality, experience supporting education COMMUNITY: Preservation of minority culture e.g. observing a traditional artform or cultural practice from a minority culture, CBT 50

CBT – COMMUNITY BASED TOURISM ▸ Can be developed with NGOs ▸ Important to involve community leaders ▸ Ensure that the experience is not fake; ensure that there is minimal impact to local community’s normal life

▸ It is away for visits to share an experience and get to know the community and their way of living ▸ The visit should be seen as an additional to improve ‘living conditions’ e.g. building new toilets, improve kitchen facilities, use money to send kids to school and not as key source of income ▸ Money tourist are bring should be divided equally and not only 1 family should benefit ▸ Needed from DMC: training on e.g. food hygiene & ongoing support + regular visits ▸ If a community visit has become overtime very commercial e.g. multiple Tour operator are coming, select another community

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DATA LOADING DMC costing, pricing & reservation system is called Travel Studio, which is used by Contracting, Destination Product, Sales, Reservation, Finance & Operation. It is vital for the growth of the business to keep the data base up to date at all time. Contracting Officer data tasks:

▸ Set up/load initially suppliers ▸ Set up/load services for all business ▸ Maintain services and suppliers by updating rates and information ongoingly ▸ Load Service description-initial description to be done by Contracting, updated by sales ▸ Keep TS up to date for Destination Product to create NPMs & Packages, for Sales to create quotes and bookings

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