René Alain Pepper - Director of F&B Flipbook PDF


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Phone 00973 321 21 536 Address Manama, Bahrain Email [email protected] Experience Director of F&B Hilton Bahrain Implemented strategic goals while managing profit margins through effective planning, negotiations, innovative menu development, department KPI's achievement and SMARTER objectives. Executed document creation and development (policies, SOP's, training plans, manuals and forms relating to F&B operations) Successfully built key partnerships with strategic suppliers to maximize overall revenue potential and cost saving initiatives Measured and reported marketing contribution, ROI, and customer penetration to management Head of Department role: responsible for pre-opening of 9 F&B venues which includes 4 specialty restaurants, bars and lounge. Nov 2021- present Bahrain René P e p p e r D i r e c t o r o f F o o d & B e v e r a g e Contact Me F&B concept & design Business Development Pre-opening (Leisure | Hotels) Multi cuisine operations Event Management Expertise Cost management Operation management F&B Manager (Resort F&B) Hilton Salwa Beach Resort & Villas Successfully opened and operated one of the largest Resorts in the MENA region which encompasses 25 restaurants, bars, lounges and eateries including In-Villa dining, All-day dining; Italian, Chinese, Arabic Specialty, Quick Service restaurants as well as carts and kiosks. Marketed the F&B venues, developed and managed menus, package deals, promotions, displays within the resort to meet/exceed sales and financial goals. Hired cross-functional teams, using interactive and motivational leadership to coach, train and manage team members within the organizational structure. Oversaw conference and banquet operations within the resort, working with the F&B team to achieve and surpass profit and service targets. Led the end-toend customer service cycle, from initial inquiries through to booking and execution of corporate events, handling all facets of F&B, technical audio/video, and logistics Oversaw the business operations, leveraging entrepreneurial ability and skills in translating corporate vision, to overcome complex business challenges and deliver high decisions and positioning of value-added solutions. Met food and beverage financial objectives by forecasting requirements; scheduling expenditures; analyzing variances; initiating corrective actions. Cost of sale management, monthly analysis reporting, menu development and creation. Analytical competitor set and bench-marking, supplier selection and negotiations as well as venue enhancement. Successfully managed a high performance, multinational team across all operational F&B venues. Head of Department role: responsible for operational, financial performance of hotel (258 rooms), villas (84 beach villas, 35 apartment), water and adventure park F&B operations. Managing operational venues and teams while assisting in openings for new venues within the resort. Jan 2020 - Oct 2021 Qatar Core Competencies Account Management Operational Excellence Hospitality P&L Budgets Process re-engineering Service Delivery Team Development


Experience (cont) F&B Operations Manager Nov 2014 -Dec 2019 Meraas Holdings Dubai, UAE Head of Department role of F&B: responsible for concept, design and operations for 11 F&B venues across 5 locations within Dubai Development of F&B concepts and menus for cinemas. water park, indoor theme park, bio dome and family entertainment centers. Assistant F&B Manager Apr 2012 - Nov 2014 Farah Experiences (previously Farah Leisure Parks Management) Dubai, UAE Promoted from Outlet Manager to Assistant F&B Manager Pre-opening role, oversee all F&B Service operations within Yas Waterworld Abu Dhabi Restaurant and Bar Manager Feb 2011 - Mar 2012 Movenpick Jumeirah Beach Residence Dubai, UAE Restaurant Manager (pre-opening) Oct 2010 - Feb 2011 Lafayette Gourmet Dubai, UAE Restaurant Manager Jul 2008 - Oct 2019 Jumeirah International Dubai, UAE Leadership Skills Visionary Leader with verifiable year-after-year success in achieving peak revenue, profit and growth objectives in a rapidly changing atmosphere Conceive and execute strategies—drive corporate growth, profitability, and value. Vividly experienced in complex systems, which require deep understanding of critical business drivers in multiple markets and industries. Link business objectives with powerful enterprise-level strategies—business accelerator. Innately visceral hard-wired for strategic and tactical thinking—formulate and execute corporate plans: Contribute true perspective Achievements Implemented successful green initiatives across all venues (ranging from food packaging, wastage, guest promotions to rewards) Successfully led multiple business units while ensuring high team member and guest satisfaction Ability to quickly adapt and excel in a leisure, restaurant and hotel environment Completed over 14 pre-opening projects which includes concept, design, construction and operations Maintained and reduced budgeted food cost whilst ensuring quality products Streamlined F&B operations by setting up commissary kitchens, centralized ordering systems as well as multi-property training systems. Developed strategic partnerships with key suppliers and stakeholders ensuring long term business relations. Education National Diploma in Food and Beverage Management Durban University of Technology (2007 | 4 year Diploma) Key course subjects included: Nutrition, Food Service Management, Mass Catering, Financial Accounting, Behavior Studies, Food studies, Food and Beverage Management Leadership References "I have experienced René as a benevolent leader with very valuable experience and expertise from the leisure and F&B industry. René is industrious and entrepreneurial, a clear communicator who thinks on his feet and with vast pre-opening and operational experience. René endeavors to always motivate the teams and people around him, and he is loved and admired by his co-workers." Andreas Landsvik previous Resort Director Hilton Salwa Beach Resort & Villas | Current Group Director of Operations- Jaz Hotels Software Proficiency Micros (POS) Agylisys (POS) Birchstreet (Procurement | Recipe) Eatec (Inventory | Recipe) Maximo (FMS) Opera PMS (Hotel Property Management) Adaco (Procurement | Inventory Management) Embed (FEC POS)


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