QA NEW HIRE HANDBOOK

www.rhbinsurance.com.my

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QA NEW HIRE HANDBOOK

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TABLE OF CONTENTS PAGE RHB INSURANCE: MISSION, VISION, CREED & GOALS

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MESSAGE FROM THE HEAD OF IT DEPARTMENT

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SECTION 1: INTRODUCTION

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1.1 GENERAL INFORMATION 1.2 DEPARTMENTS

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SECTION 2: GETTING STARTED

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2.1 GETTING YOUR LAPTOP / DESKTOP 2.2 SETTING UP YOUR STAFF ACCOUNT 2.3 ACCESS CARD 2.4 APPS INSTALLATION 2.5 VIRTUAL PRIVATE NETWORK [VPN] 2.6 OUTLOOK 2.7 MYLINK2HR 2.8 WORKPLACE 2.9 MY1PORTAL 2.10 SHARED DRIVE

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SECTION 3: RULES, REQUIREMENTS & PROCEDURAL FLOW OF QA

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3.1 INTRODUCTION 3.1.1 DIAMOND 3.1.2 JENKINS 3.1.4 GIS 3.2 DETAILED BUSINESS REQUIREMENT [BRD] 3.3 FUNCTIONAL REQUIREMENT SPECIFICATION [FRS] 3.4 TEST CASE 3.5 TEST CASES EXECUTION 3.3.1 CREATE QUOTATION | NEW BUSINESS 3.3.2 QUOTATION RENEWAL 3.3.3 RENEWAL 3.3.4 CANCEL REPLACEMENT 3.3.5 ENDORSEMENT 3.3.6 SHARED API 3.3.7 GIS INTEGRATION 3.3.8 GENERALIZED LINEAR MODELS [GLM WORKSHEET] 3.6 DAILY SCORECARD 3.7 UAT SIGN OFF 3.8 CODE MERGE REQUEST

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3.10 REGRESSION 3.11 PRODUCTION IMPLEMENTATION VERIFICATION [PIV]

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RHB INSURANCE : MISSION, VISION, CREED & GOALS

Our Vision Leveraging Test Automation framework thru reusable automation scripts to increase double velocity in test automation development and test resource-saving.

Our Mission Improve system quality through better impact analysis and test coverage Improve staff productivity through use of new technologies Improve Business‐IT collaboration and software development pace through adoption of Agile and DevOps processes and tools and stronger Enterprise Architecture practice

Our Creed Together We Progress

Our Long Term Goals a) Standardizing Test Processes, Test documentation and repository, increase Efficiency b) Reuse and Reduce redundancy, increase Effectiveness c) Zero defect in CR releases, increase Reliability

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MESSAGE FROM THE HEAD OF DEPARTMENT

I am pleased to welcome you to RHB Insurance.

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Terry Yap Wai Hoo Head of Information Technology

RHB Insurance was incorporated on 7 March 1978 and we have been privileged to serve Malaysians for the past four decades. At RHB Insurance Berhad, we are proud to be a widely recognized local brand and we run our business with Malaysians’ best interest at heart. With our solid foundation and wide local network coverage, we continue to lead in the local market. In other words, we know your needs. We are relentless in our pursuit of excellence, constantly looking for opportunities to enhance our wide range of products to serve our customers better. We aim to put the protection in the hands of all Malaysians – empowering them to change the way they are protected from any unforeseen events.

We offer products and services via a wide network of RHB Insurance branches, RHB Bank Berhad branches, Pos Malaysia Bhd offices and more than 1500 authorised agents’ office throughout Malaysia. At present, RHB Insurance provides coverages on motor, motor add-ons, personal accident, medical, property, travel and miscellaneous. We are proud of our reputation as RHB Insurance Berhad. We strive to provide great customer experiences and provide our staff opportunity to obtain world-class qualifications through good quality working environment. RHB Insurance’s staff are empowered to learn through critical thinking and application of knowledge and intelligence with the help of a dedicated team of academic staff. This is also supported by a group of people who provide the administrative services and support systems in the Company to create the ideal learning environment for students. This guide is specially designed for new hire who will find all the important information needed for their works. Thank you for choosing RHB Insurance and I wish you an enriching working experience.

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SECTION 1: INTRODUCTION

1.1GENERAL INFORMATION This New Hire Handbook is designed to let new hire familiar with most of the management/organizations and the system/application we use in a short time. These publications provide the information you need to make the most out of your working experience with RHB Insurance Berhad. You will also find information about the working department, facilities and services available at RHB Insurance Berhad, The Icon. It is your responsibility to read and be conversant with the rules and regulations stated in the above publications. You will be expected to have this knowledge when working at RHB Insurance Berhad.

Working Hours: Monday to Thursday From 8.45 am to 5.45 pm with one-hour lunch break Friday From 8.45 am to 4.45 pm with one hour lunch break

Leave: Please inform manager/supervisor 2-3 days earlier when you plan to take leave, for example: car service, income tax. For emergency leave, which is something unexpected happen on your way to work (Ex: accident, tire puncture, etc.) please inform/call your manager/supervisor as soon as possible.

You shall bound by such rules and guidelines as may be issued from time to time by RHB Banking Group. You shall be bound and abide by the duty of secrecy to the Company and its customers. You shall therefore not during your employement with the Company, or thereafter divulge, reveal or disclose the affairs or accounts of the Company and RHB Banking Group. We welcome you to the RHB Bank’s family and wish you successful in your career with the Bank.

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Application Support *subject to change from time to time 1.2 DEPARTMENTS

BA TEAM, Biz Solutions Carris Lu Nyok Lin

[email protected]

Section Head, Biz Solutions

Charmaine Chen

[email protected]

Senior Biz Analyst, SBG-IT Ins

Foong Yeet Chan

[email protected]

Biz Analyst, Biz Solutions

Khoo Ker Xhin

[email protected]

Senior Biz Analyst, Biz Solutions

Lee Yar Yin

[email protected]

Senior Biz Analyst, Biz Solutions

Tan Lee Loo

[email protected]

Biz Analyst, Biz Solutions

Wayne Ng Kah Whye

[email protected]

Senior Biz Analyst, Biz Solutions

Yap Lee Yeen

[email protected]

Senior Biz Analyst, Biz Solutions

Teh Jing Hui

[email protected]

Biz Analyst, Biz Solutions

Sharon Gan Yi Qing

[email protected]

Biz Analyst, Biz Solutions

Kane Eng Yuan Siang

[email protected]

Biz Analyst, Biz Solutions

Jasmine Lim

[email protected]

QA Manager

Nur Hanis Nabilah

[email protected]

Senior Test Analyst

Jasmine Teoh Siew Gaik

[email protected]

Senior Test Analyst

Bogaala Yalamanda Reddy

[email protected]

Senior Test Analyst

QA TEAM

Application Development Management Chong Chee Lon

[email protected]

Section Head, Application Devt Mgmt

Chian Weilon

[email protected]

Application Engineer

Lim Song Maan

[email protected]

Software Engineer

Nur Yasmin

[email protected]

Manager, Application Developer

Mohamad Suhaimi

[email protected]

Senior Specialist

Suffian Bin Hasan

[email protected]

Associate Specialist

Ranjith Kumar Nethaji

[email protected]

Application Engineer

Mohd Firdaus bin Mohd Rawi

[email protected]

Software Engineer

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Tech Solutions Lim Kian Chuan & Liaison [email protected]

Section Head, Technical Solutions

Lim Kian Chuan

[email protected]

Circle Leader, Tech Solution & Lsn

Muthu Raman a/l M Chinnadurai

[email protected]

Senior Technical Analyst

Wong Hung Kong

[email protected]

Senior Technical Analyst

Ruzain bin Mohammad

[email protected]

Team Member

Hasmin Syafiq bin Abdul Rahman

[email protected]

Team Member

Gary Sin Poh Ngee

[email protected]

Circle Lead, Cust Application Support

Kew Shiau Peng

[email protected]

Senior Team Member

Logeswary a/p S. Ramalingam

[email protected]

Junior Team Member

Nuri Afeni binti Mazlan

[email protected]

Team Member

Suhaila Binti Ahmad

[email protected]

Junior TM

IT Customer Care

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SECTION 2: GETTING STARTED 2.1 GETTING YOUR LAPTOP / DESKTOP Manager/supervisor will get your laptop/desktop ready in the first week.

2.2 SETTING UP YOUR STAFF ACCOUNT Your manager/supervisor will submit request to create your portaldom staff account (outlook account).

2.3 ACCESS CARD The manager will provide 2 temporary access card, 1 to enter RHB Insurance IT department and another 1 use to enter to the icon west wing.

2.4 APPS INSTALLATION Application or software you will need to use when testing.

Microsoft Outlook

ttermpro [GIS]

Google Chrome

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Soap UI

Adobe Acrobat

Microsoft Team

2.5 VIRTUAL PRIVATE NETWORK [VPN] *Required justification & approval from your manager We need to connect to VPN when we need to use Diamond, GIS, Jenkins, mylink2HR, my1Portal, Workplace any other RHB related website or software. Only Microsoft Outlook can use without connect to VPN. Below is the step how to setup the proxy:

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1. Make sure you turn on the proxy before you connected with VPN to access RHB related website like Diamond.

3. Click “Save” when you done the setup.

2. When you can’t access to RHB related website in a sudden you can check the proxy address is correct or not. This is the correct one: http://rhbproxy.intranet.rhbgroup.com/proxy.pac

4. Make sure you turn off the Manual proxy setup.

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Connect to VPN step:

Click Connect

Your staff ID Total 12-digit password without space, first 6 digit is the password you already set up when your manager request a VPN for you, another 6 digit is auto generate by RSA application at your phone every time you need to use it.(last 6 digit will always be different and remember this 6 digit passcode can only last for 60 seconds)

Second password is the password you use to login to this laptop/desktop. Then click Ok.

If you couldn’t get to connect, don’t try over 3 times, at the 2nd times cannot connect you should request for help from your manager.

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2.6 OUTLOOK You will have this pop-up message when your outlook account has been set up. Follow the below instructions to sign in to Microsoft Outlook, once log in, you can receive or send email in Microsoft Outlook as long as connected to Wi-Fi or personal hotspot, is not a must to connect to VPN when you need to send out email or receive email. Windows Security

Microsoft Outlook Connecting to [email protected]

Press Ctrl + Alt + Delete > Change password (Remember connect VPN to change)

PORTALDOM\457969 Password

Note: The password will expire in every 30 days, you have to change the password every 30 days, there will be a notification remind you that your password is going to expired in 11 days as an example.

Use the password you use to log in to the laptop/desktop

Remember my credentials Note: Please connect to vpn + make sure you turn on the proxy server (correct address) when this message pop-up after your first week (your Outlook email will no longer include NONSMTP that’s why this message pop-up again)

More Choices OK

Cancel

You will need to open another folder for Outlook as our default folder for our Outlook cannot store document or mail over 0.163461GB. For more details kindly ask Charmaine or your manager.

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2.7 MYLINK2HR*only applicable for RHB Staff https://mylink2hr.rhbgroup.com/

You will need to go to confirm with your manager which learning courses are mandatory for you to finish, there’s a due date for you to finish. (Ex: Anti-Bribery and Corruption; Information Security Awareness; RHB AML/CFT Foundation (Malaysia); RHB Risk Culture & Awareness; Secrecy and Information Protection Training) these are the course are mandatory for everyone, you may confirm with your HR partner/manager.

You can check your salary by click on this and then choose ‘pay slip’

For other functions you may explore yourself, if you have any questions on this you may contact your HR partner (the one who in charge on your working placement). 15

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2.8 WORKPLACE*only applicable for RHB Staff https://rhbgroup.workplace.com/

Workplace is a platform for you to chitchat with your colleagues, there will be special guests talks or some interesting events being held, you can join to get to know our colleagues from different places, some activities will have giveaway sections, is like a Facebook in RHB bank.

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2.9 MY1PORTAL*only applicable for RHB Staff http://my1portal.rhbgroup.com/

My1portal is knowledge library for rhbians which store information, forms and news, a lot department shares their latest news and progress.

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2.10 SHARED DRIVE \\172.31.1.43\INS1_InsuranceA\INS2-IT-BA\CR

This is the pathway where Our CR usually stored at.

\\172.31.1.43\INS1_InsuranceA\INS2-IT-QATAME\

This is the pathway where Our QATAME usually stored at.

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SECTION 3: RULES, REQUIREMENTS & PROCEDURAL FLOW OF QA 3.1INTRODUCTION

3.1.1 DIAMOND UAT Admin URL

UAT Agent

https://172.30.81.74:9445/nsure/admin/ https://172.30.81.74:9446/nsure/admin/ https://172.30.81.74:9443/nsure/admin/ https://172.30.81.121:9444/nsure/admin/ https://172.30.81.121:9446/nsure/admin/ https://172.30.81.121:9444/nsure/admin/

https://172.30.81.74:9445/nsure/agent/ https://172.30.81.74:9446/nsure/agent/ https://172.30.81.74:9443/nsure/agent/ https://172.30.81.121:9444/nsure/agent/ https://172.30.81.121:9446/nsure/agent/ https://172.30.81.121:9444/nsure/agent/

*subject to change from time to time, please copy and paste the link at browser (Chrome/Internet Explorer) *there a lot of environments on Diamond with different link, the environment will provide by SA

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3.1.2 JENKINS SCHEDULER UAT http://172.30.84.93:8080 username: To be provided by SA password: To be provided by SA

Regression http://172.30.84.93:8080/login username: rhbiqa_reg password: p@ssw0rd

*subject to change from time to time, please copy and paste the link at browser (Chrome/Internet Explorer)

3.1.2 GIS (ttermpro)

GIS is a place for us to do integration, generate policy number and so on (there are more functions), when we do testing we have to run it manually but in production (live) it will automatically run when an agent/or sales people enter all the details of the cover note and policy number will auto generated to them.

3.2 DETAILED BUSINESS REQUIREMENT [BRD] Business Requirements Document is a document that outlines the objective or the expectation of the changes/ enhancement/ instructions. In layman term, it describes the high-level business needs for the changes. Please connect to VPN to view this file.

3.3 FUNCTIONAL REQUIREMENT SPECIFICATION [FRS] Functional Requirement Document/Specifications is a document outlines the functions required to fulfill the business need(BRD). Please connect to VPN to view this file.

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3.4 TEST CASES A Test Cases is a detailed document that describes the test strategy, objectives, schedule, estimation, deliverables, and resources required to perform testing for a software product. Test Cases helps us determine the effort needed to validate the quality of the application under test. The test cases serve as a blueprint to conduct software testing activities as a defined process, which is minutely monitored and controlled by the test manager. Please connect to VPN to view this example. Making Test Case document can: • • •

Help people outside the test team such as developers, business managers, customers understand the details of testing. Test Case guides our thinking. It is like a rule book, which needs to be followed. Important aspects like test estimation, test scope, Test Strategy are documented in Test Case, so it can be reviewed by Management Team and re-used for other projects.

For further exploration, kindly visit: https://www.guru99.com/what-everybody-ought-to-know-about-test-planing.html Best Practice for writing good Test Case • Test Cases need to be simple and transparent • Create Test Case with End User in Mind • Avoid test case repetition • Do not Assume • Ensure 100% Coverage • Test Cases must be identifiable • Implement Testing Techniques • Peer Review 3.5 TEST CASES EXECUTION Test execution is the process of executing the code/test cases/test scenario and comparing the expected and actual results. Following factors are to be considered for a test execution process: •

Based on a risk, select a subset of test suite to be executed for this cycle.

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Assign the test cases in each test suite to testers for execution.

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Execute tests, report bugs, and capture test status continuously include login credential, environment used

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Resolve blocking issues as they arise.

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Report status, adjust assignments, and reconsider plans and priorities daily.

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Report test cycle findings and status.

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3.5.1 CREATE QUOTATION | NEW BUSINESS Please connect to VPN to view this file. 3.5.2 QUOTATION RENEWAL Please connect to VPN to view this file. 3.5.3 RENEWAL Please connect to VPN to view this file. 3.5.4 CANCEL REPLACEMENT Please connect to VPN to view this file. 3.5.5 ENDORSEMENT Please connect to VPN to view this file. 3.5.6 SHARED API Click here to view 3.5.7 GIS INTEGRATION Please connect to VPN to view this file. 3.5.8 GENERALIZED LINEAR MODELS [GLM WORKSHEET] Please connect to VPN to view this file. 3.6 DAILY SCORECARD Please connect to VPN to view this file. 3.7 UAT SIGN OFF Please connect to VPN to view this file. 3.8 Test Case & Test Results Test Cases Test Results 3.9 PRODUCTION IMPLEMENTATION VERIFICATION [PIV] PIV Walkthru 22

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Operating Address Level 12B, West Wing, The Icon, 50400, Jln Tun Razak, 55000 K.L. Federal Territory of Kuala Lumpur Phone: 1-300-22-0007 Email: [email protected]

Published by RHBi QA Team Email: [email protected]

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