Impact Report | 1 | Impact Report 2021 – 2022

| Impact Report | 2 Acknowledgement of Country Access4u acknowledges the Traditional Owners and Custodians of the Lands on which we live and work, and their connection to Land and Sea. We pay our respects to Elders past and present.

Impact Report | 3 | Contents Acknowledgement of Country 2 Our CEO 4 Our Executive Team 6 Our History 7 Our Future, Vision, Values 8 Our Supports 10 Our Highlights 12 Our Advocacy 18 Our Snapshot 20 Our Customers: Jenny 21 Our Customers: Kurt 22 Our Customers: Kathleen 24 Our People 26 Our Collaborations 27

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Impact Report | 5 | Our CEO What a year. Despite the COVID-19 related challenges that the past few years have brought, we are proud to say that Access4u is bigger and better than ever. We experienced an enormous amount of growth this past year, with our customer base growing 32% and our staff numbers increasing by 31%. “Throughout our growth, our amazing staff stayed true to Access4u’s values and continued to provide innovative and tailored services to each individual we support.” I am immensely proud. Our staff deserve a great round of applause. I am continually impressed by the resourcefulness, the initiative, and the entrepreneurial quality displayed by each and every one of them. They all bring exceptional value to our organisation and regularly assess and review our customers’ needs, the programs we offer, and the effectiveness of the services we provide. This allows us to continually deliver outstanding services to customers who can count on us to carry out our promises. The impact our staff make reiterates why we hire for values over skills. To achieve our goals, we believe we need great people on our team - people from all backgrounds and walks of life who share our vision of providing access to quality supports that enable vulnerable people to achieve their goals. In this document, you’ll find some of our highlights of the past year, such as expanding our services to the Adelaide Hills and Fleurieu Peninsula regions, as well as engaging customer stories that reflect why we do what we do. To our customers and families, thank you for trusting Access4u to support you and your loved ones. We look forward to the future, as we continue to grow and expand our delivery of quality services to those who need it most. Cathy Miller, Chief Executive Officer

| Impact Report | 6 Our Executive Team Cathy Miller Chief Executive Officer Gai Dawe Senior Disability Manager Joe Gannon Senior Manager Specialist Services Karyn McCue Manager Home and Living Options Louise Bastian Disability Services Manager

Impact Report | 7 | Our History January 2019 - Access4u starts at Fullarton with just 3 office and managerial staff, 6 Mentors, and a clear vision of becoming a leader in providing access to quality supports that enable vulnerable people to achieve their goals. September 2019 - Access4u officially becomes a registered NDIS Provider! November 2020 - Access4u starts a rapid growth trajectory, opening an office in Mawson Lakes to further service the Northern Adelaide suburbs. 2021 - Access4u launches a CHC33015 Certificate III in Individual Support (Disability) in partnership with CEG - Training Partnerships (RTO Code: 40138). The innovative training program seeks to bridge the gap in staff and skill shortages across South Australia. April 2021 - Access4u’s growth continues as a third office opens at Brighton. December 2021 - Access4u sets sight on going regional. We open an office in Mount Barker, to expand and cater to the Adelaide Hills and Fleurieu Peninsula regions. June 2022 - Access4u’s Head Office in Fullarton moves to a larger premises. Access4u now provides services to over 1,000 individuals across the state and has over 350 Mentors and office staff.

| Impact Report | 8 Our Future Shaping the future of vulnerable people to exercise choice and control over their life. Our Vision A leader in providing access to quality supports that enable vulnerable to achieve their life goals.

Impact Report | 9 | Admiration for the people we work with, for the people we work for and their right for choice and inclusion. Customer Obsessed – driven by the customer, with the person at the centre of our deliverables. Creative and Innovative in our approach. Exceeds Expectations – first time, every time. Service Orientated – anticipates, recognises, and meets needs. Success driven. U, the most important value – the person requiring support. Our Values

| Impact Report | 10 Community and Social Participation Helping customers learn life skills, develop social networks, and access activities in their community. Transport Services Providing transport services to get customers where they need to be. Support Coordination & Specialist Support Coordination Navigating multiple services on a customers’ behalf. Supported Independent Living Supporting those with high care needs to live independent and fulfilling lives. Individualised Living Options Providing customers with a choice of housing that suits them. In Home Support Providing assistance with self-care and household tasks, aimed to develop independence. Psychology Services Providing quality health and wellbeing services through our team of Provisional and Practicing Psychologists. Our Supports

Impact Report | 11 | Positive Behaviour Support Addressing behaviours of concern to achieve positive outcomes. Psychosocial Recovery Support Providing the appropriate support to help customers live a full and contributing life. Improved Daily Living Covering several services including skills development and therapy. Short Term Accommodation Giving customers and their support network a hard-earned break. Medium Term Accommodation Providing temporary accommodation whilst a customer is waiting on longer-term housing to become available. Specialist Disability Accommodation Accommodation built specifically for people with very high support needs. Respite Services Supporting customers and their carers by giving carers short breaks from their caring responsibilities and customers time away from their families.

| Impact Report | 12 Our Move to Mount Barker Due to overwhelming demand, we opened new premises for our staff and customers at Mount Barker. The Mount Barker, Adelaide Hills, and Fleurieu Peninsula regions have been very busy since opening, and has been continually growing, with many locals seeking our services. Our ever-growing and fantastic team are local to the region and work closely within the community to meet the demand for essential services. If you are ever in the Mount Barker region, come in and say hello. We are at 68 Hutchinson Street. Our Highlights

Impact Report | 13 | CEG Training Program We successfully launched an innovative new training program through our partnership with CEG - Training Partnerships (RTO Code: 40138), which aims to tackle the staff and skill shortages across the sector. The program is an opportunity to reshape, build and upskill a workforce that is experiencing significant challenges. More information can be found at access4u.org.au/careers/staff-training. New Look Website We launched our new Access4u website in late 2021. The new website aims to provide our customers with up-to-date information about Access4u’s services and supports, as well as relevant NDIS information. The website is accessible to those from all different backgrounds, featuring an accessibility menu as well as a language toggle. Visit our website at access4u.org.au. New and Exciting Roles This past year, we created several new roles to improve the quality of our customer service delivery and professional standards. We welcomed a Senior Behaviour Support Practitioner to provide direct supervision and support to our team. We also added a highly experienced Senior Psychologist. This means our newly established small team of Provisional and Practicing Psychologists can now be supervised directly and in-house. In addition to this, we have started offering university placements. We have also created and filled several distinct roles, including: Marketing and Communications Officer, HR Advisor, and Quality and Compliance Officer. Ian Pearce Senior Psychologist Fran Whiteley Senior Behaviour Support Practitioner

| Impact Report | 14 Child Safe Environments We successfully registered for received a Child Safe Environments Compliance check from the Department of Human Services. As an organisation, we strive to ensure that we provide a child-safe environment where children have their voices heard. We believe the responsibility is on all staff at Access4u and that it is vital that they are aware of the shared commitment to keep young people safe. More information can be found at access4u.org.au/about/child-safety.

Impact Report | 15 | #MyLifeChoices Access4u were fortunate enough to be part of the Catalyst Foundation Disability, Ageing and Lifestyle Expo in 2021. This expo was an opportunity for attendees to get up-to-date information about the NDIS and the organisations in the sector. The event provided us with an opportunity to chat to people with disabilities, their families, and industry professionals who wanted to know more about Access4u. Thank you to all the visitors and businesses who came past our stall to chat!

| Impact Report | 16 Our New Fullarton Office In mid 2022, we moved into our new Fullarton Office. It is a larger premises compared to our old site, which will allow us to better accommodate our customers’ needs, as well as meet the requirements for the increasing number of staff. The office is now accessible for those who require space for office-based appointments. We are now at 242 Glen Osmond Road. Come by and say hello!

Impact Report | 17 | Lauching Bella’s “Magnolia Tea House” Our Mount Barker office hosted the launch of our customer Bella’s new herbal tea range, “Magnolia Tea House.” Members of the local community came along to try the range - and it’s safe to say everyone loved them. Congratulations, Bella! You can find more about the products on her Facebook page, “Magnolia Tea House.”

| Impact Report | 18 “Here at Access4u, we pride ourselves on making positive change across the disability sector, at an individual and participant level, as well as provider, state and federal levels.”

years of personal and professional experience in the sector. Gai is a member of the Inclusion Reference Group across South Australia, which advocates for disability and inclusion. Our Advocacy

| Impact Report | 20 Customers received Access4u supports throughout the financial year. People were supported 24/7 in Access4u Home and Living Options. Growth in staff numbers compared to the previous financial year. Total mentors. Students started their CHC33015 Certificate III in Individual Support (Disability) with Access4u. Students successfully graduated from their CHC33015 Certificate III in Individual Support (Disability) through Access4u. Total staff members. Growth in customers compared to previous financial year. 1,334 32% 402 27 31% 317 27 14 Our Snapshot

Impact Report | 21 | Jenny joined Access4u in 2021. Jenny is non-verbal and has difficulty walking but loves to swim! Jenny was referred to Access4u in search of new activities outside the house. Through understanding Jenny’s passions and motivations, the team at Access4u were able to set up hydrotherapy sessions with a Mentor that specifically suited her needs. Jenny now regularly swims with her Mentor, who writes a weekly progress report for her team and family to be updated on. Jenny’s Mentor has described herself ‘getting tingles’ in response to Jenny’s big grin as soon as she enters the water. After many sessions, Jenny now only requires minimal support as she looks to only further increase her independence in the pool. Well done, Jenny! Jenny Our Customers

| Impact Report | 22 Kurt has been with Access4u for nearly 2 years, since he decided he wanted to move out of home. Kurt is a confident artist who is regularly creating new fantastic works of art in his room and uploading it to his own Instagram page. When he isn’t in the art room, Kurt is focused on living a healthy lifestyle and makes sure to eat well and exercise on a regular basis. From regular long walks to shooting hoops at basketball, Kurt is very driven to stay healthy and fit. To maintain his health off the court, Kurt has started his own veggie garden in his backyard. Kurt even gave us a sneak peak into his private garden of assorted vegetables and herbs as they came into season! Kurt

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Impact Report | 25 | Kathleen is an Access4u customer that lives independently with two friends. Her house is assisted by ongoing Support Workers. They support Kathleen to enjoy various activities outside the home. When making the transition to Access4u, Kathleen was able to stay with some of her Support Workers who had been with her for years. This made the transition more comfortable for Kathleen, as she continued to be supported by people who knew her and could seamlessly provide her with assistance in her new environment. Now Kathleen has settled into a new routine and is very happy in her new home. Her favourite activity is playing with beads. After filling up her cup with beads, Kathleen will pour them all out and start again! Kathleen

| Impact Report | 26 “There is so much to gain from working in the disability sector whatever your role. Knowing that everything you do goes towards assisting those who need it most makes work meaningful and worthwhile.” - Joe Gannon, Senior Manager Specialist Services “Working at Access4u provides me with an amazing sense of accomplishment. We at Access4u are incredibly responsive and this is something that sets us apart from the rest.” - Louise Bastian, Disability Services Manager “Working with Access4u has given me the opportunity to utilise the knowledge I have gained over the years I have worked within the Disability sector. Working collaboratively with families and stakeholders to achieve amazing outcomes for the people we are supporting is my passion.” - Heidi Schnuetgen, Disability Engagement Coordinator “I enjoy working at Access4u because it is such a rewarding job being able to help others and it is a very supportive community.” - Jacinta Heenan, Flexible Supports Coordinator Our Team

Impact Report | 27 | We are grateful to the organisations that have collaborated with us to help us deliver quality supports. We believe that collaborating with other NDIS service providers allows us to achieve the best quality outcomes for our customers. In particular, we want to thank: Alpha Plan Management CEG - Training Partnerships (RTO Code: 40138 MPOT Talking Matters The Department of Human Services SA Torrens Health YNA - Your Nursing Agency Our Collaborators

| Impact Report | 28 Fullarton Brighton Christie Downs Mawson Lakes Mount Barker Free Call 1800 022 237 [email protected] Access4u.org.au