April 2023 Letter from the Editors How We're Doing - Reviews Celebrating 1,000 Reviews 80's Day Trivia & Dress Up Winners Employee of the Month Department of the Month April Calendar Proud to Recognize a New U.S. Citizen D.A. Points Takes on the APP Putting Green Five9 CX Meetup AutoPayPlus' Got Talent Send It By Text AutoPayPlus Adventures AutoPayPlus Pets Monthly News

To our AutoPayPlus Family, Welcome to April, we hope your April Fools' day wasn't too eventful. Unless you enjoy that sort of thing. We are proud of the progress the company has made in the first quarter of this year. Last month, we were able to break the 1000 Google Review threshold! So congratulations to the team for reaching that milestone. Now, let's see what else April has in store for us. This month's newsletter is jam-packed with great achievements and fun updates. In this newsletter... We look back at our 80s Day Celebration and winners, congratulate Tomas on becoming an American citizen, get an update from the APP putting green, introduce our new section AutoPayPlus' Got Talent, learn more about a new member support initiative, and more! We hope you enjoy this month's newsletter!

Best Regards, Your Marketing Team

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4.8

Stars on Trustpilot!

Sarah! I had a question about my mortgage loan increasing. Sarah easily clarified the steps taken to ensure my payments, starting midmonth, would be sufficient to pay the new mortgage amount. She also confirmed the bimonthly dates of upcoming payments. Very grateful for the service I received.

- Norma McKibbin

Trustpilot

5-stars

reviews reached

this past month

Kenneth!

Juana!

What made my experience great was how informative and well spoken Ken was. He helped resolve things for me and suddenly all my stresses worries were gone. Thank you for helping me . He gave the best a customer service !



- Suzie Q

Juana was really polite and provided very helpful information

- Orlie Gutierrez

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4.7 Stars on Reviews

Reached

5-star Reviews this past month

Reviews

Chante!

Cynthia!

Cecilia!

Chante has answered the last two of my calls and helped me work through my problems and overall she's a very sweet patient person and I look forward to getting her the next time I call.

- Lillian Gonzalez

Cynthia was amazing and explained everything out for me.

- Cierra Akers-Peake

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Cecilia was a great help, she was very helpful, professional and very clear about everything. Thank you!!

- Yani

C e l e b r a t i n g 1, 000 Google r e v i e w s Thank you for all the participation in 80's day to celebrate reaching 1,000 reviews on Google! In March 2022, we had 347 Google reviews with an average of 3.2 stars. Today, we have 1060 reviews, and our score is 4.7!

DAY

DAY

T R I V I A +

d R E S S - U P W I N N E R S Please put your hands together for this year's 80's Day Trivia and Dress-Up Winners:

T R I V I A

d R E S S - U P Franklin

Andres

Mariela

Carl Taylour Ramon

Amanda

Chris

Jack

Ramon

Employee of the MONTH Congratulations Angela Lasso! Congratulations to Angela, our April Employee of the Month! Angela is a project management expert who goes above and beyond to assist with stress points outside her job description. She was nominated by Several Colleagues who have worked on projects with her and see the value of her project management expertise. Do not forget your Employee of the Month parking spot, as well as your car wash!

EMPLOYEE OF THE MONTH NOMINATIONS Employees have the opportunity to submit nominations for employee of the month. Nominations must be emailed to Bobby and Kathy with an explanation for your nomination before the third Friday of the month.

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Department of the MONTH Congratulations OMPI! A couple of months ago AutoPayPlus began recognizing a department of the month. Bobby wishes to honor a department that has exemplified the core values of AutoPayPlus and worked hard to complete their goals! Each chosen department will enjoy lunch with Bobby!

Our OMPI team was nominated for their work on several projects over the past few months. The changes they helped implement have improved the experience for our members and staff.

DEPARTMENT OF THE MONTH NOMINATIONS Employees have the opportunity to submit nominations for department of the month. Nominations must be emailed to Bobby and Kathy with an explanation for your nomination before the third Friday of the month.

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April News SUNDAY

MONDAY

TUESDAY

WEDNESDAY

THURSDAY

FRIDAY

SATURDAY

1.

April Fool's Day

Abby Hackett 4 years!

National Sourdough Bread Day

2.

World Autism Awareness Day

Bibi Mezaun Khan - 16 years!

National Peanut Butter and Jelly Day

3.

4.

National Find a Rainbow Day National Film Score Day

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9. National Unicorn Day

National Cinnamon Crescent Day

11.

Paul Campbell's Birthday

National Pet Day

17.

National Orchid Day

18.

Airan Figueroa's Birthday

National Wear Your PJs to Work Day

23.

National Talk Like Shakespeare Day National Lost Dog Awareness Day

Lyan Montanez - 1 year!

Veronica Ortiz's Birthday

24.

National Pigs in a Blanket Day

National Bucket List Day

National Animal Crackers Day

25.

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National Grilled Cheese Day

Burrito Day

William Lloyd Jr. - 2 years!

20.

National Record Store Day

Jack Gonzalez's Birthday

27.

Airan Figueroa - 1 year!

National Gardening Day

National Make Lunch Count Day

Amanda Coleman -8 years!

Andres Patino 2 years!

Good Friday

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13.

National Licorice Day

19.

National Coffee Cake Day

National Girl, Me Too National Day

Passover Begins

Olivia Bogan's Birthday

National Telephone Day

Todrick Griffin - 8 years!

Nicole Ortiz 2 years!

26.

National Hug a Plumber Day

7.

6.

Pizza Day

Jessica Ott - 1 year!

National Siblings Day

16.

National 5. Deep Dish

Jedd Price 2 years! National Vitamin C Day

Easter

30.

National Hug a Newsperson Day

National Gummi Bear Day

Heinz Porth 3 years!

National Reach as High as You Can Day

21.

National Chickpea Day

National Bulldogs are Beautiful Day

28.

National Blueberry Pie Day

8.

National Empanada Day

National Baby Massage Day

15.

National Tax Day

National Laundry Day

22. National Earth Day

29.

Celebrate Trails Day

National Shrimp Scampi Day

National Cubicle Day

National First Ladies Day

National Bubble Tea Day

National Pet Parents Day

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Proud to Recognize a New American Citizen! Congratulations Tomas Nunez! The AutoPayPlus family is happy to celebrate Tomas' achievement of becoming a citizen. We applaud his dedication and hard work to get there!

Fun Fact: To ensure that our Spanish translations are accurate and meaningful for our members, the Marketing department relies on Tomas' automotive sales background to proofread the translations before we implement them.

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D.A. Points Takes On the APP Putting Green! In March D.A. Points stopped by and brought the team a special branded golf bag. He also got in a round of puttputt on our putting green while he was in the office!

Five9 CX Meetup On March 3rd, a few of our team members were able to attend the Five9 CX Meetup held at the Arnold Palmer Invitational.

Heinz, Bill, Angela, Carl M. collaborated with other Five9 users and shared best practices while learning how other companies use Five9.

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Introducing our newest section: AutoPayPlus' got Talent. This new section will display the outside-of-theoffice talents of employees every month! If you have a niche interest or a hobby you are passionate about, please email Marketing to be featured in next month's AutoPayPlus' got Talent!

JP Foronda shared information about his band and new album. Please enjoy!

The album is called ‘The Event and the Horizon,’ recorded primarily at Castle Door Studios in Winter Park, with additional recording at Valencia College. I joined the band shortly after graduating from the Entertainment Business Masters of Science program at Full Sail University in 2016. Spotify: https://open.spotify.com/album/43QMpq2q7pVtFfkWxsyV VW?si=rgFlQV8qQsa6bb8VQLC-JQ Apple Music: https://music.apple.com/us/album/the-eventand-the-horizon/1675005960 Youtube: https://www.youtube.com/@ConflictingMotive Website: http://www.conflictingmotive.com/ Instagram: https://www.instagram.com/conflictingmotive/ Facebook: https://www.facebook.com/ConflictingMotive TikTok: https://www.tiktok.com/@conflictingmotive

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Conflicting Motive I mainly play piano and sing, while also playing additional instruments during the songwriting process (guitar, bass, saxophone, organ, synthesizers, etc.)

Our band’s sound since I initially joined has evolved to incorporate elements of progressive rock, shoegaze, dark pop, post-hardcore, emo, and space rock.

‘The Event and the Horizon" combines mythology and folklore with the vastness of space. Historically, myths and tales of epic heroes and beasts have stemmed from the stars above; tracing the constellations to create these larger-than-life characters in the sky.

“Laniakea” is an example of that, personifying the real-life Laniakea Supercluster as a Hawaiian deity who meets Pele, the goddess of volcanoes and fire (our lead singer and guitarist was born in Hawaii, and wanted to incorporate folklore and mythology from Hawaiian culture)

“Bakunawa” is another example of fusing mythology and space. In Filipino folklore, Bakunawa is a mythological dragonserpent that eats moons and creates eclipses and earthquakes. As a proud Filipino American, I wanted to incorporate some of my culture on the album as well.

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Send It By Text We would like to welcome a new initiative called Send It By Text. Starting with the Member Support Department, this two-way texting feature will make its way into several other departments in the future.

"I had to make some changes to my account and needed help and Amanda was so nice , she helped me through it over text while I was at work and couldn’t make a phone call . Definitely felt the 5 star Experience!! Thank you again Amanda!"

by alexis young 4.7 Stars Based on 1,062 Reviews

In addition to shortening call wait times, Send It By Text will give members another avenue to change their accounts. Sarah R. spearheaded the launch of the program on March 27th.

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s e r u t n e v d A s AutoPayPlu We'd love to see what adventures you've been on recently! Email [email protected] to share your adventure in the next newsletter!

Bok Tower Gardens Did you know there is a 250-ache contemplative garden, bird sanctuary, and a 205-foot singing tower just 45 mins from Orlando? Take the family for a picnic, or spend a romantic afternoon wandering the gardens and listening to the Tower's Carillon!

Lake Wales Florida has Bok Tower Gardens, built in the 1920s and the Garden's mission is: To inspire a better and more beautiful world by sharing Edward Bok’s legacy: “Wherever your lives may be cast, make the world a bit better or more beautiful because you have lived in it.” Learn More Here

AutoPayPets AutoPayPets Meet some of our team's furry friends! To feature your pet in next month's AutoPayPets, please email [email protected] with a picture and description.

"Meet Luna, the newest Ragozzine family member. She is a 1 year old shelter dog who came to us last week. She’s a sweetheart who has completely taken over the couch!" -Joseph Ragozzine, Member Relations Manager

Luna! 15

We Can't Wait to Hear from

Y U!

Don't forget to send [email protected] any feedback, new ideas, and content for this newsletter. We want to make sure everyone's voice is heard so please feel free to send anything and everything! Thank you for taking the time to read this month's newsletter!

QUOTE OF THE MONTH If life were predictable it would cease to be life, and be without flavor. - Eleanor Roosevelt

JOB POSTINGS Member Support Specialist II Member Relations Professional

NEW EMPLOYEES AutoPayPlus is pleased to welcome:

David Lee - Controller

Click Here to Learn More!

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