City Motors S J Cook & Sons

carc comms April 2023

WELCOME Dear Colleagues Welcome to this month’s edition of Carco Comms! and once again it’s filled with lots of interesting news and information. We are rapidly approaching the end of Q1 and it has been an extremely busy period. Aside for the major projects we have on-going at the moment, business on the whole has seen an encouraging start to the year. It will be a couple of weeks before we finalise the Q1 results and I will report on these in next month’s newsletter. Towards the end of April, we will start the process of physically moving departments over to Pioneer Park from Castle Court. The first wave of relocating departments will begin with Peugeot Sales (New & Used cars), Marketing, HR and Compliance and we will announce the first day of trading once we have confirmation of the installation date for the Peugeot corporate signage as we cannot operate the franchise without this being in place. I hope to have confirmation of this in the next few days. The second wave will be announced once we have a firm completion date for the refurbishment works in Citroen building which are currently progressing well. In any event, we plan to be out of Castle Court by the end of June and trying to manage the need to run the business at the same time as we prepare to relocate a major element of the organisation comes with its challenges. Nevertheless, I remain confident that we will hit the appropriate deadlines along the way. Roll on July..! Finally, with Easter around the corner and several bank holidays in May, Q2 will come with some headwinds. If we overlay this with a relocation of a major part of the business, I think we will have some challenges to contend with. However, with the continued support, co-operation and patience of all those affected by the move, I am sure the process will be as smooth as possible.

Thank you for you continued hard work and have a nice Easter. Kind regards Robin

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BEST PERFORMERS Sales - Rhiannon Rivers Rhiannon Rivers is our Sales Best Performer for the month due to being our highest performing Sales Executive across the Group for finishing on a total of 45 New Units. Rhiannon is one of our brilliant Sales Executives based at City Motors Renault & Dacia and led the way this month with a fantastic performance of the back of the VIP Upgrade Event. Well done Rhiannon!

Joint 2nd & 3rd Place goes to Tom May at S J Cook & Sons Renault & Dacia, finishing on a total of 37 Units, 21 New and 16 Used. Tom is one of our brilliant Sales Executives based at S J Cook & Sons Renault & Dacia. Well done Tom! 4

BEST PERFORMERS Joint 2nd & 3rd Place was secured by Isabel Cunningham with a strong performance again from City Motors Renault & Dacia, Izzy went on to finish on a total of 37 Units, 31 New and 6 Used. Well done Izzy!

Head Office – Jenny Reiss This month’s Head Office Best Performer has been awarded to Jenny Reiss. Jenny is an integral part of the S J Cook & Sons Dealership and can always be found with a smile on her face, she ensures the site is always spotless, and her service collection customers are greeted with a smile. She always goes the extra mile to look after all of her colleagues, whether it’s bringing in some sweets, getting them a cheeky sausage role, or making them a lovely cup of tea, she is an all-round ‘Diamond’ to the department and she is greatly appreciated by both customers and colleagues. 5

BEST PERFORMERS Aftersales – Paul Clarke Paul Clarke is our Aftersales Best Performer for this month, Paul was recommended to Lewis by his colleagues at S J Cook & Sons who felt he was deserving of recognition for his continuous hard work and support to both the Sales and Service departments. He always helps out the Sales Department greatly and assists with getting all their prep work done despite any challenges he may be facing with the days workload, or if the sales team may be a little last minute with their requests… A Very helpful and valued member of the team. Thank you for your support Paul – S J Cook & Sons Sales Team.

ARC – Toby Walwin For April’s edition of Carco Comms, Toby has been recognised as our S J Cook & Sons Accident Repair Centre Best performer. We are sending Big Congratulations to Toby Walwin for recently completing his apprenticeship and becoming a fully qualified panel beater and valued member of the team. Toby has worked extremely hard to achieve his qualifications these last few years and will be an excellent member of the Accident Repair Team. Thank you for all your hard work Toby. 6

NEW STARTERS This Month we have a number of new faces joining the Carco Team! Please take the time to say Hello and introduce yourself to any of our new starters you meet. (We all know how overwhelming it can be to try and remember everyone’s names in the first few days)

Joe Downie - Trainee Sales Executive, City Motors Citroën Joe joined the City Motors Citroen Sales Team on the 20th of March, Joe joined us fresh to the motor industry’. Welcome to Carco Group Joe!

Cerys Higgins - Trainee Sales Executive, City Motors Peugeot Cerys joined the City Motors Peugeot Sales Team on the 20th of March, Cerys joined us after spending time working in Retail. Welcome to Carco Group Cerys!

Julian Haines - Parts Delivery Driver – City Motors Peugeot/Citroën Julian joined the City Motors Parts Team on the 27th of March, Julian may be a familiar face to some of you having previously worked for the company 16 years ago as a mechanic! Welcome to Carco Group Julian! 7

NEW STARTERS Gary Crewe - Casual Driver, Accident Repair Centre Gary joined the S J Cook & Sons Accident Repair Centre on the 28th of February as a Casual Driver, Welcome to the team Gary!

Michelle Rose - Sales Administrator, City Motors Peugeot/Citroën

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Michelle joined the Castle Court Head Office team on the 13th of March, Michelle joined us after spending a number of years at ‘Safestore’ and is currently settling into her training with Sandra & Philip. Welcome to Carco Group Michelle!

CARCO PEOPLE Stephen Kent, City Motors Parts Driver - Retired! After 21 Years Steve retired from his role as Parts Driver on the 17th of March 2023, Steve joined the company back in 2002. Robin personally thanked Steve for his service and gifted him with a wonderful Hamper. Thank you, Steve, for your 21 years of service, we hope you enjoy the slower pace of retirement! I would like to thank everyone involved for the wonderful cards, gifts and good luck wishes that I received on my last day of working for City Motors. It’s been a real pleasure working with you all and I wish you good luck for the future and I hope to see you around from time to time. Best wishes from Steve Kent. (Steve the driver)

Bill Pinnell - Retiring After 42 Years Bill Pinnell has made the decision to retire from his role as Warranty Administration Support. Bill originally joined the City Motors Company on 1st June 1981, and to many of you is a familiar face around the business. We will be holding a presentation for Bill towards the end of the month and hope you will be able to join us in wishing Bill Farewell! Further details to follow. Here is a little look at some of the roles Bill has held over the years June 1981 – Renault Technical Expert April 1995 – Site Foreman and Renault Technical Expert June 1981 – Site Foreman and Renault Technical Expert – City Motors, Lawrence Hill Oct 2000 – Workshop Control & Renault Technical Expert – Whitby Road Nov 2010 – Warranty Assistance, Quality Control & Renault Technical Expert – Whitby Road Dec 2011 – Group Senior Technician – Whitby Road Dec 2012 – Group Senior Technician – Castle Court 9

CARCO PEOPLE We are thrilled to announce the appointment of Ollie, Lewis, James & Emma into their new roles within the business, if you haven’t yet read the memo catch up on the announcements below.

Ollie Cook - Head of Business, Renault & Dacia We are thrilled to announce the appointment of Ollie Cook as the new Head of Business for Renault & Dacia Bristol. As Carco Group continues to grow and evolve, we require a dynamic leader who will bring fresh ideas and insights to our team. Ollie has a proven track record of success in driving business growth and experience in developing and executing effective sales and after-sales strategies. We are confident that Ollie is the right person to lead our team and take our business to the next level.

Lewis Coleman - Group Aftersales Manager We are delighted to announce the appointment of Lewis Coleman as Group Aftersales Manager for Citroën, Dacia, Peugeot, Renault, and our Independent Volvo Specialist in Bristol. Lewis brings experience and expertise to the role. As Group Aftersales Manager Lewis will be responsible for overseeing all aspects of our Aftersales operations and will be leading our business growth and driving revenue. We believe that Lewis’s knowledge and expertise will help us achieve our business objectives. 10

CARCO PEOPLE Emma Cook - Head of Marketing & Business Support

We are thoroughly delighted to announce that Emma Cook has been appointed as the new Head of Marketing & Business Support Emma moves to her new role from her previous Group Marketing Manager position and brings with her a deep understanding of the industry, marketing strategies, and a vision for the future of our company. Emma is a visionary leader who is passionate about our company’s mission and values and has demonstrated an unwavering commitment to excellence throughout her career. We are thrilled to announce Emma’s new role and are excited to see what the future holds under her leadership.

James Webb - Head of Business, Citroën & Peugeot

We are pleased to announce that James Webb has been appointed as the new Head of Business Citroën & Peugeot Bristol. James brings a wealth of experience and expertise to the role. He will be leading our business strategy and driving revenue growth helping us achieve our business objectives. James holds a proven track record of success at Carco Group, having held senior leadership positions for several years and is a key component in allowing us to drive the business to its next level. 11

ARC PROGRESS UPDATE

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BOM Just a reminder to users if you have any issues with passwords or logging for your machines or system the quickest route to resolve this is to call the BOM service desk on

T: 0800 038 7222

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MASTER TECHNICIANS This Month we wanted to shine the spotlight on Danny Jones & Jarred Toms. Both currently hold the role of Master Technicians at their relevant site for Renault & Dacia. They have worked tremendously hard over the years and have achieved the highest certification and expertise in their fields. But, what many may not know, is that both Danny & Jarred started their Automotive Carers with Carco Group Ltd and over the years completed extensive training, education, various certification exam, and on-the-job experience to progress them into the role of Master Technicians that they hold today. Join us as we discover a little bit more about both of their journeys…

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Danny Jones – Master Technician, City Motors Renault • How long have you worked for the Carco group? I started as a Trainee Technician on my 16th Birthday just over 13 years ago. • What made you decide to become a Master Technician My role into Master Technician was a natural progression, with the previous Master Technician ‘Bravo’ leaving, it allowed me to further develop my skills and progress to a Senior Technician and then on to Master Technician. • Can you tell me a little about your journey to becoming a Master Technician? I originally joined Carco Group and started in the workshop of the S J Cook & Sons Branch alongside Ollie Cook, Jarred Thomas & Paul Clarke to name a few. Then after a few years, I moved to the City Motors site to provide muchneeded support and assistance to the team and help boost their revenue/billable hours. I worked closely with ‘Bravo’ at the time who would diagnose the issues with the car and challenge me with fixing them. • What would you say was the biggest challenge when working towards this qualification? Actually, I found the Senior Technician role more challenging, this was focused on learning how to fix a car, the Master Technician role was much easier journey and I spent several weeks developing skills on how to speak to customers and professionally discuss diagnostic issues. • How were you supported in reaching this goal? I was given the support needed to complete this goal within my working hours. • What’s been one of your favourite moments since working for Carco Group? I would say my favourite memory of mine had to be very early in my career when working at S J Cook & Sons. Pete Weston the MOT tester at the time was working in a section where rainwater continuously dripped on his head, so he kept adding more and more clothes on top of his head to try and lessen it, however, he did completely forget he had done this ended up speaking with a customer for a good period of time with the pile of now damp cloths still on his head, At not one point did Pete or the customer stop to acknowledge this and carried on their conversation like normal… • Is there a moment that you are most proud of, a highlight for you? There is no stand-out moment for me, I have enjoyed so many parts of my role over the years. • What advice would you give to anyone considering training for their Master Technician qualification? Except that some things are just what they are, sometimes it going to be frustrating and sometimes you wish you could just ‘fix’ that car, but learning to accept it for what it is will help massively.

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Jarred Toms – Master Technician, City Motors Renault & Dacia

• How long have you worked for Carco group? Around 19 years, I started out on the Renault Apprentice Scheme when I finished school at the age of 16. • What made you decide to become a Master Technician? To push my understanding of cars as far as possible. I worked closely with ‘Bravo’ John Hawkins over the years and his move to the City Motors site allowed me to take the next steps. • Can you tell me a little about your journey to becoming a Master Technician? I started with the Renault apprenticeship scheme in 2004, then in 2014, I did a 5-week course toward my Senior Technicianrole and then a few months later completed my Master Technician course over a 3-week period. • What would you say was the biggest challenge when working towards this qualification? I found the qualification quite straightforward, what a lot of people don’t realise is there is no studying or course work required, no Exams to be completed, the course is achievable for everyone and the training comes from the on-hand learning experience. • How were you supported in reaching this goal? Being given time to do any training that was required and also being allowed to work through vehicle faults at my own pace to help build a better understanding moving forward. Always being encouraged along the way. • What’s been one of your favourite moments since working for Carco Group? Being given the opportunity to design and build the electric system on the Carco Group-sponsored Race car and watch it race without breaking down. • Is there a moment that you are most proud of, a highlight for you? Being given VIP Touring Car tickets from the Renault UK Training program. • What advice would you give to anyone considering training for their Master Technician qualification? Definitely go for it, it can be hard at times but also very rewarding and your level of knowledge will grow a huge amount.

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SPECIAL MENTIONS Fantasy Football We couldn’t let game week 29 pass without a special mention to our Fantasy Football League with a Double Game Week. 11 Members of the Carco Group joined together to create their own fantasy football League this year. The first quarter saw James Hayward sit comfortably on top of the table, but this all fell apart when Nick Sweeting swooped in to take the top spot, who was then knocked off by Barney Smith… They are currently in a battle for the top spot with only 9 weeks to go! If you would like to join our Fantasy Football League next Season, register your interest here.

Register

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SPECIAL MENTIONS Louis John - Congratulations! 2022 was the first year of Louis’s career doing national go-karting and what a year he had! He finished second overall out of 170+ Driver with the Final Race being hosted at Castle Coombe, finishing at an impressive second place, Louis missed out on First Place by just 3 points! His performance shone throughout the season and Louis secured himself 3 new sponsors for this upcoming season and had been offered a chance in 2024 to Race with ‘Fortec Motorsports’ Formula Ford Team, Louis needs one more year’s worth of karting experience to qualify and in 2023 will be aiming to get 1st place! Good luck for 2023 Louis, we wish you the best of Luck!

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MUG OF APPRECIATION

Barney Smith Barney Smith has been nominated by Liam Simpson to receive the Mug of Appreciation for the month. Barney has been a great support to the service team in recent weeks and has gone above and beyond to assist with several collection and delivery service customers close to his home. Liam also wanted to acknowledge Barney’s great sales performance over the last few weeks. Thank you for your hard work and support Barney!

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FACT OF THE MONTH Cadbury’s makes 500 million Creme Eggs every year! If you piled them on top of each other, it would be 10 x higher than Mount Everest. Of course, it would be rude of us to acknowledge this, but not assist with reaching the 500 million. To celebrate you will all find a box of Cadbury Creme eggs at your sites in April, help yourself to one! Have you ever wondered who started the trend of tucking into chocolate-shaped eggs on Easter Sunday? The first chocolate Easter egg in the UK was introduced in 1873 by the family-owned company, Fry’s It was during the 19th century that the Fry family of Bristol ran the largest chocolate factory in the world and produced the first chocolate egg, in 1873.

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CHARIT Y WORK & SPONSORS Register your interest Last year members of the Carco Team joined forces again to take on the Bristol 5k Pretty Muddy for Cancer Research. Would you like to join us this year? It’s not too late to register, we have some recruits for Bristol Pretty Muddy 5k with both Danielle and Kat joining us from the Castle Court Service Team! Alternatively, if you have any suggestions on events or causes close to your heart we would love to hear from you - together we can come up with some great fundraising ideas!!

Bristol Pretty Muddy 5K

Shine Night Walk Bristol 2023

Heroes Ride 200

Charity: Cancer Research UK

Charity: Cancer Research UK

Charity: Help for Heroes

Date: Sunday 25 June 2023

Date: Friday 15 September 2023

Date: Any

Time: 13:00

Time: 20:00

Time: Any

Activity: Sponsored 5K Run with Obstacle Course

Activity: Sponsored 10k Walk

Activity: Sponsored 200 Miles Ride in 1 month

Stride by stride we will soak up the city’s lights and get closer to beating cancer.

Gain sponsors as you take on a gain 200-mile cycle in the month of your choice.

Why not sponsor the team here > https://fundraise.cancerresearchuk.org/team/sole-mates-2023-1

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DATES FOR THE DIARY April Fool’s Day – Saturday 1st April When do you think the first Fool’s Day got celebrated? Well, the record of the first Fool’s Day was found out to be in 1392, which means that the celebrations might have started then or before that. Who remembers this BBC April Fools Prank?

Good Friday – Friday 7th April This year good Friday will fall on April 7th, please see below our opening hours across the group. We wish you all a Happy Easter Weekend!

Easter Monday – Monday 10th April

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National Pet Day – April 11th National Pet Day is a special day celebrated annually on April 11th to honor, remember and appreciate the beloved pets that bring joy, comfort, and companionship to our lives. This day is a perfect opportunity for pet owners and animal lovers to show their love and gratitude towards their furry friends. On National Pet Day, people celebrate their pets by giving them extra attention, treats, and toys. We would love to share your pet’s pictures with us to feature in next month’s edition of Carco Comms. This can be done by email or WhatsApp, whichever is easiest for you Email: [email protected] WhatsApp: 07736976315 – Chelsea

National High Five Day – April 21st National High Five Day is an annual event celebrated in April. The day is dedicated to the simple act of giving someone a high five, a gesture of congratulations, support, or camaraderie. High fives are a universal form of positive reinforcement and are often used to celebrate a job well done, show appreciation, or build team spirit. They are a fun and playful way to connect with others and spread positivity. National High Five Day encourages people to participate in high-fiving activities, whether in-person or virtually and to spread the joy of the high five to as many people as possible. Remember, a high five is a simple gesture that can brighten someone’s day and make them feel appreciated. So, give someone a high five and spread the positive vibes!

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DATES FOR THE DIARY National Stress Awareness Month National Stress Awareness Day aims to encourage people to take a proactive approach to managing their stress by providing resources and information on stress reduction techniques, such as mindfulness meditation, exercise, and time management. Stress is a common experience that affects many people, regardless of their age, gender, or background. It is the body’s natural response to a challenging situation or demand, and it can be triggered by a variety of factors, such as work pressure, financial worries, relationship issues, and health problems. It is important that we are all ensuring our mental health is being looked after just as well as our physical health. At Carco Group, we recognise that having resources to support our mental health is incredibly important. Please know that Ben – Support for Life is a free confidential resource available for you to use and can offer guidance and support, more information is available on the next page.

End Of Ramadan This year, Ramadan is expected to end at sundown on Friday, April 21. The final evening of Ramadan consists of a celebration called Eid al-Fitr, when the traditional month-long fast is ended with a feast. The exact beginning and ending times of Ramadan are based on the sighting of the Moon.

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ROBINS PANCAKE TOSS... As promised, all did not go to plan for Robin

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MENTAL HEALTH RESOURCES It is important that we are all ensuring our mental health is being looked after just as well as our physical health. At Carco Group, we recognise that having resources to support our mental health is incredibly important. Please see below for some resources which can help to support your mental wellbeing.

Ben – Support for Life Ben is a support service for people who currently work or have previously worked within the Motor Industry. Offering support such as free life coaching, free helplines, talking therapies and tailored support and guidance specific to the individual to help them through any troubles or issues they may currently be facing. For more information, click here.

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CHARIT Y WORK

Choose Your Charity

Stamp Collection Anita Edwards based at our Accident Repair Centre has been collecting stamps in support of the Guide Dog’s Trust. She has kindly asked that any stamps received in the post, or perhaps receipted personally during birthdays and festive seasons be sent to the ARC. Over the coming months if you do have any stamps, please hand these to Chelsea Rooke in Marketing who will take them across every month.

Frampton Cotterell M.V.C 94th Annual Concert Steve Jaques will be taking part in the Frampton Cotterell M.V.C Annual Concert taking place on Saturday 29th April at Zion United Church, all proceed will be going to Cancer Research UK and tickets can be booked directly through Steve who can be reached on Ext: 140. Steve has been part of the Male Voice Choir group for over 20 years, and throughout the years they have raised an incredible £35,000 for various charities! 27

Emma Brown Q&A’s 1. Can you tell us a little more about the reasons for your fundraising? a. Sam has been diagnosed with rapidly evolving Multiple Sclerosis, a lifelong condition that affects the brain and nerves. We are trying to raise crucial funds for HSTC stem transplantation for my Sister Sam, the treatment has a high success rate of stopping any further damage to the nerves and halting any further disability, the treatment is not available for Sam on the NHS, need to travel to Mexico, to a specialised clinic, 2. I understand this is a really important cause close to your heart, what would you say has been your biggest fundraising challenge so far? a. The biggest challenge is sharing Sam’s story, over the last year and a half, we have raised over an amazing £18,000, through many online raffles, cake mornings, afternoon teas, and promoting on Facebook and word of mouth. 3. You pushed yourself to jump out of the plane and do a skydive last year to raise funds, how was that for you? a. I faced my biggest fear and jumped a 10,000 feet skydive, which scared the hell out of me and raised over £1,000 through sponsors. I will be doing a 15,000 ft skydive or a bungee jump on the 28th of May this summer to help raise funds.

4. The overall total of £53,000 is a huge challenge but you have done amazing so far! what future events do you have planned that your colleagues may help support you with? a. We are looking to do a big raffle with some amazing prizes, such as afternoon teas, paintballing, go-kart racing, a Bristol Harbour ferry trip, reflections salon £50.00 voucher, Bath races, love to shop vouchers, a Bristol Bears Signed rugby ball or shirt and lots of booze. 28

Georgina Nicholls Q&A’s 1. What inspired you to sign up to run the London Marathon? It’s something that’s been on my bucketlist so I figured the sooner I tried the chance I had of getting a spot one day, I wasn’t expecting to get a charity spot the first time I ever applied though.I applied with British Heart Foundation as it was last April my grandad had heart surgery and the following month we lost his younger brother to heart attack so it is a cause that is very important to my entire family.

more that a

2. How have you been preparing and training? I go to the gym a few times a week, I have walked the distance twice so that I get a feel for just how far that actually is and at my slowest how long it would take me which would be 6hrs 48mins. I also have a few more competitions before London Marathon to help me get used to running in big groups and the difference this can make on a run. I have a half marathon booked for the 12th of March and 2 10k races for the 25th and 26th. 3. The marathon is a massive 26.2 Miles, what time are you hoping to achieve this within? At the minute I have no idea the dream is to be under 4 and a half hours but will be happy with anything under 5 and a half. 4. How can your colleague support you on this journey? I have a massive target of £3000 to raise for the British Heart Foundation. I am running a lucky numbers competition. The numbers 1 -300 are £2 a number and the winner will get £100 the rest going to charity. I also have a Facebook group called “Georgina’s London Marathon Fundraising 2023” where I post a bit about what I’ve been up to and any competitions I am running will also be on there. 5. Have you got any advice for anyone who may wish to take on a similar challenge? Just go for it. You don’t know what’s going to happen tomorrow and if you think its worth trying then why not do it? 6. What are you most looking forward to once the race is complete? The sense of accomplishment and being able to have proved to myself that I am capable of anything I want to do. Donate Directly here> British Heart Foundation: Georgina Nicholls (enthuse.com)

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CARCO CHARIT Y UPDATE In previous additions, we have asked for suggestions on Charity or a cause close to your heart. Many charities are close to our hearts for a lot of reasons, but a suggestion we have received is to support the Crohn’s and Colitis charity. Crohn’s & Colitis UK (crohnsandcolitis.org.uk) Crohn’s & Colitis UK’s Bristol, Bath, and North Somerset Local Network (crohnsandcolitis.org.uk) The work carried out by this charity to support people with Crohn’s and Colitis is just amazing. For many, when first diagnosed the charity didn’t even exist and matters relating to this type of condition were somewhat taboo. Fast forward to 2023 and the stigma and embarrassment associated remain but people are far more open to discussing these things. Thankfully through this charity, there is an invaluable support network available to anyone who has been diagnosed as well as their families, and for many this support is priceless. Although we do not have any direct fundraising plans in place, we would love to hear any suggestions you may have. Please email [email protected] with any ideas and together we can help support those living with this disease.

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SALES ROUNDUP Citroen & Peugeot Sales and Aftersales received their Annual PSA Audit for 2023. We were delighted to have passed this Audit with the scores as broken down below. Citroen & Peugeot Aftersales 83% Citroen Sales 92% A huge thank you to all involved with supporting the pre-preparation work. James, Lewis, and the Management team within Stellantis now have the backdrop and foundation to aim to achieve an even higher result next time. There is a small number of action points we have to correct to achieve this and will be supporting the teams with their actions plans over the coming weeks. Barney Smith had his 2nd mystery shop and scored an impressive 94% - Congratulation Barney and thank you for your hard work! You may have also seen some posters around the site, or maybe we have popped up on your Social Media News feed, once, twice, or maybe even three times! But to all of you who have helped or continue to help support us online by sharing or liking our stories and posts, Thank you. In a world moving strongly towards digital, we appreciate your support and it does not go unnoticed. If you would like to follow our Facebook and Instagram pages, please see the below links. City Motors www.facebook.com/citymotorsbristol www.instagram.com/citymotorsbristol

City Motors Dacia www.facebook.com/citymotorsdacia www.instagram.com/citymotorsdacia/

S J Cook & Sons www.facebook.com/sjcookandsons www.instagram.com/sjcookandsons/

City Motors Citroen www.facebook.com/citymotorscitroen www.instagram.com/citymotorscitroen/

City Motors Peugeot www.facebook.com/CityMotorsPeugeotBristol www.instagram.com/citymotorspeugeot/

S J Cook & Sons Renault www.facebook.com/SJCookRenault www.instagram.com/sjcookandsonsrenault/

City Motors Renault www.facebook.com/citymotorsrenault www.instagram.com/citymotorsrenault/

City Motors Independent Volvo Specialist www.facebook.com/citymotorsindependentvolvospecialist/ www.instagram.com/citymotorsindependentvolvo/

S J Cook & Sons Dacia www.facebook.com/SJCookDacia www.instagram.com/sjcookandsonsdacia/

S J Cook & Sons Accident Repair Centre www.facebook.com/SJCAcccidentRepairCentre

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Car Benefit Scheme If you would like to find out more information about the range of vehicles offered on our CBS Scheme, then please contact Dima here Please refer to the recent Memo released through HR Toolkit to remind you of Key Contacts within the scheme.

STRIVE FOR FIVE!

HHHHH Reviews

5* Reviews

%

City Motors Citroen

3

3

100%

City Motors Dacia

7

7

100%

City Motors Peugeot

2

2

100%

City Motors Renault

12

12

100%

City Motors Van Centre

1

1

100%

City Motors Volvo

1

1

100%

S J Cook & Sons ARC

1

1

100%

S J Cook & Sons Dacia

1

1

100%

S J Cook & Sons Renault

12

12

100%

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Our staff are one of the main reasons why a lot of our customers return to us time and time again. At Carco Group, we pride ourselves on delivering an exceptional customer experience to everyone who visits our dealerships. We are continuing to see amazing customer feedback on our Google and Facebook platforms. Have a look below at a summary of our customer reviews for the month and what some of our customers have had to say about us!

STRIVE FOR FIVE!

HHHHH City Motors Citroen

“Recently made our 2nd car purchase here. It’s so nice to feel you have a dealership where you are helped and looked after. Matt Meredith

and his new trainee Theo were amazing. Having suddenly realised that I was not going to fit 3 kids seats (and my husband) in our current car, with my due date approaching I went in desperation to try to find something that would fit our family. Matt was brilliant from the moment I walked in, despite being hormonal and stressed at my situation he reassured me he would find me something and before the baby arrived, within a week I was driving home in a lovely c4 Picasso. I was over the moon with the offer on my car part exchange. Everything was clear and well explained and they were so patient despite me having too noisy toddlers in tow. I was made to feel comfortable and welcome in their showroom. I was also incredibly impressed with the way Matt was guiding his new trainee Theo. It’s clearly an organisation that looks after their people as well as customers. Theo was kind and personable even remembering the name my daughter chose for our new car, I think he will go very far. Thank you Matt and Theo for your hard work and brilliant customer service.

”

Louise Ackerman , Google Review

City Motors Peugeot

“Amazing experience at Peugeot. Barney especially is a stand-out member of staff, so genuine, patient and decent. We found the most fantastic car there for our daughter. The experience was seamless and professional. We would 110% recommend them. I left my coat behind in my excitement, and Barney even managed to get that sent to my home address. Outstanding, and they went over and above to assist us with all elements of our car purchase and experience. Why can’t every company be like this? Well done to everyone - this is what customer service truly looks like.

”

Amanda M, Google Review

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STRIVE FOR FIVE!

HHHHH City Motors ARC

“First class, professional, polite, and efficient, Wendy is a credit to this company and have received excellent service all round. ” N/A, Google Review

City Motors Independent Volvo Specialist

“Liam in the sales department provided an excellent service when I purchased a second hand vehicle from the dealership, Thanks Liam, good service, well done and thank you

”

Stuart Spinney , Google Review

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STRIVE FOR FIVE!

HHHHH City Motors Dacia/Renault

“I’ve been using City Motors for almost a decade and that’s largely to do with the people. Rhiannon always has my interests at heart and finds me appropriate models, prices etc that suit me. I’ve just had my third car from City Motors and it was as easy as ever. Rhiannon makes sure I’m aware of every detail at each step of the process so I have a good understanding and don’t forget anything (like insurance!). I love my Clio! Erica Howse-Day, Google Review

”

S J Cook & Sons Dacia/Renault

“I always use S J Cooks & Sons for services & MOTs, and

recommend them highly, they are helpful, efficient & professional. Today I had a slow puncture they fitted me in at short notice and repaired it so quickly, they even let me bring my dog! All the staff were very friendly to both me and my dog! Thank you Chris & Team for the super service!!

”

Abigail Evans, Google Review

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GROWING OUR TEAMS At Carco Group, we are constantly trying to grow our teams of people! Earlier last year, you were all informed of the reintroduction of the Carco Group Staff Referral Scheme* where we give our staff the opportunity to earn an additional £1,000 for successfully referring someone for a position we are recruiting for! Please see below for a list of roles we are currently looking to recruit for: • • • •

Technician - PEUGEOT Technician - Citroen Master Technician - Citroen Sales Executive S J Cook & Sons - Renault & Dacia

If you, or anyone that you know, is interested in a position that has been listed above, then please contact Val (HR) at [email protected] or EXT: 109. You can always keep up to date with any vacancies that we have through our website!

*The Terms & Conditions of the Carco Group Staff Referral Scheme apply. Please ask Molly (HR) for more information.

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SCORE OUR NEWSLETTER We want to ensure that Carco Comms is a useful resource for staff and is truly brimming with relevant and engaging content. Let us know what you thought of this month’s edition using the feedback functions below by selecting the smiley face which represents how you feel regarding this Newsletter, or provide us with some qualitative feedback on what else you would like to see in the future!

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