EDITION

Q1 2023

In Person Course Catalog and Calendar

Contact: Brittany Schmid CEO of Dale Carnegie of San Diego, Los Angeles, San Francisco Bay Area, and Sacramento E:[email protected] P: 510.292.4221

Follow us on socials! @DaleCarnegieBayArea @DaleCarnegieTrainingSacramento @DaleCarnegieTrainingSanDiego @DaleCarnegieLosAngeles @dalecarnegie_bayarea @dalecarnegiesac @dalecarnegiesd @dalecarnegiela Dale Carnegie Training of The Bay Area Dale Carnegie Training of Sacramento Dale Carnegie of San Diego Dale Carnegie of Los Angeles and Ventura

www.dalecarnegie.com

WHAT MAKES DALE CARNEGIE DIFFERENT? Over 100 years of proven success has made Dale Carnegie the industry leader and a true benchmark in professional training and development solutions. Our training creates engaging leaders, powerful presenters, confident sales and service professionals, and empowered organizations. Whether you're searching for reskilling and upskilling your employees for the new workplace or for the strength to enact change in your organization, we offer proven tools to help your employees, teams, and leaders make an impact.

IT'S TIME TO TAKE COMMAND! At Dale Carnegie, we’ve helped thousands of organizations and millions of individuals take command—of their businesses, their careers, their futures. Learn from Anywhere!

Take a course in leadership, presentation skills, people skills, sales, customer service, and organizational development where you will learn with peers from a wide range of industries and functional areas.

In Person Courses Certified instructors facilitate engaging, high-energy, collaborative classes. We can design an in-person custom program or deliver our popular courses onsite. We also offer a variety of hands-on exercises, role-playing, situational coaching, real-time feedback, and real-world assignments so you can apply what you've learned through each Dale Carnegie course. Live Online Courses Picture a virtual instructor-led training, fast-paced exercises, engaging exchanges in breakout rooms, and the same growth and reporting as our inperson Dale Carnegie training programs. We also offer live online training solutions for teams.

Build the skills that really matter - allowing you to speak with confidence, become an engaging leader, present with impact, increase your sales and provide world class service.

Unlock the full power of your organization's talent to generate revenue, increase productivity and reduce costs by revealing your bright and resourceful workforce.

Dale Carnegie has helped thousands of organizations and millions of individuals take command—of their businesses, their careers, and their futures.

Let's connect! Ask a question or find out more about developing the skills for yourself, your team, or your organization.

Reach Out Explore how we can meet your unique challenges and allow you to take command of your career, your organization, or your team.

San Diego Sacramento Los Angeles San Francisco Bay Area Contact Person: Brittany Schmid 650-591-3253 [email protected]

Strictly Business: The Dale Carnegie Immersion Seminar Today, more than ever, shaping how an organization ticks and how employees function within are top priorities. Through this program, your management team will morph from managers of yesterday’s modes to leaders who inspire, energize, and innovate to meet tomorrow’s challenges.

Through this course, you will discover the 5 Drivers of Leadership Success and master an 8-Step Planning process that enables you to define and align performance goals. Also, you will learn to recognize the potential in others and effective coaching techniques to help them realize their goals. How this course will help you? You will maximize your own performance, become a stronger leader, and add more value to the organization. Become a champion leader who strategically aligns organizational objectives with individual development goals so that both roads lead to breakthrough performance.

Objectives • Discover how experiences, beliefs, and values shape our leadership style and discover the impact of that style on the organization's environment and culture • Develop human potential and build relationships of mutual trust and respect • Create and maintain processes and procedures that drive innovation, plan, and define performance goals, utilize time effectively, delegate, analyze problems, and make decisions • Develop leadership by demonstrating effective questioning and listening skills

IN PERSON: Dale Carnegie Course

Primary Competencies: Agility Communication Skills Confidence Interpersonal Skills Leadership Negotiation

Related Competencies: Attitude Building Trust Change Management Coaching & Mentoring Collaboration Conflict Resolution Creative Thinking Crisis Management Culture Development Culture Acquisition Customer Experience Emotional Management Engagement External Awareness Feedback & Performance Management Initiative Influence Motivating Organizational Skills Persuade Professionalism Results Oriented Self-Awareness Self-Confidence Strategic Thinking Stress Management Teamwork Vision

Leadership Training for Results: Unleash Talent in Others

IN PERSON: Leadership

Primary Competencies: Building Trust Change Management Collaboration Communication Skills Confidence Leadership Management Control Motivating Results Oriented Strategic Thinking Vision

Related Competencies: Accountability Attitude Coaching & Mentoring Conflict Resolution Creative Thinking Crisis Management Culture Development Decision Making Develops Others Emotional Management Engagement External Awareness Feedback & Performance Management Interpersonal Skills Organizational Skills Problem Solving Professionalism Self-Awareness Self-Confidence Stress Management

A successful leader recognizes that leadership is not about doing the work or taking credit for it, but enabling and inspiring others to be successful. Get the full set of capabilities that you need, and work through Dale Carnegie’s Leadership Success Model to get the most out of your team. Join us for Leadership Training for Results: Unleash Talent in Others.

In this course, we distinguish between leadership (the people side of getting things done) and management (the process side). Both elements are necessary, yet not individually sufficient. These two aspects come together in five key drivers: The five key drivers: 1. Take responsibility for the future (self-direction and learning agility) - Leaders cocreate the vision, work to achieve it, achieve results, and learn from their mistakes 2. Build a culture of trust and psychological safety - Leaders make it safe for people to perform and to innovate.

3. Create a culture for collaboration - Leaders allow solutions to develop from the best ideas of the group and take a team approach to problemsolving. 4. Communicate effectively Leaders influence people in their work by building relationships, creating a compelling desired future, and helping people figure out where they fit into that. 5. Demonstrate reliability Leaders do what they say they will do, and ensure that others do as well, to obtain the results that are vital for organizational success.

Develop Your Leadership Potential: Stop Doing, Start Leading IN PERSON: Leadership

Primary Competencies: Building Trust Change Management Collaboration Communication Skills Confidence Leadership Management Control Motivating Results Oriented Strategic Thinking Vision

Related Competencies: Accountability Attitude Coaching & Mentoring Conflict Resolution Creative Thinking Crisis Management Culture Development Decision Making Develops Others Emotional Management Engagement External Awareness Feedback & Performance Management Interpersonal Skills Organizational Skills Problem Solving Professionalism Self-Awareness Self-Confidence Stress Management

Leading is hard. The transition from an individual contributor to a leader is even harder. The shift in your mindset from team member to leader is a transformational one. It requires commitment, trust, and the right communication skills to engage your team members and hold them and yourself accountable for results. Learn what it takes to be a successful leader in today’s workplace. Stop doing and start leading!

In this course, you will discover your unique strengths as a leader and develop additional competencies that will help you achieve the skills and characteristics that can push you to the next level of success as a leader in your organization. Work through others in a trusting and dynamic relationship to gain connection, cooperation, and collaboration. Develop Your Leadership Potential: Stop Doing, Start Leading is perfect as a foundational component within internal future leaders or high potential programs at an organization or within a department.

Objectives ✅ Increase self-awareness to recognize blindspots, areas for competency development and increase your leadership credibility. ✅ Model effective interpersonal communication and communicate with authenticity. ✅ Be ready to lead through change, take on new initiatives, and develop your team members into top performers. ✅ Convey honesty, integrity, and accountability to inspire and influence others and engage followers. ✅ Apply proven human relations techniques that will motivate and empower your team.

High Impact Presentations Primary Competencies: Adaptability Collaboration Communication Skills Confidence Initiative Influence Innovation Persuade High Impact Presentations Virtual Presenting

Related Competencies: Attitude Building Trust Creative Thinking Customer Acquisition Customer Experience Engagement External Awareness Interpersonal Skills Leadership Negotiation Professionalism Results Oriented Sales Skills Self Confidence Selling Strategic Thinking Technology Training Virtual Training

IN PERSON: Presentation

This course focuses on the audience – the listeners. You will learn and practice the key elements of high-impact communication: structures that have a purpose, meaningful content, and delivery that compels listeners with an authentic appeal. The experience in this program is as close as you can get to having a personal training coach. Participants present at least 7 times over the course of 2 days. Your presentations are videotaped and evaluated. And you get expert one-on-one coaching at the end of each presentation. How this course will help you? You will see measurable gains in better communication, enhanced personal and professional image, and ultimately, your bottom line. Create a vision for yourself as a communicator with great impact Communicate with enhanced credibility Persuade an audience to take action Be motivational, clear, and concise Sell strategic ideas, self, and organization Communicate leadership ability to handle stressful situations

Objectives: ✅ Plan and organize professional presentations that speak directly to your chosen audience. ✅ Be more natural, relaxed and confident when making presentations. ✅ Sell ideas, influence, and inspire others to action. ✅ Be your authentic self to create a positive impression and maintain it through your entire presentation. ✅ Elevate your ideas with clarity and force to maximize retention.

Dale Carnegie Sales Training: Winning with Relationship Selling To win in business, it is not about the sale. It’s about the relationship. By approaching your clients with the right attitude and focusing on their success as opposed to just your own, you will make a connection based on mutual respect and trust. In Dale Carnegie Sales Training: Winning with Relationship Selling, learn how to build productive relationships built on reciprocal trust that comes from established credibility and a mutual understanding of value. Many salespeople and their organizations have pivoted to a virtual selling model or blended model with a combination of inperson and virtual meetings. While the psychology of the process stays the same, different delivery styles are often needed. This course covers both leading practices in virtual selling as well as in-person. How this course will help you? These relationships happen when the seller can demonstrate a genuine comprehension of the client’s world—their real needs— based on asking powerful questions and listening skills that identify opportunities and challenges and uncover unknown or unexpressed requirements.

Objectives ✅ Create and demonstrate sales strategies that facilitate the buying process through relationshiporiented techniques. ✅ Use methods to establish a connection with customers to gain access and establish trust. ✅ Construct solutions in collaboration with customers while offering insights and establishing value. ✅ Apply the Dale Carnegie Sales Model to eliminate objections and minimize the need for negotiation. ✅ Employ proven techniques to maintain customer relationships and encourage repeat business.

IN PERSON: Sales

Primary Competencies: Adaptability Attitude Building Trust Customer Acquisition Customer Experience Engagement Influence Interpersonal Skills Negotiation Sales Skills Strategic Thinking

Related Competencies: Collaboration Communication Skills Confidence Conflict Resolution Creative Thinking Cisis Management Emotional Management External Awareness Persuade Professionalism Results Oriented Self-Awareness Self-Confidence Selling

How to Communicate with Diplomacy and Tact This program will help influence team outcomes and create cooperation through diplomatic and tactful communication. You’ll realize that standing up for yourself when done effectively, doesn’t offend others; rather it strengthens your relationships and enables positive results through effective communication. Diplomatic communication skills not only improve your professional image; they just make people like you! How it will help you This series sheds new light on your communication strengths and weaknesses. You’ll learn to disagree in an agreeable manner. Addressing difficult situations assertively and diplomatically, builds your image as a strong, fair-minded, leader.

Objectives ✅ Discover whether your image is sending the wrong message

Why you want to learn it? You'll gain dexterity and grace in dealing with new or trying situations. You’ll recognize how you come across to others, learn to speak honestly and confidently, manage your emotions. Most importantly, you’ll discover how to communicate in a manner that does not offend or create conflict.

✅ Communicate more effectively through active listening skills

✅ Develop flexibility in your communication style ✅ Speak confidently, diplomatically, and tactfully in difficult situations

✅ Present yourself in a powerful way without intimidating others ✅ Deal assertively and diplomatically with difficult people ✅ Increase trust, credibility, and respect through words and action

IN PERSON People Skills Primary Competencies: Attitude Collaboration Communication Skills Confidence Crisis Management External Awareness Influence Interpersonal Skills Organizational Skills

Related Competencies: Accountability Building Trust Conflict Resolution Emotional Management Engagement Feedback & Performance Management Leadership Management Control Motivating Negotiation Persuade Problem Solving Professionalism Self-Awareness Self-Confidence Strategic Thinking Stress Management

Upskill Your Workforce with Dale Carnegie Live Online Personalized Live Online Training For You and Your Team Picture a virtual instructor-led training, fast-paced exercises, engaging exchanges in breakout rooms, and the same growth and reporting as our in-person Dale Carnegie training programs. LIVE ONLINE COURSES FOR INDIVIDUALS Take a course in leadership, presentation skills, people skills, sales, customer service, and organizational development where you will learn with peers from a wide range of industries and functional areas. Featured Courses: Leadership Training for Results: Unleash Talent in Others Effective Communications & Human Relations Step Up to Leadership Secrets to Leading with Assertiveness Managing Conflict in the Workplace Time Management How to Present Online

LIVE ONLINE TRAINING FOR TEAMS Bring an online program in-house for a customized training solution. We'll work together on a solution with interchangeable formats that can meet the needs of large enterprises and small businesses. Develop and retain your remote workforce Eliminate travel costs and time away from the office Grow key competencies your organization needs Strengthen relationships among global teams Engage online learners with real coaching and collaboration



Free Workshops are Available



Through selfreflection, study, coaching, and

training, leaders

can evolve their

mindset and

skillset to have a greater impact on others.

The workshops can introduce you to the Dale Carnegie content and provide you with an understanding of how Dale Carnegie can transform your teams and pathways for success in public speaking, leadership, communications, and people skills

Free Previews

Dale Carnegie Course Sacramento, CA Jan. 25, 2023 | 9:00 - 11:00 AM

Alameda/Oakland, CA Feb. 1, 2023 | 9:00 - 11:00 AM

San Jose, CA Feb. 8, 2023 | 9:00 - 11:00 AM

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