Making work better with ServiceNow and Deloitte

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Absorb change in the new world of work The concept of work has changed. Digital transformation is no longer optional? it ?s a necessit y. To rise to the occasion, leaders must rearchitect the world of work. ServiceNow and Deloitte understand the new world of work. With the full power of the ServiceNow platform and the deep industry knowledge of Deloitte, organizations can pave a path to optimize business outcomes. We harness the power of speed, scale, and insight that only the best- in- class technology and transformation experience can provide. From Digital Workplace to enterprise resource planning, sustainabilit y, and more, we're ensuring people and work change at pace? connecting stakeholders and business functions for an enterprisewide approach. We give organizations the critical tools to absorb today?s continuous flow of disruptions and optimize outcomes. Let ?s future- proof your future, together.

$64M Deloitte sales directly related to ServiceNow assets at the end of P6

$549M Cumulative annual contact value

"Effective leaders are absorbing change by rearchitecting the world of work to create impactful outcomes. The Deloitte and ServiceNow alliance empowers our joint clients to dream big and embrace disruption to solve their biggest digital transformation challenges." Erica Volini ServiceNow Senior Vice President, Alliances and Channel Ecosystem

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Table of contents Build a more connected, engaged, and productive workforce

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Accelerate your edge- to- edge GBS transformation

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Open the door for innovation while transforming experience

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Deliver wins for your business

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Sustainabilit y is about more than doing good, it ?s about doing good business

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Innovate your industry

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Workflows to accelerate your success

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Contact Us

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Build a more connected, engaged, and productive workforce In today?s rapidly changing world of work, enhancing Digital Workplace is key to future- proofing the enterprise and driving meaningful business value. Every stage of the workforce lifecycle matters, from attracting talent to retaining institutional knowledge when workers depart. Yet, many organizations find that their existing systems are holding them back from designing consistent, streamlined journeys that meet the needs of the entire workforce. These businesses don?t just need another piece of technology? they need a transformative vision for the next wave of digital and hybrid workplaces. ServiceNow and Deloitte help organizations shape the moments that matter with a holistic approach to work? automating talent acquisition, onboarding, and career pathing to seamlessly attract and acclimate new hires. With Digital Workplace, organizations are empowered to transform their company culture? identifying, supporting, and enhancing desired worker outcomes. And by integrating HR, IT, finance, legal, procurement, and workplace services into a single platform, they?ll reduce the friction that workers experience in their daily work and at key moments in their journeys. Together, we can enhance worker experiences with human- centered workflows, consistent experiences, and a more connected digital workplace.

Deliver a modern digital workplace? fast As economic pressures loom, fragmented systems create costly inefficiencies for many organizations. To deliver better experiences and give productivit y back to the business, organizations need human- centered design thinking that aligns the work, the workplace, and the workforce to unlock productivit y, increase agilit y, and deliver deeper insights. Deloitte?s Fast Forward powered by ServiceNow unites technology and HR st rategy with a modular implementation that allows you to quickly address your organizational priorities? and progress employee experiences from good to great .

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Deloitte?s research has found that when organizations rank in the top quartile of Digital Workplace, they can empower their workers, inspire innovation, and drive productivit y to become 25% more profitable than competitors in the bottom quartile.

Gary Cole US & Global - Principal Human Capital Technology [email protected]

Hitesh Taylor Employee Experience Product Acceleration Director [email protected]

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Transform legal work from intake to insight

"Collaboration on ServiceNow has helped enhance and strengthen trusted partnerships amongst stakeholders. When we started using Legal Service Delivery, I didn't think I would know a bunch of people and work on other projects together. Working together has built better relationships, and that is an unintended benefit."

Legal departments are mission- critical in executing successful business strategy. Business goals can be reached faster when Legal is viewed as a valued partner, rather than a roadblock. But in today?s disruptive world, legal teams manage more requests, regulations, and administrative work than ever before. ServiceNow and Deloitte turn legal request management into your advantage with industry insight and automation. With Legal Service Delivery from ServiceNow and Deloitte you can pinpoint specific needs with experience from Deloitte, then digitize your workflows to continuously improve your legal operations. Close the gap created by disparate and disconnected legal processes by gaining visibilit y into the activities, technologies, and processes that drive legal department success.

Tomas Medina IT Lead, Legal Service, Equinix

Brian Karney Managing Director, Deloitte Risk & Financial Advisory [email protected]

Nagib Tharani Principal Product Director, Legal [email protected]

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Accelerate your edge- to- edge GBS t ransformation The shared service vision is rooted on the concept of a consolidated enterprise service center that can unite functional areas? across HR, legal, finance, and procurement? to improve user experiences and drive service intelligence across silos. Today, savvy GBS leaders are embracing the opportunit y to further evolve their global shared services. Deloitte has partnered with ServiceNow to embed learnings from their work with the most progressive GBS organizations into GBS on Now. Through this joint offering, we empower GBS organizations to serve as digital vanguards in their enterprise. Our approach revolves around three key themes: Engage: Put humans at the heart of your design and create a one- stop shop for GBS services to provide a unified service experience. Act : Digitize work across functional silos and drive the flow of work across the enterprise to reduce costs, accelerate service delivery and resolve issues efficiently. Perform: Build a GBS command center to gain robust insights and analytics across the enterprise? powering data- driven decisions and continuous service improvement. Combining Deloitte?s market- leading GBS strategy and advisory practice with ServiceNow?s technology orchestration capabilities, we?ll help to empower your enterprise to work as a global entit y, addressing challenges and gaps together.

5 wins in less than 5 periods

"At its core, GBS is about driving efficiency and value at scale. With GBS on Now, Deloitte and ServiceNow support GBS leaders in the transformation of their GBS organizations to a stronger foundation for service delivery, one which is fully integrated, insight- driven, and has employee experience front and center." Hitesh Tailor Director, Global Partner Acceleration, HRSD and GBS

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$11M Deloitte wins

Gary Cole US & Global - Principal Human Capital Technology [email protected]

$4M ServiceNow pipeline

Hitesh Taylor Employee Experience Product Acceleration Director [email protected]

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Open the door for innovation while t ransforming experience Today?s leaders want to bring experiences to the next level? automating new and existing processes, reducing manual efforts, and providing modern user interactions. But in the face of today?s transformation efforts, disparate and disconnected apps, integrations, and tools can make it daunting to move toward modern, connected experiences. ERP Core Modernization enables leaders to get the most out of their existing ERP (enterprise resource planning) to build a more connected, experience- driven business. Our joint offering merges ServiceNow digital workflows, informed by process mining and data insights, with Deloitte?s deep industry and ERP strategy experience to deliver impact that matters. ServiceNow and Deloitte quickly deliver incremental ERP capabilities that are built and prioritized from a foundation of actionable insights. Backed by speed, scale, and insight, you can get the most out of your ERP to drive sustainable business growth.

"The thing that I find interesting, and a lot of people don't notice, is that we're modernizing supply chains already. If you think about the global, versus regional, versus local? there's a lot of dislocations in the supply chains in the global economy. But nobody's going to have the time to rip out an ERP and put in a new ERP to deal with a new supply chain. They have got to do it on the fly in 30 days. We're doing that. And a lot of people don't know that." Bill McDermott Chairman and CEO, ServiceNow

Learn More KK Dave TSO & ERP Offering Portfolio [email protected]

Ron Callison ERP Product Acceleration Director [email protected]

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Deliver wins for your business The technology landscape is becoming more interconnected than ever before as customers and employees demand more from their digital tools. In the coming years, the global managed service provider (MSP) market is on pace to hit nearly $1 trillion as enterprises turn to MSPs for access to new technologies and scarce IT skillsets, unleashing unprecedented opportunities for service providers. To drive next- level success, MSPs must shift from commodit y to next- generation services that deliver outcomes for their enterprise customers. That ?s where ServiceNow and Deloitte come in. With ServiceNow?s technology and Deloitte?s domain and industry experience, you can excel in this fast- growth environment, providing transparent, consumer- like interactions that delight customers and accelerate revenues by shortening time- to- market and differentiating service offerings? leading to increased profits.

$62M FY23 YTD ServiceNow asset sales

30% of deals related to unrealized value

"Deloitte is focused on expanding their 'operate' business by leveraging ServiceNow in a 'Service Provider (SP)' routeto- market. Deloitte created the MXDR solution that is based on ServiceNow, which is offered in an SP motion to our mutual clients. Deloitte and ServiceNow are jointly working to build and create offerings and solutions built on ServiceNow that will drive predictable and tangible outcomes for our clients." Eddie Star Deloitte Service Provider AE, ServiceNow

Eddie Star Director, Employee Experience Product Acceleration [email protected]

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Sustainabilit y is about more than doing good, it ?s about doing good business Today, aligning growth and planet goals helps shape organizations into industry leaders. But balancing disparate stakeholders, reporting, compliance, and more can make it overwhelming to establish a plan that is both actionable and impactful. ServiceNow and Deloitte?s sustainabilit y, climate, and equit y joint solutions and offerings help organizations make progress on NetZero goals while supercharging productivit y, optimizing overhead costs, and absorbing disruption. By aligning growth and purpose, charting your roadmap, and creating a center of impact, organizations can build an ecosystem of sustainabilit y that gives everyone a seat at the table. ServiceNow and Deloitte sustainabilit y offerings: - SustainABLE: Empower organizations to take ownership of their sustainabilit y goals, manage risks, and provide tangible results to stakeholders with SustainABLE. - SDDA: Examine sustainabilit y agreements in supplier networks and manage risk with tracking and auditing in accordance with the Supply Chain Due Diligence Act (SDDA). - CarbonNow: Identify, track, and manage commitments and carbon footprint with a single dashboard view through CarbonNow. - ClearCarbon: Streamline value creation from decarbonization and identify opportunities to monetize abated carbon with ClearCarbon. - Sustainablilit y Supplier Carbon Audit Process: Drive a more sustainable supply chain, with better asset utilization and strict qualit y management, through the Sustainabilit y Supplier Carbon Audit Process. - Waste Management : Track, test, store, and dispose of hazardous waste throughout the enterprise, and identify incorrectly processed items, with the Waste Management solution.

Saurabh Dubey

Maria Hart

Managing Director Deloitte, ESG Global Sustainabilit y and ESG Leader [email protected]

ESG Senior Part ner Acceleration Manager [email protected]

?Deloitte is dedicated to helping clients move from sustainabilit y and climate commitments to action. By leveraging the ServiceNow platform, we are able to help organizations stay ahead of the increasingly complex regulatory environment as they transform. ServiceNow has a proven track record of driving change. With this series of solutions and offerings, clients have visibilit y into their sustainabilit y risks and opportunities and can use these insights to make informed decisions for their business in order to increase their resilience and adaptabilit y. Jennifer Steinmann Global Sustainabilit y & Climate Practice Leader, Deloitte

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Innovate your indust ry Across industries, forward- thinking leaders know that they need to build resilience and incorporate change into the DNA of their organizations. For each industry we serve, we unite ServiceNow?s cutting- edge technology with Deloitte?s vision and experience? innovating to meet your unique challenges and drive meaningful business impact. Together, Deloitte and ServiceNow address the specific demands of a variet y of industries, driving meaningful business impact for: financial services, public sector, manufacturing, healthcare and life sciences, energy, telecom, media, and technology.

?Our partners are helping customers solve their toughest challenges in manufacturing. In nearly every part of the value chain? from addressing cost pressures, labor shortages, cybersecurit y, and beyond? partners are leveraging the Now Platform to enable more resilient manufacturing organizations." Bill Welch Partner Acceleration Leader, Manufacturing, ServiceNow

Navigating today?s manufact uring landscape

Driving positive government outcomes

In recent years, manufacturers have faced recessions, trade wars, a changing geopolitical climate, and a global pandemic. Yet many manufacturers still rely on legacy systems that leave them working in silos and reacting to events instead of proactively managing their environments. They need to bridge the current state with their digital transformation? with minimal disruption and no unplanned downtime? so they can get ahead of supply chain challenges, gain control of their OT and IT assets, and envision the digital future.

For government agencies, technology modernization can often compete with other priorities. But as the public becomes more accustomed to streamlined, omnichannel experiences from consumer businesses, they are demanding similar experiences from their governments. With GovConnect from ServiceNow and Deloitte, government agencies and institutions of higher education can benefit from a suite of solutions and accelerators designed to address these challenges.

In an era of unprecedented disruption, ServiceNow and Deloitte power the modern manufacturing enterprise. Our solutions help you reimagine the entire value chain with a single system of action? turning visibilit y into value and making automation your advantage.

Timm Riesenberg

Our ready- to- configure packages make it possible for organizations in the public sector to jump- start the replacement or augmentation of legacy systems that no longer meet agency needs, so they can create a better future for their constituents.

Bill Welch

Kevin Corcoran?

Director, Part ner Acceleration Deloitte Deutschland Leader, Manufact uring [email protected] [email protected]

Principal, Deloitte Consulting LLP [email protected]

Sumeet Kaul

Balaji Manivasagam?

Senior Manager [email protected]

Supply Chain Executive [email protected]

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Workflows to accelerate your success The Global Solutions Framework (GSF) articulates the key imperatives that ServiceNow solves for customers, how we solve them, and how we scale them with our partners. This blueprint helps us align with our partners to help our joint clients gain speed and agilit y through digital workflows? differentiating customer experiences, unifying employee experiences, improving securit y and resilience, driving profitabilit y, and actioning ESG intent to impact. The GSF enables us to keep our partners at the heart of our strategy, making the world work better? with ServiceNow as the platform for digital business.

Customer Experience?

Employee Experience?

Offer new ways of doing business that create differentiated customer experiences and new revenue streams.

Optimize employee engagement while reducing operating costs through shared service efficiencies. - Digital Workplace

- Gov.connect

Technology Excellence?

Hyperautomation & Low Code?

Innovate at the speed the business demands while delivering more value from investments.

Create more efficient and productive ways to get work done with hyperautomation and low- code app development.?

- MXDR Cyber Services

- CaseSolve

Operational Excellence?

Value Acceleration?

Drive performance and agilit y by connecting, enriching, and automating mission- critical enterprise functions.

Drive more business innovation, increase expertise, and improve efficiency of your resources.? - ERP Core Modernization

- Deloitte GBS on Now - Connected Supply Chain Control Tower - The Smart Factory - Managed Shop Floor - SustainABLE

Want to see how our customers are fut ure- proofing their business?

- CarbonNow

See How

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No one understands the world of work like ServiceNow and Deloitte ServiceNow and Deloitte are making it easier than ever to absorb change and realize value by re- architecting work. Speed, scale, and insight are at the core of everything we do. We?re empowering organizations in their digital transformation journeys by injecting speed into processes that rethink the way people work, supporting scalable change by forming a digital nervous system that establishes connectivit y, and providing actionable insight that helps contextualize patterns within data. No matter the industry? from energy, to government, financial services, and healthcare? ServiceNow and Deloitte are the partners you need to deliver impact that matters and create a better future for everyone. ServiceNow Contacts Mark Folit

Eddie Star

Mitch Hall

New Global Account Leader [email protected]

Deloitte Service Provider AE [email protected]

Deloitte Global GTM Leader [email protected]

Elyse DeBonis

Shinade Ellis

Nitin Bhagwatkar

AMS Director, St rategic Alliances [email protected]

EMEA Area Vice President , St rategic Alliances, Deloitte [email protected]

APAC Director, St rategic Alliances, Deloitte [email protected]

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