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April 2023

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Employee Newsletter

discovering our true o north

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CARSON TAHOE HEALTH

YOU'RE A TREAT

CEO MESSAGE Pg. 2

HR UPDATES Pg. 4-5

PROVIDER SPOTLIGHT

Pg. 7

A Message from President & CEO, Michelle Joy How many times have you heard - “the one constant in healthcare is change.” Probably too many times to count, which means it is often ignored. I, too, when I hear this, often tune this statement out. It is true though, how we diagnose and treat patients is constantly evolving; sites of care are shifting from inpatient to outpatient; and even from face-to-face to virtual. CTH is a product of that constant change. We are very different today than we were just a few years ago. I bring this up because change is hard, no matter what your role is at CTH, you are constantly impacted by change whether that is in processes, policies, leaders, co-workers, physicians, supply shortages, new technology…. the list goes on and on. We can all find ourselves feeling nostalgic for the “way it used to be”, but it is important to remember that change is essential to being able to continue to achieve our mission. The more complex the change, the harder it usually is. If anyone remembers our EPIC go-live in October 2020, it was not perfect on day one and for many, still not perfect today, but it is a lot better than the “way it used to be.” The same will be true as we move to Infor on April 30. The upcoming transition to Infor presents a great opportunity for us to improve, but it won’t be seamless. Just like EPIC, we can expect some bumps in the road as we become acquainted with the new system. Supplies we expected may not have been ordered correctly, clocking in or out for our shift may not work as planned, and PTO requests may get lost. Though it may be frustrating, let’s remember to show grace to ourselves and each other during this transition. Our team members in Human Resources, Finance, and Supply Chain have dedicated countless hours over the last year to ensure a successful transition. It will not be perfect, we are not perfect, but a little grace will go a long way. Speaking of change, we continue to build our Culture of Safety change team that I mentioned during our last employee forums. Our list of Safety Champions continues to grow… Kapinga Brown, Kate Kauble, Scott McFadden, Katrina Joy, Katie Hurst, Dr. Dave Baker, Joe Kanter, Alison Rogers, Kitty McKay, Lisa Thayer, Stephanie Trettenero, Michelle Miller, Julie Duns, Michelle Joy, Jeremy Fisicaro, Janelle Hoover, Maria Freed, Dr. Kent Gabriel, Brandon Neal, Scott Mattes, Brooke Belanger, Aaron Brooks, Terry Long, Brittney Allen, Francisco Zuniga, Heather Wickware, Jessica Trivitt, Alysha Chiasson. We are continuing to look for more to make sure we have members from every unit, department, and service line. If you are interested, please let me, Kapinga Brown, or your leader know. The next round of Employee Forums are at the end of the month. We’ll review our scorecard performance for the first quarter, share results from our recent employee engagement survey, de-brief on the Infor implementation, provide a Culture of Safety update and anything else you would like to talk about. I look forward to seeing you at the upcoming employee forums. March definitely came in a like a lion and I am not sure is exactly leaving like a lamb, but there is definitely less snow! So, a big shout out to all of you for continuing to show up for each other and our community. You are making a difference every day by living our values of dignity and respect for all. 2

Employee Forums

are back!

Missed the All Employee Forums in January? You can also watch them on the Intranet! They are back and April’s forums will be recorded similar to January’s layout and include a Q & A portion again. The video will be uploaded to the Intranet after the forums have concluded. See below for the schedule of events for this month. (You can still view January’s recording on the Intranet in the meantime).

SOME TOPICS TO EXPECT AT THE EMPLOYEE FORUMS:

Infor ASCEND Program Details Employee Survey Results

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HUMAN RESOURCES > BADGE REPLACEMENT Need a new badge? You can fill out a Badge Request Form on the Intranet here if it’s been stolen/lost, damaged, not working, you have a name change or position change. An email will be sent notifying you when the badge is ready for pick up. If you are having an issue with your current badge, contact [email protected], stop by HR Mon-Fri 8am-4pm, or call HR 775-445-8010. After HR hours, please contact Security at 775-291-1203.

WAY TO GO!! Total Way to Go’s received in 2022:

> EMPLOYEE ENGAGEMENT SURVEY RESULTS Thank you for participating! Survey Response Rate: 64.5% Total Responses: 1,340 Comments: 3,103 Greater than 95% response rate: Human Resources - 100% Carson Tahoe Pain Institute - 100% Early Diversion Act - 100% MOMs Program - 100% SS Preop Services - 100% Patient Experience - 94.44% Integrated Care Management - 92.8% Occupational Therapy - 92.31% CTMG Specialty Clinic - 90.91%

> NEW LEADERS Please help us in welcoming some new (and returning) caregivers to the organization! Pam Puckett - Cancer Services Director Kevin Ford - Food Services Manager Jeff Cunningham - Interim IT Leader Dr. Dave Baker - We are honored to have Dr. Baker continue his long tenure with us and now serve as Chief Medical Officer

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Top departments using WTGs (in order of how many HR received):

• • • • •

Surgical Ortho Unit Women’s and Children Services Medical Oncology Emergency Room SS Operating Room

Top categories received w/ amount:

Great Patient Care - 228 Teamwork - 227

Infor Go Live is April 30! You may (or may not) have heard the name Infor circulating the organization and wondered what it is or what it will do. Currently, CTH has many different systems that perform different tasks for us such as payroll, requesting time off, clocking in & out, ordering supplies, hiring new employees, and all that good stuff! With Infor, all of those tasks and programs will be under one, cohesive umbrella. More information to come, so stay tuned!

We love it when our caregivers return to us and we couldn’t be more excited to welcome them back with open arms. Here’s what a few of them had to say about their return to CTH: CAREGIVER LENA SNOW “I returned to CTH for a couple of reasons: 1.) It’s close to home for me and 2.) This hospital is just a better hospital all around. I feel that people here really care about the work they do. I can’t explain why CTH feels like home, but it just does. Maybe it’s because people are more friendly in the hall when you pass them. My coworkers actually do their job. I don’t know, but here I am after a two year hiatus. I am currently back in the Pharmacy as a Pharmacy Technician. I am very happy to be back!”

CAREGIVER MIRANDA GLAHN - “I work as a receptionist at the Plastics and Hands Surgical Clinic. I previously worked at CTH as a few different roles for almost two years. I came back to CTH because of the support and appreciation they have for their employees. No matter what you do for CTH, you are respected and supported. I also cherish the way CTH gives back to the community and allows the employee’s to be a big part in that, especially through the employee giving that is pulled right from your paycheck. Everyone is so friendly and welcoming and that helps to make it really feel like a home away from home. I have worked at four of the facilities now and there has not been one person who was not pleasant to interact with. I am so honored and proud to tell people that I work for CTH.”

Thanks for sharing with us and welcome back!

Miranda Glahn

Employee Engagement Survey Prompt: “I love my job because...” “I feel like I am valued here. It’s nice to see my hard work paying off with the work I do and seeing the things I put in place working.”

“I can trust my coworkers and feel comfortable asking for help when needed.”

“I can share my passion with others, hone my skills, and continuously grow as a professional.”

Managing Change “Change is a constant. But sometimes, especially when it comes to work, change can be stressful, complicated, uncomfortable, even a little bit scary. It’s important to remember that as we go through workplace change, we can (and should) take an active role in supporting our mental health. Taking the time for self-care amidst a transition period is incredibly important.” Many of our caregivers have been working tirelessly the last six months in transitioning into a brand new system with the introduction to Infor. This means they have been learning brand new programs, taking on new tasks, training their teams and themselves...and it’s been a lot! That’s why it’s important to be extra-easy on ourselves and on others right now as we embrace these changes. With this new system and new tech, we’re really setting ourselves up for success into the future and investing in you, our caregivers. As we head into a new season of exciting change, remember there are resources out there for you if you’re feeling stressed and overwhelmed. Take advantage of the Calm app where you can find meditation guides, music, soundscapes, and more! Check out these 5 Tips for Supporting Mental Health During Workplace Change.

Praise for

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Calm

PROVIDER SPOTLIGHT Welcome to Carson Tahoe! Sonia Rupp, MD Psychiatry

+ Joined the CTH team in March + Location: Outpatient BHS at Specialty Medical Center (775 Fleischmann Way, Carson City) As an experienced child & adolescent psychiatrist, Dr. Rupp brings a wealth of knowledge and compassion to our community. We look forward to the positive impact she will make in the lives of her patients.

Leah Salazar, APRN Urgent Care

+ Joined the CTH team in March + Location: Urgent Care at Carson Mall (1201 S. Carson St., Carson City) With her undergraduate degree completed at UNR, Leah returns to the area after completing her residency with Sonoma State University. We are grateful to have her as an integral part of our CTH circle.

Providers expected to begin in April: + Greg Holland, PA-C, Endocrinology

+ Leslie Walsh, APRN, Urgent Care

This was my first appointment with Dr. Steinmetz. First time in 50 years finally had a Dr. that really listened to you and answered every question I had.  So lucky that I found her. Surveyed (and happy) patient 7

FOUNDATION EMPLOYEE SPOTLIGHT Rebecca Strong Employee Health Donating to: Cancer Resource Center I Give Because: “Giving is the best form of action!”

If you would like to become an employee donor or have any questions please reach out to the Foundation at ext. 5678 or [email protected]

Thank you to ALL current employee donors who already give through our payroll deduction program. YOU contribute to our growth! YOU make health happen here at Carson Tahoe Health.

A LITTLE HELP FROM OUR FRIENDS

THANK YOU THANK YOU The Trader Joe’s in Carson City recently donated beautiful flowers to help in our tribute to Ed Pricola. It was generous and kind to help in our efforts ... and we are grateful to our community members and business who help support our mission.

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Additionally, we’d like to thank all who were involved in Ed’s event in March. Our staff showed Ed and his family support beyond belief. First responders and various community members gathered in a safe place to grieve, uplift and pay tribute. Thank you for your professionalism and dedication.

5years

Manasseh Chibwe - Advanced Practice Clinician Jungbeen Estepa - RN Jennifer Friestad - Pharmacy Tech II Abigail Hryczyk - CNA Megan Martinez - Nurse Manager Robert Vega - Lab Assistant & Process Specialist Francisco Zuniga - EVS Manager

15years

Debra Cote - RN First Assistant Maria Lopez - Housekeeper Maria Marcias - Housekeeper Jessica Ruiz - Utilization Review Specialist Kerri Smith - Pharmacy Tech II

10 years

Tara Barry - Senior Buyer Alexiss Danner - Cardiology Tech

20years Laura Nevin - RN

25years

Elaine Marriott - RN Barbara Pierce - BHS Patient Access & Utilization Review Rep

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A LOOK INTO CTH

A big THANK YOU to the Carson Valley Quilt Guild for their regular donations to patients!

8y! ch 1 uilt Da r a M Q onal i t a N

OPENING DAYS Did you know our New Hire Orientation was converted to align with One Team, One Mission? We’ve enjoyed welcome new staff in-person with several leaders present!

In March, we celebrated Social Work Month. We are so grateful to our social workers who work across departments to ensure our patients are well taken care of!

Employee Appreciation Day (March 3)

The Connection Crew (Patient Experience, Health & Wellness, Foundation, and Marketing delivered, green suckers to each location on St. Patrick’s Day. It was a festive time!

Staff gathered near and far for donuts, on the house! It takes us all to accomplish great things.

Certified Nurses Day (March 19) was celebrated with certificates and smiles. Here are some photos across departments. Great work, to all nurses who show up for one another, their patients, and our community.

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BE ON THE LOOKOUT: One of our highest priorities is SAFETY ... for you and our patients. The Workplace Violence Committee will be sending out a monthly Worry Free Workplace article to leadership. If you haven’t heard ... ask your supervisor or manager!

SAFETY

Did you know we have a ton of volunteer opportunities through CTH? If you know of someone who would like to dedicate some of their time, please have them visit our website at CarsonTahoe.com/Volunteer. We are a community, after all, and it takes a diverse group of people with various skills to make all we do happen. There are even some benefits to volunteering (beyond how great it feels) such as a $10 meal voucher, complimentary lab vouchers, and more!

VOLUNTEER

CONGRATULATIONS ARE IN ORDER On April 1st, Donor West Network is honoring 11 different hospital heroes at a special Arch Lighting Reception and Ceremony. CTH’s own Elaine Clore, Director of Nursing, Critical Care & Emergency Services, and Jullian Arrevalo, Critical Care Nurse Manager, have been nominated as Carson Tahoe Hospital Heroes for their contributions in coordinating organ donation on behalf of our patients. Thank you for being a part of the Carson Tahoe Health team and we wish you a big congrats!

FIT TESTING DON’T MISS IT!

!

It is once again time to complete your Respiratory Fit Testing and donning and doffing competency training.

The new nursing & professional development program for non-leadership caregivers...coming soon!

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In addition to the Compass, more info will be available at the upcoming Employee Forums! Don’t miss them ... visit page 2 for times & locations.

The trainings will all be held in the Valley View Room. 5/15/23 - Monday from 0630-1500 5/17/23 - Wednesday from 0630-1030 5/18/23 - Thursday from 0630-1030 5/19/23 - Friday from 0630-1100 Fit test kits will be sent to off-site locations. Please mark your calendar and plan to attend one of the scheduled times, no appointment needed, walk in only. Anyone wishing to volunteer time to assist Employee Health with this project please contact Rebecca Strong via e-mail or (775) 445-8177.

MATTERS OF THE HEART CARDIOLOGY UPDATES We are now performing Cardiac MRIs, as of the end of March! Cardiac MRI is one of the most advanced imaging tests used to obtain detailed images of the heart. We are proud to offer these services to our community and the cardiologists are very excited too. These studies will be performed in an outpatient setting only on our newest 1.5T MRI scanner located at Eagle Medical Center. The photos to the left are some images of the heart and our NEW scanner! We also got a new DEXA (bone density) scanner for the Minden location, which will have the capabilities to also offer TBS (Trabecular Bone Score). Using DEXA along with TBS provides the assessment of both bone density and bone structure aspects in one single examination. This technology will provide a more thorough evaluation for improved patient care. Woohoo!

UPDATES FROM HEALTH & WELLNESS: NEW BOXING CLASS NEW class coming in April! Join us at the Health & Wellness Institute for a cardio boxing group fitness class that combines boxing techniques with fast-paced cardio. This high-energy workout challenges the beginner and elite athlete alike. Build stamina, improve coordination and flexibility, and burn calories as you build lean muscle with this fun and challenging workout. The class begins April 3. It will be held every Monday from Noon - 1300! Cost is $5 drop-in. Register through our events calendar online. We will see you there!

HEARTSMART SCREENINGS Space is limited! FREE to caregivers/employees! If you missed the HeartSmart Screenings earlier this year, don’t worry! Next screening is April 17th. Register through our events calendar online. One employee recently was screened on a whim because her husband was being screened. Lo and behold, they found something and she is able to truly take charge of her health. These screenings are invaluable, and it’s vital you take advantage. 13

CAR SON TAHOE EVE N TS CA LE N DA R - A P R I L

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APRIL FOOL’S DAY

NEW! CARDIO BOXING CLASSES Every Monday | Noon - 1PM Health & Wellness Institute 1470 Medical Parkway, Suite 250 Click here for event details

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Monday, April 17 9 AM - 4 PM Health & Wellness Institute 1470 Medical Parkway, Suite 250 Click here for event details

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EMPLOYEE FORUM

Friday, April 28 | 7:30 AM Specialty Medical Center, Fireplace Lounge, 2nd Floor & Friday, April 28 | Noon Regional Medical Center, Valley View Room 14

EMPLOYEE FORUM

Monday, April 24 | Noon Regional Medical Center | Valley View Room See the full schedule on page 2 of the Compass.

30 INFOR GO LIVE!!

It’s official! We go live with Infor, our new system for all our resource needs! You’ll use Infor to clock in, clock out, get paid, request PTO, and so much more! Scan the QR code to the right to access helpful resources.

9 EASTER

If you plan on coloring Easter eggs this Sunday, check out this article here on different ways to dye, decorate, & design them!

25 EMPLOYEE FORUM

Tuesday, April 25 | Noon Eagle Medical Center, Conference Room See the full schedule on page 2 of the Compass.

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EMPLOYEE FORUM Thursday, April 27 | 7:30 AM Regional Medical Center, Valley View Room See the full schedule on page 2 of the Compass.

MORE TO COME! Stay tuned for more events coming in May! Share these events, and more that aren’t listed, with your patients via our website at: CarsonTahoe.Com/Calendar

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