JUNE 30TH, 2022 UNDER 'D' ROOF DAMUS BUILDING SOLUTIONS IN THIS ISSUE NOV 30TH, 2022 Opening Address Safety Corner Exxon Guyana The Building Expo Connect Finance Roadshows The Dumore Project Building your Presence

June 30th, 2022 UNDER D ROOF ppaaggee 0022 O P E N I N G A D D R E S S MANAGING DIRECTOR Up to September 30th 2022 we had zero recordable incidents. Unfortunately, one occurred on October 10th 2022. We take this opportunity to remind all team members to comply with all safety protocols as required under our STOW certified HSE management system. Our commitment is for each of you to return safely to your family each and every day. The Ministry of Health on July 17th 2022 discontinued the mandatory wearing of masks except at hospitals. Accordingly, wearing a mask is now a voluntary practice. This signals that the worst of the Covid 19 pandemic is now behind us. We take this moment to remember those that have lost loved ones during the pandemic. Supply chains are gradually returning to normality. Our coil inventory is close to pre Covid levels. Our market continues to be very competitive . We have observed a decrease in market demand of 13 % by comparing 2022 proposals to 2021. Many factors can be weighing on this, including, inflation, unemployment, crime and emigration. Notwithstanding we must have all hands on deck to continue being one of the leaders in our industry. We are doing this by meeting and exceeding customer expectations. This brings referrals and repeat business. We are excited about 2023, we will be launching three new products, Engineered Solar Solutions, Metal Fencing and Stone Coated Tiles. We are also getting closer to having a presence in Guyana, the market with the highest growth potential in the region. All these strategies are with the aim of building a sustainable business in these challenging times. Our sincere thanks to each member of our team for your commitment, loyalty and hard work in strengthening our brand and therefore sustainability.

June 30th, 2022 UNDER D ROOF page 03 In March 2011 there was a suspected outbreak of Legionnaires Disease in South Trinidad. It claimed the life of Managing Director South M Construction Company Mr. Khaima Persad. Three other employees were treated at the San Fernando General Hospital. HSE Corner Legionnaires Disease Legionnaires' disease is a severe form of pneumonia — lung inflammation usually caused by infection. It's caused by a bacterium known as legionella. Cough, which might bring up mucus and sometimes blood Shortness of breath Chest pain Gastrointestinal symptoms, such as nausea, vomiting and diarrhea Confusion or other mental changes Symptoms Most people become infected when they inhale microscopic water droplets containing legionella bacteria. This might be from the spray from a shower, faucet or whirlpool, or water from the ventilation system in a large building. Outbreaks have been linked to: Hot tubs and whirlpools Cooling towers in air conditioning systems Hot water tanks and heaters Decorative fountains Swimming pools ·Birthing pools Drinking water Prevention Outbreaks of Legionnaires' disease are preventable, but prevention requires water management systems in buildings that ensure that water is monitored and cleaned regularly

EXXON GUYANA ExxonMobil is firmly established in Guyana, operating an office in Georgetown, with numerous ongoing exploration and development operations offshore. ExxonMobil Guyana is the first and largest oil producer in Guyana, and is the operator of the Stabroek, Canje and Kaieteur Blocks offshore. Over 25 significant discoveries have been made since May 2015, with production beginning in December 2019 from the Liza Phase 1 development. But according to Guyana's President, Dr. Mohamed Irfaan Ali, oil is not what Guyana will be ultimately renowned for. “The story about Guyana is not oil and gas. We are a country that is rich in history; we are a country that will be – and mark my words – will be a leader on food security and agriculture, and importantly, we will be among the best eco-tourism destinations you can find,” Dr. Ali posited. The oil, he added, is just a means to an end. Guyana has invested millions into high-quality infrastructure – roads and even a new Demerara River Crossing. The country is also looking to use its oil revenues to make higher education free for its citizens. Reference document: OilNow GUYANA:OIL PRODUCTION EXPECTED TO REACH 1M BARRELS PER DAY Nov 30th 2022 UNDER D ROOF page 04

GUYANA Coinciding with this event the Guyanese Ministry of Housing and Water continued their 'Dream Realized' Initiative which saw distribution of 5000 housing allocations in 3 days to Guyanese nationals. The lucky recipients were overjoyed at the prospect of home ownership and most are expected to begin construction within the next year. Approximately 25 international companies from Barbados, Trinidad and Tobago, Saint Lucia, Suriname, United States of America (USA), Canada and Ghana are participating in the event, which began on Friday and ran until Tuesday. The interactions at the DBS booth were positive. Generally attendees were receptive to doing business with us and some of them have actually heard of and purchased from Damus during some time spent in Trinidad. The roofing market there is dominated by 4 major players Gafoors, Dalips, Toolsie Persaud and National Hardware. July 2022 was dedicated to the International Building Expo in Guyana. Many countries descended on Georgetown to get a feel for the market post the announcement of the impending oil boom Guyana is expected to experience soon. Many Trinidad companies including Lifetime Solutions were on display at the expo, providing quotes and promises of business to come. At a Glance

You may believe that customer engagement begins when you receive a phone call, email, or text message. But it actually begins even earlier. Creating strong customer relationships is key to creating sustainable growth. Having happy, satisfied customers is the basis for developing credibility, trust, and opportunities for future business. Fostering effective communication with customers throughout their interaction with our company is essential. How do you cultivate effective customer communication? It has to be implemented from the very first point of contact. Multiple Lead Channels When a prospective customer decides to shortlist our business, the next step is to contact us. It would usually be at a time that is convenient for them. Are you available to answer their questions? Lead response time can affect a customer’s impression of our business, it’s critical that you have multiple avenues to capture incoming leads. What kind of experience are you creating for your customers? You might say that the quality of your work speaks for itself and that you are providing a solid customer experience. You should know that the quality and frequency of your communication with homeowners is a stronger factor in converting them into happy customers? Before the Job Potential customers are searching for roofers usually online. According to Think with Google, 80% of consumers use online search engines (like Google) to begin the process. Your Website After prospective customers scan through Google Business listings, they check out individual websites for each business. Your website speaks volumes about your commitment to customers, your work, and your mission. Prospective customers are forming an opinion about your company now and determining whether they want to engage with you. Homeowner Preferences It might be easier for them to text, message, or email our business. Or they may have detailed questions that are better suited to a phone call. At the start of your relationship with each customer, take the time to ask, “What’s the best way to stay in touch with you? Would you like us to call, email, or text you?” This simple question can go a long way in helping you communicate more effectively with your customers. BUILD YOUR ONLINE PRESENCE BEFORE THE SALE Nov 30th 2022 UNDER D ROOF page 06

Nov 30th 2022 UNDER D ROOF page 07 Remember, many homeowners may have never seen a roof up close. This is why they look to us as the experts, to guide them through the process. You should demonstrate that you understand their particular problem and understand the complexities of roofing terminology, insurance processes, timelines, cost and can apply your expertise to deliver the best solution possible.. Follow up to Estimate This is where many leads are lost. According to industry research, 80% of sales require five followup phone calls. However, 44% of salespeople give up after just one follow-up. If you are serious about closing more deals, this is one of the main areas of communication you can focus on now with a calculated approach and get measurable results. Getting the Job Implementing effective customer communication during the “kicking the tire” phase is essential to getting the job. But the need for demonstrating good customer communication is just beginning. As you move forward to the next stage of the buyer’s journey, it’s even more critical to get it right. In the next edition of this series, we’ll discuss what type of communication is essential when you get the job, and your communication strategy during the project for developing a positive customer experience. Estimate At the site visit is a great opportunity to shine. By paying attention to the details that the prospective customer has noted, and using tools like CFinance to compile a professional estimate, you can stand out in the crowd. Also, it’s important to use this opportunity to play the role of educator and make proactive recommendations within your estimate to give your customer options and demonstrate your understanding of the problem and the expertise to create a solution.

CONNECT FINANCE Let us Connect! BY CANDICE TURPIN I started working with the Aura Tech team on the production system in 2016 however the new Connect Finance scope didn't begin until last year, July 2021. Working with teams and using the program has always been interesting to me, I like developing my knowledge, personal growth and providing service. My experience at the beginning was exciting, viewing the functions of the program and the useful benefits it will provide for our team. It started with a lot of ''detailed explanations''. I shared how our (Damus) process is structured from beginning to end. That is, the setting up of proposals, the delivery of an order, and what is required to best suit our team. Then came the more challenging stage where I proceeded to do various tests and give updates/ feedback on the completion of particular transactions. This stage for me required patience, knowledge, hard work and dedication. The testing was repetitive to ensure all >[email protected] or contact Kimberly at Ext 215 Damus Building Solutions OFFICE WHATSAPP PHONE WEBSITE Caribbean Drive, Pt Lisas 789-4016 Toll Free 866-4DBS mydamus.com Under D' Roof